It has been 2 weeks now (I believe) since I submitted my complaint. Although my complaint is not much, it is something that could add up if nothing happens now about it. I have not heard one word from bookmaker OR SBR regarding this matter and I am very disappointed.
I deposited $150 via Bitcoin to Bookmaker, I have deposited multiple times to Bookmaker via Bitcoin. All payments and this one showed up as sent $150 worth on the blockchain, blockchain.info being that site. Blockchain.info uses the most used bitcoin exchange for valuing payments.
Fast forward a couple days later after a good run I had and I accumulated into a 4 figure balance. I submitted a withdraw for $1003-$1005 (I forget the exact dollar amount) and I only rec'd $993 worth of bitcoin. The blockchain at the time showed that the payment sent at the time was ONLY valued at $993-994. I was shorted $10.
When I contacted support, I asked them to simply just give me a $10 cash play so I could make a parlay or something with it, thinking oh no biggie I've deposited many thousand with this book and they'll understand this. Nope. They said they paid $1003 or whatever when I was obviously shorted.
I am very disappointed by SBR to obviously consider my complaint to be not worth their time over $10 I'm guessing, if I'm stiffed $1 or $1000 it shouldn't matter, I was stiffed what I was owed.
I really want this to be addressed as $10 of $1000 was 1%. Imagine if I had withdraw $50,000. Thats $500.
Please address this Bookmaker / SBR.