I had also a bad experience with them , and they stole me about 1000€ as conclusion
I have opened an account with them in September , i was then requested to verify my account with sending ID and picture of me holding the ID ...
My account was verified and i was able to fully use it . I placed many bets during more than two months without any issue . I also made many deposits and withdrawals during this time frame ( 3 payments by skrill for a 10500€ total , each one was received within a few hours )
Eveything was OK until last week when i have requested for another payment of 5500€
I was surprised to not receive it after 1 day , so i contacted them and i was told that my withdrawal was suspended and they need to contact me as a part of their audio verification procedure .
So they called me and started with usual questions as name , birthdate , adress , email adress , and then come pretty unusual questions : the guy asked me for the exact date of account opening ( how could i remember this exactly ??) , ask me for what sports and leagues i bet , last bet placed .
After 10 min call , the guy told me i will received an email sum up the stuation .
At this time i was not worried even i did not really understand the aim of this verification .
The next day , none email received , so i contacted them again and this time they told me :
" unfortunately you were unable to provide us any information concerning your account activity yesterday , which triggered an investigation into your activities on our website. Therefore we will be calling you a second time to speak to you . "
I did not understand what this means cause i answered all the questions ( the most exactly i could , given the kind of questions .)
Following this email , my account was frozen ( before this , my payout was blocked but i was still able to use my account .)
In parallel i contacted teh VIP manager in order to have some explanations .
His reply ; " The reason is that you were unable to verify any of the activity on your account . This leads us to suspect that there is abusive or frauduent activity going on with your account . Therefore we have locked your accountuntil the situation is cleared . You will receive a phone call from us shortly . "
So now it's about about fraudulent activities .. more and more unreal and ridiculous . Just incomprehensible.
Then i had to wait 3 days to have a new call , so yesterday they called me again and it was just unbelievable .
It was like an unreal interrogation .
The guy asked me agin which sports i bet , which leagues ; after i replied he asked me why i particularly bet on those leagues
and then more and more stange questions :"
the guy: which markets ? me: match odds .
Only match odds ? mainly but also O/U and asian handicaps .
May explain me why you bet asian handicaps ? Are you seroius ? you want to me i explain what is asian handicap ? Yes so i explained it ...
Which sites do you use for help in your betting ? Is it a joke ? so i told him about stats sites and others ..
The he asked me if i made arbitrage betting , i said him never .
He told me about specific game and ask me what was my bet , i gave him the exact stake i bet and market i bet and told me that it was arbitrage , whilst my stake on this game was only split between Draw and Away side ( like a DNB) so nothing to do with an arbitrage .
But i felt this matter of arbitrage could be a problem for him ( pretty stange for a bookmaker claiming they welcome arbers .
Thsi was the last question on an unreal interrogation .
2 hours laters here is what i received :
" Please be kindly informed that we have decided to permannetly suspend your account .Our decision is due to unresolved concerns that you are involved in illegal and fraudulent betting practices . More to the point the last phone call confirm these concerns from previous correspondence when you were not able to remember bets placed on our website . Following this decision , the entire balance on the account , less transactions fees ncurred , will be refunded to your payment method of choice in the next two hours . Please note that decision is final and no subject to further review ."
I am really shocked by this email . They lay charges against me which are just unreal .
" fraudulent betting practices " ?? what does this mean , this is absolutely nosense and ridiculous .
Moreover all my bets are recorded in an excel file so i am able to remember all the hundreds bet i made with gobetgo , and so i correctly answered the bet he asked me .
I don't know what's going wrong with them but this is something really serious cause they use big lies .
But the biggest problem is that they stole a part of my funds .
I finally received a 5390€ payment , which seems to be the payout of 5500€ i requested one week ago , less 2% fees ( this fee is robbery cause i was allowed one free payout this month ).
But in addition to this payout i had still about 1000€ reamining in my balance !
But nothing about these missing funds !!
So GOBETGO is a big scam , and people have to know what kind of pratices is doing by this bookmaker .
STAY FAR AWAY FROM THIS BOOKIE
And i find other people on another forum with same problem .
I add that i never had any bonus , all is clear with my account , and i was up for about 9000€ with gobetgo .
Any help are welcome .
Sorry for length and bad english .