[pellumb341]

I made 5-6 small deposits to Rivalo reaching a total of 800 EUR , i played in-play on Soccer and Ice hockey events (approx 80-90 bets during a month) and my balance went 3.4k EUR
All my bets were stake 100 EUR.

Then i got limited and decided to withdraw.I was asked for papers , sent all of them and my account was fully verified.
3 days passed and still no money , i send them an email and i was told that my account is closed and funds confiscated.Reason ? I was linked with other people on organized betting.

This is 100% bullshit.Why ? I had a max bet of 500 EUR and as i said above i was staking 100 EUR per bet , so why should i be linked with other people in order to exceed my betting limits ?
They said they have proofs.Ok,i said them give me the proofs and the name of the persons i am linked with.They simply don't respond anymore and close the chat anytime i go there.

I feel very unprotected from these scammers who can do anything they want just by saying "we have proofs and evidences".
Any help by SBR is welcomed.

-------------------------------------------------------------------------------------------------------------

Timo Kaiser (Rivalo.com)
Apr 21, 13:34
Dear Mr xxxx
We would like to inform you that our Security and Sports book teams have reviewed your Rivalo account thoroughly and we have sufficient evidence that you are linked to a group of users involved in organized betting. This is not allowed and a clear breach of Rivalo's Terms and Conditions.
As explained , in the event that such organized betting takes place, Rivalo reserves the right to retain the account balance.Your account will therefore remain closed and your funds confiscated due to this breach.
This is the final decision taken by the Rivalo Team.
Thank you,
Rivalo Team

[pellumb341]

These are 3 of my deposits to rivalo.
1st deposit is made 11th of march , 300 EUR deposit
Money lost , so 2nd deposit 14th of march , 200 EUR deposit
Money lost , 3rd deposit 15th of march , 105 EUR deposit.
I also made another small deposit later.

So , how can i be part of organized betting with such ridiculous amounts ??? I am simply a straight bettor ; i deposited 300 EUR , lost , deposited again , lost and so on...when i went 3.4k , i was fuked up !!
As i said i was staking 100 EUR per bet when i had available a max bet of 500 EUR...again , why should i be part of organized betting ???

[Optional]

I have seen several other people have balances confiscated over similar allegations.

They refuse to refund deposits and do not provide proper evidence or even logical explanation for their decisions to SBR.

You are more than welcome to submit a complaint form and SBR will reach out to them for you but from previous experience they have no intention of entertaining a proper discussion about any case.

http://www.sportsbookreview.com/sportsbook-complaint/



They should be considered for black listing imho.

[pellumb341]

Yeah, i just googled rivalo now and i see that other people have been robbed by Rivalo with the same reason "organized betting"..This seems to be their justify to steal money.

I can't stop laughing with them : they accuse me of organized betting , but they don't tell me the names of the people i am linked with.

My last bet was on Panathinaikos - Paok (volleyball) , Paok to win @ 1.20 (stake 100 EUR)
hahahahh how can i be part of organized betting by staking ridiculous amounts (flat stake 100 EUR) at such ridiculous odds (1.20)
I ask them to tell me the names of the people who bet on panathinaikos-paok match and let's see if we have any connection between us , but they simply refuse.

Thanks you Optional , i fill a complaint.Anywhere else where i can complain ? How can i contact their regulator ?

[Optional]

You can complain to the regulator at complaints@curacao-egaming.com

Here is their info;

Rivalo.com is a brand of 247SportsInteractive B.V.
247SportsInteractive B.V. is a company registered in the Commercial Register of the Curaçao Chamber of Commerce & Industry with registration number 128642. The company is licensed in Curaçao to provide Internet gaming services and products.

Licence number: Master Licence 5536/Jaz of C.I.L. Curacao Interactive Licensing N.V.

Place of business
Emancipatie Boulevard 29
Willemstad
Curaçao

[pellumb341]

Thank you for your help.
I have read around that regulators are useless , they never help costumers.Is that true ?

[Optional]

Thank you for your help.
I have read around that regulators are useless , they never help costumers.Is that true ?

Curacao have a reputation for just being a fee collector rather than a regulator but don't let that stop you sending an email.

[pellumb341]

I sent an email to complaints@curacao-egaming.com , but i got this email :

"Dear Sir,

Thank you for contacting Curaçao eGaming.

Please be advised that Rivalo is not licensed by us. Please see below.

Regards,
Curaçao eGaming


Rivalo Sports Betting is operated by 247SportsInteractive B.V., a company founded under the law of Curaçao. It was registered with the Commercial Register of Curaçao on 22.02.2013 under registration number 128642 and has its registered office at Emancipatie Boulevard 29, Willemstad, Curaçao.
247SportsInteractive B.V. is licensed and regulated by C.I.L. Curaçao Interactive Licensing N.V. and therefore authorised to offer online gaming services and products. This license was issued on 05.03.2013 with licence number 5536/Jaz.

[playaz]

Hello

Today Rivalo.com closed my account and confiscated money illegally for no reason. After winning a bet, they asked for ID documents before withdrawing, which I gladly uploaded. For some reason they rejected them and sent me this:

Lena Lewandowska: Our security department has detected that the documents you have uploaded are not legit and therefore you have breached our terms and conditions.

Lena Lewandowska: As described in our Terms in Conditions any breaching will lead to the closure of the account and funds will be retained. Please note that this is our final decision and your account will remain closed. Kindly refrain from contacting us again as this will lead to no response.

They refuse to provide any proof or reason for their claim and are ignoring my questions now. This is a complete scam and a criminal activity. I have provided 100% legit documents which I have successfully used at many other sites. They now completely ignore me and have blocked live chat for me as well. I can forward the documents to you as well so you can see that everything is in order.

Please let me know what I must do to get this resolved? After googling them I have now found they have done this to many other users as well for no reason so it is obvious they are stealing money from people. How is this bookie still not black listed?

[Optional]

I sent an email to complaints@curacao-egaming.com , but i got this email :

"Dear Sir,

Thank you for contacting Curaçao eGaming.

Please be advised that Rivalo is not licensed by us. Please see below.

Regards,
Curaçao eGaming


Rivalo Sports Betting is operated by 247SportsInteractive B.V., a company founded under the law of Curaçao. It was registered with the Commercial Register of Curaçao on 22.02.2013 under registration number 128642 and has its registered office at Emancipatie Boulevard 29, Willemstad, Curaçao.
247SportsInteractive B.V. is licensed and regulated by C.I.L. Curaçao Interactive Licensing N.V. and therefore authorised to offer online gaming services and products. This license was issued on 05.03.2013 with licence number 5536/Jaz.

Thankyou for the info Pellumb341

Hello

Today Rivalo.com closed my account and confiscated money illegally for no reason. After winning a bet, they asked for ID documents before withdrawing, which I gladly uploaded. For some reason they rejected them and sent me this:



They refuse to provide any proof or reason for their claim and are ignoring my questions now. This is a complete scam and a criminal activity. I have provided 100% legit documents which I have successfully used at many other sites. They now completely ignore me and have blocked live chat for me as well. I can forward the documents to you as well so you can see everything is in order.

Please let me know what I must do to get this resolved? After googling them I have now found they have done this to many other users as well for no reason so it is obvious they are stealing money from people. How is this bookie still not black listed?

Please complete a complaint form Playaz: http://www.sportsbookreview.com/sportsbook-complaint/

[playaz]

Thankyou for the info Pellumb341




Please complete a complaint form Playaz: http://www.sportsbookreview.com/sportsbook-complaint/

Done but how will that help since they are ignoring SBR as well... I know at least 3-4 other people who lost big amounts there for no reason - always some BS excuses and ignorance from them. Is there really no legal stand to shut down scammers like Rivalo is? And they are also a sister company of Tipico which is a more known bookie. Is it even possible to perhaps take a group lawsuit against them?

[Evgeniy]

Rivalo company closed my account after sending passport photos near the face. Though before I verifies the account by sending your passport and account statements from the bank.

I did a lot of betting and playing fair. Documents used his.

The company said that my documents are illegal, the company closed the account and does not do anything, no deposit, no gain.

The company ceased communication with me. I have nothing to do. I was on account of more than 400 euros.

[Evgeniy]

Now to try again in the chat to ask how can I prove that I'm real. What's interesting is that I did not provide the login name, nor any information about yourself not reported. But the operator said that I had no legitimate passport.

[playaz]

Same BS as they did to me. Apparently I don't have legit documents so I must be living illegally in my country... What can we do?

[pellumb341]

any update on this SBR ?

[jjgold]

its sad these books are not held accountable either..many bankrupt and never pay winners but stay open to get suckers to deposit

spread the word that they are whore shit is all you can do

[Optional]

any update on this SBR ?

Rivalo claim that the main problem they have with you was opening a second account after the first one was limited.

Thye also claim to have linked you to at least two other accounts which they say they have paid out about 5k to before they realized.

We have not seen any evidence first hand but they sound very confident about their position and say they are not prepared to consider mediating the matter.

[playaz]

Any update on my issue?

[Moli1975]

Hello. I was registered in bookmaker office Rivalo (www .rivalo.com). I passed at them a veritifikation of the personality (I provided them many various documents, even the photo where I hold documents in hand), answered all questions when to me called by telephone and asked many questions. I staked on their site. Sometimes I won, sometimes I lost. After I won 6 rates in a row to me the closed access to my account on which there were about $630. Support (Anna Smirnova) at first answered that I violated rules, having specified the whole list of points, without having defined specifically that I broke. After my letter directed to administration I was answered the following:" Hi Anjelica, We received your inquiry addressed to administration of our company. We would like to tell you that our department of safety completely revised your account in Rivalo, and we have enough proofs from which you are connected with group of the users participating in organized rates. It is obvious violation of the conditions established in Rules and Rivalo's Conditions. As it is described in our Rules in Conditions, in case of violation of our Rules and Conditions, Rivalo has the right to confiscate all funds from the account of game. Your account in Rivalo remains closed, and your means will be confiscated in a consequence of this violation. This final decision from Rivalo. Sincerely yours Support group of Rivalo ".
More they don't respond to my letters.
I played Rivalo and won, and me accused that I am connected with group of the users participating in organized rates and don't return money.
I want to warn other people never to play Rivalo.
Made out the complaint in SBR – I didn't receive the answer.

[Optional]

Rivalo have been quite responsive to complaint cases recently. They also said they are softening their previous hardline stance about retaining deposits as well as winnings in breach of terms cases, which had seen them at odds with SBR on a number of cases.

The description they use, "organized betting", causes a lot of the angst too. I think if they described the alleged breaches more properly to players we would see less complaints.

You should see a response soon Moli1975

[Optional]

Hello. I was registered in bookmaker office Rivalo (www .rivalo.com). I passed at them a veritifikation of the personality (I provided them many various documents, even the photo where I hold documents in hand), answered all questions when to me called by telephone and asked many questions. I staked on their site. Sometimes I won, sometimes I lost. After I won 6 rates in a row to me the closed access to my account on which there were about $630. Support (Anna Smirnova) at first answered that I violated rules, having specified the whole list of points, without having defined specifically that I broke. After my letter directed to administration I was answered the following:" Hi Anjelica, We received your inquiry addressed to administration of our company. We would like to tell you that our department of safety completely revised your account in Rivalo, and we have enough proofs from which you are connected with group of the users participating in organized rates. It is obvious violation of the conditions established in Rules and Rivalo's Conditions. As it is described in our Rules in Conditions, in case of violation of our Rules and Conditions, Rivalo has the right to confiscate all funds from the account of game. Your account in Rivalo remains closed, and your means will be confiscated in a consequence of this violation. This final decision from Rivalo. Sincerely yours Support group of Rivalo ".
More they don't respond to my letters.
I played Rivalo and won, and me accused that I am connected with group of the users participating in organized rates and don't return money.
I want to warn other people never to play Rivalo.
Made out the complaint in SBR – I didn't receive the answer.

Rivalo were asked if they could provide a better explanation than 'organized betting' regarding your account.

They said the problem lies in having two accounts registered at the same address. They say the first account had been betting on specific low profile markets before risk management betting limits were applied on the 12th February.

Around 1 week later your account was registered and commenced betting on the same markets.

Rivalo say you deposited $360 and have been previously paid out $250, so they are willing to pay out another $110 to match your deposit amount and will close the account.

Your husband's account remains open but with the betting limits still in place.

You should be able to contact Rivalo to request your $110 payout now if you wish.

[playaz]

Optional, are you gonna reply to my case and complaint as well soon?

[Optional]

Optional, are you gonna reply to my case and complaint as well soon?

I have not been allocated your case Playaz. Has anyone from SBR spoken to you about the complaint? If not, shoot an email to cases@sportsbookreview.com with your account ID, name and the details and I will chase it up for you.

[Moli1975]

Rivalo were asked if they could provide a better explanation than 'organized betting' regarding your account.

They said the problem lies in having two accounts registered at the same address. They say the first account had been betting on specific low profile markets before risk management betting limits were applied on the 12th February.

Around 1 week later your account was registered and commenced betting on the same markets.

Rivalo say you deposited $360 and have been previously paid out $250, so they are willing to pay out another $110 to match your deposit amount and will close the account.

Your husband's account remains open but with the betting limits still in place.

You should be able to contact Rivalo to request your $110 payout now if you wish.

Yes my husband had an account in Rivalo. He advised me their site. In their rules it isn't specified that I can't be registered at them. Bonuses, I didn't take. So on what basis they appropriated money? Rivalo not badly earns so deceiving people. Took away to themselves money from those people who put on an opposite outcome. Also didn't pay me a prize, having proved it that isn't forbidden by their rules. In their rules it isn't specified that I had no right of registration, so my husband at them was registered earlier.
I don't advise those who plans to be registered in Rivalo of it to do. Rivalo conducts not a fair play, takes away money of clients in a contradiction with the rules. Even weren't going to return me the deposit. Only after posts on SBR returned the deposit.
To you many thanks that helped to return at least my deposit.

[Optional]

Yes my husband had an account in Rivalo. He advised me their site. In their rules it isn't specified that I can't be registered at them. Bonuses, I didn't take. So on what basis they appropriated money? Rivalo not badly earns so deceiving people. Took away to themselves money from those people who put on an opposite outcome. Also didn't pay me a prize, having proved it that isn't forbidden by their rules. In their rules it isn't specified that I had no right of registration, so my husband at them was registered earlier.
I don't advise those who plans to be registered in Rivalo of it to do. Rivalo conducts not a fair play, takes away money of clients in a contradiction with the rules. Even weren't going to return me the deposit. Only after posts on SBR returned the deposit.
To you many thanks that helped to return at least my deposit.

Unfortunately because your husbands account was limited they see you betting on the same markets as an attempt to circumvent those limits. I know it seems a bit arbitrary but the same activity would end up with the same result at just about all sportsbooks. It's not just a Rivalo thing.

Rivalo have agreed to review/soften their policy on confiscating deposits for the future and your refund was part of that discussion.

[Natty68]

So many better choices, I just don't get it. SMH

[Grivas_Digeni]

what is rivalo rating?

[Stallion]

Only play at books rated B or above.

[Optional]

what is rivalo rating?

Rated for the first time last month at D-

http://www.sportsbookreview.com/sbr-...-rating-55967/

[konyak]

Hello
My problem some MOLI1975...
Deactivated we account,and dont payouts my balance. Curaçao Interactive Licensing N.V dont help
Pls help me
regards

[Optional]

Hello
My problem some MOLI1975...
Deactivated we account,and dont payouts my balance. Curaçao Interactive Licensing N.V dont help
Pls help me
regards

Hi Konyak.

Please fill in a complaint form and we can try to help you: http://www.sportsbookreview.com/sportsbook-complaint/