[2birdies]

Added Reply by SBR: According to 10Bet you were credited with your winnings and given a response from 10Bet management on April 9.

Hi,

I thought I would let the world know about 10bet and how they currently have scammed me out of around $625 in total. SBR has been briefed about all the information in this unbelievable and shocking story. Hopefully they can sort things out, obviously I can not.

Background:
I was looking for a trustworthy bookmaker at this very site and after some research thought that 10bet looked like a solid choice. I like to bet on golf at times and their offer looked good to me. Overall rating etc did not strike me as questionable either.


The case:
LPGA Ana Inspiration is the Women's Tournament in question. It was held April 2nd - April 5th . I made several bets in-running, in total I had 11 tickets on the eventual winner Brittany Lincicome , almost all of them very small stakes. I also had a long list of losing bets on other competitors. So far so good, I managed to come out with a profit, or so I thought........

The Payout
Around 15 hours after the tournament was won in a play-off, the bets were finally settled. But it didn't add up to me with the payout, so I started to check the tickets. To my astonishment this is what was found, from the 11 supposed to be winning tickets

5 tickets were paid as per normal.
4 tickets were paid as a 'Dead Heat rule apply' and credited with a fraction of the money I should have received (even less than an actual Dead-Heat rule apply would have been) .
2 tickets were saying that my selection was the winning one but the stake was taken by 10bet and despite the fact that the tickets said it was winners, it was settled as losers.

WHAT!?!?!!?



The aftermath

I contacted 10Bet and asked what was wrong and told them please to settle all my bets correctly. After a short while, one of the persons from their support team tells me he has been in contact with a trader who says everything was settled normally.
I respond again with Printscreen shots of all the bets, explained what has went wrong and that their own golf rules naturally supports my case.
10Bet Outright Golf rules are : All outright bets are settled on the player winning the trophy. The results of play-offs is taken into account.
Crystal clear, isn't it?

Not for 10bet, who then promises to go the bottom with this and handle it within the next few hours with a senior sportsbook trader.
We are now almost 72 hours after that 'mail of promise' and despite me writing three more mails asking for an update and asking them just to manually credit my account , I have not received any more mails from them. Having said that, I have never been waiting more than 10 minutes before to receive a reply from them..........

The Conclusion:

The same winning bet has been settled in three different ways by 10bet. One version is full payout (as it should be) . Another version is just to settle the bet as a loser. The third version is to credit me with a fraction of the stake on the bet for the winning outcome. Obviously it is a software issue here or/and someone working in the traders dept who just is not fit for duty.
Whatever the issue might be, it is clear to me from the tickets, that the 'problem' occured around 90 minutes before the competition was finished. It is in this span where the affected tickets are. I have naturally told them so, so that they perhaps can sort things up with the software so this does not happen again to anyone.

And yes, the bizarre 'Dead heat rules apply' and 'Not paying winning tickets at all' were mostly made during the play-off itself . Wouldn't it be funny if you bet with a bookmaker during an in-running golf tournament, at the playoff, and even if you win, you will 'win' back 20-30% of your bet size? This is what happened to me, folks.....

I have got all the evidence needed in this case. It's not even a case really. But somehow 10bet refuses to pay me out and now do not even respond to me.


I will let you guys be the judge on if you should consider 10bet your next bookmaker of choice.

[thordin86]

Just a thought, are you absolutely certain that you placed 11 bets on the winner? You got 11 different ticket numbers right?

Thing with that platform is, when they make a mistake settling the bet and later correct it, a big mess happens on the betting history but the money balance is correct in the end.
Or at least that happened to me.

Example you got 2 bets, ticket number X and Y.
Should be winners but they get settled as losers.
Then history says:
Losing ticket No X
Losing ticket No Y

Now when they correct it, it will be a mess.
Might be that the same ticket number will appear as a winner 2 more times, i have seen the same ticket number appear as winner 3-4 times even.
In all cases support said its a display issue and money balance is correct.

Probably not your case, but have a look.

[2birdies]

I got 11 different tickets on the winner here. All placed at various stages during the tournament. Some of them day 2, most of them day 4 and certainly most of them just around the play-off time.
Now I checked the account again, since you said it might be a 'bug' that makes ticket go crazy , and sure enough, now it says on the ticket that it is a winner and the full amount is credited.... and the other day it was vice versa. All tickets said different things, only thing that remains a fact is that I am not credited the correct amount. I know what balance was before the golfbets.

Here are the numbers breaking down:

I will use US Dollars, to make it easier for everyone to understand the stakes and pay-outs.


Total Stake $700
What Pay-out should have been $1418 (including the stake)
Net Profit $718


$10000 is just a made-up number below. The rest are accurate sums.
Balance on account when all golf-bets were made: $10000 + $700 (golf-bets in-running)
Balance on account after the golf tournament is over : $10802
What balance should have been after the golf tournament is over : $11418

$11418-10802= 10bet scammed me of $616
I am extremely accurate when it comes to numbers and I know what kind of money I had on the account during the whole time. It is also so easy to check for them the sums I was betting, what the correct pay-out should be.

I can tolerate if a bookmaker has a software that makes things look a tiny bit strange in the history, if it still pays out the accurate money.
Here I have everything breaking down. Stake, Pay-out and we are missing a lot of money. On top of that, they won't even communicate with me anymore and reply to me.

I am not 100% sure I am right here, I am more sure than that. It is brutally frightening that this happens, and since it could happen to me, it could happen to whoever reads this.
So as we stand, I got all the evidence, all the numbers, and still no correct pay-out.

[Optional]

Can't find any different rules for live betting on the site. Was wondering if that might be part of the explanation.

[2birdies]

There are no different rules for golf pre-tournament and golf in-running. When you are betting on a winning market, you are betting on the one winning the trophy, including any play-off. As I have stated, several bets (including bets on the eventual runner-up Stacey Lewis) , were made during the play-off itself. In the case of a conspiracy theory that all golf bets should be dead heat rule apply for those involved a play-off, I can confirm that Lewis bets were settled as losing bets..... (should then been settled as a winner also)

But I can assure everyone reading this thread that I got it 100% correct. I always make a note of a week's profit (or loss) in total, and the number I had written down knowing that Lincicome won the tournament, for that particular week, differs with the exact amount of what 10bet refuses to pay out to me. $616.

For me it's very frustrating, and it beggars belief that 10bet does not want to take a closer look at this and communicate with me (as they assured me they would) and now refuses to even reply to 3 mails. Not a word, nothing.

I sincerly hope SBR can help me, because the chances of 10bet actually correcting their mistake, is about 0%.

[Optional]

Good point! A bit hard to exclude playoff holes from live winner betting if it was offered during the playoff holes

[2birdies]

Just a short update:

Now all the winning tickets shows "correctly" on the account. It is just that little thing that the supposed-to-be correct pay-out is not there.
It is still lacking the same amount as I have been informing about before.

To add to the story you can not check the 'balance movement' on 10bet after all the bets, or in the history. At almost all other bookmakers, you can see the account sum move after each bet, win or lose. So you can always track what happens on the account and of course, in case of a dispute with the bookmaker.

At 10bet, you can not do this. Now it looks like everything is ok, but it isn't. But since I can't (probably 10bet can, but they won't) check it this way, I can now not prove that the pay-out are incorrect.

So, they changed all the winning tickets so it looks legit. But they have not credited my account with the correct amount. And they have now made sure I can not prove it.

So far SBR has not investigated this , I can only hope they do and that 10bet mysteriously wakes up and do the right thing.

I have never had troubles to this extent with bookmakers before. At least I hope I get a few persons looking for a bookmaker to use, to think twice......

[Optional]

So far SBR has not investigated this

Has an agent been in contact with you at all since submitting your complaint form?

[2birdies]

No, nothing at all from SBR so far.
What scares me the most is that it seems very little will be done here. 10Bet went from replying to support questions within minutes, to totally ignore my mails. Despite promising me a real investigation in this case.
And since I know I am 100% correct here and are missing a pretty high amount of money from my account.....

I have got very little hope at this stage. All it would take is for someone from 10Bet to check my bets, my account movement and then they would pay me the correct amount and apologize for the whole saga. That is of course, if 10Bet is a company that has a normal degree of 'fair play' . So far, this stinks scam.

[Optional]

No, nothing at all from SBR so far.
What scares me the most is that it seems very little will be done here. 10Bet went from replying to support questions within minutes, to totally ignore my mails. Despite promising me a real investigation in this case.
And since I know I am 100% correct here and are missing a pretty high amount of money from my account.....

I have got very little hope at this stage. All it would take is for someone from 10Bet to check my bets, my account movement and then they would pay me the correct amount and apologize for the whole saga. That is of course, if 10Bet is a company that has a normal degree of 'fair play' . So far, this stinks scam.

If they are still making changes to tickets maybe they are still looking at it and just have not answered you because they arent ready.

I'll see if i can find out the status of your SBR complaint. Please check your spam folder too.

[2birdies]

I appreciate your help Optional, thanks a lot.
Nothing from SBR yet, but I will just wait and see what happens.
As you say, changing tickets back and forth.... it is also another and at the moment more likely scenario doing that - Make it all look ok for the eye.

I just don't know what to make of this, it has been more than five days now since this less-than-normal case started. I have been betting for well over 10 years and never ever experienced something like this.

And if they were still investigating it, then I guess a normal procedure for any company would be to inform the customer if he asks for updates.

[SBR Forum]

2birdies,

There might have been a disconnect, according to 10Bet you were credited with your winnings and given a response from 10Bet management on April 9.

[2birdies]

2birdies,

There might have been a disconnect, according to 10Bet you were credited with your winnings and given a response from 10Bet management on April 9.

No, no and no.

I can only state the truth and here it is again:

When the tournament in question came to a close, my account balance was X +around $650 "in-play" for the tournament. The pay-out on the winner including the total stake of $700 were supposed to come to around $1300. So the balance after the tournament should have been X +$1300. The balance after the tournament was X +around $700.
A difference of over $600 that just went missing.
And is still not there and probably never will be either.

10bet can say what they want but if anyone truly investigated the Account Movement on my account, it would be easy to see that I am right, correct the mistake and pay out the correct amount.

I did not receive a response from the management April 9th, I got a response today. Nothing before that.

Right now we are sitting with that the bookmaker claims one thing and of course, they can claim whatever they want and probably get away with it also, because not a single sole within 10bet seems slightly interested in taking 30 mins and clear themselves and make it correct in the end.
From SBR, I never expect help. It would be nice to get some professional help since I know I have been screwed of over $600. But if this is all help that can be made, so be it.

I wish 10bet could fix the issue, I would be the first one to forgive them for their initial mistake. To me it seems their software is the problem and this must be manually solved because as it sits now, they might even think everything is alright. But I can assure everone that it is not.

[2birdies]

Does not have anything to do with the case itself, but I can at least say that a withdrawal made from 10bet worked smoothly, so on that part nothing wrong at least.