To put everything as briefly as possible, I had $514 in my The Greek account. I wanted to transfer the money to 5dimes but they said transfers to 5dimes were on hold until further notice but they let me transfer to Matchbook so I did. Matchbook's rules say they have a $100 minimum to transfer and 5dimes is on the list. Anyways I decided to try my luck at Matchbook and it just didn't work out. So I'm down to $107.18. (I know it's not a lot but I usually just start with $50 or so and have built to 5k plus a few times) So I want to transfer this to 5dimes and they won't let me. I get an email saying since this is my first withdrawal at Matchbook I have to send a copy of the front and back of my credit card and driver's license. I didn't deposit with a credit card and when I tried to send my license it got sent back because the file was too big for their mailbox, 8.12 MB. So here's what I get from their live chat ...
Below is the complete transcript of your chat session:
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Company: MatchBook
Department: Accounting
Name: Trinity
Email: accounts@matchbook.com
Day: Sun 05/10/09 00:05
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me : can I do a sportsbook transfer with 5dimes?
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** You are now speaking with Trinity, Accounting. **
Trinity : Hello. Thank you for contacting us at Matchbook.
Trinity : How may I help you?
me : I want to do a sportsbook transfer but you guys sent me
an email saying I needed to send a copy of a credit card
me : I didn't deposit with a credit card though. I did a
transfer from my Olympic account to you guys
me : and your email said you want a drivers license. I tried
to attach it but it gets sent back. the error says it's too big
me : so what do I do?
Trinity : i am seeing that in 2007 your inital deposit was made by a
credit card ending 0404
me : yeah I already lost that money a long time ago. I dont
even have a credit card now
me : olympic just transferred $ 514 to you guys like 2 days
ago
Trinity : because your intial deposit was made by a credit card when
you opened your account you will need to send us the requested
information to have your account verified
me : are you guys kidding me? unreal man. I would have never
used matchbook again if it was such a hassle. I'll be sure to post
this feedback at SBR. I'll never use your book again.
me : i cant believe you want something from 2007 that I dont
have anymore
me : I mean what does that even matter
me : I just sent $ 514 to matchbook a few days ago
me : the money in my account now isn't from 2007. this is
ridiculous
Trinity : you can send a copy of the front and back of your credit
card that you currently have
Trinity : as well as a form of id
Trinity : lol
Trinity : sorry about that
me : the problem is I don't have a credit card now
me : you cant deposit anywhere with ************. it's always
declined
me : so I had to do **
me : I can send my drivers license
Trinity : that will work fine
Trinity : you will also have to request a bank check for your first
withdrawal
me : so I cant just transfer to 5dimes? come on dont you guys
help the customer? I'm just a small guy. I only have 107 bucks. give
me a break
Trinity : it is standard procedure that you verify your information
Trinity : before making a withdrawal
me : yeah I get that but then I have to take a check? you'll
charge me to send a check to me
me : your rules say $ 100 minimum and you transfer to the
books listed
Trinity : yes we do transfers to betcris, 5dimes, betjamacia,
pinnacle, olympic, and Bet Phenoix
Trinity : providing you have met the requirements to do so
me : ok I give up. thanks. I'll never use your book again
Your party has left this session.
Your party has left this session.
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Thank you