[brunhilda83]

I have big problem with payout on Sportingbet so I would be very grateful if someone can tell me how to solve this problem.
Here goes a story:
I was betting on a tennis match on:
under 8,5 games first set 506 €,
under 9,5 games first set 377 €,
under 8,5 games second set 506 €
under 7,5 games second set 203 €
under 9,5 games second set 377 €
on player to win game 5 second set 1.508 €
on second set score 6:1 377 €
on player to win game 7 second set 4.172 €.


After first set bookmaker calculated bets as won and after half of second set they changed it to void. After I contacted them, they calculated all these bets as won and after 2 hours again as void.
I was sending them e-mails to ask why they refuse to calculate these bets as won and they answered that I breach their rules and that it is reason why all bets are voided.
These are rules on which they invoke:

5.3 A number of bets may be treated as being one when a customer places multiple copies of the same bet. When this occurs all bets will be voided apart from the first bet struck. A number of bets that contain the same single selection may be treated as being one. When this occurs all bets will be voided apart from the first bet struck. The use of a "banker" selection or selections to get round online limits is not permitted. SportingBet reserves the right to void any bets when 1 single selection (“a banker”) is combined with other selections to circumvent Sportingbet’s online betting limits. When this occurs all bets will be voided apart from the first bet struck. 5.7 Where the integrity of a sports event and/or fixture may have been compromised Sportingbet reserves the right to void any bets (including Multiples) associated with that event. The staked amount for such events will be returned to the customer's account. I don t know if I am get it but in their rules is written that repeated bets will be canceled except first bet. (I had half of abovementioned bets repeated but with other price so they can t cancel all bets.) I am asking myself now what would have happen if I had lost that money and if I had invoked on that rule then?would Sportingbet bring me back money according to that rule?As You can see Sportingbet also said in correspondence about compromised event but they didn t described it how they concluded that event is compromised and they didn t give any proof of that. This is tipical situation when stronger side behave how it wants and interprets own rules at its sole dicretion. Please help,and if You need more details about this story be free to ask.

[Optional]

Please feel free to submit a complaint form

http://www.sportsbookreview.com/sportsbook-complaint/

[brunhilda83]

I submited complaint more than 15 days ago..when I can expect answer?
I have already asked about this via chat and they told me to write an e-mail but on my e-mail question noone has responded yet.