All Broker, Agent and Offshore Exchange Issues

[Camma23]

��
And were you able to complete all of those and got verified?

Yes, but this kind of kyc is unacceptable. Worst I’ve ever seen

[Moneygreen]

Plus selfie + ID

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And were you able to complete all of those and got verified?

[Camma23]

i'm immediately loosing confidence with them, starting from KYC. ID card + face scan not enough

Greetings!

Our Compliance Team has a need to conduct a “KYC or Know Your Customer” check on our Members.


May you please send us at least two (2) of the following identification (whichever is applicable)
1. International Passport
2. Driving License
3. National ID
Note: Please make sure that your identification is still valid within 6 months.

Also, for Proof of Address, please send at least two (2) of the following documents:
1. Utility Bills (Eg. Internet, Electricity, Water, Cable TV, Gas)
2. Bank or Credit Card Statement

Plus selfie + ID

[Camma23]

Maybe because PIWI customers who opened an account thru AC88 are different with the customers who directly opened an account on Piwi.

I am back playing with PIwi247.
I was verified before so I was able to withdraw without a problem and delayed yesterday

i'm immediately loosing confidence with them, starting from KYC. ID card + face scan not enough

Greetings!

Our Compliance Team has a need to conduct a “KYC or Know Your Customer” check on our Members.


May you please send us at least two (2) of the following identification (whichever is applicable)
1. International Passport
2. Driving License
3. National ID
Note: Please make sure that your identification is still valid within 6 months.

Also, for Proof of Address, please send at least two (2) of the following documents:
1. Utility Bills (Eg. Internet, Electricity, Water, Cable TV, Gas)
2. Bank or Credit Card Statement

[Moneygreen]

So guys, today I wrote to AC (I was an old customer years ago) asking about this situation with ex Odyssey/Piwi27/AsianConnect.
And now, I'm more confused than before, as they say I haven't a Piwi account with them. Wasn't said several times that Piwi is owned by AC?

Above today chat with CS:

Sprite but you can open PIWI247 with us

(10:41:44)	me i've already piwi with you since my ps3838 with odyssey was automatically redirected to piwi (that's same as you)
(10:41:51)	me can you check pls?
(10:42:14)	Sprite sure sir, one second
(10:42:23)	me thanks man
(10:42:29)	me ask me what you need
(10:43:10)	Sprite as per checking you only have asianodds account with us
(10:43:21)	Sprite you do not have PIWI account on AC
(10:43:28)	me i'm so confused....
(10:44:02)me	some days ago, me (and many other users) riceived a mail from SportOdyssey saying that our account (ps3838 accounts) would have been moved to piwi247
(10:44:29)	me after some research, and also you confirmed this before, we found that piwi247 is owned by AC
(10:44:53)	me Hello, Welcome to PIWI247 - One of the leading betting services in ASIA! Your remaining balance from the Sports Odyssey account has been transferred to open Piwi247. Here is your PIWI247 Account details :
(10:47:51)	Sprite Apology but I do not any idea regarding your concern. and we are not inform yet regarding that.

Maybe because PIWI customers who opened an account thru AC88 are different with the customers who directly opened an account on Piwi.

I am back playing with PIwi247.
I was verified before so I was able to withdraw without a problem and delayed yesterday

[infotimbo]

The investigation has confirmed that your login credentials have been compromised, due to you accessing your account from a mirror page (link, that is not the official one of the product you have an account with, or the one BetInAsia has provided).

Did this quote include a link to the potential phishing site? And if so, do you think it's possible that you accidentally tried to use it?

And just for clarification: who didn't release the full info list after your GDPR request? BiA or Orbit?

[Alfie White]

If you are true to your heart, you can screw them hard with GDPR complaint, they are obliged to provide the IPs and all details of every second of your account activity, otherwise they can get wrecked with the GDPR law especially since they have Cyprus office.

F those practices.

[yellowstorm21]

Happy New Year to everyone
Let me share again the latest update to my case. BetInAsia's final answer was the following:

Unfortunately, our partners were not able to retrieve the IPs from 24.09.2022. The investigation has confirmed that your login credentials have been compromised, due to you accessing your account from a mirror page (link, that is not the official one of the product you have an account with, or the one BetInAsia has provided).

We understand your position and this is an unwanted situation from our side as well, but the investigation is now closed and there is nothing we can do in order to change their decision. Due to the compromised access, our partners cannot do anything about the funds lo

So , they shift the blame on my side, saying that no fund passing was found...Nonsense! In addition, if they really claim that I logged in to Orbit via a mirror page, why they haven't provided me with the IP list that I have been asking for more than 3 months?

So after that, I made an access request under Article 15 of the General Data Protection Regulation (GDPR) for a copy of all the data on my placed bets at Orbit. They send me a file with the IPs which logged in to my Orbit account on the 24th September (it is the date the scam bet was put) but they deliberately "forgot" to send me the IP addresses between 2pm and 3pm when this bet was put and settled!!! My next step will be a formal complaint under GPDR legislation, I will just have to find the right company to represent me.

Finally , let me share with you the chat I had with one of BIA's agents a couple of months ago. He admitted that there was fund passing in my case and that he was also aware of some other similar cases to mine and blamed Orbit for not taking care of their customers. I have underlined in blue letters the key points in his words

Trevor (BIA agent)Between us And I trust that you will not put me into a bad position. Your case has been pushed to management level And management is working on your case with Orbit Exchange (08:39:34) Trevor They are pressuring them for this matter (08:39:50) Trevor Please do not mention this in conversation (08:40:01) Me you have my word on that (08:40:09) Trevor I understand your position completely since it is not a small amount. there was a few more cases like this So our team is trying to resolve this with Orbit, since they are not willing to protect their account, which again are created trough BIA So they are putting us and our players in a very bad spotlight (08:48:17) Trevor And to be honest that is fund passing (08:48:29) Trevor That should be stopped by Orbit (08:48:41) Trevor But it is easier to pass the blame to everyone else ................... What do you think about that guys? When I forwarded this conversation to BIA's support group that was their answer: We truly apologize for any wrong or misleading information that has been provided in the previous communication with our team, there has been NO fund-passing activity detected under your betting history. I wonder how could I put some more pressure on them?

[Camma23]

Go ask in your local 7-11, maybe they know something.

what is local 7-11?

[Alfie White]

Go ask in your local 7-11, maybe they know something.

[Camma23]

So guys, today I wrote to AC (I was an old customer years ago) asking about this situation with ex Odyssey/Piwi27/AsianConnect.
And now, I'm more confused than before, as they say I haven't a Piwi account with them. Wasn't said several times that Piwi is owned by AC?

Above today chat with CS:

Sprite but you can open PIWI247 with us

(10:41:44)	me i've already piwi with you since my ps3838 with odyssey was automatically redirected to piwi (that's same as you)
(10:41:51)	me can you check pls?
(10:42:14)	Sprite sure sir, one second
(10:42:23)	me thanks man
(10:42:29)	me ask me what you need
(10:43:10)	Sprite as per checking you only have asianodds account with us
(10:43:21)	Sprite you do not have PIWI account on AC
(10:43:28)	me i'm so confused....
(10:44:02)me	some days ago, me (and many other users) riceived a mail from SportOdyssey saying that our account (ps3838 accounts) would have been moved to piwi247
(10:44:29)	me after some research, and also you confirmed this before, we found that piwi247 is owned by AC
(10:44:53)	me Hello, Welcome to PIWI247 - One of the leading betting services in ASIA! Your remaining balance from the Sports Odyssey account has been transferred to open Piwi247. Here is your PIWI247 Account details :
(10:47:51)	Sprite Apology but I do not any idea regarding your concern. and we are not inform yet regarding that.

[Frank]

Thanks. Hopefully it works for me too.

[thagame24]

Frank change your "default product" to "Dashboard" in your settings, fixed the clear cookies issue for me. Now when it times out and i go back to the site, it prompts me through the normal login windows without having to clear data.

[Frank]

My transfer went without a hitch and I'm playing in Piwi.

One thing I don't like is that they don't have a "classic" view option, which is what I always used with Odyssey.

They only have Asian, Europe and New Asian views.

It's gonna take a while to figure out which one I can navigate the best.

Also been having an issue that every time I get logged out, I seem to have to clear cookies to get the log in screen to work, which is a pain.

The actual betting part is simple once I can navigate and find stuff.

[Barrakuda]

JJ,

How about leaving threads alone if you don't have any info. to offer? Simple etiquette.

[EasyTiger]

Forget piwi47
Unregulated
No usa allowed

Oh so tiring JJ

[jjgold]

Forget piwi47
Unregulated
No usa allowed

[EasyTiger]

anyone from US get a payout from piwi yet?

It appears that they require KYC prior to payout. I'm gonna give it a shot and see what happens.

[Barrakuda]

anyone from US get a payout from piwi yet?

[thagame24]

I withdrew a large portion without a problem and then transferred the remainder to Piwi. However i've had nothing but problems accessing the pinnacle portal through Piwi, errors out every time. Both piwi and odsy customer service have assured me that I'm grandfathered in to this merger and will be able to play with Piwi, but so far it's been a major pain. I'm traveling the next couple days, will try different VPNs and browsers when I'm back home. If any US players have had their accounts transferred and have successfully been able to wager through the Piwi pinnacle platform, details would be appreciated!

[Camma23]

I was told yes and told them to transfer what I got on Dec 26th.

mmm not exactly. Last part of the mail I received says this

"You may withdraw a portion of your funds now and/or continue using your Sport Odyssey account until 25th of December (Christmas Day). After that day. On the 26th of December, all remaining balances will "automatically" move to PIWI247 and we will send you the log-in details to your same email."

[Barrakuda]

Pls keep us posted on piwi247 after the 26th.

[Alfie White]

As said, circus operation.

[Frank]

I was told by Jamila Moore from Odsy:

"We're sorry but Piwi does not accept customers from the US."

They really need to get their story straight.

This is what the same person sent to me:

Hello Sir,


Yes, they accept USA players but you have to provide a VPN or another IP.
If you have further questions, let us know.

Regards,

Jamila Moore
Account Manager

[kursonik]

I was told yes and told them to transfer what I got on Dec 26th.

I was told by Jamila Moore from Odsy:

"We're sorry but Piwi does not accept customers from the US."

[Frank]

Any indication if piwi will allow US players?

I was told yes and told them to transfer what I got on Dec 26th.

[Camma23]

a step is not clear to me. If we keep funds inside Ody account shouldnt they move into Piwi by default? I got yes, but reading your past messages about withdrawing I'm in doubt

Or have you moved already to Piwi platform?

[Camma23]

a step is not clear to me. If we keep funds inside Ody account shouldnt they move into Piwi by default? I got yes, but reading your past messages about withdrawing I'm in doubt

btw, waiting more feedbacks from Piwi users. I've been with Odyssey for some months and quite good experience

[Barrakuda]

I asked odsy88 if they will be moving to Piwi247, they said Yes. They will be working with Piwi247 and that is a good news for me.

Yes, If we can update this forum so everyone will be aware. ��

Any indication if piwi will allow US players?

[Moneygreen]

I presented the facts and my opinion. That's what this forum is for.
They played a dirty game with me and that's a red flag.When they paid me my money, I also wrote about it - that's what this forum is for, so others can form their opinion.
If you haven't had any problems with them - good for you, good to know, but now it's more important how CS Piwi247 will work.

I asked odsy88 if they will be moving to Piwi247, they said Yes. They will be working with Piwi247 and that is a good news for me.

Yes, If we can update this forum so everyone will be aware. ��

[kursonik]

I presented the facts and my opinion. That's what this forum is for.
They played a dirty game with me and that's a red flag.When they paid me my money, I also wrote about it - that's what this forum is for, so others can form their opinion.
If you haven't had any problems with them - good for you, good to know, but now it's more important how CS Piwi247 will work.

[Moneygreen]

After exchanging 20 emails back and forth, 3 times their "blockchain wallet stopped working", but they finally paid me my balance, even without KYC.
Probably because it was a low four-figure balance.

They're clearly playing a dirty game. But why?

If they have the money and are going to pay like me and @tennis1995, then why all this mess and lies? One excludes the other in my opinion.
If they don't have money for everyone, they'll just pay some and close the business. And what will you do to them?
Either way, their reputation suffers and the reputation of Piwi247 that took them over.

Another question - what is Piwi247's reputation now?
What is your experience with Piwi247 via Asianconnect?

I have an account with Piwi247 directly, not via Asianconnect but i stopped using them for a while since I took a break on betting due to pandemic. I havent use them again ever since i'm back. But I like odsy88 customer service more than them

[Moneygreen]

I just withdraw my balance now and it was processed fast.
Odsy88 has been good on my end ever since i've used their service.
Few months ago I had a complaint about wrong settlement of bet on my ps3838 account and they helped me.
Maybe we should not judge them first. For me, no service is perfect.
There was a delayed but the important thing is they pay their customer in the end

[kursonik]

After exchanging 20 emails back and forth, 3 times their "blockchain wallet stopped working", but they finally paid me my balance, even without KYC.
Probably because it was a low four-figure balance.

They're clearly playing a dirty game. But why?

If they have the money and are going to pay like me and @tennis1995, then why all this mess and lies? One excludes the other in my opinion.
If they don't have money for everyone, they'll just pay some and close the business. And what will you do to them?
Either way, their reputation suffers and the reputation of Piwi247 that took them over.

Another question - what is Piwi247's reputation now?
What is your experience with Piwi247 via Asianconnect?

[70'sMan]

Got my money paid out today after getting in touch with their account manager (Bianca Morries) through Telegram.
She took care of the KYC as fast as possible and I got paid my low five figure amount just right after the KYC process was confirmed by her.

Really have to give credit to her, once I got in touch with her she really took fast care of business.

Bianca is great. I will really miss her.