SBR SPORTSBOOK NEWS AND BUSINESS WIRE RSS

News on scam sports betting operations, events and business deals within the offshore sports gambling industry.

5Dimes Sportsbook updates policy on bitcoin withdrawals

09.17.2014

5Dimes Sportsbook (SBR rating A+) has updated their policy on bitcoin withdrawals. Effective immediately, SBR has learned that players who have not deposited through bitcoin are able to collect one free payout in BTC every 7 days for up to $1,000. This is subject to availability. Prior to this policy, only players who had deposited in bitcoin were able to take advantage of the free payouts. Management tells SBR that player interest is high on the added cashier option. Users with feedback are encouraged to write to mail@sportsbookreview.com.

SportsbettingOnline player has $8,200 in limbo

09.17.2014

A SportsbettingOnline (SBR rating C-) player has had $8,200 in limbo for going on three months. The player opened their account with a $500 deposit in the summer of 2014 and increased the total balance to approximately $8,700. A successful $500 payout was made via bitcoins, which was the maximum at the time per house rules. The following payout request was allegedly instantly declined by SportsbettingOnline. The player claims to have been given no information on what to do to receive the account balance, and has been locked out from making additional wagers. SBR has attempted to speak with SportsbettingOnline three times concerning the player's dispute. The latest correspondence - dated August 24 - was initiated via live help where a manager claimed to be investigating the player's complaint. No update was provided, and the player remains in the dark on why the remaining balance is in limbo.

Guts.com Sportsbook Profile: Entry to sportsbook ratings guide

09.16.2014

Guts.com Sportsbook was launched on 25 March 2014 following two years of operation as an online casino. Guts.com sportsbook and casino software is provided by EveryMatrix (OddsMatrix). Presently, EveryMatrix holds players deposits and performs processing. Guts.com claims to be in the process of changing this and intends to transact with players in-house in October. During SBR's review of Guts.com, SBR questioned Guts.com on their association with EveryMatrix. SBR has reported in the past that betting sites under the EveryMatrix label such as Mobibet Sportsbook (SBR rating D-) have taken aggressive stances on sportsbook complaints where it was SBR's opinion that players were dealt with unfairly. In these cases risk management and player decisions were made by EveryMatrix. Guts.com has stated that risk management and actioning of player accounts are done internally and is open to receiving sportsbook complaints through SBR.

Parent company
Guts.com (Guts Gaming Limited) is majority owned and backed by Gaming Innovation Group Ltd (GIG Ltd). GIG Ltd is incorporated in Malta with registration number C44319.

Location
Guts.com headquarters are located in Malta.

Employee Setup
Guts.com CEO is Robin Erik Reed. The sportsbook have their own own odds compiling team, risk managers, supervisors, and customer service staff. Guts.com has told SBR their workforce is comprised of approximately 40 employeees.

Guts.com has provided Sportsbook Review with a test account which was used to take the following wagering screenshots of the betting sites platform (proceed to full article view):

Heritage Sports scheduled maintenance from 11PM-1AM PST

09.16.2014

Heritage Sports (SBR rating A) has scheduled routine maintenance from approximately 11PM-1AM PST. Players will not be able to access the Heritage Sports website during this time. A notice will be posted on the Heritage homepage while the maintenance is ongoing. Users with feedback should write to mail@sportsbookreview.com.

Betting site InstantActionSports yet to comment on payout dispute

09.16.2014

InstantActionSports (SBR rating D+) is slow-paying a player who requested a $5,000 withdrawal on July 14. The player had initially requested an interbook transfer as reported by SBR last week, however, InstantActionSports does not actually conduct transfers with the sportsbook in question. The player has been given no updates from IAS; the betting site has also declined to speak with Sportsbook Review concerning the withdrawal. InstantActionSports had their rating lowered to D+ and may face entry into the blacklist pending the resolution of the complaint.

SBR poster off to 10-0-0 start in Free $20K NFL Contest

09.16.2014

SBR user "las8" is off to a hot start in the free $20,000 NFL and NCAAF betting contest. las8 is 10-0-0 after the first two weeks of play, pocketing nearly 3,000 points and is five picks away from winning a brand new iPad. The contest — dubbed the BTP betting contest — is the biggest contest SBR runs each year, and is the tenth year the contest has run. The name of the game is simple: Make five picks on NFL or College Football point spreads or totals each week and attempt to outscore professional handicapper and face of the contest "The Prick". Standings are tracked year round and $20,000 is paid to the top 25 users in total units won. Users who have not yet enrolled may still sign up this week and qualify for the season-ending prizes, but act fast! After the completion of week three, only users already registered have a chance at the free cash prizes, though the weekly 100,000 points pot is still on the table.

Dashbet Sportsbook promo dispute; player's limits are slashed

09.15.2014

A Dashbet Sportsbook (unrated) player has filed a bonus complaint. The player states that he opened his account with the betting site one week ag. He deposited £500 and received a 50% sportsbook bonus. He tells SBR that he immediately sent his ID and was verified within one hour of depositing funds. The approach the user took to immediately clear KYC is advisable, and was a suggestion made in this article released by SBR on how to best comply with sportsbooks KYC processes. The bonus was not a back-end bonus; it was credited immediately to him. Following the entry of a handful of bets, the player has stated that Dashbet slashed his limits and lowered him to £10 maximum. In total, he would be asked to rollover his total funds to achieve £7,500 in play-through. The player contests being limited; though betting sites are free to adjust player's limits as determined necessary, however the industry standard in such cases is for the betting site to simply prorate the player's bonus and pay all winnings. Sportsbook Review is following up on the complaint, and asks Dashbet players with feedback to write to mail@sportsbookreview.com.

Sportsbook Bonuses Directory updated

09.15.2014

Two position changes have been made on the online sportsbooks bonuses directory on Sportsbook Review. The bonuses are broken down by what's referred to as the "True Bonus", where a given offer is rated based on the pure bonus value per play by dividing the total bonus percentage by the rollover or play-through action required. Betting sites that hold a rating of C- or better are listed on the page.

Matchbook to continue servicing United Kingdom; obtain license

09.14.2014

Sources familiar with sports betting exchange Matchbook (SBR rating B+) tell SBR that the company has no plans to discontinue servicing sports bettors in the United Kingdom ahead of October 1st when the new UK Gambling Law will be in effect. The same sources also said that Matchbook will obtain official licensing ahead of the deadline. Sportsbook Review will continue monitoring the whos-in-and-whos-out as the deadline nears. SBR also expects bookmakers who hold licenses to decide early next year if operating with the hefty new overhead is viable. 

Mybookie.ag Sportsbook initiated with D+ initial rating

09.14.2014

Mybookie.ag Sportsbook has been assessed with an initial sportsbook rating of D+. SBR reported on 1 September 2014 that the forum community requested the relatively new sportsbook to be evaluated. SBR began a process of collecting information on the sportsbook and surveying feedback from readers that took the time to write in via email or share their thoughts in the SBR Sportsbook & Industry section.


As was indicated in the preliminary review, Mybookie.ag accepted its first sports wager on 1 August 2014, making it a brand new company headed into the fall. SBR confirmed some operational details such as the hosting, location, and setup details of Mybookie.ag, which are accessible in the first report. Mybookie.ag has been given the entry mark of D+ in large part due to uncertainty surrounding their financial backers: The sportsbook is run by some ex-marketing and technical workers as defunct shop BetOnSports, as well as some employees from other industry sportsbooks, but beyond that, Mybookie has been unwilling to go on or off the record concerning why players should feel comfortable scoring a big parlay at their new shop than an established industry sportsbook.

Mayweather vs. Maidana: Boxing Props Sportsbook Comparison

09.13.2014

There are over 45 prop wagers for tonight's boxing tilt between Floyd Mayweather and Marcos Maidana. SBR has separated the prop wagers by general, distance, and round props. This article lists some of the more obscure prop markets and lists different approaches handicappers might take to secure a profit wagering the welterweight bout.

Marathonbet among the sportsbooks to apply for UK license

09.12.2014

Marathonbet Sportsbook (SBR rating B) is among the sportsbooks to apply for a UK license ahead of the implementation of the unpopular new UK gambling law which SBR reported on this week. The law — The Gambling (Licensing and Advertising) Act requires sportsbooks that servce the UK market to hold a license with the UK Gambling Commission. Prior to this point, these sportsbooks were not required to hold the license provided they were subject to the laws of another EEA state or part of a "white list" jurisdiction, such as Isle of Man or Alderney. Marathonbet tells SBR that their application to the Gambling Commission was submitted on August 15, 2014, and the application was fully completed two weeks later. The application was submitted under "Marathonbet Alderney Limited" and is currently pending. Marathonbet.com is presently licensed with the Alderney Gambling Control Commission (AGCC).  Sportsbook Review published a Marathonbet profile on July 23.

Marathonbet license pending: Snapshot of UK Gambling Commission website


 

Bad Beat for UFC Fight Night 50; BetDSI pays both sides

09.12.2014

During the Rodrigo Damm vs Al Iaquinta fight, the betting line on "total minutes of bout" was set by bookmakers at 2½ minutes in 2nd round. In other words, players were offered the chance to bet that the bout would end prior to the 2½ minute mark of the second round, or that the second round would go beyond that point.

Approximately midway through round two, Iaquinta floored Damm and the action was stopped. The outcome was then read by ring announcer Bruce Buffer, who declared that the contest ended 2 minutes and 41 seconds into the second round. However, the time clock at the bottom of the television production indicated that the actual stoppage came prior to the 2:30 mark and UFC.com offered various times on their own website. As is the case in all similar events, the officially recognized results are provided by the league or sanctioning body (unless the sportsbook's rules say otherwise) which in this case was the Mashantucket Pequot Tribal Athletic Commission. BetDSI Sportsbook (SBR rating A+) has chosen to grade all bets on the total minutes of round two, whether over or under, as winners.

Pinnacle Sports statement

Pinnacle Sportsbook releases statement on UK market exit

09.11.2014

Earlier this morning Sportsbook Review reported that Pinnacle Sports (SBR rating A+) confirmed they would exit the UK market ahead of the new UK gambling law which will go into effect October 1. Players residing in Great Britain — which includes England, Scotland, Wales, and North Ireland — should begin the process of withdrawing their balances.

Online sportsbooks & the new UK Gambling law

09.10.2014
  • New UK gambling law set to take effect 1 Oct 2014
  • Remote gambling operators must hold a license with UK Gambling Commission
  • Point of Consumption tax imposed as of 1 Dec 2014
  • What does this mean for players?

Major legislative changes are set to take effect in the UK — starting October 1 all online sportsbooks that cater to clients residing in the UK must be licensed by the UK Gambling Commission. This requirement is part of the UK Government's sweeping gambling reform which introduces the Gambling (Licensing and Advertising) Act of 2014 (the "GLA") and amends existing law The Gambling Act, established in 2005. What does the new law mean for online sportsbooks and what do sports bettors need to know?

Cashpoint Sportsbook corrects FIBA misgrade

09.10.2014

Earlier this week SBR reported that a Cashpoint Sportsbook (SBR rating C-) player submitted a wagering dispute. The player stated that a FIBA wager made involving South Korea and Australia was graded incorrectly, and that Cashpoint Sportsbook failed to correct the ticket and did not immediately resolve the issue after four attempts with customer service. Cashpoint Sportsbook has since followed up and corrected the grading of the ticket.

Email response test newswire

Top Betting Sites Email Response test

09.10.2014

Sportsbook Review has conducted a random email response test on top betting sites. The objective of the test is to measure how efficiently each online sportsbook services a potential new player and answers questions pertaining to what the sportsbook platform offers. The email response test is run annually and is a way for players to gauge how reliable each company is at providing timely support.

InstantActionSports player waits for $5000 transfer since July

09.09.2014

An InstantActionSports (SBR rating D+) player has filed a sportsbook payout complaint. The player has claimed he requested a $5000 transfer from the betting site to another sportsbook on July 14. He has claimed that the sportsbook no longer responds to his email inquiries or his live chat requests concerning the transfer. He was last told on August 25 that his transfer would be completed in 24 hours. InstantActionSports has been spotty processing timely payouts as reported by SBR throughout the last year. InstantActionSports has been lowered to a rating of D+. Sportsbook Review is investigating the player's complaint and encourages users who are having issues to file a sportsbook complaint.

UPDATE: Interview w/ State Senator Lesniak, New Jersey Sports Betting update

09.08.2014

Update: State Senator Raymond Lesniak joined Sportsbook Review for an exclusive interview this morning to discuss New Jersey sports betting.

Breaking news out of New Jersey on the topic of legal sports betting. State Senator Raymond Lesniak (D - NJ) issued the following statement on his personal Facebook account minutes ago.

"Attorney General, John Hoffman, has issued a directive to law enforcement that prohibitions on Sports Wagering in casinos and at racetracks would no longer be enforced. He also has filed a motion with the US District Court (Judge Shipp) seeking "clarification or modification" of the injunction prohibiting enforcement of the NJ Sports Wagering Law."

Cashpoint Sportsbook misgrades FIBA wager one week ago, yet to correct

09.08.2014

A Cashpoint Sportsbook (SBR rating C-) player has submitted a wagering dispute. The player has claimed that he made a wager last Sunday, September 1, and entered three multiple wagers or parlays. The grading of the South Korea vs. Australia FIBA match was allegedly incorrect. The player has stated that he has contacted Cashpoint wagering support four times and has heard nothing back for seven days. The player has reported that at half time the score of the game was 29:44 not 39:44 as listed in his wagering ticket. One of the player's parlays had Australia winning the first half with the point spread handicap at -8.5 (meaning Australia would have had to win the first half by nine points or more). The bet was graded as a loser. The player has claimed to have dealt with prior misgrades in the past with this outfit. Sportsbook Review has followed up with Cashpoint Sportsbook for comment.

Sportsbook Lines on the move for NFL Opening Weekend

09.07.2014
Week one of the NFL season kicks off in 45 minutes. The markets are far from settled as late action from sharp bettors and the public are contributing to substantial line movements.

Vikings vs. Rams: Kicks off at 1PM ET
In the Minnesota Vikings vs. St. Louis Rams match, the line opened at 5 points but has been cut in half with many top betting sites now offering a point spread of the Rams laying 2.5 points - this means that St. Louis must win by at least a field goal for bettors backing the favorite to cash their tickets.

Raiders vs. Jets: Kicks off at 1PM ET
The opening line for the Oakland Raiders and New York Jets was released at 4.5. Late action has pushed the point spread up to 6.5 in favor of the Jets. The total points listed is available at an average of 41 per the SBR Odds NFL totals data.

Patriots vs. Dolphins: Kicks off at 1PM ET
Online sportsbook Pinnacle Sports (SBR rating A+) has shared that in the New England Patriots vs. Miami Dolphins match, 60% of point spread bets have come in favor of the Pats. The total of 46.5 points has seen 62% of sports bettors taking the over, and 38% on the under.

49ers vs. Cowboys: Kicks off at 4:25PM ET
Pinnacle also noted a considerable amount of action has come in on Dallas today, as the sportsbook moved the juice on the Cowboys from +3.5 +102 to -119. The present offering of San Francisco against the spread of -3.5 at +108 is the highest payoff since the line opened.

Players complain of sportsbook grading after Alabama vs FAU called off in 53rd minute

09.06.2014
College Football sports bettors are either happy or furious after lightning put a premature end to the Alabama vs. Florida Atlantic game in the 53rd minute. Online sportsbooks as well as Las Vegas bookmakers require college football games to go at least 55 minutes for bets to have action. In this case, the game was called off in the 53rd minute, which means all wagers on point spread, money line, total, or exotic tickets containing either side have been voided. Adding to the drama was the fact that favorite Alabama was leading 41-0 at the time of stoppage; SBR Odds college football page shows at least two betting sites with their closing line at 42. In fact, one SBR poster claimed to have a ticket on Alabama -40 and Florida Atlantic +42.5 - meaning that had the final whistle not been used for another two minutes, he stood to win both bets. Alabama was in long field goal range when the game was called.

SBObet withdraws from UK gambling market

09.06.2014
SBObet Sportsbook (SBR rating A-) will no longer service UK based gamblers as of September 15, 2014. In an email released to players concerning the decision, SBObet stated that the move comes on the heels of legislative changes in the clients' country of residence pertaining to online gambling. The Gambling (Licensing and Advertising) Act is set to take effect on October 1. Sportsbook Review has reached out to SBObet for comment on the business decision. It is likely that additional operators who may not wish to shoulder a higher tax burden associated with servicing the UK online gambling market may similarly opt to shut-down shop in the UK.

UK based SBObet players are asked to withdraw their funds as soon as possible. Players who do not take action by September 30, 2014, will have their balances sent out to their last selected payment option. Outstanding bets will all be honored.

The full SBObet statement received by players can be seen below:

It is with regret that we wish to advise you that we are no longer able to continue to offer you the betting services with SBOBET.
This unfortunate circumstance has been brought about by the changes to the legislation in your country of residence with regard to online gambling. Unfortunately, it will now be necessary to close your SBOBET Account with effect from 15 September 2014.

However, all outstanding bets you have already placed for events scheduled after 15 September 2014 will not be affected and will be settled once they have been determined. In this event, your Account will remain available for login after 15 September 2014, solely for the purposes of withdrawal of funds but no further betting can be carried out. If you have any funds remaining in your SBOBET Account, the Account will remain accessible to you for the purposes of withdrawing funds. Kindly sign in, check your balance and make your withdrawal request immediately.
For Accounts with no outstanding bets, if we do not receive a withdrawal request by 30 September 2014, it will be necessary for us to close your SBOBET Account and arrange for the remaining funds to be returned to you via your current nominated payment option.
We wish to take this opportunity to thank you for your fantastic support in the past and would be more than pleased to be of service to you again in the event that there is a change in the regulatory landscape of your country of residence.

 SBObet players with feedback are encouraged to write to mail@sportsbookreview.com.

SBR True Bonus directory registers 4 changes today

09.06.2014

Sportsbooks have increased their bonus offerings with the first week of NFL Betting underway. The True Bonus directory orders bonuses by the amount of pure value per play. Betting sites rated from C- and up are listed along with their biggest sportsbook sign-up bonus. Sportsbook Review welcomes feedback from readers on the page.

ComeOn Sportsbook dispute covered in Industry News video

09.05.2014

Sportsbook Review reported on a ComeOn Sportsbook (SBR rating D) player who claimed his account was closed without much explanation earlier this week. The player states that rule 5.1 was used to deny his earned winnings of €1800. The rule essentially ComeOn Sportsbook to enforce confiscations at its discretion if it believes its terms and conditions have been violated. Online sportsbooks are expected to offer evidence of player fraud or wrongdoing when deciding to not honor earned balances, as the industry standard of "you book the bet, you pay the bet" applies. More details on the ComeOn sportsbook complaint are given in an industry news video report released earlier today by SBR video host Natalie. ComeOn users with feedback or complaints to submit should write to mail@sportsbookreview.com.

GR88 Sportsbook payout issue: Player waiting for two weeks without word

09.05.2014

A GR88 Sportsbook (SBR rating D) player has submitted a payout complaint. The player has indicated that a £574 payout request made approximately two weeks ago via Skrill has yet to be paid. The player has also claimed that GR88 Sportsbook has not returned any of his email inquiries concerning the withdrawal. GR88 - part of the Olympian Group - which also powers online sportsbooks GR88 and Geobet, is no stronger to controversy. GR88 had their sportsbook rating lowered from D+ to D in July of 2013 after rough-house tactics involving players that profited off bonuses. The family of sportsbooks no longer addresses sportsbook complaints with Sportsbook Review.

NFL Prop betting markets report

NFL Prop Betting Markets: Packers vs. Seahawks

09.04.2014

There are 74 current proposition markets being spread by top betting sites for tonight's Seahawks vs Packers opener. These markets include scoring props, player performance, and situational game props. Sportsbook Review has released an NFL Prop Bets page listing these markets in order of the most universal offering. By comparing identical markets, bettors in some cases receive more value by placing certain bets at specific sportsbooks. Sportsbook Review displays the current highest value per side in each of these common props.

Geobet Sportsbook player has difficulty verifying account

09.03.2014

A Geobet Sportsbook (SBR rating D) player has filed a sportsbook complaint. The player claims to have attempted the withdrawal of €569 for approximately one month. He allegedly provided Geobet with a copy of his passport, bank account statement, a student VISA, and Neteller account screen captures. He has claimed that Geobet has stated that the documents received thus far have been unacceptable. He forwarded correspondence with Geobet to SBR. SBR is suggesting that the player have his documentation notarized to see if that would help complete the KYC process with Geobet. SBR reported this week on sportsbooks KYC processes and why they matter. Sportsbook Review will provide an update as this matter is resolved.

ComeOn Sportsbook cites rule 5.1 to deny player his winnings

09.02.2014
A ComeOn (SBR rating C-) player has filed a sportsbook complaint. The player has indicated that on August 26 his account was closed with a balance of approximately €1800. He has stated that ComeOn cited rule 5.1 from their terms and conditions as the reason for the account closure.

Rule 5.1 reads as follows:

ComeOn reserves the right to close your player's account and/or the services provided by ComeOn with immediate effect and without prior notice if you fail to comply with any provision in these terms & conditions. In case your player's account is closed you may no longer use the site and/or the services provided by ComeOn. If your player's account is closed due to a material breach of these terms & conditions, ComeOn will honor previous contractual obligations however any winnings obtained after the breach in the said terms & conditions will be forfeited to the operator.

The player denies any wrongdoing and has indicated ComeOn has provided no additional information on his €1800 balance. Sportsbook Review is investigating the complaint and will determine if the player's deposit has been refunded, and what grounds there are to seize all account winnings.

ComeOn Sportsbook players with feedback or issues should write to SBR by submitting a sportsbook complaint form.

$20,000 NFL Contest: Week one is OPEN for picks

09.02.2014
The Free $20,000 NFL and NCAAF contest is now open for picks. Week one of the 2014 Beat The Prick contest is officially underway. NFL and College Football games which take place from today through Monday night September 8 are fair game — unless professional handicapping mascot "The Prick" has selected them, of course. Selections made by the The Prick are taken off the board, so you cannot make the exact same or opposite play for each of the five weekly point spread or total plays. The 2014 Beat The Prick contest enters its 10th year. While there is a massive $20,000 in year-ending cash, the annual SBR contest also gives away 1.5 million points each week for all users that defeat The Prick. These points must be bet one time in the virtual SBR points sportsbook before their full value is unlocked and ready for redemption at the SBR Store.

How to play the contest

  • Step One: You must have an SBR username to take part in the contest. If you have never registered an SBR username in the past, please create a Sportsbook Review account.
  • Step Two: After logging in to the SBR network, enter your SBR account ID or sponsor account in the Join BTP contest page.
  • Step Three: Make your picks for week one! You must select five of the available NFL or NCAAF point spreads or totals from today through Monday night, September 8.

One of the five picks must be designated as a "Best Bet", which double the unit value of the pick. If you make four picks for week one without making one a Best Bet, the contest software will automatically convert your fifth and final pick for that week into a Best Bet.

That's it! Root your picks in and stay tuned to the Sportsbook Review forum for contest leaderboard updates and video appearances from The Prick himself. If you're interested in poker, download the SBR Poker application and make sure to take part in the weekly Saturday bounty tournaments where you can win points and a free tshirt for knocking The Prick out of the tournament.

Online Sportsbooks KYC policies

09.01.2014
Since 1999, Sportsbook Review has received complaints from bettors. Sportsbook and casino players, racebook bettors, even poker users write in occasionally; an increasing number of complaints are now submitted on issues involving what's called the Know Your Customer (KYC) procedure. The KYC process is required to confirm the validity of an account. It is much akin to making a purchase with a credit card at the local convenience store and being required to show the worker a form of government issued ID. A public library card just won't cut (or pay for) the mustard.

Why KYC is important
Aside from complying with gaming regulators and commission bodies, as well as their own internal terms and conditions, online sportsbooks confirm the identity of players for the players' own protection. If your credit card was hit with thousands of dollars in charges overnight, would you hope that the business in question required ID before completing a transaction?

What documents do I need to show?
If you're depositing by credit card, eWallet, or any other current cashier option, you can safely assume that you will have to show photo ID. This can be a driver's license or passport, or another form of state or government issued ID. If you just turned of age and do not yet have such an ID, do not even bother depositing until you do or you will be in for a headache come withdrawal time. In fact, if you do not have a photo ID at all, stop reading this article and come back when you do.

In addition to producing an acceptable form of photo ID, you may be asked to show a utility bill in your name to satisfy address verification. Some online sportsbooks will even send a unique code via mail that will serve to confirm the authenticity of the physical address provided.

A bank account statement may need to be provided.

The front and back of a credit or debit card may need to be shown.

How to quickly pass the KYC process
Keep a local copy of your scanned photo ID on your computer or a USB flash drive. Do the same for a credit or debit card you may use to deposit. Utility bills often must be dated within three months or earlier to be accepted, so unless you intend to open a number of accounts simultaneously, you may not need a local copy of a bill for immediate access.

Once your documents are ready to be transmitted to the sportsbook, it is a good practice to immediately provide your documents after depositing for the first time. This will save unnecessary delays and avoid waiting games when you work up a balance and realize you have to send this and that in order to get paid.

Make sure your documents are legible and of high quality. Saving as a PNG immediately after a scan should ensure the quality of the file is preserved.

BetCas Sportsbook vs Player: 3G network leads to IP violations?

09.01.2014
A BetCas Sportsbook (unrated) player has submitted a sportsbook complaint. The player claimed to have joined BetCas on 30 June 2014, depositing £500 to open his account and in turn receiving a £420 sportsbook bonus. He tells SBR that he proceeded to wager his play-through requirement largely on the outcome of football fixtures during the 2014 FIFA World Cup. Following the completion of his rollover obligation, he put in his first payout request from BetCas on 29 July 2014 asking to withdraw a portion of his then £4,000 balance - this is where things took a turn for the worse. He alleges that BetCas accused him of peculiar browsing patterns and of IP address irregularities. The content of the message he received from BetCas are as follows:
Account Suspended: Dear User,Your account exhibits strange browsing patterns, multiple IP addresses and so on, we can't verify your identity based on your documents and traffic patterns. Our risk department is currently investigating this matter. We will contact you via email as soon as the check has been completed. In the mean time, we appreciate your patience while the matter is being resolved. Sorry for any inconvenience this may have caused.

The player meanwhile has claimed that he often places bets on the go using his phones 3G data network. He has stated he volunteered this information to BetCas Sportsbook, but no subsequent updates have been given and his account has remained suspended since July 29. The complaint is open and Sportsbook Review is investigating.

Players ask Sportsbook Review to rate Mybookie

09.01.2014
Online sportsbook Mybookie.ag has not yet been rated by SBR but a representative for the sportsbook has confirmed basic company information in response to an SBR inquiry.

Mybookie is a new online sportsbook which accepted its first sport bet on August 1, 2014. The company claims to have a base of managers with prior industry experience; an assertion also made in a marketing mailer received by at least one SBR reader. There are reportedly thirty employees in customer service. A player was told that the sportsbook was run by some of the former managers of defunct sportsbook BetOnSports.

Company Info & Hosting

The sportsbook's website servers are hosted in Canada, while the company itself is located in San Jose, Costa Rica. The business and marketing are managed out of the Costa Rica office. SBR is in the process of confirming if Mybookie shares office space with another shop or has a standalone facility.

Software & Wagering

Mybookie uses Digital Gaming Solutions (DGS) software for its sportsbook, casino, and racebook. DGS is used by many gaming operators throughout Costa Rica and beyond, although features and versions differ. As of this publication, Mybookie offers a limited wagering cart with a handful of soccer and tennis markets and primarily North American facing sports leagues. Live, in-play betting is offered on some markets. The website layout appears optimized for mobile; a table of images are featured below which can be maximized by clicking the image or corresponding link underneath:

Homepage Bet markets Casino

Cashier Options

As of this time, Mybookie only offer a small handful of cashier options including bank transfer, credit card and person-to-person methods. The lack of an eWallet option and a global facing wagering cart may discourage international business. A company representative advised SBR that the maximum weekly payout is $800 through P2P and $5000 via bank transfer.

Support

The sportsbook offers live chat, support  via telephone,  email, and an online web form.

College Football Underdogs: Big prices on the move

08.30.2014
South Dakota are the biggest opening weekend underdogs against #3 ranked Oregon at 52 points. The line opened at 52.5 according to SBR Odds and has since dropped a half-point. The game kicks off at 10:30PM ET. There is yet to be a total posted on the match-up; it is common for games with such large pointspreads not to have a total offered as the degree of correlation becomes too high. As the pointspread moves, the SBR Odds screen will flash red to signify an immediate change at any one of the 30 sportsbooks featured on the service.

The second biggest underdog of the week is Stephen F. Austin, who are 42  point underdogs against Kansas State. This game takes place at 7:10pm. The line opened at 41 and has risen one point on average, although some online sportsbooks are resting on the number of 41.5. This game also does not have a posted total.

The SBR Odds web application allows users to save preferences such as ordering by start time or rotation, displaying game scores on-top, sound upon line moves, and other features that may complement line-shopping. Sportsbook Review welcomes feedback from readers on SBR Odds.

BetUS Sportsbook yet to comment on complaint, SBR iGaming News

08.29.2014
Update: The player has now been paid in full by BetUS Sportsbook.

In today's Sportsbook Review iGaming News update host Natalie covers recent topics to have been published on the SBR newswire. One of the items discussed in the video broadcast includes a complaint raised against BetUS Sportsbook (SBR rating D+). A player claimed that his account was closed following the accumulation of $7,975 in winnings. BetUS allegedly informed the player that he was not considered a recreational sports bettor. His winnings have yet to be released. He does not contest that his account was closed; he simply wishes to be paid his balance and move on. An online sportsbook is within their right to refuse service to any account - think of it like walking into an uppity restaurant shirtless, you will likely be shown the door. While an extreme example, online sportsbooks are in the business of making money, so players determined to be too sophisticated to service may be denied the right to an account. However, legitimately earned winnings must be honored absent evidence of fraud. The old industry standard of "you book the bet, you pay the bet" applies. BetUS Sportsbook have yet to comment on the situation.

BetAtHome Sportsbook player locked out of account with €1398 balance

08.29.2014

A BetAtHome Sportsbook (SBR rating C-) user has submitted an SBR complaint. The player opened his account with BetAtHome on August 24. He deposited €200 via Skrill and received a 50% signup bonus which added to his balance by €100. He experienced success following the deposit, increassing his balance to €1398. On August 28, he requested a withdrawal of €300. As part of meeting the Know Your Customer (KYC) requirements, he was asked to send a copy of his passport. He obliged the request within a day. BetAtHome meanwhile has suspended his account and allegedly declined to provide additional information to the client concerning his account status or ability to be paid his balance, which he claims to have earned fairly and in accordance with the terms and conditions of the sportsbook. Sportsbook Review is following up on the complaint.

Best Sportsbook Bonuses grid updated

08.28.2014
Sportsbook bonuses can be intimidating for new players. Navigating between bonus types is challenging enough — what between free play, cash, free bet — where's the sign up button? Throw rollover or play-through requirement in the mix and you might be ready to say to heck with the bonus and fire in a deposit with no frills. Sportsbook Review recognizes this uncertainty had by new players, and have attempted to simplify the shopping experience by reinventing the sportsbook bonuses directory.

The "True Bonus" formula is very simple. First, let's understand that online sportsbook require a certain amount of action before promo dollars can be withdrawn as cold, hard cash. This volume is generally referred to as the rollover or play-through amount. If you take a cash bonus of 10% - $30 on a $300 deposit - a single rollover is $330. Multiply this amount by whatever the required rollover is for your given bonus. A two-time rollover on a 10% cash bonus makes for a true bonus of 5%. With freeplays, you have roughly a 50/50 shot of winning your bet(s) and adding funds to your balance. A $500 freeplay bonus would automatically be valued at $250 — so a 100% free play with a 5X rollover would have its true bonus value computed by diving the bonus percentage in half. This is not to say all bonuses are created equal: It is very possible that more total value can be afforded with a free play bonus. As a result, Sportsbook Review has sorted the best sportsbook bonuses directory in order of the true bonus value per play.

Other columns include the maximum bonus redeemable in a given bonus, restricted countries, and rollover required. Sportsbook Review researchers update the bonus listings daily to ensure that players have a real-time information grid that makes their decision on where to deposit for football season that much simpler. Players should note that SBR has listed all sportsbooks rated C- or higher in the best sportsbook bonus directory; sportsbooks are not ordered in accordance to SBR standing.

Bitcoin sportsbook review page information

Bitcoin Sportsbooks: Fad or here to stay?

08.27.2014
Bitcoins have soared in value and popularity since being put on the map by a research paper in 2008 under the name Satoshi Nakamoto. The cryptocurrency is traded in peer-to-peer fashion absent a central repository or overseer; the US Treasury has described bitcoin as a decentralized virtual currency. While users appreciate bitcoin for the low fees and relative anonymity behind online purchases, regulatory bodies are quick to point to the potential of money laundering and other evils associated with virtual currency. A crop of bitcoin ATMs have surfaced worldwide as bitcoin becomes increasingly mainstream: Bitcoin is recognized as a payment option among major online retailers such as Overstock.com and others; the negative press from black market sites like The Silk Road fading as the value of bitcoin climbs. As of this publication a single bitcoin (BTC) is worth $514.43.

Online sportsbooks & Bitcoin

There is plenty of technical mumbo-jumbo to get lost in when researching bitcoin, but one area of relevance to Sportsbook Review readers is the ease which bitcoin can be traded and used to deposit to betting sites. In an online sportsbook industry where processing costs are more exorbitant by the day, a low-cost option that allows clients to deposit without a trip to the local convenience store is welcomed with open arms. Still, there remain technical hurdles to properly implement bitcoin into online cashiers, as well as the fact that your average Joe may not even understand what a bitcoin is yet, and these areas still must be overcome for bitcoin to truly become commonplace in the online sportsbook industry. 5Dimes Sportsbook is the first major company to officially support bitcoin following the conclusion of a closed beta test between staff and players. 

Creation of Bitcoin Sportsbooks review guide

Sportsbook Review has established a bitcoin sportsbooks guide which lists all known betting sites to offer bitcoin. The list is being updated daily as new websites surface, and only sportsbooks which have proven to be legitimate will carry an SBR Rating. SBR welcomes feedback from players on the categories which are important to them when choosing a bitcoin sportsbook. The first version of the bitcoin sportsbooks guide includes categories such as date established, server location, minimum and maximum payouts, as well as screenshots of each platform. The bitcoin sportsbook guide also features a real-time updating widget which shows the current BTC price in USD. Sportsbook Review news host Natalie Rydstrom introduces the bitcoin guide in a video released this morning, which can be found in this report's inner page.

BetUS player has account closed; winnings yet to be paid

08.26.2014

A BetUS Sportsbook (SBR rating D+) player has filed a complaint. The player has stated he made two $1,000 deposits last week through bank card. His balance was increased to $7,975.44. He tells SBR that he requested his first payout from BetUS Sportsbook today, the morning of August 26, and was told that his account was being closed on the grounds that he is not a recreational sports bettor. The player has no problem with his account being closed but rightfully demands his winnings. Sportsbook Review has followed up with the betting site to inquire on when the player will be paid his winnings.

5Dimes sportsbook adds 32 Emmy prop bets

08.25.2014

Online sportsbook 5Dimes (SBR rating A+) has added another 30 wagering markets on the 2014 Emmy Awards. The wagering options consist of a complete selection of 2-way markets for each bet vs. the field. Sportsbook Review has updated the Emmys Prop Betting directory with these wagering markets from top betting sites.

NFL Betting Contest: $20,000 + 1.5 million points

08.24.2014

The exclusive NFL Beat The Prick betting contest is up to 850 members since opening three weeks ago. The tenth edition of the contest gives away $20,000 in prizes to the top 25, as well as a pot of 100,000 points per week to all participants who outperform pro handicapper "The Prick". The contest is based on making five weekly NFL or NCAAF picks from the available pointspread and total wagers through the first 15 weeks of the NFL season. In a week where "The Prick" goes 5-0-0, nobody wins. Join the 10th annual Free NFL Football contest and pad your bankroll for the upcoming football season.

Sportsbook News week in review, iGaming video

08.23.2014
In this week's online sportsbooks and casinos news show, SBR newswoman Natalie covers the latest topics to hit the Sportsbook Review newswire. These topics include one recent report on blacklisted sportsbook VIPSports.eu (SBR rating D-) and a complaint filed by a player over a $2,000 winnings confiscation. The player told SBR that his profits were largely derived from his winning an NHL Playoffs MVP bet; he claims that VIPSports.eu shut down his account and refunded only his deposit, labeling him a "professional player" and refusing to honor his winnings. Sportsbook Review twice followed up with the online sportsbook and the manager behind its parent company — BTG Global NV — but was told that the sportsbook would not be discussing details of the complaint. The case remains open.

The online sportsbook news show also touches on more positive news, including popular online sportsbook Heritage and their announcement launching new player programs including debuting -105 style sides and totals. The change comes four years after Heritage lowered their reduced juice pricing from -110 to -108. For more information check the Heritage sportsbook review by SBR.

Three new Online Sportsbooks added to Emmys Betting List

08.22.2014

Three new online sportsbooks have been added to the Emmy Awards Categories prop betting list. The entirety of the selection on offer from 5Dimes Sportsbook, Bookmaker, and Youwager are available on the page. The best line is rated where an identical market is offered; for example, the page lists 2-way, 3-way, and multi-way markets and where applicable a label indicating the best available line. For bettors backing the favorite of a given market, such as Matthew McConaughey to win for outstanding lead actor in a Drama Series for his work in HBO's critically acclaimed "True Detective", the best available line has McConaughey as a 1 to 3 favorite or -300. This means a $300 wager returns $100 in profit. The best side to bet the underdogs in the market are listed on-page in accordance with the market type.

5Dimes only online sportsbook with lines on Saturday's first NCAAF game

08.22.2014

At the time of this posting 5Dimes and sister sportsbook Sportbet are the only online betting sites to offer odds on Sam Houston State @ Eastern Washington. The line opened back in June at 3.5 and was bet up to 7.5 by the start of July. The total is currently set at 71.5. BetOnline joins 5Dimes as the only other book to offer betting odds on the seasons second game Abilene Christian @ Georgia State. For bettors backing Abilene Christian SBR Odds shows BetOnline giving +5.5 at a price of -110. For those looking to back the favorite, 5Dimes is offering Georgia State at -4.5 -120. Most of Las Vegas and sports bettors worldwide consider the real start of the season August 28th where power teams like Texas A&M and Minnesota, which opened at a 33 point favorite, start their seasons. Nearly all online bookmakers are offering a full card for Thursday with the exception of the Minnesota super spread currently at -26. 5Dimes and BetOnline are also alone currently in offering a betting line.

VIPSports.eu confiscation complaint

VIPSports.eu player claims $2,000 in winnings were confiscated

08.21.2014
A VIPSports.eu (SBR rating D-) player has blogged on the Sportsbook Review forum that more than $2,000 in winnings have been confiscated. He claimed that his deposit was refunded but his winnings were not paid. The bulk of his balance was generated by a winning bet on Justin Williams to win the Conn Smythe Trophy — the NHL's equivalent of the playoffs MVP — and that the wager paid far less than the price offered by online sportsbooks such as Betsson and others. He has claimed that VIPSports.eu labeled him a "professional bettor" and denied his winnings after closing his account. Sportsbook Review followed up with VIPSports.eu and its parent company BTG Global NV; no comment was given on the sportsbook dispute. SBR agreed to post a statement on behalf of the sportsbook if one were provided. The dispute remains open. Sportsbook Review will update this report. The player's full complaint can be accessed from the article view of this industry news piece.

Bitcoin Sportsbooks discussed at SportsbookReview's forum

08.20.2014

Players can join in the discussion about online sportsbooks that accept Bitcoin and their features. 

Sportsbooks Bovada and SportsInteraction first to publish Emmy odds

08.20.2014

Online sportsbooks Bovada (SBR rating A) and SportsInteraction (SBR rating B+) are the first to release Emmy odds. Sportsbook Review has a listing of all Emmys prop bets which is being updated hourly as odds move and markets are added. Based on last year's market, it is expected that at least five more online sportsbooks will release a serving of Emmy prop odds. These wagering markets typically provide good value and are added more as entertainment than profit generators from the perspective of online bookmakers. The 66th annual primetime Emmy awards take place Monday August 25 from downtown Los Angeles.

Heritage Sports adds -105 pricing report

Heritage Sportsbook lowers vig from -108 to -105

08.19.2014

Online sportsbook HeritageSports.com announced this morning that it has lowered its reduced juice offering from -108 to -105. In 2009 Heritage officially moved to reduced juice by lowering from standard vig at -110 to -108. Heritage tells SBR that the lower pricing has increased customer retention; additionally players have consistently voted Heritage in the top five online sportsbooks poll in part due to the discounted pricing model. Players should note that Heritage also has other linesets that can be chosen in lieu of the -105 style pricing if a bonus program were preferred. There are three account programs: -105 style pricing for sides and totals, -108 style pricing with cash back and contest perks, or a 50% free play big bonus model. Players can change their selected program semi-annually; two weeks prior to and after October 1st and April 1st. Users are advised to select the program that best suits them for football wagering as soon as possible. As a result of the offering, Heritage has moved to the #2 spot in the SBR reduced juice sportsbook list and has been ordered higher on the best sportsbook bonuses page with the addition of the larger deposit bonus.

BetSonic player files Bait & Switch sportsbook bonus complaint

08.18.2014
A BetSonic (unrated) player has claimed to have been victim of bait and switch tactics. The player tells Sportsbook Review that he received a targeted email promotion advertising a €50 cash back incentive. The mailer confirmed that the perk was open to all clients from a certain region - where the player resides - and that aside from location, the only other requirement was an account balance of less than €1. As for the redemption of the cash back wager, the client was instructed to place his first bet following his deposit on any English Premier League event for €50 or more. Should the wager lose, a cash back credit equivalent to the amount lost on the wager would be credited by the sportsbook. The player followed the sportsbook bonus terms exactly as outlined, but upon his requesting the bonus be applied to his account, he was told that BetSonic has decided to not apply the player the backend bonus. The following terms and conditions were cited when the player inquired what gave the sportsbook the right to rescind the offer:

BetSonic "The company reserves the right to deny any bonus to any client without explanation."

Sportsbook Review is following up on the player's complaint.

Free NFL Contest registration open

08.17.2014

The annual and exclusive Beat The Prick handicapping contest has had 678 players join in the less than two weeks since the contest has been open. The flagship football contest is in its 10th year and gives away a jaw-dropping $20,000 in prizes, plus 100,000 points per week to all users who outscore contest mascot "The Prick". The premise of the contest is to pick 5 NFL or NCAAF picks per week from the pointspreads and totals offered by SBR Contests. The lines update in real time; the caveat is that you cannot pick exactly the same or opposite as "The Prick"; those who do better in a given week while maintaining at least positive units receive their share of the weekly prize-pool, and credit toward the season ending cash prizes. The free football contest remains open for registration and is slated to begin the first week of the 2014-15 NFL season.

HRWager Sportsbook complaint

08.15.2014
Update: Sportsbook Review has spoken with both the player and HRWager management. A statement was provided by HRWager concerning the dispute; the player has confirmed that he was told his payout was erroneously voided by the third party processor in question, and is following up with the third party to correct the situation. The dispute is considered closed.

An HRWager Sportsbook (SBR rating C-) player has launched a complaint in the SBR posting forum. The player has claimed he has not received $700 allegedly sent by the sportsbook in a withdrawal requested this week. He has been advised by the payment processor in question that the funds could not be retrieved.

HRwager Sportsbook players with feedback are encouraged to write to mail@sportsbookreview.com.

Online Sportsbooks & Betting Sites News show

08.14.2014
Update: The Netbet Sportsbook complaint reported on in the iGaming News video has been resolved. Sportsbook Review reported that a Netbet player complained that his €800+ in winnings were unfairly confiscated after Netbet accused him of violating their terms and conditions due to his having previously created an account in 2012. The account was dormant, and SBR argued that an inactive account which went unused is irrelevant should not cause a funds confiscation to be enforced. While Netbet did not respond to the SBR complaint, the player has confirmed that the betting site reversed their decision and agreed to pay his earned winnings. Sportsbook Review considers the dispute against Netbet closed.

Other topics covered in the online sportsbooks news video include a dispute raised by a player against Matchbook (SBR rating B+). The player is attempting to withdraw a $9,200 balance following Matchbook's exit from the Canadian market as reported by SBR on 21 July 2014. The player's situation was complicated by his leaving Canada for the United States (where he is from originally) one month prior to the Matchbook exit. He intended to travel to another location to resume his play with Matchbook but was advised his closing balance would have to be paid out back to his Canadian bank account. The player has claimed that upon his exit of Canada he closed his bank account. In order to comply with Matchbook's request, he tells SBR that he returned to Canada on 4 August 2014 and opened a new bank account.  The player has reported being told he must produce six months worth of banking statements from the newly created account in order to be paid his closing balance. SBR has confirmed through the branch that a non-resident is required to open an account in person; there appears to be no dispute the player is presently in Canada. SBR is asking Matchbook if a notarized letter from the bank itself could allow the player to be paid his closing balance.

Online sportsbooks Bodog and Bovada tech issues

08.14.2014

Update 11:39AM ET: The websites are back online.

Online sportsbooks Bodog (SBR rating A) and Bovada (SBR rating A) have been down since approximately 1AM. Sportsbook Review has been told by a manager familiar with details of the outage that the downtime has been caused by technical failure of a main switch. The sportsbooks are expected to be back online today although no timeline has been offered.

NFL Prop Bets Directory at SBR

08.13.2014

Sportsbook Review has updated the NFL Football Prop Bets page with a directory of proposition bets offered by online sportsbooks. These markets include the Super Bowl winner, division and conference winner bets, the Regular Season wins market as well as obscure prop bets. In addition to the futures markets, individual game propositions will be loaded throughout each week of regular season play. The online sportsbooks listed in the directory are all in good standing; gamblers eager to post up for the upcoming NFL and NCAAF campaigns should consider standing of a potential betting site. SBR resources such as the sportsbook blacklist are updated with betting sites which should be avoided, as well as the companies that are known as outright scams.

Netbet player vs. Sportsbook: Unused 2012 account

08.12.2014

A Netbet Sportsbook player has submitted an account dispute. The player registered with the betting website earlier this month and had some initial success with his bets, winning €832 off a €20 deposit. He submitted his account ID and had his documents approved. He then tells Sportsbook Review that he requested his first payout from Netbet. The player states that Netbet then advised him that his withdrawal could not be processed as he has another account with the shop - registered in 2012 - and that he violated their multiple accounts policy. The player counters with the argument that he had never funded his first account making it inactive and irrelevant and forgot it even existed. He was advised that his deposit would be refunded and given no update on the status of his winnings. The player's confusion may stem from Netbet migrating his player details over from Bet770 Sportsbook, which rebranded under the Netbet Group in the summer of 2013. Sportsbook Review is investigating the complaint. If the complaint is as simple as stated by the player and he did not already use a free bonus offer on the old account, he would be owed his winnings. Having old dormant accounts at an online sportsbook is not a reason to confiscate winnings after the book allowed him to risk his funds. In this scenario he would not be eligible to receive his losses if the outcome was reversed; this equates to the sportsbook taking a shot at him where he can only lose money.

InstantActionSports payout complaint

InstantActionSports slow-pay complaint still outstanding

08.11.2014

The InstantActionSports (SBR rating C) payout complaint reported on July 22 remains outstanding. The betting site owes a player $5,000. The player claims to have received the run around when inquiring on when his funds would be paid. He is up over $8,000 lifetime with InstantActionSports. Sportsbook Review reported in April of last year that InstantActionSports credited a player with $5,000. The player previously operated an account with 24SportsWeb, a sportsbook which went off-line without paying all of their players, and used the InstantActionSports eWallet processing to accept deposits from some international players. 24SportsWeb went off-line on January 21st, 2013. Sportsbook Review reported in February that management initially dodged questions on 24SportsWeb, which had $35,000 in no-pay complaints submitted by users. InstantActionSports later agreed to pay all players who lost their balances with 24SportsWeb who deposited via Skrill. 24SportsWeb clients that had deposited directly without using eWallet never recovered their funds. Sportsbook Review video host Natalie expands on the slow-pay complaint in an online sportsbook news video released earlier today.

Sportsbook Bonuses page updated

08.10.2014

Two new online sportsbooks have been added to the best sportsbook bonuses directory. The bonus page contains a list of online sportsbooks rated C- or better by SBR and is ordered by what is referred to as the "True Bonus". The true bonus is an amount which measures the ratio of the strength of the bonus offering by the rollover or play-through requirement. If you're looking for a top sports betting site ahead of the upcoming Americna football season, the best sportsbooks directory is a good place to start.

Online sportsbook Triobet covered in SBR iGaming News report

08.08.2014

In today's sportsbook iGaming news video, host Natalie covers the recent sportsbook report on Triobet Sportsbook (SBR rating D) and their decision to confiscate a player's earned winnings. Triobet accused the player of violating their terms and conditions; Triobet cited two rules which did not apply to the situation and would not expand with additional details by blaming their privacy policy. SBR pointed out that the player electronically consented to having the case mediated, though the dispute remains outstanding. The full video report is accessible by continuing to the full page of this sportsbook news entry.

Youwager Sportsbook removes Skrill from cashier

08.07.2014

Youwager Sportsbook (SBR rating B+) no longer offers Skrill to their international customers. Management has told SBR that it is a business decision. International users who are located outside of Canada are able to use bank transfer to reload or take payouts from their accounts. Youwager players with feedback on the policy change are encouraged to write to mail@sportsbookreview.com.

Best Sportsbooks Bonuses directory explained

08.06.2014
Sportsbook bonuses can be complicated for new gamblers. There are offerings ranging from the usual cash bonus that works by being credited to the player's balance, to freeplays where only the bonus winnings are returned to the player's balance, as well as match bets that can be tied to specific events and are typically more nominally priced. Sportsbook Review has broken down sportsbooks bonuses and sorted them by the "True Bonus". The best sportsbooks bonuses page was updated today with a video guide from newswoman Natalie.

The True Bonus formula is very basic and easy to follow. Essentially, every online sportsbook bonus has a requirement of betting the deposit amount times bonus amount. This is referred to as the play-through or rollover requirement. For example, if you were to take a bonus of 10%, say $10 on a $100 deposit, one play-through amounts to $110. So with a 3X play-through, the total wagering amount required before a withdrawal of funds is $330. Now if you have been credited with a freeplay, and this is a simplification, you have a 50/50 shot of winning your bet(s) and at adding those winnings to your balance. A $100 freeplay bonus is automatically being valued at half that as $50.  If you received that freeplay following a deposit of your own $100 cash, and the play-through requirement is 3 times, you are required to bet the amount of your $100 deposit multiplied by your bonus amount three times, for a total of $600 in action required.

Players sometimes remark that they dislike freeplays or even match bets, however if you have a low rollover requirement of just 1X, versus a 10X for a typical cash bonus, the freeplay of the same amount is much more valuable. This is why Sportsbook Review has ordered the bonuses page by the amount given per play-through required; this places “bonus amounts” on a similar scale. This is the science behind the bonus per rollover or "True Bonus".

Online sportsbook Triobet comments on player dispute

08.06.2014
Online sportsbook Triobet (SBR rating D) has addressed the dispute reported by SBR yesterday. A player wrote SBR complaining that his account was closed and approximately €140 in winnings confiscated after he made an all-in wager of his first deposit (€70) and his 100% sign-up bonus. His first wager won, but Triobet opted to close his account on the grounds that he had violated their rules. Triobet claims to have refunded the player's deposit, and informed SBR that he was guilty of violating rules 1.8 and 2.1 from their terms and conditions. Triobet would not address the specifics of the dispute beyond that, despite the player electronically consenting to have his dispute mediated by SBR. The rules cited by Triobet from within their terms and condition are as follows:

Triobet rule 1.8: "We reserve the right to decline a new customer or close an account without having to give a reason for doing so."

Triobet rule 2.1.: "All deposits and withdrawals will be initiated from your account overview on the Website."

Rule 1.8, as argued by SBR, is not what's being called into question. Online sportsbooks do not have to provide a reason for closing a player's account, it is a business like any other and some customers are not welcome. However, this rule cannot be used to confiscate earned winnings from player's accounts.

Rule 2.1 does not appear to apply at all to the situation.

SBR has pointed these items out to Triobet and asked for the sportsbook to reconsider their decision to not honor the player's winnings on his one recorded bet; absent evidence of fraud, there is no basis to deny the player's winnings. Sportsbooks can profile players, limit them, boot them, place them on wagering delays, require them to phone-in wagers, but they cannot decide to confiscate earned winnings for no good reason. The old industry standard of "you book the bet, you pay the bet" applies.

College Football Prop Bets page updated

08.05.2014

Sportsbook Review has updated the College Football Prop Bets page with the regular season wins market. View a convenient side by side grid showing the best online sportsbooks market price for each college football team ahead of the 2014-15 campaign. As the season progresses, the page will list weekly prop odds and the best available sportsbook value by game. This page is one of many seasonal shopping comparison guides provided by SBR. The event comparison menu on the left-hand side of the SBR homepage lists these pages for each sport. SBR will update the news feed as other major changes are made to the college football props bet page.

Free $20,000 NFL Contest Registration Open: BTP X

08.05.2014
Sportsbook Review has announced the launch of this year's "Beat The Prick" (BTP) handicapping contest. This is the tenth year of the BTP contest, which features professional handicapper and forum mascot "The Prick" and is based on correctly predicting the outcomes of five NFL and College Football point spreads or totals each week for fifteen weeks. Contestants scores are weighed against the performance of "The Prick" and if he wins, no prizes change hands that week. The tenth edition of the contest boasts a whopping $20,000+ season ending prize-pool, 100,000 points per week, a brand new iPad, as well as entry to a major NFL Playoffs contests for all users who go 5-0-0 in any of the 15 contest weeks.  Sportsbook Review's contest video host Jackie Blue gives more information on BTP X in the below video, which also interviews contest legend "The Prick" himself.
 

First place in the contest pays $5,000 in cold hard cash. Second place pays $3,000, and third place pays $2,000. Places four through twenty five receive their share of the remaining $15,000 in contest cash. If football handicapping is not your game, not to worry, there is a $500 prize for coming in at position #500. SBR merchandise is given for contestants who finish from twenty-sixth through fiftieth place including a laptop bag, tshirt, coffee mug, and playing cards.

When does the BTP X contest open?
Tuesday, September 4, 2014, week of the NFL opener between the defending champion Seattle Seahawks and Green Bay Packers on Thursday Night Football. Users will be able to record their five weekly picks for week one after "The Prick" selects his picks; the software does not allow contestants to make identical or the exact opposite with their picks as the contest pro has chosen.

How does BTP X weekly prize distribution work?
A total of 100,000 points will be divided among all contestants who out-perform "The Prick" each week. For example, if the mark to beat is 4-1 +4.00, users who have generated +4.01 or more units that week will receive their share of the 100,000 points. The better the "The Prick" performs, the larger the average prize among those who have out-performed him. In a week where he tanks and goes 0-5, all users who at least netted 0.01 unit will receive a points payday.

What can we do with the weekly points?
The weekly points must be put into action one time in the SBR Points Sportsbook before they are converted to real betpoints. Betpoints can be used in the SBR Store to redeem real-world merchandise, apparel, electronics, gift cards, and other items. The offerings of the SBR Store are geo-targeted; users outside of the United States may redeem sponsored sportsbook cash.

How are the $20,000 in cash prizes paid?
Bank wire, Paypal, or Skrill.

For full contest registration details, visit the Sportsbook Review Forum.

TrioBet Sportsbook payout feedback wanted

08.05.2014

A TrioBet (unrated) player has submitted a sportsbook complaint. The player states that he deposited €70 and received a 100% bonus from the online sportsbook. The player then made an all-in wager using the deposit and bonus funds. He states that TrioBet then opted to close his account without providing information on his violation. His deposit has yet to be refunded. TrioBet Sportsbook has a registered address in Malta; their sportsbook license is given by the Lotteries & Gaming Authority (LGA) of Malta. Sportsbook Review is in the process of collecting information on TrioBet and asks readers who have feedback to share or are in need of assistance to write to mail@sportsbookreview.com. SBR will update as more information becomes available.

Teambet Sportsbook complaint over photo ID

08.04.2014

A Teambet Sportsbook (unrated) player has submitted an SBR complaint. The player tells SBR that he has provided a copy of his national ID card, utility bill, screenshot of his Neteller account activity, and a photo of himself holding his ID. Teambet, however, is allegedly holding the account in a suspended state due to the player not having a driver's license. The player states that he is not a driver and that his national ID card is the highest form of photo issued ID that he has. Sportsbook Review is investigating the online sportsbook complaint.

NFL Prop Bets in review for Hall of Fame game

08.02.2014
The NFL Hall of Fame game is the opening fixture on the American football calendar. While wagering limits are traditionally low for preseason football, value can be found in exotic NFL Prop Bet markets for the game itself and upcoming regular season. Sportsbook Review has created two pages with the intention of simplifying the shopping experience for sports bettors hunting for the best price and most obscure markets. These pages are the NFL Super Bowl betting futures directory which lists real-time updating futures grids, and the NFL Prop Bets directory which highlights special wagering markets on a weekly basis.  In a relatively short 17 week season where finding an edge becomes more difficult each week, proposition markets can keep your bankroll healthy while dealing with the turbulent swings of the National Football League. Sportsbook Review will update this article as more wagering markets are released for the inaugural NFL contest pitting the Buffalo Bills against the New York Giants at Fawcett Stadium in Canton, Ohio. As of this publication, the following prop betting markets are trading at online sportsbooks.

Team to score first: NY Giants or Buffalo Bills
One of the most popular betting markets, the team to record the first score is offered throughout the American football season and NFLX is no exception. Currently, the market is consistently priced by online sportsbooks, with the NY Giants at -110 ($110 wager wins $100), and the Buffalo Bills priced slightly shorter at -120 ($120 wager wins $100). These odds are sure to fluctuate before game time, so bookmarking the NFL Prop bets directory is a good idea. Even if the odds were to remain the same, however, sports bettors should compare the sportsbook sign-up bonus offered and weigh the incentive against the betting line. For example, if sportsbook XYZ has the Giants to score priced at -110 and they offer a $100 cash bonus with a 5X rollover, you are essentially betting 20% pure bonus with a $20 wager and are much closer to clearing your rollover than you would by selecting a sportsbook offering the same bonus but in the form of a freeplay. A freeplay is worth approximately half the value of a cash bonus; while freeplays can still be more valuable than cash bonuses, the true bonus per play is contingent on the rollover or play-through obligation. Sports bettors are advised to consider the quality of an online sportsbook's perks when considering betting markets.

Will there be a score in the 1st 7:30 minutes?
Another common betting market for NFL games is the time in which the first score is recorded. This wagering market itself should be analyzed in conjunction with the strength of a sportsbook's live in-play betting platform. Players who fancy scoring props are often keen to increase their position while a game unfolds. While this particular scoring market has yet to blossom, the currently available best line will be recorded in the Sportsbook Review NFL Prop Bets directory.

Exotic Prop Bets
Players who enjoy making NFL prop bets on game outcomes are more likely to appreciate long-running prop bets that may offer value. This morning SBR updated its prop bets page with markets tied to the performance of two Cleveland star athletes: Lebron James and Johnny Manziel. You can wager on Lebron James' field goal percentage outperforming Manziel's completion percentage and vice-versa. These fun props not only keep the casual gambler entertained but they provide value for the serious gambler, and if you're reading this article, you are on your way to building your bankroll.

If you're a sports bettor who likes to wager moneylines, totals, halves, and you're not fond of proposition markets, bookmark the SBR Odds NFL scoreboard. This page lists real-time updating NFL odds for each week of the season leading up to Super Bowl XLII, as well as a large number of other international and US facing sport odds.

WSEX Sportsbook victim files no-pay complaint; waiting after five years

08.01.2014
A WSEX Sportsbook (SBR rating F) player who lost $7,000 when the online sportsbook closed filed a complaint with SBR this morning. The player had a pending withdrawal for $1,900 since 2009. Player: "I called a million times, they kept telling me that they didn't have a processor to send the payment. Account then was inaccessible from time to time, periods lasting over a month. one of the last times I saw it I still had a pending withdrawal but the account balance was near zero. I phoned and they hung up on me and 2 weeks later the site was down. Crooks." This player is one of more than 250 users who filed sportsbook complaints with SBR against WSEX. The following is a timeline of the sportsbook's payout issues which led up to their eventual closure on April 19, 2013 and subsequent suicide of one of the company co-founders.

2009 - 2010: WSEX debt crosses $250,000 mark
The once well established business was lowered from A- to B+ in April of 2009 when the first signs of payout problems surfaced. Six months later, in October of 2009, WSEX was downgraded to C after the average payout time-frame increased from four to six weeks. At the time, seven players had complaints on file for $30,000.  Fast forwarding to March of 2010, WSEX players were owed $43,000. A good deal of controversy was created when management admitted that payout size determined priority in the payouts queue. As news continued to break on the slow service and financial problems, more players decided to request their funds and consequently the delinquent amount reported to SBR quadrupled to $184,104. Three players reported receiving $9,000 in June of 2010, although this came as a virtual drop in the bucket as the debt approached a quarter million dollars.  One month later, a $2,000 payment was confirmed as received by an SBR reader while five new complaints rolled in and the debt rose to $260,534. During this time the online sportsbooks' wagering department got froggy; a player reported that WSEX refused to honor a winning $20,000 "Who will sign Lebron?" NBA prop after his trade to the Miami Heat.  It seems to players that the sportsbook may have regained its footing when approximately half of their debt was paid with 36 players confirming receiving $124,617 in withdrawals during week four of the NFL season. Unfortunately as the football season winded down, WSEX closed the year owing close to $200,000.

2011 - 2012: WSEX debt rises
The first week of the new year in 2011 saw Matchbook's new ownership announce their official separation from World Sports Exchange. WSEX previously had an ownership stake in Matchbook since their 2005 launch. Despite WSEX's stake in the betting website, Matchbook paid their customers on time and were unaffected by WSEX's issues. Near the end of Q1 2011, WSEX players were owed $438,860. By Christmas 2011, a total of 110 players reported being owed $653,000. On January 24, 2012, WSEX outraged players by releasing a statement shifting blame of their financial predicament onto gaming laws in the US. The statement seemed to be the first sign of a white flag and WSEX continued to dishonestly advertise a payout time-frame of 7 business days on their website. By mid 2012, WSEX owed $825,744. A sportsbook scam alert was issued in October of 2010 when WSEX mailed players deposit bonus offers for the upcoming NBA season despite being blacklisted and unable to pay. This was also covered in a sportsbook news video with newswoman Natalie and then co-host "Justin7".

 

2013 - Closure: WSEX closes while owing over $1 million
By March of 2013, WSEX owed more than $1 million to players. The occasional small payout reports designed to keep valued customers activated completely stopped. On April 9, 2013, Sportsbook Review reported that WSEX was no longer updating its website with betting odds and their phone system was overloaded with an average wait time of 125 minutes. Within a week WSEX officially closed, and to add insult to injury, WSEX "sinisterly" apologized for their downfall. SBR receives inquiries from WSEX victims weekly. Players often wonder if the book's ownership, which was vocal against rogue operations during more than a 10 year period, will eventually make a statement and reveal what lead to players ultimately being stiffed.

Online sportsbook Canbet players search for answers

07.31.2014
Canbet Sportsbook players continue to search for answers eight months after the shop suspended all transactions. Sportsbook Review reported on December 31st that Canbet put a stop to deposits after payment problems snowballed out of control. The move was received as a dosage of cold water to players who held out hope that they would be paid; just a week earlier, Canbet management advised SBR that outstanding payouts were to be processed in the next week. As the total owed to players grew to over a quarter million dollars and signs of insolvency followed Canbet's directors, Sportsbook Review blacklisted the online sportsbook. SBR analysts spent hours discussing the state of Canbet with Co-Director Peter Lord, who was optimistic that a deal could be made and players would end up paid. A report went up in mid-February recapping that Canbet Sportsbook was for sale. A week after this publication hit the SBR news feed, the total owed by players who filed SBR complaints reached $800,000. Canbet was and remains unwilling to disclose the exact amount owed, but SBR has since confirmed more than $1.2 million owed by players who have filed sportsbook complaints alone. This number grew exponentially since the initial report of 10 slow-pay complaints during week 5 of the NFL Season. Canbet, being in business since 1999, is likely to owe at least a few times this sum.

Source of Canbet's financial issues
Canbet has claimed that third party technical companies were largely to blame for the financial problems. Players allegedly were allowed to receive thousands of bonuses which were undeserved, as well as to receive payouts which were not earned. Canbet specifically absolved their own in-house technical employees of fault, but would not elaborate further as to exactly how long these technical issues went on for. Many players have shifted the blame from Canbet onto the shoulders of the UK Gambling Commission. The Commission released an unpopular statement which attempted to explain its position on the mess; the statement has since been taken down. Players went as far as to create a petition against the Gambling Commission and Canbet.

Players from all backgrounds have taken to the Sportsbook Review forum to voice their outrage. SBR community member Lewbie shared the following in a post authored this afternoon:

"My son in law has told me about the money he is owed by these thieves and as I am retired I would be more than willing to help in anyway I can. His first child is due in September and £2500 is nothing to sniffed at so let me know if I can be of any use. I am based in Birmingham and know a little about the law but not enough to fight this unfortunately."

Sportsbook Review knows of at least two companies who expressed interest to acquire Canbet; however these discussions ultimately fell through. Canbet Sportsbook players who wish to log their claims or share feedback are encouraged to submit a sportsbook complaint form.

SBR reported on the downfall of Canbet Sportsbook after the sportsbook's official closure. This video has been embedded below:

SBR congratulates World Poker Cup winners

07.31.2014

Sportsbook Review congratulates Team USA, winners of the 2014 World Poker Cup. This year's competition gave away more than 1 million points during four months of intense competition. It is also the first ever victory for the Americans, who trailed Canada, World, and Europe in past installments of the contest. The winning team pockets 5,000 betpoints each which may be redeemed immediately from the SBR Store for real world merchandise, including electronics, apparel, iPads, pizza gift cards, and more. The SBR Poker platform is set to launch another high value poker tournament next week. SBR readers and lurkers should stay tuned as the annual Beat The Prick (BTP) handicapping contest will also be launched in the same time-frame. SBR community members enjoy contests all year long; creating an account is free. Visit the Sportsbook Review forum for more details.

NFL Bonuses: Online Sportsbook comparison

07.30.2014

Sportsbook Review has updated the Sportsbook Bonuses directory with the online sportsbook promotions released for the upcoming NFL and College Football seasons. Some sportsbooks have yet to release their special early bird promotions so bookmarking the page and checking it throughout the preseason will show real time updates as SBR researches offers daily. During the MLB season few bonuses are offered as the margins are low for bookmakers. Once football comes around, players are often bombed with offers from books they may not even recognize. It's important not to pursue an offer just because it is juicy. The online sportsbooks listed in the bonuses directory are currently rated as low as of C- which should be avoided for the risk averse. SBR advises players to consider ratings and feedback before depositing to any company, especially with new sportsbooks that are not backed by existing operations. SBR resources such as the scam sportsbook blacklist and avoid list are worth reading before investing hard earned funds. SBR invites players to share their feedback on the presentation of the bonuses directory; feedback can be submitted via email or in the SBR Posting Forum in the Sportsbooks & Industry section.

How to compare Online Sportsbooks bonuses: Bonus $ / ROLLOVER = Bonus per Playthrough = True Bonus
SBR has ordered the bonuses directory by bonus action per play. In other words, SBR has analyzed the size of a given bonus and compared it against the required rollover. This is considered the "True Bonus". For example, if you accept a $100 cash bonus with a 5X rollover, you are receiving $20 of the bonus during each play-through - this is considered your pure bonus.  The bigger the percentage of your bonus per wager, the faster you can take a payout. In the bonus world players often believe bigger is always better. This is why sportsbooks inflate the bonus numbers and hope you ignore the wagering requirements.  If 100% freeplay is offered with a 10X rollover, SBR would calculate your bonus value per play at 5%. With freeplays you have roughly a 50% chance of adding the total bonus amount to your bonus. (Your $500 free play will result in either $0 with a loss or approximately $500 with a win) SBR subtracts half of the total bonus before dividing by the given rollover. So, a 100% free play is worth 50% cash bonus with a rollover of 5x is $10 per play through and $10 TRUE Bonus.  Traditional freeplays are worth about half the same amount in cash. 

Researching each Online Sportsbook
While Sportsbook Review is listing sportsbooks with a grade of C- or better in the bonuses directory, historically, the higher rated sportsbooks have performed better across the board in the areas of payout speed, wagering options, customer service, and platform stability. Players may wish to review the most recent SBR community top sportsbook poll, which surveyed all SBR forum users to cast their vote for their favorite sportsbook. The SBR Sportsbooks Rating Guide represents a broader list of over 1000 sportsbooks graded by player feedback and SBR's opinion on past performance. Users who desire more information to make their own opinions should click on the book name for historical news, player feedback and updates.

Sportsbook Bonus Note:
Some bonuses may require promotional codes; please take note of the comments underneath each sportsbook bonus to find these details. In addition, some bonuses are unavailable to certain countries. 

Online sportsbook 5Dimes officially adds Bitcoin to cashier

07.30.2014

Online sportsbook 5Dimes (SBR rating A+) has officially added bitcoin to their cashier. Sportsbook Review reported on July 8 that 5Dimes began a private bitcoin beta test with interested users. Management confirmed that the test was successful. 5Dimes players who wish to deposit in bitcoin are instructed to contact support at Live Help or via email (epay@5dimes.eu) for instructions; currently the process is not automated and may take up to two hours. The minimum deposit in BTC is equivalent to $100. The maximum deposit is the equivalent of $25,000. There are no fees for BTC deposits.  As mentioned in the initial 5Dimes bitcoin report, the average of the Bid and Ask prices from www.bitstamp.net will be used for currency conversions with USD at the time of each deposit.  At this time, wagering is not available in bitcoin. Exclusive Bitcoin depositors are allowed to cash out free of charge via bitcoin, no limit, subject to availability. SBR users with feedback on 5Dimes or bitcoin are asked to write to mail@sportsbookreview.com

BetAtHome Sportsbook complaint submitted to SBR

07.29.2014

A BetAtHome Sportsbook player has filed an SBR complaint. The player registered on July 17, 2014. He deposited €40 via Skrill for a 50% bonus. This brought his account to a total of €60. The player proceeded more than three dozen sports wagers and increased his balance to €1,623. He has claimed that BetAtHome abruptly refunded his deposit and did not pay his winnings. Sportsbook Review is currently investigating this player's complaint. BetAtHome is a C- rated online sportsbook. BetAHome holds a sports gaming license with the Lotteries and Gaming Authority (LGA) of Malta. BetAtHome players with feedback to share are encouraged to write to mail@sportsbookreview.com.

Betway Sportsbook Profile: 2014

07.28.2014

Betway Sportsbook launched in 2006. SBR added Betway to the sportsbook ratings guide on August 3rd, 2006 at the initial rating of C. Their sportsbook software is proprietary; their casino is powered with Microgaming software. In 2012, Betway added mobile sports and casino products. One high point for global users is that Betway customer support is available 17 languages.  The sportsbook is licensed by the Lotteries and Gaming Authority of Malta. Additional casino gaming licenses are held in Denmark, Spain, and Italy. Betway management tells SBR that a sports license in Denmark is soon to follow. Recent sponsorships include being the title sponsor of the Froch vs Groves fight in Wembley Stadium, as well as the PCD premier darts league, which later rebranded to the Betway Premier League.

In the eight years since their addition to the sportsbook ratings guide, Betway’s rating has dipped as low as the blacklist in 2008 and at its highest hit the mark of C plus - the current rating. In August of 2012, SBR reported that Betway discontinued a controversial rule referred to as the “30% rule”. This rule called for player winnings to be voided if wagers exceeded 30% of a given bonus. Many sportsbook complaints were launched with SBR prior to the rule being cancelled. Betway later agreed to revisit all cold cases received by SBR. Management has since remained active in discussing sportsbook complaints with SBR. The line of communication has drastically improved since the days that the shop was on the SBR blacklist.

Online Sportsbook player advisory ahead of football season

07.27.2014

The American football season is drawing closer and that means it's almost time to post up again for many seasonal sports bettors. Sportsbook Review urges players to do their homework and not jump at the first big bonus offer made by an online sportsbook. Each year like clockwork, slow and no-pay sportsbooks amp up their marketing efforts and attempt to lure in new blood. Players should use the SBR network to investigate sportsbooks they have never heard of; resources include the SBR Sportsbook Ratings guide and Top Sportsbooks list. Sports bettors have enough to worry about in correctly predicting the outcome of pigskin games, players should not roll the dice and sweat receiving a payout or not after a hard year of handicapping and beating the bookmakers. If you are a player reading this who may have already pulled the trigger too early and require sportsbook assistance, do not hesitate to submit a sportsbook complaint. SBR has assisted players in recovering funds from dodgy online sportsbooks since 1999.

iGaming Sportsbook News: Netbet, IAS payout complaints

07.25.2014
In today's Sportsbook Review iGaming News video broadcast, host Natalie covers recent sportsbook complaints and items that published on the SBR Sportsbook news and business wire. The sportsbook news RSS is available publicly for webmasters to embed on their websites and is updated daily. Folks interested in the unique weekly videos produced by SBR can bookmark the Sportsbook Review channel on SBRvideo.com. The topics discusses in the below broadcast include recent sportsbook complaints involving Netbet Sportsbook in a dispute centered on service to Romania. The Netbet Sportsbook player fulfilled 97% of his turnover obligation before his access was suspended. The player's ID documents were fully verified. This sportsbook complaint remains outstanding.

Rivalo Sportsbook player provides fake phone number & has winnings seized

07.24.2014

A Rivalo (unrated) Sportsbook player has submitted an account dispute. The player has claimed that he registered for Rivalo on Tuesday July 15, 2014. He says that he registered to take advantage of the 100% bonus offer up to 200 PLN (approximately $65). The player stated that the bonus requirement had a max of 200 PLN per wager. He discovered that in live betting there was no such restriction. He proceeded to win 5,500 PLN entirely via live betting. The player states that Rivalo then suspended his account. He claims to have provided proof of ID which was confirmed, but he allegedly provided a false phone number when registering for Rivalo. The player did not want to receive marketing calls from the online sportsbook. As a result of providing the false phone number, the player states that Rivalo confiscated his account winnings. The status of the balance is unclear. Sportsbook Review is following up on this player's dispute.

Full Netbet Sportsbook article

Netbet Sportsbook bonus complaint

07.23.2014

Update: Netbet Sportsbook has stated that the player in question has been paid in full. SBR is attempting to confirm this with the player.

A Netbet Sportsbook (SBR rating C-) player has submitted a complaint. The player deposited 1,000 RON (approximately $304) in late June of 2014. He accepted a welcome bonus of 50% that was accompanied by a 12-times rollover requirement. This means that the player must place 12,000 RON in action before making a withdrawal. The bonus rollover carried a two month time-frame to be completed.

Netbet user completes 97% of bonus requirement before account suspension
The player states that he completed approximately 97% of the turnover obligation before his account access was restricted. At this time, he alleges that Netbet informed him that they have issues with their license in Romania and that it was necessary for him to request a payout within the next 30 days. However, he states that only 192 RON is withdrawable from his balance as the rollover could not be completed in time due to his access being suspended.

How does the industry standard apply?
The player states that he would be happy to accept at least his initial deposit back of 1,000 RON, but the industry standard dictates he should receive all winnings plus a prorated portion of the bonus. In this case, the player fulfilled 97% of his obligation and he should not be penalised for being unable to complete the rollover due to Netbet's business decision to no longer service Romanian customers. Sportsbook Review has followed up on the player's complaint.

 

 

Marathonbet sportsbook profile

Marathonbet Sportsbook Profile: 2014

07.23.2014

Marathonbet Sportsbook (SBR rating B) has been in business since 1997. Marathonbet was added to the SBR sportsbook ratings guide in November of 2012. The online sportsbook operates two gaming licenses; their .com website is registered in the Netherlands Antilles in Curacao, while their .co.uk license with the Alderney Gambling Control Commission (AGCC). Marathonbet operates three land based betting shops in the United Kingdom located at Earle Street Crewe, Broad Street Crewe, and South Ashford.

Marathonbet players have submitted mixed feedback. High points include the number of obscure wagering markets on offer such as chess, darts, handball, hurling, and sumo; but low points are registered on extended verification or Know Your Customer (KYC) waiting times. The KYC process must be completed before a payout can be made. Online sportsbooks are required to perform this process to comply with guidelines set by gaming regulators and in-house terms and conditions. If a sportsbook chose not to perform KYC, fraud would skyrocket and processing costs would eventually be passed on to legitimate users. The average time of account validation has been approximately two weeks according to the player complaints filed with SBR. Management has addressed sportsbook complaints with SBR. Most recently, a batch of sportsbook complaints were filed by users based in Greece that claimed their deposits were refunded and a percentage of winnings confiscated. These cases are ongoing.

Marathonbet presently offers 26 funding and payment options in their online cashier. These methods include Skrill (availability subject to region, withdrawal from Canada for gaming on 1/2/2014), Neteller, bank transfer, WebMoney, as well as a host of other international methods. Marathonbet does not accept players residing in the US. As for customer service, Marathonbet has a Live Chat service, phone, and email support.

Marathonbet is presently a sponsor of three football clubs and management tells SBR they are soon to announce the sponsorship of a club in the English Premier League. Marathonbet users with sportsbook feedback to share are encouraged to write to SBR via email at mail@sportsbookreview.com.

Sportsbook Review news video covering Marathonbet:
 

 

InstantActionSports payout complaint filed

07.22.2014

An InstantActionSports player has submitted a payout complaint. The player stated that he initiated a withdrawal of $5,000 on May 19, 2014. Sportsbook Review was informed that the player allegedly contacted the sportsbook numerous times via their live help application since requesting payment. His remaining balance beyond the $5,000 pending request is $12,447. Sportsbook Review will speak with InstantActionSports regarding the sportsbook complaint filed by this player. In the past, the sportsbook has discussed player complaints with SBR, including payout complaints. InstantActionSports players with payout feedback are encouraged to write to mail@sportsbookreview.com.

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