[caramba]

In my experience, the customer service at sports books are in general just terribly bad. In dealing with about 40 sportsbooks over the years, I have across maybe one or two that isn't and that includes Pinnacle but I'm not a customer there anymore (geo-restrictions) so can't say if they're still good.

Would it not be in the interest of good books like Bookmaker and Betonline to hire some half-competent staff? Usually my dealings with books get sorted in the end, but it's so much harder than it needs to be. I understand saving on salaries, but if they hired slightly better staff they would avoid so much of bad reputation in places like this forum. And save time. Things that should take 5 minutes to solve can now go on for days and weeks and include several hour long sessions because of emails not being replied to, chat agents not understanding the issue or refusing to escalate matters to a manager.
There are also times when the book forget to offer matches, and then when you mention this to CS so they can pass this on to a trader for review, they just give some c+p answer on why the match isn't offered instead of passing the info on.
It's also very bad, because after years of dealing with incompetence from cs reps and how what they've said has been proven incorrect over and over again, I can't put any faith in their word anymore, and that's a big concern when there are issues with money at place.
BOL I actually like. (And Bookmaker is my favorite book). But almost all my posts on BOL put them in a bad light because of their poor cs.

Has anyone here worked at a sportsbook and can shed light on this from the book's point of view? If I ran a sportsbook I think I would actually invest in my customer service team, because they are the ones facing the customer and I think it would be worth it, but I have never worked in sports betting from that side, so I don't know all the economics of it.

[pologq]

i am with you. some a+ books on here have horrible customer service.

the one CS I always like is Heritage/WagerWeb.

[Wrongside]

5Dimes has gotten away with it for a long time

[pologq]

5 dimes and betonline have the worst CS of the big books in my opinion.

bookmaker is good too.

[Roger T. Bannon]

It's bad. It is so bad, they do not back what their reps tell you. They can't afford to.

[ace7550]

Agree with you guys. Betus has decent CS, but only when compared to other sportsbooks. I've found GTbets and YW to be the worst. Skybook family is all horrible too. BOL/SBAG are decent.
Overall pretty poor CS across the entire industry.

[Optional]

I think it's tough to find enough experienced people to do the job. If people have never bet on sports, some of the arguments would be like listening to a foreign language I'd think. And not something non-bettors could pick up fast.

[ace7550]

I think it's tough to find enough experienced people to do the job. If people have never bet on sports, some of the arguments would be like listening to a foreign language I'd think. And not something non-bettors could pick up fast.

This is a great point. When I try to talk to non-gamblers about roll overs and free play bonuses their eyes glaze over. For many of us it's common knowledge. But for "normal" people, they have no idea what any of it means.

[jedihyoju]

Worst is Heritage.

My 2 years of experience with them , they were in a mood if their spouse's cheated on them.

So angry all the time

[DontTailMe]

I think it's tough to find enough experienced people to do the job. If people have never bet on sports, some of the arguments would be like listening to a foreign language I'd think. And not something non-bettors could pick up fast.

I agree with this. However, at a few books, it appears to be more than this. It's as if the first tier support is under a directive to assume all complaint are illegitimate and to do everything they can to prevent escalation. I'm sure that they get a lot of disputes that are in fact illegitimate, and it makes sense to want to conserve the time of your more valuable 2nd tier resources. But it becomes very frustrating when you have a legitimate dispute and you spend many calls/chats/emails and hours trying to get it in front of someone who will actually listen.

[pologq]

Agree with you guys. Betus has decent CS, but only when compared to other sportsbooks. I've found GTbets and YW to be the worst. Skybook family is all horrible too. BOL/SBAG are decent.
Overall pretty poor CS across the entire industry.

youwager got really bad too once they switched to their new rules and such

[ace7550]

Just deposited at Looselines. Guy was super friendly and helpful. I didn't realize Looselines and Jazz are sister sites. It's the same contact number for both. He gave me 50% cash bonus 12x RO. Not too bad.

[big joe 1212]

wagerweb has the best customer service in my opinion