After being told by their cs rep that the payout would be free. (Was going to use p2p but was told that would cost $40 so asked what my options for a free payout were and she told me via DC. I than sent documentation in in order to be elegible for that payout method. The next day I talk to the same woman via live chat that told me she could service my payout for free and she proceeds with requesting the payout for me. I get paid but only $300 even though I requested my full balance ($340)
I then go to live chat and get rude/unhelpful customer service from one of their reps which I will keep unnamed for now and his excuse for me being charged a $40 fee is "You didn't deposit you got a player to player transfer so thats why you get charged $40 for your payout. He still would not work with me after I explained that I was promised it would be free. What the hell does it matter if I depositted or if I got a transfer? I played with your book with an approved transfer/cleared rollover and now want to be treated like any other customer.
By the way it says nothing in their rules about people who only recieve transfers have to pay special fees for their payouts. The way I see it, i'm owed $40.