Originally Posted by
wielgo
Hello
I have created my account in in october last year, and I used it two month lost something like 7K there so my account is in negative. I have 4K still there, but bet365 closed my account for security reason to check my identity. First I should send ID+face, utility bill and alternative ID. I dont have driving license so I asked out my birthday ceritificate. After this they said it is not enough I should send bank statement because I can withdraw my money just there, however I deposited from skrill account. I sent them all my bank papers, including my bank contract which is containing all informations.
Yesterday they said that they will not discuss with me any further and I need to escalate this to external authorities to get my money back. Of course along this procedure they didnt send me any mails I had to contact them on chat everytime. Any suggestions what I can do now?