Edit by SBR: BetOnline management addressed the issue - there was a hiccup due to the OP originally cancelling a payout. The player's withdrawal fee was subsequently waived in light of the error and his new payment is on the way.
Nightmare process, horrible customer service -- guess they are back to their old tactics. 15 days for a courier check.. 15 business days has passed and now they are saying its just an average could take longer.. Customer service is cocky.. They say you'll get it when you get it.. I will never in my life use this book ever again. Only reason i used it is because sbr rated them a+ how in the world is that possible.