[cubfan2121]

[QUOTE=cubfan2121;17919496]

states exactly on web site what free withdrawal policy is.[/QUOTE
]
In one sentence explain withdrawal policy:

Redemption Rules In order to process payouts from your 5Dimes account when depositing using a card directly in our sites, you must verify your account with our Certifications Staff BEFORE submitting redemption requests. How to get a VERIFIED account? The following documentation is required to achieve the "Verified" status in your account: Scanned colored picture ID (government issued) valid for at least 6 more months. Scanned colored utility bill (no more than 90 days old) with a matching address to the one registered on file. Scanned copy of the front side of the card used to deposit (if this was your funding method). Authorization form signed and properly filled. Click here to get your authorization form. The verification process must be completed through a valid email on file. Upon discretion of the Certifications Department, other information might be requested. Verified accounts may be required to update the documents on file every 6 months if deemed necessary. You must provide the corresponding documentation of ALL cards used to deposit in our websites, prior submitting payout requests. Management reserves the right to process card refunds for customers who deposit with credit/debit cards as part of a payout request or for the complete amount of payout requests. Payout requests submitted within the corresponding processing time frame for each method, will be sent out within 24-48 hours after entered in the system. Redemption requests submitted on Mondays between 9:00 AM EST and 1:00 PM EST may qualify to be sent with for free or with a discounted fee only if the method and account are eligible for it. You are allowed one free/discounted withdrawal every 30 days if no payments have been processed during that period. If you have received a withdrawal from 5Dimes in the past 30 days you are NOT eligible for a free/discounted withdrawal. Payment methods with a fee of $40 or less will get processed completely free of charge if eligible. Payment methods with higher fees will get a $40 discount applied if eligible. If you wish to wait 30 days and until a Monday to have your redemption processed, you must contact Customer Service at the time of your request via Live Help. You may also call 1-800-430-5896. Any payout request that does not qualify to be sent for free will be processed having the corresponding fees applied without exceptions. The advantage of free/discounted payouts will be permanently revoked for customers who have been found abusing of our Reward Programs. This advantage will also be permanently revoked for accounts that have violated or transgressed rules or policies related to any feature or benefit offered in our site (sportsbook, casinos, lottery, poker, funding methods, etc). All accounts are defaulted to process free/discounted payouts on Mondays from 9:00am to 1:00pm ET ONLY. If you would like your free/discounted payout processing day to be any other day of the week, you would have to contact Customer Service to have this setting change applied in your account. Customers from North America are required to complete at least a ONE time rollover of the deposited amount in order to have a payout processed without incurring a penalty fee. If this requirement is not fulfilled, the account will not qualify for a free redemption and an administrative fee will be charge without exceptions. Net winnings may be redeemed with no penalty fee. Customers from outside of North America are required to rollover their deposit amount TWICE before qualifying for a redemption to be processed without incurring in an administrative fee. If the requirements are not fulfilled, the account will not qualify for a free redemption and an administrative fee will be charge without exceptions. Net winnings may be redeemed with no penalty fee.Rollover amounts for each wager are based on the lesser amount of risk or win in each selection. The rollover required must be completed within these terms prior processing payouts from your account. All our customers must cash out using the same mechanisms employed in depositing. Insisting upon cashing out using other methods may cost additional administration fees. Keep in mind that other methods might not be available. Please visit our funding methods FAQ or contact our Customer Service Department via Live Help or call 1-800-430-5896 for further details. If your account has registered transfers with third parties, prior payouts the action will be revised by the corresponding third party in order to ensure legitimacy of the winnings/losses (it can take up to 24 hours). Third party vendors include: Poker Rooms, Blackjack Tournaments, Skill Games, and Sports Pools.

[cubfan2121]

states exactly on web site what free withdrawal policy is.

is this what you are referring too?
Redemption requests submitted on Mondays between 9:00 AM EST and 1:00 PM EST may qualify to be sent with for free or with a discounted fee only if the method and account are eligible for it. You are allowed one free/discounted withdrawal every 30 days if no payments have been processed during that period.

may qualify?
discounted fee only if the method and account are eligle?

Where is the $35 charge mentioned?

[tto827]

is this what you are referring too?
Redemption requests submitted on Mondays between 9:00 AM EST and 1:00 PM EST may qualify to be sent with for free or with a discounted fee only if the method and account are eligible for it. You are allowed one free/discounted withdrawal every 30 days if no payments have been processed during that period.

may qualify?
discounted fee only if the method and account are eligle?

Where is the $35 charge mentioned?

You didn't ask what the fees would be. They aren't required to advertise their rip off fees. You don't see apple mentioning that you if you happen to drop your iphone in the pool, it's going to be $600 to get a new one without a contract, do you?

They mention that fees can be upwards of $40, and I think its a safe assumption that not following the guidelines (which are pretty clear mind you) will result in a fee being charged for the withdrawal. One of those things you probably should ask ahead of time which you now know.

And they have words such as may qualify, and only if eligible because they have the right to take these away from certain people, ie. a bonus abuser or the such.

Again, I would advise letting this one go, you've already acknowledged that you made a mistake.

[Adamho]

What I don't understand is why SBR lets guys like this continue to post? If a poster comes on and libels a book, they should be banned! Period. This was pathetic and I am not even a fan of Tony. Hate to be taking up for him.

[SBR Forum]

If a poster comes on and libels a book, they should be banned! Period. This was pathetic and I am not even a fan of Tony.

I'm sure the OP will eventually reflect on his actions and realize he was beyond out of line. You don't treat people like he did, behind a keyboard or not.

[cubfan2121]

You didn't ask what the fees would be. They aren't required to advertise their rip off fees. You don't see apple mentioning that you if you happen to drop your iphone in the pool, it's going to be $600 to get a new one without a contract, do you?

They mention that fees can be upwards of $40, and I think its a safe assumption that not following the guidelines (which are pretty clear mind you) will result in a fee being charged for the withdrawal. One of those things you probably should ask ahead of time which you now know.

And they have words such as may qualify, and only if eligible because they have the right to take these away from certain people, ie. a bonus abuser or the such.

Again, I would advise letting this one go, you've already acknowledged that you made a mistake.

Collecting my money today so hopefully this will all be resolved and everyone can move on

i know the point has become moot, but............
i made my first withdrawl back in December
i went through the whole verification process which was a pain in the ass but it was done.
during the verification process cs told me that withdrawals are free as long as they are not within 30 days.
CS told even told me that my start date would be on "monday"
I questioned what that meant and CS told me that as long as I didnt make another withdrawal 30 days after that "monday"
then it would be free. The lesson learned here is that you should no longer take what CS says at face value and if you do and mouth off to the CS at 5dimes, tony will terminate your account

[orisbumplut]

Calling her a oyster was put you just about on the line but wishing her a slow cancer death? For what? For not giving you a free payout when you wanted? Don't get me wrong, I have no problem calling bimbos names on the live dealer after they pull three 21s in a row out of nowthere but what you did makes you a very, very sick fkker and I applaud Tony for banning you.

[cubfan2121]

What I don't understand is why SBR lets guys like this continue to post? If a poster comes on and libels a book, they should be banned! Period. This was pathetic and I am not even a fan of Tony. Hate to be taking up for him.

it was a situation that happened and i posted the chat and tony posted his side of the chat

no libel here

[cubfan2121]

I'm sure the OP will eventually reflect on his actions and realize he was beyond out of line. You don't treat people like he did, behind a keyboard or not.

once i collect my money, this issue will then be resolved and hopefully everyone moves on
reflections and judgments have already been made

[onemoregoal]

Hmm reading this again. Although Cubfan said some horrible things, you would expect the book to still act professional. Customer services should be prepared for hot headed gamblers the same way as dealers/croupiers in casinos are trained into dealing with drunk gamblers/loud moths etc.
Cubfan wanted his money - and was told he is a moron and stupid etc from the guy who owns a sportsbook - thats not cool and reflects badly on the business owner. Sounds like a character, Tony, funny guy - but from a business point of view - no good businessman would react like that.
Cubfan was still a customer at this place and if a sportsbook decided they only want polite customers - people who are morally sound - then you will be excluding a lot of the market in this industry. Basically shit like this happens a lot and if you exclude everyone like cubfan - you will be cutting your own profits for the matter of principle. And that is the bad call in business.

[orisbumplut]

I rarely saw even those who got cheated out of 5 figures from BI say "the slow cancer death" should happen to Jon, yet you said it to a CS rep over a $ 35 payout fee and you still think you are right? You need lots of help, man.

[cubfan2121]

I rarely saw even those who got cheated out of 5 figures from BI say "the slow cancer death" should happen to Jon, yet you said it to a CS rep over a $ 35 payout fee and you still think you are right? You need lots of help, man.

"pleased to meet you, hope you guessed my name...." Mick Jagger

enjoy the rest of your day and move along

[Jetsfan]

The lesson learned here is that you should no longer take what CS says at face value and if you do and mouth off to the CS at 5dimes, tony will terminate your account

I suspect you haven't learned a thing, but at 19-20, you've a long way to go. We all grow up at our own pace, hopefully you finally do one day.

Although Cubfan said some horrible things, you would expect the book to still act professional.

The representatives were professional to him.

The owner protected his employees. I don't care if we're talking about a Burger King, sportsbook, or clothing store, if you use the language this retard did to one of the employees, any boss will toss your ass out.

[tto827]

Hmm reading this again. Although Cubfan said some horrible things, you would expect the book to still act professional. Customer services should be prepared for hot headed gamblers the same way as dealers/croupiers in casinos are trained into dealing with drunk gamblers/loud moths etc.
Cubfan wanted his money - and was told he is a moron and stupid etc from the guy who owns a sportsbook - thats not cool and reflects badly on the business owner. Sounds like a character, Tony, funny guy - but from a business point of view - no good businessman would react like that.
Cubfan was still a customer at this place and if a sportsbook decided they only want polite customers - people who are morally sound - then you will be excluding a lot of the market in this industry. Basically shit like this happens a lot and if you exclude everyone like cubfan - you will be cutting your own profits for the matter of principle. And that is the bad call in business.

I agree Tony pulls some unprofessional business moves. Such as posting BeanTownJim's email to him asking to be let back into 5dimes. But in this case I have no problem with it. Tony does quite good business I assure you, and has a damn good rep on the things that matter (getting paid, and relatively quickly). Tony made fun of the guy, if Cubfan walked into BestBuy and said the same thing to a female behind the counter, I wouldn't be surprised if someone knocked his block off, and I'm not sure I could fault them.

[orisbumplut]

Even BTJ, who writes some of the most entertaining posts ever, deserved to have his butt banned from 5d. I too have had an issue or two over the years with 5d but at the end of the day, they did what was fair and although Tony can be a little rough around the edges, he is someone you can trust and has his heart in the right place.

[onemoregoal]

Im from UK so maybe its different here. But i have seem many crazy things in casinos, people saying all kinds of things - but at the end of the day it is tolerated as the level of expectation of such things happening in the gambling industry is greater - than going to burger king and randomly telling staff to die of cancer.
If I were to become a CS rep at a sportsbook I would expect some crap to be said to me in the heat of the moment. More so than if i were a CS rep in any other industry. Is this right? well no. But it has always been like this - some customers just act like a dick - but for the most part are kept on as you get more money out of them by training your staff instead on how to deal with such matters.

[Jetsfan]

Im from UK so maybe its different here. But i have seem many crazy things in casinos, people saying all kinds of things - but at the end of the day it is tolerated as the level of expectation of such things happening in the gambling industry is greater - than going to burger king and randomly telling staff to die of cancer.
If I were to become a CS rep at a sportsbook I would expect some crap to be said to me in the heat of the moment. More so than if i were a CS rep in any other industry. Is this right? well no. But it has always been like this - some customers just act like a dick - but for the most part are kept on as you get more money out of them by training your staff instead on how to deal with such matters.

From what we saw, the chat clerk kept their emotions in check. I saw nothing but professionalism, referring the player to the boss who makes decisions on such matters.

Furthermore, if the owner of a betting shop in the UK happened to observe someone wishing death on the staff, would they really not have security show him out?

[onemoregoal]

The owners of betting shops in UK let you kick the roulette machines we have in shops, some people even unplug them in the hope they get their stake back.. lol
Actually once in a casino, a guy jumped on the roulette table kicked the wheel saying his bet was placed in time - he got paid sat down and lost his money afterwards... People grab the women dealers etc, grope them - the managers just want money..
Tony was morally correct here and respect for him. But for me, as an owner of a book - I wouldnt even bother chatting with the guy. I would hope my staff would deal with the matter and I would have more satisfaction from taking his money - than from banning him.
If i did this to the 20-30 sportsbooks i can access in the uk - some will ban me sure, but none will call me a moron or stupid when asking for my money - mainly because you will stoop down to the level of the customer.

[orisbumplut]

Things are not different here. There is definitely higher tolerance given to somebody who goes off in a casino/book then would be given to somebody who goes off in a Burger King. But a line is drawn and Cubby stepped over it and then some. But that isn't surprising considering how the Cub fans made Bartman's life a living hell to this day even though he didn't boot the ball like Gonzalez did and wasn't the one who stopped competing like Prior.

[tto827]

Things are not different here. There is definitely higher tolerance given to somebody who goes off in a casino/book then would be given to somebody who goes off in a Burger King. But a line is drawn and Cubby stepped over it and then some. But that isn't surprising considering how the Cub fans made Bartman's life a living hell to this day even though he didn't boot the ball like Gonzalez did and wasn't the one who stopped competing like Prior.

I'm disgraced by fellow Chicagoans for the way they treated that ordeal. Prior worked for the same company as my mom and had to be transferred overseas cause he literally was incapable of working in the Chicagoland area anymore with all the crap surrounding it.

[iQon]

5D1790594: hope all your loved ones die of cancer
5D1790594: a long drawn out death
5D1790594: then i hope you get stuck with all the hospital bills and they tell you that payments can only be made every 30 days on tuesdays
5D1790594: nothing to say huh
5D1790594: c u n t
Gaby: Your account is closed
5D1790594: meaning?
Gaby: We will not be taking this kind of language or behavior from you
Gaby: and you will have to talk to the General Manager in order to have it reopened
info: Please wait while I transfer the chat to 'Tony'.
info: You are now chatting with 'Tony'
Tony: what the hell is your problem?
5D1790594: your withdrawl policy is horshit
5D1790594: very misleading
5D1790594: your customer service is super slow
5D1790594: wasting my time
5D1790594: i am sorry for being offensive to your inept employee
5D1790594: please reopen my account
Tony: no
Tony: account remains closed
Tony: forever
Tony: i don't tolerate trash like you

lol, chatroom tough guy. Tony should have just stiffed you for your balance.

[dimaggio8]

I have Gods number if you want to try...

Wow you are one lucky individual

[HeeeHAWWWW]

This is one case where the book should have stiffed the player.

[cubfan2121]

From what we saw, the chat clerk kept their emotions in check. I saw nothing but professionalism, referring the player to the boss who makes decisions on such matters.

Furthermore, if the owner of a betting shop in the UK happened to observe someone wishing death on the staff, would they really not have security show him out?

Cmon man
live in the real world. The REAL world.
Ive seen guys slam cards on the table, guys yelling and screaming at each other across the table, calling dealers penetrating assholes, mother fuckers basically the whole nine yards. Yet ive never heard any threats of physical violence.
Now if i said "im going to kill you if I ever see you" I would expect you to call police and have me arrested.

Last night I swore I read a post that tony made a vague threat to a player saying "you better pack your bags"
This is tolerable because he is an owner?

In an age where senseless violence is out of control in modern society, the fact that inappropriate statement made out of frustration and anger has caused such an uproar are one of those things that make you go hmmmmmmmm

[Jetsfan]

Cmon man
live in the real world. The REAL world.
Ive seen guys slam cards on the table, guys yelling and screaming at each other across the table, calling dealers penetrating assholes, mother fuckers basically the whole nine yards. Yet ive never heard any threats of physical violence.
Now if i said "im going to kill you if I ever see you" I would expect you to call police and have me arrested.

Last night I swore I read a post that tony made a vague threat to a player saying "you better pack your bags"
This is tolerable because he is an owner?

In an age where senseless violence is out of control in modern society, the fact that inappropriate statement made out of frustration and anger has caused such an uproar are one of those things that make you go hmmmmmmmm

To sum up your excuses - Monkey see, monkey do.

Yeah, you're going places.

[cubfan2121]

To sum up your excuses - Monkey see, monkey do.

Yeah, you're going places.

Then we all follow your lead
cmon bud lead by example and put yourself out there

if you want to stay out of controversy, say nothing, do nothing.

[cubfan2121]

Great news everyone
This matter is now resolved.
I withdrew my funds, I made an official apology and actually spoke with tony so everyone can call off the lynch mob

General Info
Chat start time	Feb 25, 2013 12:58:19 PM EST
Chat end time	Feb 25, 2013 1:22:50 PM EST
Duration (actual chatting time)	00:24:30
Operator	Tony

Chat Transcript

info: Please wait for a site operator to respond. info: You are now chatting with 'Kim' Kim: Welcome to our online Customer Service! How may I assist you today? 5d1790594: 5d1790594 xxxxxxxx 5d1790594: First off i would like to apologize to one of your staff members for saying some inappropriate things yesterday. I was angry and frustrated but that is not an excuse to be rude and insenstive 5d1790594: My sincerest apologies 5d1790594: Hello? Kim: one moment Kim: let me transfer you to the general manager info: Please wait while I transfer the chat to 'Tony'. info: You are now chatting with 'Tony' 5d1790594: hey tony Tony: greetings 5d1790594: as you can read i just wanted to apologize for what happened yesterday. Tony: yes, i'll be sure to pass it along 5d1790594: I made the withdrawal but i there is still $33 in the account. What happens to that money? Tony: great planning there Tony: we'll mail you a *********** for $33 Tony: xxxxxxxxxxxxxxxx Tony: Chicago, IL xxxxx 5d1790594: i didnt plan anything, cs said thats how much was left in the account 5d1790594: ok that sounds good 5d1790594: thank you Tony: that is what happens when you have pending wagers win after requesting your payout 5d1790594: not trying to stir anything up, but i made those wagers before yesterdays incident Tony: does it really matter now? Tony: you also have an open parlay that will be closed off Tony: so it looks more like a $40 *********** Tony: or there abouts Tony: and that will end it 5d1790594: fair enough

[cubfan2121]

In closing you can read for yourself and make your own judgements

Great news everyone
This matter is now resolved.
I withdrew my funds, I made an official apology and actually spoke with tony so everyone can call off the lynch mob

General Info
Chat start time	Feb 25, 2013 12:58:19 PM EST
Chat end time	Feb 25, 2013 1:22:50 PM EST
Duration (actual chatting time)	00:24:30
Operator	Tony

Chat Transcript

info: Please wait for a site operator to respond. info: You are now chatting with 'Kim' Kim: Welcome to our online Customer Service! How may I assist you today? 5d1790594: 5d1790594 xxxxxxxx 5d1790594: First off i would like to apologize to one of your staff members for saying some inappropriate things yesterday. I was angry and frustrated but that is not an excuse to be rude and insenstive 5d1790594: My sincerest apologies 5d1790594: Hello? Kim: one moment Kim: let me transfer you to the general manager info: Please wait while I transfer the chat to 'Tony'. info: You are now chatting with 'Tony' 5d1790594: hey tony Tony: greetings 5d1790594: as you can read i just wanted to apologize for what happened yesterday. Tony: yes, i'll be sure to pass it along 5d1790594: I made the withdrawal but i there is still $33 in the account. What happens to that money? Tony: great planning there Tony: we'll mail you a *********** for $33 Tony: xxxxxxxxxxxxxxxx Tony: Chicago, IL xxxxx 5d1790594: i didnt plan anything, cs said thats how much was left in the account 5d1790594: ok that sounds good 5d1790594: thank you Tony: that is what happens when you have pending wagers win after requesting your payout 5d1790594: not trying to stir anything up, but i made those wagers before yesterdays incident Tony: does it really matter now? Tony: you also have an open parlay that will be closed off Tony: so it looks more like a $40 *********** Tony: or there abouts Tony: and that will end it 5d1790594: fair enough

[cloverfield]

You treat Tony like shit, you get shit.
You treat Tony with respect, you get respect.

It's called...LIFE

[cubfan2121]

You treat Tony like shit, you get shit.
You treat Tony with respect, you get respect.

It's called...LIFE

sorry but i don't equate life to respecting or disrespecting someone who i have never met and have only had contact with over the internet for less than 24 hours

im indifferent with the situation
I dont like the end result of losing my account but im not going to badmouth tony for what he did. Its his business and he did what he felt was fit.
But Im not going to worship the ground he walks on either. Just seemed like people here came running to defense and giving him this God like status like invented the concept of sports betting over the internet.
He runs one book, a good one at that, and that's it and im assuming he is good at it so good for him.

[Clown Shoes]

You can't stiff a guy his winnings for name calling. Good lord I'm glad the morality police are out in full force here at SBR.

[horja1]

But Im not going to worship the ground he walks on either. Just seemed like people here came running to defense and giving him this God like status like invented the concept of sports betting over the internet.

I am pretty sure most people here think you are an idiot and you need some kind of treatment for saying "5D1790594: hope all your loved ones die of cancer" to a CS agent who made the mistake of not being able to expain to you something

[shawn555]

sorry but i don't equate life to respecting or disrespecting someone who i have never met and have only had contact with over the internet for less than 24 hours

im indifferent with the situation
I dont like the end result of losing my account but im not going to badmouth tony for what he did. Its his business and he did what he felt was fit.
But Im not going to worship the ground he walks on either. Just seemed like people here came running to defense and giving him this God like status like invented the concept of sports betting over the internet.
He runs one book, a good one at that, and that's it and im assuming he is good at it so good for him.

So that makes it alright for you to wish cancer and death on people?

Holy shit you are an asshole. You should not be allowed to play anywhere with that nonsense.

[shawn555]

You can't stiff a guy his winnings for name calling. Good lord I'm glad the morality police are out in full force here at SBR.

Who is stiffing him for name calling?

Tony said he would get paid, and that he was banned. Tony said if he creates another account he would not be paid. What is so hard to understand about that?

[Derp]

This is classic Tony!


Cubfan, you are typical cry baby bitch douchbag, go crawl back into your hole and stop bothering people. You're embarrassing yourself and everyone who reads your moronic posts.