sportsbook.com withdrawal delay...

[LeoHolem]

just got response from one of the CS, and they said that my bank wire processed on the 8th has been delay as below reason. ..

Why dont you tell at the beginning, and told me once reaching to 16 business days..

Selina Kyle: We have just been informed by our wire processor that no wires have actually been sent since before May 8 due to a change in bank accounts. Obviously, this situation is far from ideal and we can only humbly apologize for the inconvenience caused.
All wires from May 8 onwards have now been sent again for processing and we have been assured that these will be completed by the end of next week at the latest. Please allow 15 to 20 business days for arrival of these funds in your bank account, although we hope they will arrive much sooner.

[marc]

just got response from one of the CS, and they said that my bank wire processed on the 8th has been delay as below reason. ..

Why dont you tell at the beginning, and told me once reaching to 16 business days..

Selina Kyle: We have just been informed by our wire processor that no wires have actually been sent since before May 8 due to a change in bank accounts. Obviously, this situation is far from ideal and we can only humbly apologize for the inconvenience caused.
All wires from May 8 onwards have now been sent again for processing and we have been assured that these will be completed by the end of next week at the latest. Please allow 15 to 20 business days for arrival of these funds in your bank account, although we hope they will arrive much sooner.

I'm sure the same thing happened to those of waiting on checks from may 16th. I do love how the ask you wait 3 weeks, and then once the 3 weeks are up they always give you a different date that the check was sent on, and then ask that you wiat another 3 weeks

[DrunkenLullaby]

Marc, if by checks from May 16th, you mean checks<2500 for which you received an e-mail stating:

"Date: Wed May 16 XX:XX:XX CDT 2007
> From: support@sportsbook.com
> Subject: Check
> To: xxxxxxxx
>
> Hello xxxxxxxxxxx,
>
> We thought you’d like to know that your withdrawal from 11-May-07 has already been processed and it’s on the way.
>
> The $ X,XXX.XX you requested was sent on 16-May-07 as a check via DHL to the address we have on file."

Then I can verify receipt of one of these checks. If you're talking about a check >2500 from the international processor then I have no info to offer you.

Good luck.

[marc]

DrunkenLullaby,

I was talking about checks over $2500. Looks like I was the last one to recieve a check over $2500. Lucklily it was the big check I was waiting for. I think this german processor is even more disorganized than sportsbook.com

[cards825]

DrunkenLullaby,

I was talking about checks over $2500. Looks like I was the last one to recieve a check over $2500. Lucklily it was the big check I was waiting for. I think this german processor is even more disorganized than sportsbook.com

any new info Marc? When do you think we will receive the checks

[marc]

any new info Marc? When do you think we will receive the checks

No new news. At this point I'd be suprised if we see any more of these $2500+ checks before July

[Big Razorback]

Marc, What are you going to do with your spare time when this debacle is over?

[marc]

when this is over, I'll spend more time day trading and building up my mortgage business

[Mark Shark]

Mark, when did you receive the wire from 3/21. I am still waiting for mine.

18th May. Exactly when they said I would.

[jpot34]

I too hope you are right Own!
I have been so patient with the payout thing. I continuly played there everyday while requested a withdrawal for less than 2.5k. However, it has been more than 1 month now and not a word from these people. Patient do run dry. My friend was sent an email to say the cheque was sent on 15 May however, that sounds like a delay tactic too as surely not in her mail box.

Just received my 2nd DHL check for $2500 today. The $2500 or less withdraw is the only way to go. Withdrew on May 16, check was sent may 22, and got today. Not real fast but much better than over 2500. Still have not gotten either one of those checks.

[own your risk]

Own, how long have you dealt with this particular book? Do they owe you any monies at this time? I hope you're correct, in terms of their busniess longevity. Have done quite well utilizing this book. It appears this fact is haunting me!

I've been with them over 4 years, never bonked on a deposit or done a **********. I've never had any withdrawal issues with them until recent delays, but I do think they will pay. I have some wires totalling over $12K that I'm owed & another $10+K in the book still. I'm planning to keep a chunk around for football season.

[jpot34]

I've been with them over 4 years, never bonked on a deposit or done a **********. I've never had any withdrawal issues with them until recent delays, but I do think they will pay. I have some wires totalling over $12K that I'm owed & another $10+K in the book still. I'm planning to keep a chunk around for football season.

What was your withdraw date on your wire? It appears you believe they will be around for a while. To be honest, I hope they make it, and get back to their old self again. Depositing with a credit card has been a snap over the years.

[gunslinger99]

Kicked out

Have not posted since like the 50th page or something. Anyway, I had been kicking some arse and cleaning up like Marc has. Basically, almost made up eveything that I had lost in th epast 3 years (which is quite a lot). Playing baseball growing up I had always bet well on baseball. So far this season, after figuring out parlays to help during losing streaks, I begin to nail some large parlays time and time agains just when sports.com though they had me and my winnings wiped out. Anyway, each time I would hit new heights. Finally sports.com basically had enough too, instead of kicking me out they just limited all my bets to the minimums and onlyallow me to bet 50 max on baseball. I think they are currently in a small financial jam but they will be fine. I have received all my payments, not timely, but on time. In addition, after being handcuffed by sports.com I decided to try other books and Ill tell you that they are definitely a pain in the butt to deposit. The only company which will conviently take deposits by credit card is sports. I think as long as this happens sports.com will be around for a long time. When this becomes a problem I think that sports.com could see the end of their time.

[JEROM103]

I've had no problem depositing by Credit Card with World Sports Exchange (WSEX.com).Efficient website with all the basics.
After several months of lies from Customer Service at Sportsbook.com, I don't trust them to re-deposit. I eventually got all my money but I'd have respected them more if they were honest about the delays.

[marc]

Have not posted since like the 50th page or something. Anyway, I had been kicking some arse and cleaning up like Marc has. Basically, almost made up eveything that I had lost in th epast 3 years (which is quite a lot). Playing baseball growing up I had always bet well on baseball. So far this season, after figuring out parlays to help during losing streaks, I begin to nail some large parlays time and time agains just when sports.com though they had me and my winnings wiped out. Anyway, each time I would hit new heights. Finally sports.com basically had enough too, instead of kicking me out they just limited all my bets to the minimums and onlyallow me to bet 50 max on baseball. I think they are currently in a small financial jam but they will be fine. I have received all my payments, not timely, but on time. In addition, after being handcuffed by sports.com I decided to try other books and Ill tell you that they are definitely a pain in the butt to deposit. The only company which will conviently take deposits by credit card is sports. I think as long as this happens sports.com will be around for a long time. When this becomes a problem I think that sports.com could see the end of their time.

The great fear is that all of thier lies are inducing people to do chargebacks. As they gte hit with more and more chargebacks, there becomes a significant risk that they will lose their credit card processors, and then they might give up

[marc]

After having told me that my check for $5400 was sent on April 10th, and then later promosing that it was actually sent on May 4th, and then aplogizing but assuring me that it was sent on May 15th, they are now telling me that there was an error, and it wasn't sent on May 15th. However, they assure me that it was in fact sent, they just don't kow when. I should have it within 10 business days of the day it was mailed, they just don't know what that date is.

Here is the chat for your amusement.

Please wait for a site operator to respond. Your chat should be answered within 30 seconds. Thank you for your patience.
Hello, my name is Sam Molloy. How may I help you today?
marc: do you have any updates on my check for $5400
Sam Molloy: We do expect the funds to be with you in the next few days and do apologise greatly for inconvenience cause
Sam Molloy: caused
marc: why do you think i'll have the money soon
Sam Molloy: Thank you for waiting. I will be right with you.
Sam Molloy: We have identified the cause for the delays and have sent the withdrawal. We do therefore expect the funds to be with you at some stage next week
marc: what was the cause of the delay
marc: and when was the withdrawal actually sent
Sam Molloy: I'm sorry for the delay. I'll be right with you.
Sam Molloy: The withdrawal was sent out in the last week, the cause of the delays were down to an error with our processors. We don't anticipate any further delays in the future
marc: so it wasn't sent on the 4th or the 15th
marc: ?
Sam Molloy: It was initially thought to be sent on the 15th however further delays pushed that back
marc: so when do you think it was sent
Sam Molloy: We have no specific date as yet however it was sent in the last few days
marc: how do you know that
marc: every time you tell me it was sent, 2 weeks later yu tell me it wasn't
marc: first you guys told me it was sent on April 10th
marc: then 2 weeks later you said it would be sent between april 23-28th
marc: then you said it would be sent between april 30th - may 4th
Sam Molloy: All withdrawals recently have been effected by this, and we do assure you now that they have been sent out
marc: then you insisted it was sent on may 4th
marc: then you insisted it was sent on May 15th
marc: now ouys are telling me it was sent in the past few days
marc: honestly, how can you say with such confidence that it was sent, when every other time you guys were wrong
marc: And I don't understand why you would tell me it was actually put in the mail, if the processor never sent it
Sam Molloy: I understand your concerns completely and sympathise with your situation. However I assure you that the funds have been sent and will be with you hopefully within the next week
marc: how can you assure me of that. did you actually speak to the processor
marc: or are you just telling me this, because that’s the note the withdrawals dept put in my account
marc: What has to happen before you will acknowledge that the withdrawals department is giving you accurate information
marc: what are you going to tell me a week from now. that there was another mistake
Sam Molloy: I assure you that we don't expect any further delays. The withdrawals have been sent and we are confident that they will be with you in the near future
marc: yeah. you guys were also confident that it was sent on April 10th, may 4th and May 15th
marc: is Rcky around, he'd get a good laugh
marc: Ricky
Sam Molloy: He is not in today
marc: now am i going to need to wait another 3 weeks to recieve this check
Sam Molloy: We do apologise for any inconvenience caused
marc: in the past you have said that it takes 2-3 weeks to recieve, is that still the time frame we are expected to wait
Sam Molloy: we expect the funds to hit your account within 10 business days
marc: can i assume i have already waited 5 business day, or should i assume it was mailed out today, and wait 10 days from today
Sam Molloy: we are taking into account that it has already been sent
marc: ok. thanks

[IneedMymoney]

Phone Calls

Called German Processor: They said I shuld have had my funds by now. He is going to send a third email to "somewhere" to see what the problem is. He has no idea whats going on.

Called Customer Service at Sportsboook: Apparently my check was STILL sent on the 15th of May. I still have to wait til next tuesday, before they will do a trace. They have no idea what is going on.

Called God: He said to give up. He knows whats going on.

[JRachel]

Oh god, let this be an abberation but I have a problem with a <$2500 withdraw. I withdrew 2k on May 15th and another 2200 on may 17th. On the 22nd, I got "It's been processed" emailed for my 17th withdrawal but nothing from the 15th. A few days ago I email them to find out the status of my May 15th withdrawal and get told it was sent on May 21st. Except it wasn't. Now I'm stuck in a tug of war with them since I asked to cancel the May 15th withdrawal but they claim that it's been processed and sent while the processor is telling me a different story. I've gotten three sub-2500 withdrawals from them no problem, including one this week, and it seems if nothing goes wrong, they go out really quickly, but heaven forbid something goes even slightly off the rail, and you're flung into SB support hell!

[cards825]

Called German Processor: They said I shuld have had my funds by now. He is going to send a third email to "somewhere" to see what the problem is. He has no idea whats going on.

Called Customer Service at Sportsboook: Apparently my check was STILL sent on the 15th of May. I still have to wait til next tuesday, before they will do a trace. They have no idea what is going on.

Called God: He said to give up. He knows whats going on.

I talked with cs today and they said there was a problem and my check was resent yesterday. who knows when we wil receive our money

[IneedMymoney]

I talked with cs today and they said there was a problem and my check was resent yesterday. who knows when we wil receive our money

Did you call the processor? Because if that was true. The processor would be able to tell you, because they are the ones actually sending it. Sportsbook is probably lieing.

[DrunkenLullaby]

Except it wasn't.

How do you know it wasn't?

I had one where I got the e-mail saying it was "processed" on the 16th, but the check didn't hit my doorstep until the 29th, and I also am waiting on ones "processed" on the 21st & 22nd that still have not arrived, but I'm not worried about those......yet.

[marc]

I just wish for once they would admit that all the times I klept insisting that the funds weren't sent and they kept telling m,e that they were, I was right and they were wrong. I just wat to hear the words "you were right and we were wrong." I'm tired of "sorry for the inconveince." I wnat to hear them say "we are sorry, if we had listened to you, instead of just telling you to just wait another 3 weeks, these payout issues could have been resolved."

I just hate the way they refuse to accept any responsibilty. They never admit to doing anything wrong.

[FEB withdrawal]

Does anyone know????

Did anyone had multiple withdrawals of 2500 at the same time
and made it successfully separated or do they group it together when you request at the same time? Also Marc how did you get soo much money if they have a betting limit. I won quite a bit of money myself but I was requesting for over the limit bets of like 5-10g's a pop. They are now limiting and declining my over the limit requests.

[marc]

in regards to chargebacks, BofA came back and siad that their policy is they don't get involved in gambling disputes. I know CHase is supposed to be friendlier in that regard and I think Citibank is as well.

[bigjp5091]

After a delightful live chat session, I have received the much heralded trace on my funds. I can hardly wait to see what kind fun story they will have at the end of this road. This is in regards to 2500+ withdrawal from 3/16.

[DrunkenLullaby]

I just wish for once they would admit that all the times I klept insisting that the funds weren't sent and they kept telling m,e that they were, I was right and they were wrong. I just wat to hear the words "you were right and we were wrong." I'm tired of "sorry for the inconveince." I wnat to hear them say "we are sorry, if we had listened to you, instead of just telling you to just wait another 3 weeks, these payout issues could have been resolved."

I just hate the way they refuse to accept any responsibilty. They never admit to doing anything wrong.

Marc, I couldn't agree more. However, this inability to admit doing anything wrong is more the norm than the exception in today's world. See Bush, George W.

[gunslinger99]

I just got the email too about not sending the wire. It is a large wire around 17k. Iam starting to get suspicious that this company is indeed having some difficulties now from the chargebacks. Hopefully there will be no more chargebacks and this company can win back some money from all these crazy wins that have been going on lately. Really need to get this money so I hope they send it.

[own your risk]

What was your withdraw date on your wire? It appears you believe they will be around for a while. To be honest, I hope they make it, and get back to their old self again. Depositing with a credit card has been a snap over the years.

I have withdraw dates of the 7th, 10th, & 14th for varied amounts, w/ lowest being ~2.5K...all were supposedly sent on the 21st, though I've yet to see a dime. They told me it's 10-15 business days from the date the wires are sent, so i'm looking at a bit of a wait still.

I do think they'll be around for a while, but clearly they need to get through this whole debacle. We are just a small portion of their customer base, but based on the posts on this board it seems most don't have much confidence in their ability to survive. I believe they will, simply based on the fact that they can be consistently profitable if they reign in some of the big cheese & just be happy with their 10% juice/casino/& poker income...it appears to me that is what they are trying to do.

[jpot34]

Have not posted since like the 50th page or something. Anyway, I had been kicking some arse and cleaning up like Marc has. Basically, almost made up eveything that I had lost in th epast 3 years (which is quite a lot). Playing baseball growing up I had always bet well on baseball. So far this season, after figuring out parlays to help during losing streaks, I begin to nail some large parlays time and time agains just when sports.com though they had me and my winnings wiped out. Anyway, each time I would hit new heights. Finally sports.com basically had enough too, instead of kicking me out they just limited all my bets to the minimums and onlyallow me to bet 50 max on baseball. I think they are currently in a small financial jam but they will be fine. I have received all my payments, not timely, but on time. In addition, after being handcuffed by sports.com I decided to try other books and Ill tell you that they are definitely a pain in the butt to deposit. The only company which will conviently take deposits by credit card is sports. I think as long as this happens sports.com will be around for a long time. When this becomes a problem I think that sports.com could see the end of their time.

Gun, Linesmaker.com, and
Oddsmaker.com are both as good with credit cards as SB. Oddsmaker is even better than the other two. Just one problem, they are both rated in the D area.

[JRachel]

How do you know it wasn't?

I had one where I got the e-mail saying it was "processed" on the 16th, but the check didn't hit my doorstep until the 29th, and I also am waiting on ones "processed" on the 21st & 22nd that still have not arrived, but I'm not worried about those......yet.

I know it wasn't cause I called the processor and asked. Several times. If I wasn't positive the check had never been sent, I'd have never posted about it here.

[eve]

Great luck for those who received their funds.

This is my first post here everyone. I need so help urgently. Have been playing at Lines for a while. Initial withdrawal request in Feb got put back. Request for check in April was initially told sent 17May but has just been told process incorrectly. Choose to put back or bank wire. Amount is over 2.5k. Suggestions would be greatly appreciated as to what I should do now.

Many many thanks,
eve

[jpot34]

Great luck for those who received their funds.

This is my first post here everyone. I need so help urgently. Have been playing at Lines for a while. Initial withdrawal request in Feb got put back. Request for check in April was initially told sent 17May but has just been told process incorrectly. Choose to put back or bank wire. Amount is over 2.5k. Suggestions would be greatly appreciated as to what I should do now.

Many many thanks,
eve

eve, put all funds back into your account and withdraw $2500 at a time several days apart. Don't bet with it now!!!!!!!

[jennyjenn]

Great luck for those who received their funds.

This is my first post here everyone. I need so help urgently. Have been playing at Lines for a while. Initial withdrawal request in Feb got put back. Request for check in April was initially told sent 17May but has just been told process incorrectly. Choose to put back or bank wire. Amount is over 2.5k. Suggestions would be greatly appreciated as to what I should do now.

Many many thanks,
eve

have them put it back in your account and then just request withdrawls less the 2.5k daily it will come faster... I am still waiting on a check for 7k that was requested on march 27th who the hell knows where that is?? its a new story all the time.. but i had them put my other money back in and just requested the money in smaller amounts and i already got one of the checks for 2.4k and it came DHL.. from what i am seeing the 2.5k and under checks are coming faster so unless you have a stupid amount of money i would just request your money daily in small amounts..

[eve]

eve, put all funds back into your account and withdraw $2500 at a time several days apart. Don't bet with it now!!!!!!!

But I have been waiting for so long already. If I cancel it will I have to go to the end of the line again?? This is insane!

[jpot34]

But I have been waiting for so long already. If I cancel it will I have to go to the end of the line again?? This is insane!

eve, you should hve your money in 3-10 days dependent on ???? That seems to be the norm that I've seen on this forum. It took 10 days for me to get my 2 checks for 2500. That's much quicker than 1-3 monthes!