Edit by SBR: View official SBR response to this issue. The poster's entire, unedited complaint is posted below.
Update 11/7: 5Dimes has donated $7,200 — twice the amount of the circumvented limit — to the Make A Wish Foundation, through the same charity fundraiser that SBR Forum posters have raised over $10,000 for in 2015 alone.
Proof of donations:
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Hello, I am a new poster to this forum, apologies in advance for any poor etiquette.
I notice that SBR has an A+ rating for 5Dimes, and I just wanted to share my experience with them. I opened an account on the recommendation of a buddy while visiting him in Vegas. Gave all my personal info etc. Funded it to the tune of $4800 via BTC. After returning home a week or two later, decided to place my first and only bet, $4500. Bet accepted, and I won. Hooray!
Two weeks later, went to place another bet, and was met with "wagering account suspended". Apparently needed to speak with Tony. Once I finally got him on chat, he started to berate me for being a cheat and a liar??!? Apparently, my friend, whose iPad I had used to visit 5Dimes site while in Vegas, had had his limits lowered after winning a bunch. Tony took the position that we were actually the same person??!?, so his limits *should have* applied to me also! Kept saying I could only have one account. I kept saying I DO ONLY HAVE ONE ACCOUNT. He didn't care, and refused to pay out the full win. "Honored" $900, kept $3600. I offered multiple ways of confirming that this was, in fact, my account - I had given him full, accurate info at sign-up, could verify with photo ID, anything. But I guess it's hard to convince a man of the truth if his livelihood depends on the opposite.
Despite my efforts to remain calm and try to find a solution, Tony became increasingly belligerent, eventually locking my account, giving me the run-around to even get my deposit back, and locking my buddy's account (who he now admitted existed! I guess consistency doesn't matter when there's money at stake). I have checked the terms of service, what Tony did was IMHO clearly wrong. My account, my action, my limits given to me by 5Dimes. Tony just "decided" to keep 80% of my win. Had I lost, I'm 100% certain he would have kept all of it.
I understand that 5Dimes has had issues like this in the past, but thought they had straightened up a bit, based on the ratings here etc. Guess not.
So I guess this is a warning - if you're considering becoming a 5Dimes customer, be 100% sure that whatever device/computer/IP address you're using or are ever going to use to set up/place wagers/check balances etc. has never ever been used by anyone else with a 5Dimes account, or you are at significant risk of having your winnings retroactively confiscated at the "discretion" of management.
For the SBR mods - happy to provide more details if it helps for the next on-site visit/review or whatever.
Thanks everyone for your patience if you've read this far! Sorry again for any noob issues.