[Apple52200]

sign up date : oct 24
blocked date : nov 20
deposited amount : $ 1,650
withdraw amount : $ 4,700
left balance : $ 5,300
sent document : address bills, bank account, neteller account, even *********** , passport , passport with my face , passport with my face grapping paper written 'gobetgo'.

I did not withdraw often because your withdrawal fee is 2% and give a chane to withdraw free once a month.

And I sent all of your requested documents so feel safe.

Few days ago I requested withdraw 1,000 usd but you want to verify my account via phone call and I surely accepted.
Your phone call was terrible because sounds has strange signal such as 'beep---cheek~~cheek~~beep' and it over 10 minutes!!

Your question was to many , start with my account infomation and I think seems to be about my bet.

I answered forward questions about my account infomation but could not answered your later questions beacause as i written your phone call traffic was terrible and English speaking was so bad.

I had not been listened such as staranged weird English announce.

What was your purpose of phone call?

I think it just bait to avoid withdraw and intercept member's money.

I requested phone call again but you reply automatically.

Pay my money or call me again with normal English man and ask just necessary question to verify account.

[Apple52200]

Help me..

[shari91]

Fill out this Complaint Form and one of our Dispute Analysts will try to assist you.

[bet3994]

That is too badly bookie. How could to that? 5000 usd is too big to forget.
gobetgo must reply with this post.

[Dangalex]

With all this documents sent they must pay you. try to post this information in all forums possible, they don't need a bad reputation

[apple1234]

What is the process with filling out a complaint? I just filed one (first one). Does it usually get you paid assuming your claims are legitimate?

[dance1959]

SBR will try to contact your book.If your claims are legitimate they will try to corner gobetgo to pay you, and pay you asap.

[apple1234]

Thanks for the reply. Any idea of a success rate %?

[kkkkk]

thats joke bulgarian bookmaker with high claims but nothing with reality

[NavsPicks]

This threads lack of proper English .. Lost brain cells reading it

[dealer wins]

Cant see this ending well for you OP.

[BETTIX]

I had also a bad experience with them , and they stole me about 1000€ as conclusion

I have opened an account with them in September , i was then requested to verify my account with sending ID and picture of me holding the ID ...
My account was verified and i was able to fully use it . I placed many bets during more than two months without any issue . I also made many deposits and withdrawals during this time frame ( 3 payments by skrill for a 10500€ total , each one was received within a few hours )
Eveything was OK until last week when i have requested for another payment of 5500€
I was surprised to not receive it after 1 day , so i contacted them and i was told that my withdrawal was suspended and they need to contact me as a part of their audio verification procedure .
So they called me and started with usual questions as name , birthdate , adress , email adress , and then come pretty unusual questions : the guy asked me for the exact date of account opening ( how could i remember this exactly ??) , ask me for what sports and leagues i bet , last bet placed .
After 10 min call , the guy told me i will received an email sum up the stuation .
At this time i was not worried even i did not really understand the aim of this verification .

The next day , none email received , so i contacted them again and this time they told me :
" unfortunately you were unable to provide us any information concerning your account activity yesterday , which triggered an investigation into your activities on our website. Therefore we will be calling you a second time to speak to you . "
I did not understand what this means cause i answered all the questions ( the most exactly i could , given the kind of questions .)
Following this email , my account was frozen ( before this , my payout was blocked but i was still able to use my account .)
In parallel i contacted teh VIP manager in order to have some explanations .
His reply ; " The reason is that you were unable to verify any of the activity on your account . This leads us to suspect that there is abusive or frauduent activity going on with your account . Therefore we have locked your accountuntil the situation is cleared . You will receive a phone call from us shortly . "
So now it's about about fraudulent activities .. more and more unreal and ridiculous . Just incomprehensible.

Then i had to wait 3 days to have a new call , so yesterday they called me again and it was just unbelievable .
It was like an unreal interrogation .
The guy asked me agin which sports i bet , which leagues ; after i replied he asked me why i particularly bet on those leagues and then more and more stange questions :" the guy: which markets ? me: match odds . Only match odds ? mainly but also O/U and asian handicaps .
May explain me why you bet asian handicaps ? Are you seroius ? you want to me i explain what is asian handicap ? Yes so i explained it ...
Which sites do you use for help in your betting ? Is it a joke ? so i told him about stats sites and others ..
The he asked me if i made arbitrage betting , i said him never .
He told me about specific game and ask me what was my bet , i gave him the exact stake i bet and market i bet and told me that it was arbitrage , whilst my stake on this game was only split between Draw and Away side ( like a DNB) so nothing to do with an arbitrage .
But i felt this matter of arbitrage could be a problem for him ( pretty stange for a bookmaker claiming they welcome arbers .
Thsi was the last question on an unreal interrogation .

2 hours laters here is what i received :
" Please be kindly informed that we have decided to permannetly suspend your account .Our decision is due to unresolved concerns that you are involved in illegal and fraudulent betting practices . More to the point the last phone call confirm these concerns from previous correspondence when you were not able to remember bets placed on our website . Following this decision , the entire balance on the account , less transactions fees ncurred , will be refunded to your payment method of choice in the next two hours . Please note that decision is final and no subject to further review ."

I am really shocked by this email . They lay charges against me which are just unreal .
" fraudulent betting practices " ?? what does this mean , this is absolutely nosense and ridiculous .
Moreover all my bets are recorded in an excel file so i am able to remember all the hundreds bet i made with gobetgo , and so i correctly answered the bet he asked me .
I don't know what's going wrong with them but this is something really serious cause they use big lies .

But the biggest problem is that they stole a part of my funds .
I finally received a 5390€ payment , which seems to be the payout of 5500€ i requested one week ago , less 2% fees ( this fee is robbery cause i was allowed one free payout this month ).
But in addition to this payout i had still about 1000€ reamining in my balance !
But nothing about these missing funds !!

So GOBETGO is a big scam , and people have to know what kind of pratices is doing by this bookmaker .
STAY FAR AWAY FROM THIS BOOKIE
And i find other people on another forum with same problem .

I add that i never had any bonus , all is clear with my account , and i was up for about 9000€ with gobetgo .

Any help are welcome .

Sorry for length and bad english .

[Optional]

I had also a bad experience with them , and they stole me about 1000€ as conclusion

I have opened an account with them in September , i was then requested to verify my account with sending ID and picture of me holding the ID ...
My account was verified and i was able to fully use it . I placed many bets during more than two months without any issue . I also made many deposits and withdrawals during this time frame ( 3 payments by skrill for a 10500€ total , each one was received within a few hours )
Eveything was OK until last week when i have requested for another payment of 5500€
I was surprised to not receive it after 1 day , so i contacted them and i was told that my withdrawal was suspended and they need to contact me as a part of their audio verification procedure .
So they called me and started with usual questions as name , birthdate , adress , email adress , and then come pretty unusual questions : the guy asked me for the exact date of account opening ( how could i remember this exactly ??) , ask me for what sports and leagues i bet , last bet placed .
After 10 min call , the guy told me i will received an email sum up the stuation .
At this time i was not worried even i did not really understand the aim of this verification .

The next day , none email received , so i contacted them again and this time they told me :
" unfortunately you were unable to provide us any information concerning your account activity yesterday , which triggered an investigation into your activities on our website. Therefore we will be calling you a second time to speak to you . "
I did not understand what this means cause i answered all the questions ( the most exactly i could , given the kind of questions .)
Following this email , my account was frozen ( before this , my payout was blocked but i was still able to use my account .)
In parallel i contacted teh VIP manager in order to have some explanations .
His reply ; " The reason is that you were unable to verify any of the activity on your account . This leads us to suspect that there is abusive or frauduent activity going on with your account . Therefore we have locked your accountuntil the situation is cleared . You will receive a phone call from us shortly . "
So now it's about about fraudulent activities .. more and more unreal and ridiculous . Just incomprehensible.

Then i had to wait 3 days to have a new call , so yesterday they called me again and it was just unbelievable .
It was like an unreal interrogation .
The guy asked me agin which sports i bet , which leagues ; after i replied he asked me why i particularly bet on those leagues and then more and more stange questions :" the guy: which markets ? me: match odds . Only match odds ? mainly but also O/U and asian handicaps .
May explain me why you bet asian handicaps ? Are you seroius ? you want to me i explain what is asian handicap ? Yes so i explained it ...
Which sites do you use for help in your betting ? Is it a joke ? so i told him about stats sites and others ..
The he asked me if i made arbitrage betting , i said him never .
He told me about specific game and ask me what was my bet , i gave him the exact stake i bet and market i bet and told me that it was arbitrage , whilst my stake on this game was only split between Draw and Away side ( like a DNB) so nothing to do with an arbitrage .
But i felt this matter of arbitrage could be a problem for him ( pretty stange for a bookmaker claiming they welcome arbers .
Thsi was the last question on an unreal interrogation .

2 hours laters here is what i received :
" Please be kindly informed that we have decided to permannetly suspend your account .Our decision is due to unresolved concerns that you are involved in illegal and fraudulent betting practices . More to the point the last phone call confirm these concerns from previous correspondence when you were not able to remember bets placed on our website . Following this decision , the entire balance on the account , less transactions fees ncurred , will be refunded to your payment method of choice in the next two hours . Please note that decision is final and no subject to further review ."

I am really shocked by this email . They lay charges against me which are just unreal .
" fraudulent betting practices " ?? what does this mean , this is absolutely nosense and ridiculous .
Moreover all my bets are recorded in an excel file so i am able to remember all the hundreds bet i made with gobetgo , and so i correctly answered the bet he asked me .
I don't know what's going wrong with them but this is something really serious cause they use big lies .

But the biggest problem is that they stole a part of my funds .
I finally received a 5390€ payment , which seems to be the payout of 5500€ i requested one week ago , less 2% fees ( this fee is robbery cause i was allowed one free payout this month ).
But in addition to this payout i had still about 1000€ reamining in my balance !
But nothing about these missing funds !!

So GOBETGO is a big scam , and people have to know what kind of pratices is doing by this bookmaker .
STAY FAR AWAY FROM THIS BOOKIE
And i find other people on another forum with same problem .

I add that i never had any bonus , all is clear with my account , and i was up for about 9000€ with gobetgo .

Any help are welcome .

Sorry for length and bad english .

Hi Bettix, please fill in a complaint form and SBR should be able to help with that one: http://www.sportsbookreview.com/sportsbook-complaint/

[kkkkk]

avoid them, they dont have money, they started with not much money and their high odds attracted many sharp gamblers whole collect a lot of money from them. dont deposit and dont bet here, unless you are mega losing gambler

[BETTIX]

I just filled a complaint . Hope SBR could be able to help me .
Thanks

The last reply from Gobetgo to justify the missing funds .

"We are subtracting all payments processing fees incurred by your deposits and withdrwals from your remaining balance . The fees we have incurred are 1595.8€ . Since your current balance with us is less than that that . We have set your balance to negative ."

Just ridiculous , one more time

[shari91]

Help me..

I can see on our mail server that one of our Dispute Analysts tried to contact you about your complaint but didn't receive a reply from you. Please respond back to him so he can assist you with this complaint.

[Roaldos]

Also filed a complaint, good to see Natalie even made a vid on youtube about it, much appreciated. Send additional conversation by mail, hope that might help.

Kind regards,

Roald

P.S. Obviously, don't play at Gobetgo if your money is sacred to you.

[kkkkk]

they are out of money, SBR should alarm all users

[Roaldos]

Any news/updates regarding other complaints (including mine), cases similar to the one Natalie made the video about? I know at least 10 thousands of euros are confiscated at the moment, and I am afraid it will be much more (if that is not already the case)

At least shout out that Gobetgo is being connected to Odinbet (where they did the same thing on a big scale, just like now; stealing money with made up reasons of foul play)

[BETTIX]

Shari, Optional , any news about the complaints we send ?

Thanks

[Roaldos]

They took 125k from a player who placed his bets through the ''VIP'' manager from Gobetgo (big bets, which went through manual review and then got accepted, or not) They claimed something like syndicate, unbelievable stuff once again. Please SBR, make a statement. I don't even see a F-rating or warning anywhere on the website. For me you are losing credibility.

[cankid]

Sorry to hear about this, hope the story has a happy ending

[kkkkk]

no chance for happy ending here unfortunately, they dont have money and they owe money to many people

[BETTIX]

Will it be possible to have some news ?
I have send complaint but none reply .

Thanks

[Sawyer]

I have funds inside, they didnt pay me either.

[Optional]

Will it be possible to have some news ?
I have send complaint but none reply .

Thanks

You should see one soon but please also check your spam folder.

I have funds inside, they didnt pay me either.

The more people that fill in complaints the more ammunition we have to work with.

http://www.sportsbookreview.com/sportsbook-complaint/