Sportsbook.com Payment Delays

[gscott]

I didnt get any emails from Sportsbook.com.....someone want to post their email transcript??? Just outta curiousity...Those of you that got it, are you regular sportsbook.com members or mvp status???

[SBR Lou]

It seems each branch handles payout issues differently, I know of a few players that have no issues with skins like Linesmaker, maybe because of the own customer service center, yet places like Superbook have all these troubles.

I think this comes directly down to management of each skin. I wouldn't attribute all these difficulties squarely to the processing vendors.

[phantomjack]

linesmaker.com BOUNCED CHECK

They said they are "looking into the matter and that my withdrawal is a top priority" but I've been hearing the same BS from them from when I started complaining 3 weeks after March 31st. I just don't understand why if they are all Jazette books, why my problems are specific to superbook. I don't have trouble cashing out from sportsbook.com. I also made another recent cashout from superbook (that I won in online poker) after they gave me a free 45 dollars for the insane waiting period and they has yet to be cleared as well from July 1st.

I didn't check to see who issued the check but my bank is sending me the bounced check so I'll let you know when it comes in the mail.

I am not a happy camper. My check from Linesmaker.com bounced. I am getting the run around from them as to when they are going to make good on the check. Has anyone else been caught up in this?

They are blaming their check processor. I said, "its your damn responsibility to get me my money."

Then I demanded that they wire the money to my bank account. They said they can't wire because my withdraw did not meet the minimum requirements.

This is total crap!

Beware of linesmaker.com

[payupsucker]

This is an email from sportsbook.com that was posted at another site.


Dear XXXX,

I am writing to inform you of the current unfortunate situation with
our check processors, which affects your pending withdrawal for $500.00
requested from your account CID XXXXXXX on 7/9/2008.

Since the UIGEA was passed almost 2 years ago it has had varied success
in clamping down on banking transactions involved with online gaming.
Unfortunately the easiest form of transactions to trace and tackle
are paper checks sent out to you, our customer. As a result of this all
of our current check processors' have found it increasingly difficult
to get your checks to you.

At this point I would like to reassure you that a similar situation has
happened previously, and on a much greater scale. How is this a
reassurance? Absolutely every single one of our customers got their pending
payouts. Admittedly it took a little time, and a lot of effort, but
we have never missed a payout and I assure you, we never will.

We also intend to put into practice the valuable experience we gained
during the previous situation. Our processors at the time gave us
timeframes after which they estimated situation would be resolved. We passed
these timeframes on to our concerned customers, only to have our
processors move the goalposts time and time again. This only served to
frustrate everyone involved.

After a time we also automatically canceled all of the affected pending
withdrawals and placed them back in our customers' accounts. This
damaged our customers' faith in our efforts. However if you would feel
more comfortable seeing these funds back in your gaming account balance,
by all means do not hesitate to contact our customer service department
and have your pending withdrawal canceled.

So, where does this leave you and your $500.00? Truthfully, at the
moment we are facing at least 3 - 5 weeks until the situation can be
resolved.

We promise you that we will keep channels of communication open, and we
will be proactive with that communication. We promise to email you
with a weekly update to let you know we are taking the situation very
seriously and we promise to contact you as soon as there is any
development.

Our agents will be more than happy to take your chats, emails or calls,
but please be aware that you will be kept up to date and have as much
information as they will.

So once again, I would like to apologize for this very unfortunate
situation. Please rest assured you can expect an email from us within the
week to fully update you regarding the situation. Please note, if you
have multiple affected withdrawals you will receive multiple emails.

Kind regards,
John A.

[Shafted69]

anyone ?

So The Mods Here Can't Answer The Question As To Why And How SBR raised its ratings for BET USA, from c+ to b-, a member of the jazette family of crappy books?

I guess there's a conflict of interest on this website.

[Shafted69]

This is an email from sportsbook.com that was posted at another site.


Dear XXXX,

I am writing to inform you of the current unfortunate situation with
our check processors, which affects your pending withdrawal for $500.00
requested from your account CID XXXXXXX on 7/9/2008.

Since the UIGEA was passed almost 2 years ago it has had varied success
in clamping down on banking transactions involved with online gaming.
Unfortunately the easiest form of transactions to trace and tackle
are paper checks sent out to you, our customer. As a result of this all
of our current check processors' have found it increasingly difficult
to get your checks to you.

At this point I would like to reassure you that a similar situation has
happened previously, and on a much greater scale. How is this a
reassurance? Absolutely every single one of our customers got their pending
payouts. Admittedly it took a little time, and a lot of effort, but
we have never missed a payout and I assure you, we never will.

We also intend to put into practice the valuable experience we gained
during the previous situation. Our processors at the time gave us
timeframes after which they estimated situation would be resolved. We passed
these timeframes on to our concerned customers, only to have our
processors move the goalposts time and time again. This only served to
frustrate everyone involved.

After a time we also automatically canceled all of the affected pending
withdrawals and placed them back in our customers' accounts. This
damaged our customers' faith in our efforts. However if you would feel
more comfortable seeing these funds back in your gaming account balance,
by all means do not hesitate to contact our customer service department
and have your pending withdrawal canceled.

So, where does this leave you and your $500.00? Truthfully, at the
moment we are facing at least 3 - 5 weeks until the situation can be
resolved.

We promise you that we will keep channels of communication open, and we
will be proactive with that communication. We promise to email you
with a weekly update to let you know we are taking the situation very
seriously and we promise to contact you as soon as there is any
development.

Our agents will be more than happy to take your chats, emails or calls,
but please be aware that you will be kept up to date and have as much
information as they will.

So once again, I would like to apologize for this very unfortunate
situation. Please rest assured you can expect an email from us within the
week to fully update you regarding the situation. Please note, if you
have multiple affected withdrawals you will receive multiple emails.

Kind regards,
John A.

I don't recall last year's clusterphuck as having this many bounced checks. Seems like this year's clustherphuck is worse.

[sportsbooksucks]

sportsbook.com about to be exposed- national story pending

well,

i feel all of your pain. i am an investigative journalist and i have been effected more than once by sports.book.com's BS with their processors over the past few years. They are about to exposed by a major news outlet here in the states, and it won't be long before it hits internationally- Sportsbook cannot send millions of dollars in bad checks to americans and continue to not face any consequences. if an american company would have done that, the federal gove't would have been all over that company's ass. I done a lot of digging- If you can believe i have gotten all the way up the ladder at sportsbook and talked to those wayyy above the supervisors that speak on behalf of what they call the "directors"- who are the ones with controlling interest. I have also done my homework on these processors involved. You are right that Graapa and Zip Payments are the middle men who process the payments and send the checks. Graapa processes hundreds of online gambling sites, among other industries. They are located in Barcelona Spain. ZIP payments corporate office phones in both Henderson NV and las vegas have been disconnected. The so called "Help Desk" you refer to from Zip Payments (who is really working for a company called Intertrans,) wants to take you directly to ZIP Payments "customer service center" overseas, who in turn tells you to contact "Graapa," the actual direct processor for Sportsbook. The problem seems to point to Zip Payments, not Graapa. Sportsbook managers say currently an estimated5,000 checks worth $4-5 million were bad checks from that "one batch alone", and that they are trying to "recover the monies" from their processor. Zip Payments is the company at Nevada State Bank who actually issued the bad checks and had the money in hand before they closed "Several" accounts at the Nevada State Bank.
I hate to tell you all, but as of this morning, Sportsbook upper mabasgement indicated there is no current processor for sportsbook.com other than one small processor who they only use to wire funds to large clients who want over $5,000 withdrawn. So what does that mean- well, all pending transcations that have "been processed" but that have not been sent out WILL NOT GO OUT, and those that have gone out ARE MOST LIKELY ALSO BAD CHECKS (both according to upper management). Even more interesting and frustrating at the same time, Sportsbook.com has no idea what checks that have gone out are bad, and which ones are not- they have absolutely no idea where they stand unless the client calls them to let them know that their check has bounced- they are absolutely incapable over there!!! I did make the "Zip Payments help desk" people angry and they hung up on me, as they are obviosuly trying to cover the whole thing up. You ask them what company they are working for and they say "customer Service." then you ask them "customer service for what" and they answer "The Help Desk" and laugh in your face. Well, i made that guy pissed off and then pissed off his manager who said the same thing- she then abruptly hung up on me when i asked her why her company has written millions of dollars of bad checks to american consumers?? She obviously knew what her company was up to. I still have to do some research on this company "Intertrans," where this "Help Desk" is housed. Zip Payments did in fact close the accounts at Nevada State bank and my guess is that they ran with the money, which is why the Sportsbook manager said they are trying to "recover the funds." I can't prove that and won't go on record to say that, but that is where the saga is currently heading if i had to take a wild guess. I have so many quotes and phone numbers and locations and contacts associated with this story it is pathetic. I have a few more loose ends to tie up before I go to the national network of my choice with this story- it is wayyyyyyy past time that sportsbook.com and other unresponsible online gambling sites take note that this kind of activity will not be tolerated. In the longrun I think we will all eventually get paid, but all of the headaches and stress, and financial obligations Sportsbook places on the american people by sending out millions upon millions in bad checks has to be accounted for- they will never go belly up- but it has been soooooo fun the last two or three days to get under the skin of all those who work for both sportsbook.com and the processors- i urge you all to keep calling them everyday- and don't bother with the customer service people- go straight to the supervisors (Susan, Carlisle, JD, Hannah), and if you get to speak to the people i did above them, let them have it as well! new slogan "BUG EVERYDAY UNTIL YOU GET PAID". AND IN THE MEANTIME, DO NOT, I REPEAT DO NOT SPEND ANY MORE OF YOUR MONEY ON AN ONLINE GAMBLING SITE- GET IN YOUR CAR, GO TO A CASINO, WIN YOUR MONEY, GO THE CASHIER AND WALK OUT OF THEIR WITH YOUR MONEY IN YOUR POCKET! not only are these online companies playing weith your mind and your money, they are also collecting interest by holding your money as ransome for weeks upon weeks at a time. then you get so frustrated, that before you get paid you go try to win some more at another site- at which you lose or that money gets tied up- realize what you are doing, and make it stop- just some friendly words of advice! best of luck to all of you and i may be back on here later asking if any of you would like to go on camera and tell your story and how this has effedcted your life, your finances, and your mental stability.

cheers
sportsbooksucks!!!

[MarkDogg]

if u exposed them we most likely will never recieve our money,stupid ass thing 2 do,and if it was zippayments who was the one who ran with the money and sportsbook is really trying 2 recoupe the money than no we need 2 give sportsbook a chance 2 fix this problem get a new processor are something before outright expose them,expose zippayments instead.

[imprezive97]

if u exposed them we most likely will never recieve our money,stupid ass thing 2 do,and if it was zippayments who was the one who ran with the money and sportsbook is really trying 2 recoupe the money than no we need 2 give sportsbook a chance 2 fix this problem get a new processor are something before outright expose them,expose zippayments instead.

They've been exposed for a long time for their D- rating bro. Like I said, I wish I would have done my homework and came across this site before I deposited.

[imprezive97]

sportsbook.com sucks really said it well. thanks for the info. I certainly feel that the ONLY way we can get our cash is to pester them every day. Starting tomorrow (I need a day to prepare for the long journey ahead of getting my cash) I will be e-mailing, calling, and live chatting for an hour every day until progress is made. My buddy who is a high roller once put money into a sportsbook without a phone number or e-mail. When he turned his deposit into 5 digits and tried to cash out, all he had to contact this sportsbook was a live chat box. He said every day for a month he would get on there and open the live chat and speak to the same girl every day whose name was April. Everyday she gave him the same bullshit run around story which was the owner of the sportsbook is going through a divorce and the wife froze his account so he can't pay anybody out. Now if you hear an excuse like that you're most likely thinking the cash is LONG GONE! Well he pestered and bugged the hell out of them until finally one day they decided to pay him and get him off their back. THIS IS HOW IT'S DONE PEOPLE. GET ON IT! START CALLING SPORTSBOOK! START CHATTING WITH SPORTSBOOK! STARTING LIVE CHATTING WITH SPORTSBOOK AND LET'S GET OUR CHECKS!

[rcn848]

well,

i feel all of your pain. i am an investigative journalist and i have been effected more than once by sports.book.com's BS with their processors over the past few years. They are about to exposed by a major news outlet here in the states, and it won't be long before it hits internationally- Sportsbook cannot send millions of dollars in bad checks to americans and continue to not face any consequences. if an american company would have done that, the federal gove't would have been all over that company's ass. I done a lot of digging- If you can believe i have gotten all the way up the ladder at sportsbook and talked to those wayyy above the supervisors that speak on behalf of what they call the "directors"- who are the ones with controlling interest. I have also done my homework on these processors involved. You are right that Graapa and Zip Payments are the middle men who process the payments and send the checks. Graapa processes hundreds of online gambling sites, among other industries. They are located in Barcelona Spain. ZIP payments corporate office phones in both Henderson NV and las vegas have been disconnected. The so called "Help Desk" you refer to from Zip Payments (who is really working for a company called Intertrans,) wants to take you directly to ZIP Payments "customer service center" overseas, who in turn tells you to contact "Graapa," the actual direct processor for Sportsbook. The problem seems to point to Zip Payments, not Graapa. Sportsbook managers say currently an estimated5,000 checks worth $4-5 million were bad checks from that "one batch alone", and that they are trying to "recover the monies" from their processor. Zip Payments is the company at Nevada State Bank who actually issued the bad checks and had the money in hand before they closed "Several" accounts at the Nevada State Bank.
I hate to tell you all, but as of this morning, Sportsbook upper mabasgement indicated there is no current processor for sportsbook.com other than one small processor who they only use to wire funds to large clients who want over $5,000 withdrawn. So what does that mean- well, all pending transcations that have "been processed" but that have not been sent out WILL NOT GO OUT, and those that have gone out ARE MOST LIKELY ALSO BAD CHECKS (both according to upper management). Even more interesting and frustrating at the same time, Sportsbook.com has no idea what checks that have gone out are bad, and which ones are not- they have absolutely no idea where they stand unless the client calls them to let them know that their check has bounced- they are absolutely incapable over there!!! I did make the "Zip Payments help desk" people angry and they hung up on me, as they are obviosuly trying to cover the whole thing up. You ask them what company they are working for and they say "customer Service." then you ask them "customer service for what" and they answer "The Help Desk" and laugh in your face. Well, i made that guy pissed off and then pissed off his manager who said the same thing- she then abruptly hung up on me when i asked her why her company has written millions of dollars of bad checks to american consumers?? She obviously knew what her company was up to. I still have to do some research on this company "Intertrans," where this "Help Desk" is housed. Zip Payments did in fact close the accounts at Nevada State bank and my guess is that they ran with the money, which is why the Sportsbook manager said they are trying to "recover the funds." I can't prove that and won't go on record to say that, but that is where the saga is currently heading if i had to take a wild guess. I have so many quotes and phone numbers and locations and contacts associated with this story it is pathetic. I have a few more loose ends to tie up before I go to the national network of my choice with this story- it is wayyyyyyy past time that sportsbook.com and other unresponsible online gambling sites take note that this kind of activity will not be tolerated. In the longrun I think we will all eventually get paid, but all of the headaches and stress, and financial obligations Sportsbook places on the american people by sending out millions upon millions in bad checks has to be accounted for- they will never go belly up- but it has been soooooo fun the last two or three days to get under the skin of all those who work for both sportsbook.com and the processors- i urge you all to keep calling them everyday- and don't bother with the customer service people- go straight to the supervisors (Susan, Carlisle, JD, Hannah), and if you get to speak to the people i did above them, let them have it as well! new slogan "BUG EVERYDAY UNTIL YOU GET PAID". AND IN THE MEANTIME, DO NOT, I REPEAT DO NOT SPEND ANY MORE OF YOUR MONEY ON AN ONLINE GAMBLING SITE- GET IN YOUR CAR, GO TO A CASINO, WIN YOUR MONEY, GO THE CASHIER AND WALK OUT OF THEIR WITH YOUR MONEY IN YOUR POCKET! not only are these online companies playing weith your mind and your money, they are also collecting interest by holding your money as ransome for weeks upon weeks at a time. then you get so frustrated, that before you get paid you go try to win some more at another site- at which you lose or that money gets tied up- realize what you are doing, and make it stop- just some friendly words of advice! best of luck to all of you and i may be back on here later asking if any of you would like to go on camera and tell your story and how this has effedcted your life, your finances, and your mental stability.

cheers
sportsbooksucks!!!

ever hear of a paragraph?

[Shafted69]

ever hear of a paragraph?

i thought he was a little too nice & too few words were used.

[SBR_John]

"BUG EVERYDAY UNTIL YOU GET PAID". AND IN THE MEANTIME, DO NOT, I REPEAT DO NOT SPEND ANY MORE OF YOUR MONEY ON AN ONLINE GAMBLING SITE- GET IN YOUR CAR, GO TO A CASINO, WIN YOUR MONEY, GO THE CASHIER AND WALK OUT OF THEIR WITH YOUR MONEY IN YOUR POCKET!

Thats good advice.

[gscott]

Just outta curiousity.....Are there international players that are having issues with Sportsbook.com or is it just American players....???

[Bill Dozer]

Sportsbook.com mgt. confirmed they just lost a another major processor and expect many complaints in the near future. This will get worse before it gets better. We will see what kind in insight they can offer on the replacement.

[InTheHole]

Sportsbook.com mgt. confirmed they just lost a another major processor and expect many complaints in the near future. This will get worse before it gets better. We will see what kind in insight they can offer on the replacement.

FullTilt uses the same processor. I know nothing about them but I know that.

[canes2001]

well,

I hate to tell you all, but as of this morning, Sportsbook upper mabasgement indicated there is no current processor for sportsbook.com other than one small processor who they only use to wire funds to large clients who want over $5,000 withdrawn.

cheers
sportsbooksucks!!!

So you are saying they will wire amounts over $5,000. Then there may be hope for me. I have a ton of money in there, mostly from a hot streak during the past three weeks and plan on asking them about this. I'll let everyone know how it turns out...

[jbol]

Im trying to fill out the complaint form, but at the end it says please add 6 and 6....................wtf does that mean? everthing I try it says verification denied. Help is appreciated

[jbol]

Im trying to fill out the complaint form, but at the end it says please add 6 and 6....................wtf does that mean? everthing I try it says verification denied. Help is appreciated

Lol......never mind, exactly as it says add 6 and 6 =12...........

[JT16]

A friend of mine just had a check bounce from playersonly.com. It was for $2500. Is this all related?


Playersonly.com and sportsbook.com are the same right?

[SBR_John]

A friend of mine just had a check bounce from playersonly.com. It was for $2500. Is this all related?


Playersonly.com and sportsbook.com are the same right?

Yes. Same.

[Shafted69]

A friend of mine just had a check bounce from playersonly.com. It was for $2500. Is this all related?


Playersonly.com and sportsbook.com are the same right?

Meanwhile, Bet USA, another one of there family of crook books,

gets an SBR upgrade in rating from C+ to B- .

How much did they pay SBR or who's penis did they blow at SBR ?

[gambleballs]

Meanwhile, Bet USA, another one of there family of crook books,

gets an SBR upgrade in rating from C+ to B- .

How much did they pay SBR or who's penis did they blow at SBR ?

Maybe its because their checks actually show up. and they make decisions independent of the rest of the sportsbook.com family that are fair to the player.

[Shafted69]

Maybe its because their checks actually show up. and they make decisions independent of the rest of the sportsbook.com family that are fair to the player.

Where did it show up? I've been waiting 4 weeks+ now and YES it's Bet USA that I am using.

[MarkDogg]

had a question for the united states customers who use thegreek sportsbook hopefully i go 2 them after sportsbook.com get their shit together and send me my money,i see they thegreek offer all these withdraw and deposit options but kinda fail 2 mention mostly after u register a account with them that US customers cant use most of the options like neteller,e-check, etc just seems i guess moneybooker and credit/debit card but heard they have no problems paying so my question is what are the withdraw options for US citizens,only check via courier,becuase it seems deposit method for US customers is credit/debit and moneybook only whatever that is,and e-check,neteller,etc is unavailable 2 US citizens

[matto113]

I have had very similar problems with playersonly which of course is an extension of sportsbook.com.

my problems started about 3 months ago. I requested a 600 dollar withdrawal and was given the run around for almost a month. They then said they were having delays and it would be sent ASAP. About a month and a half after requesting that initial withdrawal they sent me and email with a tracking number from dhl. The tracking number said shipping data received for about 3 weeks before one day the money was magically back on my account. They said the batch of withdrawals mine was in had to be cancelled all together and I hadn't even received a check.

I proceeded to play with that money and got up to 900 before requesting another withdrawal of 900. I believe I requested it on June 13th. A few days later I was given a tracking number from fedex that actually said where my check was. On July 1st I received my check from them which was one of what I've discovered to be numerous checks from a certain payment company that were all bounced. As of July 10th my 900 dollar check bounced and I am stuck where I was before. I've talked to them on the phone where they had me send them information for a wire transfer but they cannot tell me when it will happen. Earlier today I talked to several live chat representatives which said EXACTLY the same things that were stated earlier in this post. It basically appears like sportsbook cannot find a processor and they are in the process of delaying all of their players while they search for a new one. Each representative has told me that they cannot give me a time frame blahblah bs. It seems like we are all in the same boat here.

[Pokerdogg]

Just outta curiousity.....Are there international players that are having issues with Sportsbook.com or is it just American players....???

I'm from Canada, and same problems.

[SBR_John]

Welcome to the forum matto. You have been through the ringer already and no closer to a payout. Hang in there and keep us updated.

[btakahas]

Sportsbook owes me $1010

I am new to the SBRforum.com, hello everyone.

Similar to you guys, here is my storySPORTSBOOK.COM)

06-08-2008 - I cashed out $150, received tracking and Got my check. The check cleared.

06-11-2008 - I cashed out $745-$40(Check fee) and got my $705 check. The check BOUNCED

07-06-2008 - Cashed out $305, the check is still in "progress".

Hopefully I receive the $1010 they owe me, and I will let you guys know asap what happens. I find it pretty ridiculous that these checks are bouncing from a professional site like this. I will post back on here with updates.

In the mean time, has anyone had any success stories so I can keep my hopes up?

[chiller]

delays

Same thing happened last Summer with sportsbook.com, lost the processor, blah, blah. 10 weeks after my request, I finally got it. But there were way worse horror stories than mine. They got their shit together(it seemed) and I stayed with them. Long story short, we are back in the same boat this Summer with them losing processors and live chat told me this morning that it will be at least 5 to 6 weeks before it's even "sent", then 3 weeks to receive it, on top of the 3 weeks I've already been waiting. So, I'm thinking minimum 3 months. Then hope the son of a bitch clears. PFFFT.

They do pay but it's such a friggin hassle to get a new book, with the ID and the bank statements, they didn't get everything, they need more, western union, your first born. CHRIST!

By the way, can we keep banks and processor names off here, we are all trying to get paid.

[Martman36]

Sportsbook.com Must be kidding

I waited 3 weeks for a $500 withdraw requested June 22/08. When I called sportsbook.com cust. service for an update they said they were have processor issues and that my request would be processed in 6 weeks and received 3 weeks after that. 9 weeks from today and the 3 weeks I already waited is 12 weeks....3 months!!!!!!!! WTF.
5 years with these guys and I'm done.
It's obvious they are going under.
Pay-out assurance is the most important thing to a bettor.
Who do you guys suggest for an honest sportsbook?

[punchmaster]

if u exposed them we most likely will never recieve our money,stupid ass thing 2 do,and if it was zippayments who was the one who ran with the money and sportsbook is really trying 2 recoupe the money than no we need 2 give sportsbook a chance 2 fix this problem get a new processor are something before outright expose them,expose zippayments instead.

I have to agree with you MarkDogg- looks to me like sportsbooksucks guy was just proudly showing how much detail and information he's gathered to a bunch of people he's likely never to meet and at the same time leaving the info wide open for ANYONE to see. Not good.

[SBR Lou]

Pay-out assurance is the most important thing to a bettor.
Who do you guys suggest for an honest sportsbook?

Bet Jamaica, Bookmaker, or 5Dimes seems like it'd be a good 3 for starters.

[Shafted69]

yawn

[casper]

? Re: having winnings wired from sportsbook.com

Wonder if they are any better if they wire you the money as opposed to sending by DHL, etc. It's really true: No such thing as free money....especially in dealing with them. Yah, I've been paid in the past but this time around has been a massive clusterF*@! and still no answers....Any of you have money wired?