Originally posted on 11/01/2019:

After talking to someone at BOL, she asked me some questions to verify the account and now everything is cleared up and my account is back open. She was very nice and helpful. They were just making sure that it was me that logged in while I was traveling. I'm glad they are very cautious about account security, but I wish they would keep you in the loop while they are reviewing your account and let you know why they are reviewing it. She even said she would expedite my withdrawal.