Greetings,
I was aware of some players, that had their accounts locked at matchbook, but still used them because of their low commission for bets and before 3 days same happened to me. In last 30 days i won more than 10.000 euros with them, made some small withdrawals and everything seemed to be fine, but suddenly, without any warning they just locked my account. I am unable to log in, withdraw my funds or do any activity with Matchbook. I contacted them by email, their answer was:
"Dear ********,
Thank you for contacting us.
We are unable to comment on this at present. Our Risk and Compliance Department will be in contact with you in due course.
We apologize for any inconvenience caused and thank you for your cooperation in this matter.
If you have any further questions, please feel free to contact us."
As i read some cases of other players, this "investigation" can be going for weeks or even months, they are just wasting time. So i asked for a help from SBR.
About my betting style at matchbook:
Mostly my bets was in-play on tennis and cricket. I opened account at matchbook last year, but started to use them more actively when they implanted betting through Geeks Toy (software for sport traders at Betfair, Betdaq and Matchbook) For that time my betting style didn't changed, i did not abused anyone, just made a bets on money that was offered in the market. I'm not coursider, i didn't had data feed advantage of whatever they call it, for live results used 3rd bookmarkers services available for everyone (williamhill, bet365, betfair mostly). At last week i increased my stakes and won more than average, this maybe scared matchbook so they decided to take actions against me and lock down my account. I must add, that i trade in-play with Betfair in same manner, i am premium charge payer there, but never ever had so unpleasant experience as i have now with Matchbook.
As previously stated, i had some withdrawals from them, mostly 1000-2000 euros, my account is fully verified. Matchbook is betting exchange, but acts like simple bookmaker..
Warning for everyone- if you are a winning sports trader and you want to increase stakes at matchbook, consider doing this elsewhere, while your account is still not locked and not under "investigation" as some kind of criminal.
Will update, when receive any news from matchbook. I hope they have self respect at least to pay my balance.