I didn't read more deeply into the thread. Thought your issue was resolved? I apologize.
I spoke to customer support over the phone many months ago when I first received the card. The lady was very nice over the phone. I said is there anything I should be aware of when doing a transaction sending bitcoin to the card? She said yes... always Triple Check the amount from our website when you initiate the deposit. Meaning.... for example... if you want to send them 500... type in 500 and then click the button. The bitcoin address and EXACT AMOUNT TO SEND will appear. She said... always always triple check the bitcoin amount. She said if you SEND THE EXACT AMOUNT... everything is automated. Once the system gets the exact amount... it's credited instantly to your card. If you miss by one digit... it has to be manually processed.... and it could take 4-5 business days to be resolved.
Again... I'm really sorry to hear you're going through so much trouble. Hope it all works out for you.
I spoke to customer support over the phone many months ago when I first received the card. The lady was very nice over the phone. I said is there anything I should be aware of when doing a transaction sending bitcoin to the card? She said yes... always Triple Check the amount from our website when you initiate the deposit. Meaning.... for example... if you want to send them 500... type in 500 and then click the button. The bitcoin address and EXACT AMOUNT TO SEND will appear. She said... always always triple check the bitcoin amount. She said if you SEND THE EXACT AMOUNT... everything is automated. Once the system gets the exact amount... it's credited instantly to your card. If you miss by one digit... it has to be manually processed.... and it could take 4-5 business days to be resolved.
Again... I'm really sorry to hear you're going through so much trouble. Hope it all works out for you.