Heritage Sportsbook making big moves. Feedback wanted

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  • Heritage Insider
    SBR Sharp
    • 09-06-11
    • 282

    #176
    Thank you for your feedback. Admittedly we have had our hands full. We upgraded our infrastructure, tripled our workforce, added hundreds of new propositions and sports while going to 24 hour service. While there have been a few hic-ups and our service level has suffered a bit during the initial set up phaseof all our new clients, we never missed paying anyone in a timely manner. Our staff worked their butts off to make sure of this.

    Many of your suggestions are being implemented and all of them will be considered. We want to thank you again for your input by putting our money where our mouth is. If you made a post in this thread as of 6:00 AM EST today and you have a Heritage Account please email our Customer Service Dept with your account # and post and we will put a $25 Free Play into your account. Please send the emails to feedback@heritagesports.com .

    And remember this week starts our weekly “Pick the Pro’s” Contest. You can win between $500 and $5000 each week by picking the winners (no point spread) of the NFL games. Also Sept 22 will be our first monthly “Get Out of Your Bet at the ½ for Free” promotion. Make sure you don’t miss either of these – they are 2 of the sweetest perks we have.

    One final word to our valued clients both old and new - this is not the end of an era, it’s the start of a new one and we are committed to providing the betting options the Greek had with the same or lower juice, and the effort Bet Jamaica put forth to provide the most efficient payment options along with the Perks and VIP Service that Heritage has become known for. We will remain “Invitation Only” until we meet these goals.

    Thanks again and Good Luck this year.
    Comment
    • Raven66
      SBR Wise Guy
      • 09-21-09
      • 824

      #177
      Originally posted by Heritage Insider
      Thank you for your feedback. Admittedly we have had our hands full. We upgraded our infrastructure, tripled our workforce, added hundreds of new propositions and sports while going to 24 hour service. While there have been a few hic-ups and our service level has suffered a bit during the initial set up phaseof all our new clients, we never missed paying anyone in a timely manner. Our staff worked their butts off to make sure of this.

      Many of your suggestions are being implemented and all of them will be considered. We want to thank you again for your input by putting our money where our mouth is. If you made a post in this thread as of 6:00 AM EST today and you have a Heritage Account please email our Customer Service Dept with your account # and post and we will put a $25 Free Play into your account. Please send the emails to
      feedback@heritagesports.com .

      And remember this week starts our weekly “Pick the Pro’s” Contest. You can win between $500 and $5000 each week by picking the winners (no point spread) of the NFL games. Also Sept 22 will be our first monthly “Get Out of Your Bet at the ½ for Free” promotion. Make sure you don’t miss either of these – they are 2 of the sweetest perks we have.

      One final word to our valued clients both old and new - this is not the end of an era, it’s the start of a new one and we are committed to providing the betting options the Greek had with the same or lower juice, and the effort Bet Jamaica put forth to provide the most efficient payment options along with and the Perks and VIP Service that Heritage has become known for. We will remain “Invitation Only” until we meet these goals.

      Thanks again and Good Luck this year.
      All I ask is, please have more deposit options.
      Thank You.
      Comment
      • BrianLaverty
        SBR MVP
        • 07-02-07
        • 2183

        #178
        Originally posted by Raven66

        All I ask is, please have more deposit options.
        Thank You.
        Why? So they can get in trouble like every other book?

        Using cash only for deposits is the smart way to go and the only way books stay around.

        Its not hard to go to a ** office and send cash...
        Comment
        • bachngocduong
          SBR MVP
          • 03-17-06
          • 1826

          #179
          just want to know why ** and ** cash out too lows only 799
          Comment
          • Cap dat 4ss
            Restricted User
            • 10-11-10
            • 3665

            #180
            Originally posted by BrianLaverty
            Why? So they can get in trouble like every other book? Using cash only for deposits is the smart way to go and the only way books stay around. Its not hard to go to a ** office and send cash...
            It's time you guys start accepting less luxuries in return for a book keeping doors open. Is limited deposit options a minor hassle, ya maybe. But given the state of the industry it's what needs to be done right now. Deal wit it and move on please, for all of us.
            Comment
            • bachngocduong
              SBR MVP
              • 03-17-06
              • 1826

              #181
              westernunion and ** other book more then 2k but you guy only 799
              Comment
              • Scooter
                SBR MVP
                • 01-15-07
                • 1159

                #182
                Increase internet limits for NCAA FB sides. To win 500 is too low, and way beneath the Greek's limits.
                Comment
                • biggamerife21
                  SBR Wise Guy
                  • 01-04-09
                  • 529

                  #183
                  raise person to person limits on withdrawl for sure
                  Comment
                  • BrianLaverty
                    SBR MVP
                    • 07-02-07
                    • 2183

                    #184
                    Originally posted by Scooter
                    Increase internet limits for NCAA FB sides. To win 500 is too low, and way beneath the Greek's limits.
                    I can get 5000 down on NCAA...
                    Comment
                    • BrianLaverty
                      SBR MVP
                      • 07-02-07
                      • 2183

                      #185
                      Since you guys at Heritage are following this, I think I should put this here.. I'll also email you guys

                      Spread and Total Betting in Tennis.... If any tennis match is retired early... it is a void.

                      It is the absolute industry standard that you can't count these bets if there is a retirement early.

                      It came up here:

                      "Sport / Period : Tennis Other Sports / Game
                      Selection : J Tipsarevic (Games)
                      Time : 9/8/2011 3:00:01PM - (EST)
                      Line : +8½ -115
                      Game Notes : Tipsarevic retired from match at the 4thSET....At least 2 full sets must be completed for wager to have action."


                      They graded this a loss....

                      But the industry standard is this:


                      Pinnacle:

                      "Sets Betting:
                      If a tennis match is not completed because of a player retirement or disqualification, all Set wagers will be considered void. Such wagers will be cancelled and the monies refunded.

                      Handicap and Total Games Betting:
                      If a tennis match is not completed because of a player retirement or disqualification, all Handicap and Total Games bets will be considered void. Such wagers will be cancelled and the monies refunded.

                      Proposition Betting:
                      If a tennis match is not completed because of a player retirement or disqualification, all Prop wagers will be considered void. Such wagers will be cancelled and the monies refunded, with some exceptions pertaining to the completion of an individual set."


                      5Dimes:

                      "Other props involving the match are no action if a participant resigns/concedes during a match. The moneyline on the match itself is the only wagering option that is not considered a prop."


                      Greek:

                      "Match must be completed for set betting, handicap betting and total games to stand. Otherwise, wagers will be cancelled and all money will be refunded."


                      Etc. Etc.



                      Now I spoke to the manager of the sportsbook and he did a great job straightening it out for me.....But I think they should change the rules to match the industry standard.
                      Comment
                      • john49ers
                        SBR Sharp
                        • 02-24-09
                        • 287

                        #186
                        yes heritage 799 is way too low and top of that its 170 fee to get 799 has to be changed asap
                        Comment
                        • Scooter
                          SBR MVP
                          • 01-15-07
                          • 1159

                          #187
                          Originally posted by BrianLaverty
                          I can get 5000 down on NCAA...
                          Online? Or calling in?
                          Comment
                          • BrigadierPudding
                            SBR Wise Guy
                            • 11-07-09
                            • 617

                            #188
                            Originally posted by john49ers
                            yes heritage 799 is way too low and top of that its 170 fee to get 799 has to be changed asap
                            They've added P2P withdrawals as one of the free (every 30 days) w/d options.

                            I've been pleased with Heritage thus far. One minor quibble: please allow the option to change the board from pacific time.
                            Comment
                            • cloverfield
                              SBR Wise Guy
                              • 12-24-10
                              • 862

                              #189
                              Originally posted by BrigadierPudding
                              please allow the option to change the board from pacific time.
                              yes yes yes yes yes yes yes yes
                              Comment
                              • krs
                                SBR Hustler
                                • 01-02-08
                                • 67

                                #190
                                Also BetJam refugee here. Liking Heritage alot. My two biggest issues have already been mentioned and I will reinforce:

                                1. When placing multiple bets on one page there is no option to set amount as "risk". All amounts entered must be "to win". Only way to access "to risk" is by making single bets so this requires separate entry for each bet.

                                2. Agree with option to change from pacific time.

                                Otherwise, I'm very pleased with interface, betting options and CS.
                                Comment
                                • Jrod124
                                  SBR Hall of Famer
                                  • 10-31-09
                                  • 5622

                                  #191
                                  Originally posted by krs
                                  Also BetJam refugee here. Liking Heritage alot. My two biggest issues have already been mentioned and I will reinforce:

                                  1. When placing multiple bets on one page there is no option to set amount as "risk". All amounts entered must be "to win". Only way to access "to risk" is by making single bets so this requires separate entry for each bet.

                                  2. Agree with option to change from pacific time.

                                  Otherwise, I'm very pleased with interface, betting options and CS.
                                  U should be able to choose what times u want. If I am in Paris I should have Paris time. Just makes more sense
                                  Comment
                                  • cockblocker
                                    SBR MVP
                                    • 04-26-09
                                    • 1268

                                    #192
                                    I wish they had Betjams freeplay for every 100 wagers. I have a bout $500 in free plays built up since I've been with them.
                                    Comment
                                    • BigDaddy
                                      SBR Hall of Famer
                                      • 02-01-06
                                      • 8378

                                      #193
                                      Originally posted by cockblocker
                                      I wish they had Betjams freeplay for every 100 wagers. I have a bout $500 in free plays built up since I've been with them.

                                      if you contact them they might add one for you based on the action you have given them

                                      they don't have a standard like betjam did but they will give them if asked.

                                      i have gotten them in the past.
                                      Comment
                                      • Scooter
                                        SBR MVP
                                        • 01-15-07
                                        • 1159

                                        #194
                                        Originally posted by cloverfield
                                        yes yes yes yes yes yes yes yes
                                        no no no no no no no no
                                        Comment
                                        • cockblocker
                                          SBR MVP
                                          • 04-26-09
                                          • 1268

                                          #195
                                          Originally posted by BigDaddy
                                          if you contact them they might add one for you based on the action you have given them

                                          they don't have a standard like betjam did but they will give them if asked.

                                          i have gotten them in the past.
                                          I do make tons of bet bets during MLB and NBA but since i've been with them I've benn winning and never made any deposits and do have a 4 figure balance. Do you get the freeplay for every 100 bets?
                                          Comment
                                          • BeatTheJerk
                                            BARRELED IN @ SBR!
                                            • 08-19-07
                                            • 31794

                                            #196
                                            So far I'm impressed with the payouts .......... 3 days for check, and 1 day for ** payout.
                                            Comment
                                            • dave19
                                              SBR Rookie
                                              • 07-17-10
                                              • 39

                                              #197
                                              I have played at Heritage for the past couple years and it had been excellent and was my favorite book ever but this weekend I had a terrible experience related to a deposit. I wasted over 5 hours going back and forth on live chat on Sat & Sun until someone realized I was given a ** name instead of a ** name. I clearly told them I was depositing w/**. I was given a couple of $50 free plays but it did not make up for the frustration and complete waste of my time this weekend. This never happened in the past. Hopefully, no one else experiences this nonsense like I did.
                                              Comment
                                              • dave19
                                                SBR Rookie
                                                • 07-17-10
                                                • 39

                                                #198
                                                This should be ** name instead of ** name, as I told them I wanted a ** name. Sorry about the stars, did not know
                                                Comment
                                                • RichardGeorge
                                                  SBR Wise Guy
                                                  • 04-18-10
                                                  • 640

                                                  #199
                                                  dave, ever thought of picking up the phone instead of wasting time on live chat when theres probably 50 other people talking to that same person at the same time?
                                                  Comment
                                                  • pimike
                                                    BARRELED IN @ SBR!
                                                    • 03-23-08
                                                    • 37139

                                                    #200
                                                    Originally posted by RichardGeorge
                                                    dave, ever thought of picking up the phone instead of wasting time on live chat when theres probably 50 other people talking to that same person at the same time?
                                                    Comment
                                                    • tofuman
                                                      SBR Wise Guy
                                                      • 01-11-10
                                                      • 887

                                                      #201
                                                      Originally posted by krs
                                                      Also BetJam refugee here. Liking Heritage alot. My two biggest issues have already been mentioned and I will reinforce:

                                                      1. When placing multiple bets on one page there is no option to set amount as "risk". All amounts entered must be "to win". Only way to access "to risk" is by making single bets so this requires separate entry for each bet.

                                                      2. Agree with option to change from pacific time.

                                                      Otherwise, I'm very pleased with interface, betting options and CS.

                                                      agree w/ #1. need option for multi-bets to select TO RISK.
                                                      local forum troll
                                                      Comment
                                                      • BeatTheJerk
                                                        BARRELED IN @ SBR!
                                                        • 08-19-07
                                                        • 31794

                                                        #202
                                                        Yeah ummmmmmmmmmmm I think Heritage is my favorite book, matter fact I know they are as of right now. I found a bad line reported asap and they gave me a 150 fp because of it. Unreal ....... Mind you I have won my last 11 bets with them too.



                                                        Chat Transcript
                                                        05:41:08 PM [Tim] Thank you for contacting Heritage Sports, how may I help you today?
                                                        05:41:50 PM [406***] Hi I spotted a bad line. UCF vs FIU +46/-46 It should be +4/-4
                                                        05:44:28 PM [Tim] Thanks a lot. you got yourself a $15 free play for that.
                                                        05:44:40 PM [406***] Oh wow thank you sir.
                                                        05:44:49 PM [Tim] I know is not much
                                                        05:44:51 PM [406727] You guys are in a class by it self.
                                                        05:45:06 PM [Tim] let me check what else I can do
                                                        05:45:14 PM [406***] sure
                                                        05:47:40 PM [Tim] That will be $150
                                                        05:47:45 PM [Tim] free play
                                                        05:48:05 PM [406***] Wow that is very generous Tim.
                                                        05:48:57 PM [Tim] thanks a lot
                                                        05:49:06 PM [406***] No thank you .......
                                                        05:49:12 PM [406***] good night !
                                                        05:51:30 PM [Tim] Thank you for your time, feel free to contact us again.
                                                        Comment
                                                        • biggamer3
                                                          SBR MVP
                                                          • 04-16-07
                                                          • 2163

                                                          #203
                                                          That is incredibly generous of them
                                                          Comment
                                                          • soxwin1917
                                                            SBR MVP
                                                            • 09-09-08
                                                            • 1188

                                                            #204
                                                            Originally posted by BeatTheJerk
                                                            Yeah ummmmmmmmmmmm I think Heritage is my favorite book, matter fact I know they are as of right now. I found a bad line reported asap and they gave me a 150 fp because of it. Unreal ....... Mind you I have won my last 11 bets with them too. Chat Transcript 05:41:08 PM [Tim] Thank you for contacting Heritage Sports, how may I help you today? 05:41:50 PM [406***] Hi I spotted a bad line. UCF vs FIU +46/-46 It should be +4/-4 05:44:28 PM [Tim] Thanks a lot. you got yourself a $15 free play for that. 05:44:40 PM [406***] Oh wow thank you sir. 05:44:49 PM [Tim] I know is not much 05:44:51 PM [406727] You guys are in a class by it self. 05:45:06 PM [Tim] let me check what else I can do 05:45:14 PM [406***] sure 05:47:40 PM [Tim] That will be $150 05:47:45 PM [Tim] free play 05:48:05 PM [406***] Wow that is very generous Tim. 05:48:57 PM [Tim] thanks a lot 05:49:06 PM [406***] No thank you ....... 05:49:12 PM [406***] good night ! 05:51:30 PM [Tim] Thank you for your time, feel free to contact us again.
                                                            WOW. That is outstanding.
                                                            Comment
                                                            • dave19
                                                              SBR Rookie
                                                              • 07-17-10
                                                              • 39

                                                              #205
                                                              Originally posted by RichardGeorge
                                                              dave, ever thought of picking up the phone instead of wasting time on live chat when theres probably 50 other people talking to that same person at the same time?
                                                              Yeah, you're right Richard. I should have called them and maybe it could have been resolved sooner. If there is a next time, I'll remember to call them instead of doing the chat messages. Thanks, Dave.
                                                              Comment
                                                              • ProfaneReality
                                                                SBR Hall of Famer
                                                                • 04-14-09
                                                                • 7607

                                                                #206
                                                                saw today they added 1 free payout per 30 days any method including person to person
                                                                Comment
                                                                • sharpcat
                                                                  Restricted User
                                                                  • 12-19-09
                                                                  • 4516

                                                                  #207
                                                                  Missing the Greek and BetJamaica but I have been pretty satisfied with Heritage hopefully they continue to expand their betting options.
                                                                  Comment
                                                                  • john49ers
                                                                    SBR Sharp
                                                                    • 02-24-09
                                                                    • 287

                                                                    #208
                                                                    Originally posted by ProfaneReality
                                                                    saw today they added 1 free payout per 30 days any method including person to person
                                                                    when you say person to person that means ** right ?
                                                                    Comment
                                                                    • ProfaneReality
                                                                      SBR Hall of Famer
                                                                      • 04-14-09
                                                                      • 7607

                                                                      #209
                                                                      yes w...u.....m...g
                                                                      Comment
                                                                      • edawg
                                                                        SBR MVP
                                                                        • 07-09-11
                                                                        • 2820

                                                                        #210
                                                                        I really like how HERITAGE & BET ISLANDS are checking in with players at SBR
                                                                        Comment
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