Been away from the board quite a while, good to be back on.
Stopped playing with Sports.com because of all the hassle with payouts. An electronic wallet helped for awhile, but that began to get painful too.
Anyway, just played at the local casino and then a week or so ago, out of boredom, went to sports.com and saw they have shut down and moved all accounts to Sportsbook.com (yep, here it comes). Opened an account last night with SB and played my stake to $8G. Came home tonight to find my account shut down. Chat rep. says they closed they account and will not pay my winnigs because becasue case notes from the defunct sports.com say I had asked sports.com to close my account gambling problem. WTF!
It is my word against theirs and they just keep repeating the same thing as if it is true. They have my coin and they would not give me a name of a customer relations person, nothing. And no, I did not ask anyone to shut my account. And if I did, what does it matter once they take my money and let me play? And of course I argued that with them like an idiot.
Not asking for anyone to take a side on this, just giving you a heads up. Real deal. For the uninitated, I hope it steers you away from SB.com. I know someone is stealing, just do not know who. If there is a SB person monitoring this...check your house or get your cut. I hope your site suffers the same fate as sports.com.
I know some of you are going to say SB has always been a problem, I have a friend play there for years. Slow yes, but always pay. I was willing to take slow just for the convenience of playing at home and I like the software.
Here is the meaningful pieces from an extremely long chat SB.com (SBR has the whole thing)...if it is of any value (pardon the typos, my machine is screwed up and I was seeing red). I am sure it is not coherent, I was not prepared at all.
Already filed a complaint theough SBR, any other suggestions...much appreciated. Otherwise, just hope someone can learn from it.
Please wait for a site operator to respond.
You are now chatting with 'Kristen Black'
Jim N.: hello
Kristen Black: Hello Jim.
Kristen Black: How may i help you?
Jim N.: Whyt a disabled screen? did I ge
Jim N.: Why did I get a disabled screen?
Kristen Black: Please give me a moment to look into this...
Kristen Black: Your account was close due to gambling problems.
Kristen Black: And it will remain close.
Jim N.: Can you explain that to me? Where did that come from?
Kristen Black: Sure let me explain
Kristen Black: You had an account on sports.com that was close due to gambling problems,and any related account was close as well.
Kristen Black: Any other account that you set up,even if it is on another site,will be close as well,for your security
Jim N.: OK, I do not have a gambling problem, first. Second, Sports.com salesman calling my home is inapporpriate...I stopped playing. If they put that in my record it is beyond inappropriate and untrue.
Kristen Black: Please hold for a moment
Jim N.: And in addition you allowed me to sign up at Sportsbook.com, took my money and allowed me to play. Now you are telling based on a realtionship with a company I knew nothing about your realtionship with...you are disabling my account?
Kristen Black: On march 23 2010 you contacted us to inform us that you had gambling problems and to close your account and never reopen it again,and we will not do it,as per your request
Jim N.: I am sorry, I did no such thing.
Kristen Black: This is for your own security.
Jim N.: Kristen, you can recount your case notes all night, they are wrong and you owe me $8,000. Your charge posted to my CC, it was at risk. We are crediting is furture tense and you had no business accepting my play and deciding not to pay after the fact.
Jim N.: Please provide me the name of the people in customer relations, no fault of yours but I want to get theis straightened out asap.
Kristen Black: Please give me a moment to look into this...
Kristen Black: On January 24th, you sent us an email to firstname.lastname@example.org, saying "Close my account immediately. Do not suspend the account, please eliminate it.
Jim N.: Sorry Kristen, not me and for sure not sportsbook.com
Kristen Black: We are a respectful Sportsbook, and if a customer contacts us telling us that he has gambling problems, we'll take care of the situation carefully, and will close every account for your security, and as per our House Rules, any account closed due to Gambling Problems will remain closed.
Jim N.: So we are clear, I did not ask you to close anyould be asking a player for their account #, name and password if they wasnt to to that. I am a respectful player too, I pay immediately and wait endlessly for you to pay at times. And for that reason, only, I have played less.
Kristen Black: The money should be reflected in your card by the drop of the next billing cycle, that might take up to 15 business days.
Jim N.: You will not give me a contact please, yes or no? I expected to place football bets tonight, not this.
Kristen Black: You contacted us directly from your email address on file
Jim N.: I did not contact you from that email address, at this poiunt it is your problem. You charged my account, I played, I won, I have screen shots, I will take it to the next level. What you are doing is wrong, it is not respectful, legal or morale.
Kristen Black: James, you contacted us from the email address on file, I have that information in front of me, stating that, and regarding the $1000.00 you deposited, it has been credited back to your card.
Jim N.: Waiting Kristen, a contact?
Kristen Black: Your account will not be reopened, as per your request. Is there any other matter you want to discuss before I let you go?
Jim N.: You can answer my questions, will you provide me a contact or not?
Kristen Black: A contact for what?
Jim N.: Customer relations.
Kristen Black: We are customer service
Jim N.: You are not policy.
Kristen Black: As an internationally respected online gaming company we are committed to promoting a responsible attitude to gambling
Jim N.: Are you comitted to getting your records correct, treating acustomer as such, and not taking my winnings? DOes not seem so.
Kristen Black: We do not owe you money, because you are not able to play with us, and we credited back the money that you deposited on this account
Jim N.: I know this not easy on either end and I will do everything I can to get my funds but also to make you understand I did not resign my account. That aside, how can your system even let me in?. How does that happen? if you do not want my play? Same name, same CC, same everything.
Kristen Black: Unfortunately the system detected it after you made the initial deposit, however, we sent you that money back, so there was no risk.
Kristen Black: We give customer service to Sports.com, Sportsbook, Superbook, and many other sites.
Jim N.: Lose a lot of creditbility there I am afraid. If I had gotten to zero, I am sure you would not have sent me an email saying you were crediting my account. In fact you have not done so despite claims you credited my account so...not credible.
Kristen Black: We credited your account back, you can take my word, that is noted on your account.
Kristen Black: *card
Jim N.: We are done here, you have done nothing but read back from a screen, to a person that was a customer of what I guess is a conglomorate for a lot of years and with my $8K in you pocket. You can keep saying the same things all you want, it does not make it so. I never sent you an email, you did not verify said email with my iD, account # and password, you did take my money last night, I did play, I did win, you did shut my account afterward and you are refusing to pay.
Jim N.: And you are refusing to give me the name of an executive to discuss this with,
Jim N.: Good night.
Kristen Black: The information came from your email address, so it is enough to determinate that itwas you.
Kristen Black: We sent you the money that you deposited, and we do not owe you money, is there something else that can I assist you with?
Jim N.: Kristen, if you had any idea on how easy it is to spoof an email you would not say that.
Kristen Black: Unfortunately you are responsible of the information on your account and your email address.
Jim N.: No wait, again. If you got an email saying I did not want to play ever again you shoul have take the miniimal steps to make sure it was me. I can absolutely assure you did not.
Kristen Black: Have a wonderful night! We really apologize for any inconvenience that this situation may cause to you
Jim N.: Yes I am sure your company sees itself as responsible for nothing.
Kristen Black: As i said you are responsible of the information on your account and your email address.
Kristen Black: You stated that you have Gambling problems, and that's the information we need to close an account due to that, for your own security..
Jim N.: I stated nothing, you are reading from a screen. You never authenticated it obviuously. Why would you turn away a good customer?
Kristen Black: We already discussed this James, if there's nothing else that I can assist you with, I will let you go.
Kristen Black: Thank you for chatting with us today. If you've got a moment, please click here; we'd really appreciate your feedback.