All Betonline.ag, Sportsbetting.ag and Lowvig.ag Issues

[Crusherrr]

You love shilling for greedy books that retract bets don't you?

Straight to personal attacks huh? Guess you couldn't beat my argument so you had to go to ad hominem attacks. Two can play that game bitch.

There's "bad lines" literally every day, and yet you completely ignored that part of my reply, purposely. As of this post right now Bulls are +210 on BetOnline to make the Play-In currently, but +800 on Draftkings.... should those that bet on DK expect to have their bets cancelled/retracted?

I'm shady for taking a bet they offer? Literally go penetrate yourself. "My shady thought process"... so taking a bet they offer is a "shady thought process". Apparently to be a mod here you have to just shill for books being shady 24/7, what a no life \*\*\*\*\*\*.

You're just a pussy ass bitch, no different than every single US President getting on the floor and sucking off Israel and Netanyahu. You shill those books like a good bitch.

Head upstairs like a good boy. Mommy has your favorite sloppy joe dinner ready for you on the table.

[5918mike]

It's fascinating how someone will double down on stupid and argue an error before they will just admit a mistake.

[JAKEPEAVY21]

Agree with the conclusion that he took a shot and got caught...

Move on instead of doubling or tripling down on the nonsense pal.

Everyone here is naturally for the player UNLESS the player is clearly in the wrong...

[stevenash]

^
You sound like a common angle shooter that got caught with his hand in the cookie jar.

Not for nothing, Optional has forgotten more about this industry then you'll ever learn.
Stay in your lane rookie.

[Battlefield3]

What do you mean waited? Do you think they realized and then said to themselves "lets wait two days to really punish this guy"?

I don't know why the delay, maybe they are inefficient or under staffed. Maybe they just did not hurry to review a futures market, because its not urgent to get it settled. Could be anything apart from just "shady".


I tell you what would be REALLY shady though... if you accidently added an extra 0 when transferring them money and sent $10,000 instead of $1000. And then when you saw your statement 3 days later and asked for it back, their reply was "Sorry, it took you 2 days to realize so now we think we should be able to keep your money".

What a scummy attitude that would be from them eh?!


You're a shot taker, completely unreasonable, got caught and are now trying to punish them because your shady thought process did not pan out as you hoped. Own it like a man and accept that sometimes shots miss if you want to take them.

We don't like people trying to use SBR to unfairly smear books. Plenty of other forums that allow that but not us if we can help it.

You love shilling for greedy books that retract bets don't you?

Straight to personal attacks huh? Guess you couldn't beat my argument so you had to go to ad hominem attacks. Two can play that game bitch.

There's "bad lines" literally every day, and yet you completely ignored that part of my reply, purposely. As of this post right now Bulls are +210 on BetOnline to make the Play-In currently, but +800 on Draftkings.... should those that bet on DK expect to have their bets cancelled/retracted?

I'm shady for taking a bet they offer? Literally go penetrate yourself. "My shady thought process"... so taking a bet they offer is a "shady thought process". Apparently to be a mod here you have to just shill for books being shady 24/7, what a no life \*\*\*\*\*\*.

You're just a pussy ass bitch, no different than every single US President getting on the floor and sucking off Israel and Netanyahu. You shill those books like a good bitch.

[Optional]

Just wanted to give an update on my case.


Right now, this issue remains unresolved as I reached out to a person responsible, but they have completely ignored my attempts to contact them for over a week now.
It’s really disappointing to see a book as reputable as Betonline choosing to cheat its customers like this. It feels completely unnecessary and makes no sense.

Something weird going on at Betonline.

Keep trying to reach Dave Mason.

It's hard to imagine that he would not fix, or explain what we are missing about this, if you can get it in front of him.

[dr_seanathan]

LMAO as if Celtics to win the east wouldn't be a good bet at +1500.......+6600 gtfo bro

[Optional]

But I didn't "make up" other scenarios. It's a fact that the Bulls playoff line had (and might still have) a huge variety of numbers depending what book you look at. This happens pretty frequently for futures-related bets. Books have different algorithms and ways of putting out futures bets. The Pacers were at around +650 to make the play in on DK, on BetOnline it was +1200, The Bucks were +240 on DK but +500 on BetOnline. Are those numbers "bad numbers" as well? It's all subjective, and it just shows how greedy and shady books are when they can retroactively days later get upset that they posted a line that wasn't on par with other books in the industry. They hate winning betters and will purposely try to screw them over by hosing them.

The fact they waited 2 days to disappear the bet is extremely shady at the very least. That bet was up the ENTIRE DAY 2 days ago at +6500 and they never took it down or changed the line.

What do you mean waited? Do you think they realized and then said to themselves "lets wait two days to really punish this guy"?

I don't know why the delay, maybe they are inefficient or under staffed. Maybe they just did not hurry to review a futures market, because its not urgent to get it settled. Could be anything apart from just "shady".


I tell you what would be REALLY shady though... if you accidently added an extra 0 when transferring them money and sent $10,000 instead of $1000. And then when you saw your statement 3 days later and asked for it back, their reply was "Sorry, it took you 2 days to realize so now we think we should be able to keep your money".

What a scummy attitude that would be from them eh?!


You're a shot taker, completely unreasonable, got caught and are now trying to punish them because your shady thought process did not pan out as you hoped. Own it like a man and accept that sometimes shots miss if you want to take them.

We don't like people trying to use SBR to unfairly smear books. Plenty of other forums that allow that but not us if we can help it.

[ez08]

Just wanted to give an update on my case.


Right now, this issue remains unresolved as I reached out to a person responsible, but they have completely ignored my attempts to contact them for over a week now.
It’s really disappointing to see a book as reputable as Betonline choosing to cheat its customers like this. It feels completely unnecessary and makes no sense.

Something weird going on at Betonline.

[macb]

you give gambling a bad name!

[macb]

shot to the heart, your so vain................

[Battlefield3]

Thats a long way of explaining if you think Celtics +6500 was an obvious bad line or not. If you need to make up other scenarios to excuse the bet, well you know what that suggests...

Anyway, it is very obviously what they call a palpable error.


But from there it is arguable that if they booked the bet they should pay the bet anyway, or if they should be allowed to cancel obvious palpable errors like this one.

I waver on that question and don't think it's an easy call to say one thing to cover every situation. But just about every book, including all the US licensed ones, do have a term that says they have the right to cancel errors like this one.

If this were me in your shoes, I would not be surprised they voided and be disappointed my shot at those odds didn't make it through, but not angry with my book over that one.

But I didn't "make up" other scenarios. It's a fact that the Bulls playoff line had (and might still have) a huge variety of numbers depending what book you look at. This happens pretty frequently for futures-related bets. Books have different algorithms and ways of putting out futures bets. The Pacers were at around +650 to make the play in on DK, on BetOnline it was +1200, The Bucks were +240 on DK but +500 on BetOnline. Are those numbers "bad numbers" as well? It's all subjective, and it just shows how greedy and shady books are when they can retroactively days later get upset that they posted a line that wasn't on par with other books in the industry. They hate winning betters and will purposely try to screw them over by hosing them.

The fact they waited 2 days to disappear the bet is extremely shady at the very least. That bet was up the ENTIRE DAY 2 days ago at +6500 and they never took it down or changed the line.

[Optional]

Huh? I took what the book offered. "Bad lines" happen all the time and are very subjective. For instance the Bulls are like +4000 right now to make the playoffs on Draftkings while some other books have them at +1200. Is +4000 a bad line? Or maybe different books have different projections and algorithms. It's very subjective what's a "bad line" when it comes to long shot futures as so many books have much different odds for longshot futures. I did nothing wrong, the book accepted my bet and then backed out a couple days later because they regretted it. This is 100% on them.

Thats a long way of explaining if you think Celtics +6500 was an obvious bad line or not. If you need to make up other scenarios to excuse the bet, well you know what that suggests...

Anyway, it is very obviously what they call a palpable error.


But from there it is arguable that if they booked the bet they should pay the bet anyway, or if they should be allowed to cancel obvious palpable errors like this one.

I waver on that question and don't think it's an easy call to say one thing to cover every situation. But just about every book, including all the US licensed ones, do have a term that says they have the right to cancel errors like this one.

If this were me in your shoes, I would not be surprised they voided and be disappointed my shot at those odds didn't make it through, but not angry with my book over that one.

[Battlefield3]

U took a shot u missed now u r labeled congrats. It was never +6600... If it were me you be kicked out of my book. Lesson learned. Don't bet into bad lines tell the book. No1 likes shot takers Loser!!!!

Huh? I took what the book offered. "Bad lines" happen all the time and are very subjective. For instance the Bulls are like +4000 right now to make the playoffs on Draftkings while some other books have them at +1200. Is +4000 a bad line? Or maybe different books have different projections and algorithms. It's very subjective what's a "bad line" when it comes to long shot futures as so many books have much different odds for longshot futures. I did nothing wrong, the book accepted my bet and then backed out a couple days later because they regretted it. This is 100% on them.

[2Sweeet]

On BetOnline I bet on the Celtics to be the #1 seed in the Eastern Conference after the Celtics lost to the Mavericks a couple days ago. It was +6500 for the Celtics (Knicks were +6600, Cavs at -1400 I believe). I thought that Celtics number was obviously a bit off since most other books would have the Celtics around +1500 or not list this type of bet at all.



Now the bet magically disappeared from my account today, like I never made it. How can people claim BetOnline is a legit site if they do stuff like this? That bet was listed for betting for a long time (at least 12 to 14 hours) and they never changed the odds or removed it during the day yesterday. Now they are retroactively mad that they valued the Celtics at the "wrong number"? That's their fault, not mine.

U took a shot u missed now u r labeled congrats. It was never +6600... If it were me you be kicked out of my book. Lesson learned. Don't bet into bad lines tell the book. No1 likes shot takers Loser!!!!

[Chiefs83]

I agree with you Battlefield your just taking what they offer not your problem

[Thefix13]

On BetOnline I bet on the Celtics to be the #1 seed in the Eastern Conference after the Celtics lost to the Mavericks a couple days ago. It was +6500 for the Celtics (Knicks were +6600, Cavs at -1400 I believe). I thought that Celtics number was obviously a bit off since most other books would have the Celtics around +1500 or not list this type of bet at all.

Now the bet magically disappeared from my account today, like I never made it. How can people claim BetOnline is a legit site if they do stuff like this? That bet was listed for betting for a long time (at least 12 to 14 hours) and they never changed the odds or removed it during the day yesterday. Now they are retroactively mad that they valued the Celtics at the "wrong number"? That's their fault, not mine.

They corrected a bad line, no one is going to battle for you on this.

[Battlefield3]

On BetOnline I bet on the Celtics to be the #1 seed in the Eastern Conference after the Celtics lost to the Mavericks a couple days ago. It was +6500 for the Celtics (Knicks were +6600, Cavs at -1400 I believe). I thought that Celtics number was obviously a bit off since most other books would have the Celtics around +1500 or not list this type of bet at all.

Now the bet magically disappeared from my account today, like I never made it. How can people claim BetOnline is a legit site if they do stuff like this? That bet was listed for betting for a long time (at least 12 to 14 hours) and they never changed the odds or removed it during the day yesterday. Now they are retroactively mad that they valued the Celtics at the "wrong number"? That's their fault, not mine.

[primozek]

Nope- no reward on the launch of the VIP reward program. Which sucks big time because I'm barely Elite. If I played a few hundred K less, I'd be hitting Elite soon and get a big cash bonus. Really irritated by them not giving the bonus at launch and I let them know.
I suggest others do the same.

Same for me for Diamond 3. We were punished to bet more. I also let them know.

[Crusherrr]

Hi
Sportsbetting.ag (sister site of BOL) also started yesterday with VIP rewards as BOL. I played a lot in the past but did not play last year at all. I've got Diamond 2 status but did not get any reward for reaching that level as I got when BOL started with this. Did you get any reward price at the beginning or just position in VIP status?

Nope- no reward on the launch of the VIP reward program. Which sucks big time because I'm barely Elite. If I played a few hundred K less, I'd be hitting Elite soon and get a big cash bonus. Really irritated by them not giving the bonus at launch and I let them know.

I suggest others do the same.

[primozek]

Sportsbetting.ag VIP rewards

Hi
Sportsbetting.ag (sister site of BOL) also started yesterday with VIP rewards as BOL. I played a lot in the past but did not play last year at all. I've got Diamond 2 status but did not get any reward for reaching that level as I got when BOL started with this. Did you get any reward price at the beginning or just position in VIP status?

[Headsterx]

Is this Sportsbetting the same company as BOL? Just different skin for another region?

It’s a sister site which BOL runs but runs separately from BOL. So you can have accounts at both places.

[SheSMySin]

Is this Sportsbetting the same company as BOL? Just different skin for another region?

[Headsterx]

So Sportsbetting is finally joining BOL and creating VIP rewards beginning Feb 5th. I haven’t been with SB as long as BOL but hoping they’ll match $250 bonus I received when BOL started their VIP last year.

[Optional]

No, they do not have a market for completed passes. In both the Bet Builder and Same Game Parlays, it simply goes under the term passes. In the Bet Builder, it explicitly states “passes attempted" in the betslip.


If this bet was meant to be for completed passes, that would have been clearly stated. Betonline is now changing the criteria after the bet has been placed and settled, which is completely unfair and misleading.

I'd guess it's just a grading error and you are speaking to CS who is not even checking, just assuming you are wrong and grasping for the reason.

Sounds like something they will fix if you can get it in front of the right manager.

Check your PMs and I will send you a suggestion.

[2Sweeet]

I no for a fact this book is liquid but IDK were the disconnect is here but they need to fix something? It seems like complaint after complaint lately. Making a guy who deposited in Crypto show a video walking into his house for 7k? JG and the boys need to tell security to get a clue here

[2Sweeet]

Like every other people having issues claims, I have no reason to lie. I understand requesting ID photos and what not, but a video of my street sign and me walking in is outrageous, just send me a parcel with a code in it at this point. Did I jump the gun a little bit by posting this, maybe a little , but all is well now. I decided to sleep the stress off, and I wake up to an email chain apart of the last video i sent holding up my ID (not the email chain requesting a video of me and my street sign) saying I am now accepted. Decided to give another withdrawal a shot and boom 1500+ no problem. I appreciate you extending your hand in assisting. I guess I owe a slight apology to BetOnline for being impatient, but 7,000 is a lot to just forget about. I may reach out to you in the future if thats cool, didnt expect this community to be so willing to help.

You really don't owe them an apology. I made my contact aware of this thread after I posted. They need to get there CS reps trained better or fire them. Glad you got paid.

[ez08]

Do they also have markets for passes completed? If so are the lines also 50?

No, they do not have a market for completed passes. In both the Bet Builder and Same Game Parlays, it simply goes under the term passes. In the Bet Builder, it explicitly states “passes attempted" in the betslip.


If this bet was meant to be for completed passes, that would have been clearly stated. Betonline is now changing the criteria after the bet has been placed and settled, which is completely unfair and misleading.

[Optional]

Do they also have markets for passes completed? If so are the lines also 50?

[ez08]

I placed a bet on a soccer match in the Same Game Parlays, wagering that Ellyes Skhiri would have 50+ passes. He had 51 attempted passes, yet Betonline graded the bet as a loss, claiming it was based on “completed passes” despite that wording never being mentioned when placing the bet.
Nowhere does it say “completed passes”, but in my screenshot taken from Betonline’s own platform in their Bet Builderit clearly states “passes attempted.” Despite providing this evidence, support keeps responding with generic answers and refuses to acknowledge the actual issue.
Customer service doesn’t seem to care at all that I’m showing them proof from their own website. They refuse to listen, ignore the clear evidence I’ve provided, and continue to dismiss my concerns with copy-paste responses.
Any advice how to escalate this further?




Official stats proving Skhiri had 51 passes:https://optaplayerstats.statsperform.../match-summary
This is official Opta data, which is widely used by sportsbooks and analysts. Yet, Betonline refuses to acknowledge it.

[stake1]

Hi everyone, posting here as I'm not sure where to turn to for help on offshore books. I've been playing with Betonline for ~6 months now and had one withdrawal previously. They asked me to call in and verify, as well as send in my ID documents and I had no issues.

Recently, I won a few sports bets and tried to withdraw again. They once again requested ID docs and a call to verify. During this call, they asked me where I had been playing from and what device I use. I told them I usually use my phone (US phone with data), and travel quite a bit for work, but told them where I had placed the bets from. The agent then said they need to investigate my account further and my account was then locked (I cannot log in anymore). There's ~$15k in the account that I now cannot access, including at least $10k that I deposited.

I've tried contacting their customer support again and again on what I can do to get access to the account, but I keep getting the same canned response: "This is to kindly inform you that our team is currently reviewing your account. Once the review has been concluded you will be notified via email." I've tried via phone call, live chat, and email. It has been over 7 weeks now - my account was originally locked on 12/14/2024. Does anyone have any experience on what to do to get them to actually unlock the account? This is insane to me - I provided all ID requested, called multiple times to prove my ID, and broke no rules. I thought BOL was supposed to be a trustworthy offshore...

not surprising to hear. wish you good luck. if you head over to twitter, their 'marketing man davey' will post spam about all the million dollar bets they are writing. and look how they dont want to pay you 15,000$. maybe post this on their twitter accounts, and then repost on yours, try and get some engagement going
hope you took screenshots on your phone, i would post those too, ask davey how you can get into your acct and get paid and show him the bets you made on your phone

[lw1955]

may i ask how did you fund the account? was it in crypto? and what country do u reside

I funded with crypto. I reside in the US, and that's the address on my account but I travel frequently for work. I placed a lot of my bets either in the US (Washington state where I live) or in Bermuda (where I frequently travel to for work).

[littlekona]

Hi everyone, posting here as I'm not sure where to turn to for help on offshore books. I've been playing with Betonline for ~6 months now and had one withdrawal previously. They asked me to call in and verify, as well as send in my ID documents and I had no issues.

Recently, I won a few sports bets and tried to withdraw again. They once again requested ID docs and a call to verify. During this call, they asked me where I had been playing from and what device I use. I told them I usually use my phone (US phone with data), and travel quite a bit for work, but told them where I had placed the bets from. The agent then said they need to investigate my account further and my account was then locked (I cannot log in anymore). There's ~$15k in the account that I now cannot access, including at least $10k that I deposited.

I've tried contacting their customer support again and again on what I can do to get access to the account, but I keep getting the same canned response: "This is to kindly inform you that our team is currently reviewing your account. Once the review has been concluded you will be notified via email." I've tried via phone call, live chat, and email. It has been over 7 weeks now - my account was originally locked on 12/14/2024. Does anyone have any experience on what to do to get them to actually unlock the account? This is insane to me - I provided all ID requested, called multiple times to prove my ID, and broke no rules. I thought BOL was supposed to be a trustworthy offshore...

may i ask how did you fund the account? was it in crypto? and what country do u reside

[lw1955]

Betonline not allowing me to access my $15k in the account

Hi everyone, posting here as I'm not sure where to turn to for help on offshore books. I've been playing with Betonline for ~6 months now and had one withdrawal previously. They asked me to call in and verify, as well as send in my ID documents and I had no issues.

Recently, I won a few sports bets and tried to withdraw again. They once again requested ID docs and a call to verify. During this call, they asked me where I had been playing from and what device I use. I told them I usually use my phone (US phone with data), and travel quite a bit for work, but told them where I had placed the bets from. The agent then said they need to investigate my account further and my account was then locked (I cannot log in anymore). There's ~$15k in the account that I now cannot access, including at least $10k that I deposited.

I've tried contacting their customer support again and again on what I can do to get access to the account, but I keep getting the same canned response: "This is to kindly inform you that our team is currently reviewing your account. Once the review has been concluded you will be notified via email." I've tried via phone call, live chat, and email. It has been over 7 weeks now - my account was originally locked on 12/14/2024. Does anyone have any experience on what to do to get them to actually unlock the account? This is insane to me - I provided all ID requested, called multiple times to prove my ID, and broke no rules. I thought BOL was supposed to be a trustworthy offshore...

[Ploutooo]

not all shocked to hear the bs your dealing with. They have gone downhill in a major way this football season. hope you keep your cool, remember will do no good getting mega pissed at them on the phone. good luck

I try not to be rude even when obviously upset, especially when someone is holding your money. It’s like being rude to a waiter, just asking for your food to be messed with. This is my first time dealing with BetOnline, so all I have to go off of is reviews. Things I have noticed dealing with customer service is 1 or 2 rude or lets just say least helpful reps, and alot of spelling errors in some emails. But then again, there were also good reps who reassured me, then other emails where spelling and punctuation was better. Those might not seem like major signs of anything but it does make people think things can be sketch. I get it though, english isnt easy and neither is the customer service job, some people can be assholes while they are just doing their job. If you don’t mind answering my question, how have you noticed them go down in qaulity this past season, or over time you’ve been using them, and just things i should look out for, like ticket misgrading, or even my newest fear which is someone logging in and spending my funds on something random like poker. (I turned on 2FA so hopefully that will never happen)