BetOT enters the SBR Rating Guide

[johns75]

We have made improvements to our free play rules, after many people complained about having to do the rollover when they lose a free play. so now, if you lose your free play, your rollover is only on the deposit and the fees.

The rule is not retroactive and wont affect deposits before January 05, 2009.

I am concerned with this.

I signed up on the 31st December with the K100 (8xD+B rollover) 100% freeplay, both my deposit (£500) and freeplay bets lost.

I got on live chat on the 11th Jan and asked if there was a reload of K100 available, I was told K100 finished but they had a similar one (NEW100) available but this had a 12xD+B rollover. I said ok and made my deposit of £500 and got £500 freeplay.

I placed my freeplay immediately and won £2400 with it and have wagered about £6000 of my £12000 rollover.

Nowhere on the site on the 11th before I deposited did it mention anything about rolling over freeplay winnings 12x, it doesn't even mention it today. Surely you can't just apply new rules and make no mention of them to customers.

I am not happy about being forced on to a £28800 rollover just because my freeplay won when there was no mention at all of freeplay winnings being rolled over before I deposited or even now on the site.

Hopefully SBR can help me.

[Mudcat]

We have made improvements to our free play rules, after many people complained about having to do the rollover when they lose a free play. so now, if you lose your free play, your rollover is only on the deposit and the fees.

The rule is not retroactive and wont affect deposits before January 05, 2009.

Whether or not it is an improvement is debatable. I see pros and cons. The main thing IMO is to have it stated clearly and to apply it fairly and honestly.

As long as I know the rules, I can proceed accordingly.

It is a significant change and I didn't see any announcement on Jan. 5th. It would have been a very good thing to post that change loud and clear in this thread. As far as anyone reading this thread would know, the old rule was still in effect.

I also can't find this rule on the website. (If it is right there and I am just missing it, sorry.) It is an unusual rule and no one could be expected to assume it. It should really be stated prominently IMO. A lot of people will probably assume you have normal freeplay rules and you could be setting yourself up for some bad PR and complaints.

[mbynwa]

Mudcat - I can't see it on there site either, and i received the orginal email with the code that Johns75 is talking about.

[Peep]

I liked the old way since since their free plays could be used for parlays, and if you hit one with the free play this way the rollover becomes onerous.

BTW, they did pay me 4K moneybookers today, so looks like that form of payout is back in fuctioning order.

I like moneybookers.

[Mudcat]

Mudcat - I can't see it on there site either, and i received the orginal email with the code that Johns75 is talking about.

Okay. Glad it's not just me.

BetOT could really be setting themselves up for a boatload of bad PR here. I could see there being many "sh1t-hitting-the-fan" moments as people discover that an unwritten rule means they have thousands and thousands of dollars in additional rollover requirements.

Ya gotta be clear about your rules. Pretty fundamental.

[Mudcat]

I liked the old way since since their free plays could be used for parlays, and if you hit one with the free play this way the rollover becomes onerous.

Yeah I prefer the old way too. But I guess they find the new rule is better for the book. Give and take. The bonus I got was so generous that I find it hard to complain.

With the new rule, I definitely wouldn't use a freeplay for a parlay or big dog.



Thanks for the Moneybookers update BTW.

[Peep]

Sports-1 (sister book) does mention the new bonus rule with their moneybookers offer.

New Moneybookers Members
SPORTS PLAYERS
125% BONUS

Rules & Guidelines

• $500 maximum bonus is offered in Freeplay.
• 10X Rollover is on Deposit and Bonus Winnings together.
• 1 Promo per client and per household.
• Offer is valid for new accounts or past sign-ups with
  no real money deposit history.

Code: MB125

[potless]

How odd I have been told by both Gus and Frank that moneybookers still isn't working due to 'technical issues'.
Open & honest everything you want in a sportsbook

and another offer on site:
Deposits of 100 (Dollars/Euros/GBP) or More
50% deposit bonus for all members. You may deposit with Neteller, Moneybookers, and Person to Person transfers. Minimum deposit is 100, maximum bonus is 500. Bonus requires a 9 times rollover of deposit plus bonus winnings. 50% Bonus on your initial deposit 50% Bonus on your reloads

[johns75]

I am concerned with this.

I signed up on the 31st December with the K100 (8xD+B rollover) 100% freeplay, both my deposit (£500) and freeplay bets lost.

I got on live chat on the 11th Jan and asked if there was a reload of K100 available, I was told K100 finished but they had a similar one (NEW100) available but this had a 12xD+B rollover. I said ok and made my deposit of £500 and got £500 freeplay.

I placed my freeplay immediately and won £2400 with it and have wagered about £6000 of my £12000 rollover.

Nowhere on the site on the 11th before I deposited did it mention anything about rolling over freeplay winnings 12x, it doesn't even mention it today. Surely you can't just apply new rules and make no mention of them to customers.

I am not happy about being forced on to a £28800 rollover just because my freeplay won when there was no mention at all of freeplay winnings being rolled over before I deposited or even now on the site.

Hopefully SBR can help me.

Having chatted with the Manger at BetOT just now they have agreed to put me on the old terms of 12x deposit plus bonus rather than 12x winnings also given the website was not fully clear what the new terms were. They have now updated the website to show clearly what the new terms are.

They didn't have to do it so I am happy with the outcome.

[mbynwa]

Glad it all got sorted for you, as you say they could have made you do the full WR, all i say to that is not to underestimate the power of posting on this site.

[Mudcat]

I e-mailed them today to ask for my rollover status. They responded with figures based on these newer rules. This despite the fact my last deposit was before the Jan. 5th date.

I'll phone them tomorrow. I'm pretty confident we will work it out. They seem very reasonable.

They just need someone like me on staff to tell them where the landmines are.

[Mudcat]

In case anyone is interested in gauging the implications of the new rules, I would need $25,200 more rollover according to the updated rules than the original rules. With the reduced limits that were implemented in mid-roll, that equals about 51 max bets.

I imagine they'll be getting no shortage of complaints as player after player learns of the rules switcheroo.

[potless]

Still no payout due to 'technical issues' to MB
Lets hope they resolve these shortly

[skilos]

I receive my payout today by moneybookers, BETOT since the begining pay very fast sometimes in the same day, this time they took 4-5 days and every starts saying bad things about them, i like them and i gona continue betting there, they have the suport of Betphoenix so i think how are money are safe with them

[Mudcat]

I e-mailed them today to ask for my rollover status. They responded with figures based on these newer rules. This despite the fact my last deposit was before the Jan. 5th date.

I'll phone them tomorrow. I'm pretty confident we will work it out. They seem very reasonable.

Called them today and got this cleared up in about 2 seconds. Rollover complete. Payout in progress.

[katstale]

All good news. I really can't remember in recent history a book which is bending over backwards to try and satisfy everyone. Of course, we know that ultimately it can't be done. but i appreciate and acknowledge the effort.

Seems there is some sniping going on in this thread, for whatever reason. Not sure the agenda with that. Mudcat and other players are getting a good shake.

Everyone knows I don't shill for anyone. let's applaud the efforts of this bunch--as we should.

[potless]

All good news. I really can't remember in recent history a book which is bending over backwards to try and satisfy everyone. Of course, we know that ultimately it can't be done. but i appreciate and acknowledge the effort.

Seems there is some sniping going on in this thread, for whatever reason. Not sure the agenda with that. Mudcat and other players are getting a good shake.

Everyone knows I don't shill for anyone. let's applaud the efforts of this bunch--as we should.

That's great - I still haven't been paid my money and am still told that the only reason is 'technical problems'
I've been urged to be patient though and that I might even get a bonus in the future - which would be nice.
So if you could deposit (by moneybookers please) katstale that would be great then they might have the money to pay me - heh I might even split my bonus with ya

[katstale]

That's great - I still haven't been paid my money and am still told that the only reason is 'technical problems'
I've been urged to be patient though and that I might even get a bonus in the future - which would be nice.
So if you could deposit (by moneybookers please) katstale that would be great then they might have the money to pay me - heh I might even split my bonus with ya

Not trying to belittle your or anyone elses payment issues. I am just saying I (and many others on here) receive numerous payouts each week from a variety of books. I personally know 4 people who got paid by this bunch last week. What they are currently experiencing is well within the realm of glitches that many of us have come to expect these days. didn't say it wasn't uncomfortable, just saying these guys have, on the whole, been very reasonable in how they handle players concerns.

[potless]

Not trying to belittle your or anyone elses payment issues. I am just saying I (and many others on here) receive numerous payouts each week from a variety of books. I personally know 4 people who got paid by this bunch last week. What they are currently experiencing is well within the realm of glitches that many of us have come to expect these days. didn't say it wasn't uncomfortable, just saying these guys have, on the whole, been very reasonable in how they handle players concerns.

Your inference is that its nothing but sniping with an agenda.
I'm glad you know people who have been paid this week. I also know people who have been paid this week - which makes it especially galling to be told that Nobody has been paid due to technical problems all week.
If challenged this gets changed to 'some people' have been paid for a brief period but then the 'technical problems' returned.

What is it they are currently experiencing ? - it's clearly not a technical problem or no-one would have been paid. So funding / management ? - I don't know because I have been given BS all week.

As I said above - please do all pile in big time (esp MB please).

[Mudcat]

Maybe this question has come up and I missed it but, do we know what they're planning for baseball (i.e - dime lines or what?)

[katstale]

Good question, but to be honest.... I am drooling over nappy headed hos on reduced juice. 2 or 3 months of that? por favor? oh yea!!!!

[potless]

Looks as though they have sorted their moneybookers accounts
out - payment received today.

[Mudcat]

Called them today and got this cleared up in about 2 seconds. Rollover complete. Payout in progress.

I received this BTW. Moneybookers payout, mid 4 figures.

Took about 3 business days. I would certainly have preferred to get it 3 seconds after I asked for it but basically, no complaints here.

[Leesurewin]

I received this BTW. Moneybookers payout, mid 4 figures.

Took about 3 business days. I would certainly have preferred to get it 3 seconds after I asked for it but basically, no complaints here.

Great for you Mudcat,
My Neteller withdrawal is still in pendig case and it is 3weeks from now. I am only doing a 2K+. It seem like they are bias over withdrawal issue. Frank have seem to be missing for the past 1+week, Gus always tell me the same story, all their payment system is faulty. Have anyone of you got your withdrawal from Betot last two weeks? Appreciate your help.
Thanks

[katstale]

I have to admit this stuff is curious. As of today CS at Phoenix group was still telling people MB was not an option due to technical problems. Now, they were offering back up payment solutions, but that is very inconvenient for ewallet users.

Wish the Phoenix guys would come in and give a full explanation to this processor problem.

[bigboydan]

Katstale, I remember reading that they were revamping their payment structure. So that might be part of the problem.

[katstale]

Katstale, I remember reading that they were revamping their payment structure. So that might be part of the problem.

Well, maybe so. Like i said, they aren't holding the money hostage, but they need to address the MB and NT issue like they have done with many issues. I am still a believer in what they are doing and have recommended them to quite a few players. Just get all of this out in the open. players understand the occasional glitch. We just want as much full disclosure as possible.

[alex001]

Hi Everyone this is Alex from BetOT

Just to Clear the issues on the pay outs and inform everyone. We have encounter technical issues with neteller and moneybookers at the time when we have funded the accounts, we have been managing this issues with the processors, BetOT is a sister account for the parent account Bet Phoenix, we have no financial problems Bet Phoenix is a solid financial book, our customers don’t have to have concerns if they will be paid, just like any other book we may have once in a while a delay on pay outs but every one has gotten paid no player can say we stolen there money. We will always do are best to keep our word on a max pay out period of 24hrs.

Thanks for everyone’s understanding and patience, and a special thanks to all the members that trust BetOT and continue to play with us because they trust us and believe in us.

[katstale]

Thanks for coming in here again Alex. I believe you the money is safe. Any time frame on clearing this up with MB and NT?

Is anyone currently being paid at any of the sister sites via these ewallets?

[Peep]

Good to hear from you Alex.

You mention Betpheonix.

Are they guaranteeing BetOT? A "yes" or "no" works for me.

[Betaddict]

Peep, it seems that yes it's the answer, because recently I received a Betot payment from phoenix moneybookers account

[bigboydan]

I've never been able to get that "yes/no" answer info in writing gentlemen.

[alex001]

Hi the issues are being clear and we are processing deposits and withdrawals daily at the current moment, there should not be an issue. We also offer moneygram pay outs which this processor is working with no problem if any customer would like to use this option they can do so. Like we have said before we are a turnkey book or sister account for BetPhoenix, they have had our back since day one I would not see why they would not right now or in the future.

[Peep]

Yes, understand that BetPheonix has been paying some of their bills.

I trust Richard at Betpheonix. I don't trust BetOT, too many different stories everytime I call.

They hung up on me today. I don't think they understand the concept of it is MY MONEY I am asking about.....

[Peep]

What is with the change of rule from you can request payouts weekly to you can request a payout "every seven BUSINESS DAYS" Alex?