Sounds like they are hitting you for the charge back and then will pay out the winnings... That is what I would do if I was the book!
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no they arent.Comment -
Are you positive of that? How much was the charge back a few years ago?Comment -
Ok, I couldn't resist one more post in light of recent events...
Karma.Comment -
yeah i am sure-
their mgmt sent me an email taking responsibility and apologizing. yet they said those forms that were sent to me were old and they cant honor those 3rd party forms.
so no payout. he did say that he is not aware of them going into the bank account on the 30th (today) and stealing $500 and then $5. he didnt give much info on looking into the matter. this book is a giant fraud house. I can not believe they are still in business.Comment -
Look, I have read all the posts from Mel and I wanted to post my opinion. I used to work for the CS of a sportsbook not too long ago and believe me, I saw this all the time.
As someone touched on previously - Ok, someone managed to steal your husbands (or your) card/identiy. Fair enough, it can happen. However, what the hell are the chances that this person can find his (your) username and password to his (your) online account (s)which even stealing his (your) identity, wouldn't know about and wager money. I used to see this excuse at least 10 times a day and everybody must admit, it feels a little far fetched??? If someone steals a CC, the last thing they want to do is log into that persons ONLINE account and use it. Especially a gambling site, That really does not make any sense. There is NO point in that person playing there!! You playing their previously, losing the funds and then charging back is more than likely what happened (I saw this all the time also) People simply forgot that they had charged back with the book previously.
I would also speak to someone on live chat whom started off speaking as the wife but by the end of the 2 -3 hour freak out conversation, suddently was the husband. Also, when a mod called your gender into question previously, you did not deny it or even acknowledge the post.
I'm sorry if you will feel that I'm accusing you of doing something untoward. However, all your posts and the posts from mods would lead me to the conclusion that it was you that wagered the money previously, charged back. A lot of time passed, you received an email from the book, deposited (You may have even used your wifes name because you knew your name was tarnished with them).
Again, I don't want to outright accuse you but the evidence is pointing towards my OPINION above.
EDIT: This is the first time, I have ever sided with a book. You deserve your deposit back minus the ********** amount. If the ********** goes over your deposit amount, you should pay what is owed.
You're acting almost identically to the way the customers that did chargebacks, used different names. ANYTHING they can do to possibly getting free money. It's following the same formulaComment -
The $505 should with out a doubt 100% be returned and at this point the situation is escalating out of control, SIA is clearly in the wrong here, as far as the winnings go I think the player should be paid as she was solicited and talked over with management the ********** of the past- if a mod verifies that SIA admits that this is the case- however at this point getting the deposit back is the more realistic goalComment -
in other words: the book basically got a freeroll from the start.. first actively solliciting business from a customer who had a shady history, then doing absolutely nothing while the player is betting, and only call foul when the player requests a payout. for someone who claims to always side with the player, your verdict is remarkably one-sided towards what the player has done wrong and not a word about the book doing absolutely nothing until the player actually became a liability to them.Comment -
also, there is no justification whatsoever to start charging a customers credit card out of nowhere without the consent of the customer.Comment -
SIA will go belly up soon.
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thanks to all for your comments.
to the beautiful game person- I am the husband. when my card was stolen, I never had an account at SIA. they made and constructed one with my card. the address, phone number etc..didnt match me. but they took the card anyway. I had no clueif there was a balane in the account. I didnt call to check that. I just called to varify who and why did my card get charged. sorry you didnt understand. I should have been more clear there.
yeah i have taken over this chat from to time. the mrs. is a little wore out from all of this. I am a little more relentless then the average person. Plus I hate that they sought her out, supplied us both with empty promises and forms to sign. I have saved all emails and I all I got from their management Mr. Gary Shaw is that they are sorry that I was given wrong info and those forms were old and should not have been given to my wife. That is piss poor. sorry. hope this helps.Comment -
at the office and typing fast- sorry for the mispelled words. this keyboard sucks.Comment -
A few minor factual corrections:
SIA states that the player signed up through an affiliate, and not through an email invitation.
This is not a free-roll situation (at least on SIA's part). SIA states that the deposit was refunded as soon as they realized the player didn't own the card used to deposit.Comment -
a few factual corrections on Justin's email.
SIA emailed the potential player. there was no affiliate at all as there was no promotion code entered.
I love how you just agree with them.. You have been doing it for 4 days though.
Free roll situation? SIA refunded card 12 hours after the player requested payout on the 22nd-
then went back in the account on the 30th to try and take more.
lets get them the right info justin- you have all the sheets and emails they sent and you are stilll supporting their scam. how did you feel when sia used he excuse that the paperwork was old and should not have been emailed to my wife? they apologized and saidthey should not have done or told her that it was ok. you still got their back?? ha..come on man.Comment -
Justin, just because SIA states that does not mean it is factual and same goes for the players claims. It does not seem like any digging has been done with the book at all and you already drew your conclusion days ago.Comment -
How can you say this?
He 1) hasn't presented any of the fact here yet 2) was asked by the player to stop working on his behalf in the middle of the dispute
There is obviously quite a lot going on here that isn't public.
SIA isn't an A book, that's for sure, but they really don't deserve D+ either. I know of multiple mid 5 figure payouts by them in the last year.Comment -
Durito the player has obviously not handled it how WE wouldve handled it... Justin is obviously still involved, you keep bringing up that meaningless point. All I am saying is this has gone back and forth and it doesnt have to continue. Get the facts, make an opinion and move on.Comment -
durito- i havent presented what? we presented all of it. sia apoligized for lying to us.
I asked justin to stop a while back because he was 1 sided the whole way. but as i keep proving this book in fault, I have asked him to keep going. so stop using that as an excuse. that is tiring and useless.
quite alot going on here that isnt public? what do you mean? this is simple. we are not solving aids here this is simple. but they wont pay.Comment -
This one is winding down. Weird issues keep popping up. But after getting involved in it again, and receiving 54 emails on this dispute, I agreed with SIA's decision to void the winnings and refund the deposit.Comment -
I meant that Justin hasn't presented all the facts here yet. No offense to you, but I will wait for then to form my final opinion as honestly I have no idea what has transpired at this point.
Justin has presented many disputes on this board. He is very player friendly. He has ruled against SBR sponsors. He also knows all the tricks people use to take shots at books.
When and if all the facts are presented here in a logical matter, I'll give you my take. Believe it or not I have no interest in seeing someone get screwed.Comment -
well as you read jutins response to this- he is done and ruled against a player-
this player supplied him with truth, facts and the paperwork.
hey justin- answer this for me and everyone here please- when mr. shaw emailed you and me and said they were wrong for sending telling my wife 3rd party was ok and that the paperwork they needed us both to sign was old and outdated and that doesnt exist anymore and they cant pay the winnings even though we were lied too- what did you think? please answer that. It means a lot.Comment -
you "two" should get separate screen names, you are confusing me
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justin you backed a scam from day 1. even people that i argued with on here can see that.
you took up for them the whole time. you had a shitty attitude towards us the whole time.
you were given everything at your disposal to do the right thing and you shit all over it.
I know you are not paid help, but you certainly didnt stick up for what was right.
what did you think about their excuse when they went back in this morning and took out $505 from my checking account? how could you back them? folks you may see sia advertised on here shortly. They owe sbr some money. This isnt over. believe me.Comment -
Will you allow Justin to present all of the facts here?Comment -
I agree, it sounds like A LOT of facts were not presented here and we have heard just bits and pieces....Comment -
thought i stated them all. I thought he did as well.
he is not on my side at all. I sure wish I had a fair trial.
Would you guys support the guy who told you the truth and supplied evidence or the book that lied and aplogized for being in the wrong.
Justin, I am not trying to be rude by no means. it is just strange.Comment -
It seems like you are dwelling on some of the minor details and not disclosing ALL of the facts...Comment -
oh sorry.
not sure wht other facts can be released. the last thing i want to do is not display all facts.
i had a **********. someone used my card for their own account at SIA. I never opened one.
My wife got solicited. we play at wagerweb. she wanted to change the luck we lost 6500 last month. thought it was 5k but it was 6.5k.
what other facts do you need? I can forward the email from the book but it has names on it. I guess Ican XXXX those out. what facts could I have left out? Justin i believe has walked away from this. he wont answer those queestions i asked earlier. he is buddy's with them I think. I wish he was fair. durito told us he would be. but come on..he wasnt.Comment -
117 forum posts in 7 days in addition to him/her hounding you with 54 emails!!!
These people are trying the "squeaky wheel getting the grease" routine and I sure hope SIA does the RIGHT THING and only returns their deposit.
Definitely gets my award for the MOST IRRITATING POSTER of the year.Comment -
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its not a credit card- it is a debit card.
hey andy- just answering the questions, providing proof....sorry if we are trying to get paid. if you dont like it, dont ****ing click on it. simple solution ****o!Comment -
f u c k oComment -
here is what sia sent me
I should warn you that you may be the victim of some kind of hoax because Gibraltar is spelt incorrectly in the payment reference and this would be a mistake that we or a bank would be unlikely to make.
he is saying that charge this morning wasnt theirs. christ thats a good one.
With regards to seeking out XXX, I am fairly certain this was not the case as we do not email people who are not signed-up customers and she signed up through an affiliate promotion which means she responded to an ad place on a site by a third party.
100% bullshit- they certainy did.
You are correct in your assertion that we did not insist on proof of ID until XXX attempted a withdrawal. We do request proof of ID at sign-up but customers rarely respond to such requests at sign-up and we believe that many customers would shop elsewhere if we tried to force the situation. However, to prevent fraud customers have to provide KYC documentation and the motivation for doing this is always higher when a customer has won and there are funds to withdraw. Please know that we have to do this to protect all online customers against identity theft and credit card fraud and if all customers would willingly respond to our request at sign-up then there’d be no hold up come the withdrawal.
I can assure you that we are not interested in keeping funds that do not belong to us and your posts on SBR suggest that you have some appreciation for the harm chargebacks can do a business such as ours so we really have no interest in keeping deposits from suspected fraudulent cards.
there is more so stand by folks
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check this shit out-
would like to start by apologizing for what must seem like a very frustrating episode for both you and your wife.
I am also sorry that I have not responded to your emails sooner but this has been a complex situation and I did not want to interfere with the dialogue you were having with our agents until I felt we were at a point of resolution with all of the facts to hand.
I have reviewed your case closely. It is a complex situation and one that I think could have been handled better at our end in the following ways:
- Joseph sent you old documents and templates that should have been scrubbed from our system. This was an administrative error and a failure on our part. The form you were sent was superseded by the terms and conditions you no doubt read on signing up to our service which clearly state that account holders can only use cards issued in their name.
- On reviewing audio files of your conversations with our CS agents I must also apologize for the lack of clarity in their responses relating to the status of this investigation and the excessively long periods during which your calls were on hold. Both are unsatisfactory.
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Just a few things...
I am sure that this manner won't help you at all in getting your money, even if you deserve it (which I don't know, as the topic readers can't know all the facts clearly), I suggest you to calm down a bit...
Justin is a player friendly honest person, who helped many of us getting our money (not personally for me, but I have 2 friends who got their money by his help).
You certainly won't be a popular person here if you start bashing him...Comment
