[apple774]

Hi everyone!

Just wanted to share this UNBELIEVEBLE story that happened to me while betting with Betway.

TL/DR: EXPECT RUDE SUPPORT, JUMPING THROUGH THE HOOPS, IGNORING and… 20+ DAYS PAYOUT TIME FROM
------------------------------------------------B E T W A Y ---------------------------------------------------------------------------I DO ADVISE ALL PLAYERS HERE NOT TO DEAL WITH BETWAY !---------------------


So sometime during the World Cup 2014 I registered with Betway, because I liked the odds (spoiler: that’s a TRAP!). I deposited 1500 EUR (approx. 2K USD) and well, and placed only 4 bets (mainly Soccer and Tennis):

• Odd BK – Valerenga : 500 EUR @ coef 2.0 – won
• Haugesund – Tromsdalen: 1000 EUR @ coef 1.37 – won
• Colombia – Uruguay: 2370 EUR @ coef 2.1 – won
• Tennis bet : 500 EUR @ 1.2 - won

Afterwards, on 1^st of July 2014 I have requested the payout of my 5077 EUR , next day 2^nd July 2014 I was requested verification documents, which were send the same day. They asked for some other docs that were send on 3^rd July 2014 and I got email confirming that these are OK and they will look into them for 24 hours.

AND SO IT BEGGINS:

After 24h I contacted them on 4^th of July asking “Where is my payment” – got an autoreply that they will answer in 12h (in total 90% of their correspondence with me is autoreplies!).

On 7^th July 2014 I have received a confirmation that my documents are good and valid, BUT Betway Operation Dept is still processing my payment (3 days, instead of 24 h!).

On 8^th July 2014 I got message from them that NOW I can request payout.

10^th of July 2014 – Still no money paid out! Info from Betway: “it is being processed right now”.

From 11^Th to 19^rd – PURE IGNORING! I was sending 1 mail per day and each time got auto generated emails saying “As was mentioned previously in the last email that was sent to you, our Operations Team is hard at work ensuring that your withdrawal is paid to you soon, with the highest level of urgency.” Yeah, right – “URGENCY”

19^th of July 2014 – Promised to get back to me on 21^st July (see pic1)

Pic1.jpg

21^st July 2014 – I have received same old “our Operations Team is hard at work ensuring that your withdrawal is paid” spiced up with some “care” from support - “great offer” from Betway – offering me to bet on some specials instead of withdrawing my money. NO COMMENTS ON THAT ONE! (see pic2)

Pic2.jpg

And finally, cherry on top of all this nonsense:

I have chatted with their support asking one simple question: If my docs are Ok, where is my money ? and why I have to wait 2 full weeks for it ? So one of their Mangers (guess his name was Lucas) has told me that I am “stupid” and “need to clear my mind” – black on white. So when I asked for the chat transcript Betway understood this can be a major PR fail for them and refused to send me the chat, where I was called stupid.
Also please see the latest live chat with Betway support (see pic3):

Pic3.jpg

So what now ? I am promised to be paid on 24th July 2014, but something tells me that this is going to be another auto generated mail...

Well, what can I say, in my opinion, the corporate culture of Betway proved to be hostile towards players on all levels – from Support to Payments. When dealing with this company I felt like I hit a wall and was trying to get money that I sent to some “Nigerian prince scam”.

I am very annoyed with their attitude and just want to warn other players like me: DO NOT HAVE BUISNESS WITH BETWAY!




PS. I have filed a complaint on SBR and will post updates here with news.


UPDATE 1: I guess sbr forum is a good motivation for cheating bookies, FINALY AFTER 25 DAYS BETWAY PAID. But I still urge you to think twice about doing business with BETWAY!


Also I wish admins of SBR forum will take a note of this case and will decrease Betway rating – I am willing to cooperate and provide any information required in order to warn the community about such actions of Betway.

Standing united and bringing up such cases we can shape the industry to be more entertaining, legit and transparent!


-------------------------------------------------------------------------------------------------------------

Here are transcripts of all threee pics:


Pic 1

* * *

Hi Andris,

Account number: apple774

Thank you for contacting Betway.

The withdrawal had been placed on hold awaiting payment. We have askedour operations department to please review and process your withdrawal if nothing further is required.
We should have feedback on Monday 21/07/14 when banking resumes.

All the best,

The Betway Team

* * *

Pic 2

* * *

Hi Andris,

Your Betway Account - apple774

Thank you for contacting Betway.

We can confirm that our Operations Team is hard at work ensuring thatyour withdrawal is paid to you soon, with the highest level of urgency. This is to ensure that the safety and security of any payments made to you is safe and correct.

We kindly ask for your patience and co-operation regarding the matter,as your withdrawal will be paid to you shortly.

There are some really interesting specials running right now, justcheck them out on the below links. Remember our new MOBILE STREAMING feature allows you to watch our live streaming anywhere and anytime from your mobile device!

Should you require any further assistance feel free to contact ourfriendly help desk.
We are available 24 hours a day, 7 days a week for your convenience.

Kind Regards,

JP
Betway Sports

* * *
Pic 3

* * *
Andris: Hello please transfer to a previous manager
Andris: chat was closed
paul: How may I assist you today?
Andris: Hello please transfer to a previous managerAndris: chat was closed
Andris: Luke or something similar
paul: Luke is currently busy.
paul: Is there something I might be able to help you with?
Andris: ok, please escalate all chat transcriptions from my live chat to my email
Andris: I need all yesterdays and todays chats into my email!
Andris: today I had 3 chats with yours its 4 chats
Andris: and yesterday 1
Andris: so I want them on email
paul: Unfortunately I cannot send you old chat transcripts, but if you wish to send yourself the current chat transcript all you need to do is click on the orange envelope in the top right hand side of the chat window.
Andris: you can
paul: This will prompt for one to be sent to you.
Andris: what are you talking about
Andris: I received
Andris: it previously
Andris: so you can
Andris: do it
Andris: also I did it previously and it didnt worked out
Andris: so please send me my chat transcriptions
Andris: from today and yesterday
Andris: do you wish me to resend an email, that managers did a chat transcriptions?
Andris: you think I am stupid or what? or I just make some jokes?
Andris: thats not a joke for 5077 eur
paul: No that wont be neccessary.
Andris: so please do it
paul: May I ask why you want the chat? is there something that I can help you resolve?
Andris: no, this is for the history how you handled my issue.
Andris: for ECOGRA, LGA and forums
Andris: thats clear
paul: You are welcome to take this issue up with eCogra, and they can come and investigate, but I cannot give you the chats. I can however help you with the issue you are having...
paul: How may I assist you, Andris?
Andris: why not? why? this is something not normal
Andris: I received previously
Andris: I need it nowq
Andris: this will be funny look on the forums, that you say it two ways
Andris: dont you think so?
Andris: publicity for sure will eat it
Andris: but I want it for my history
Andris: it is necessary for me, it is possible technical, it will harm your reputation
Andris: I will spend 24/7 now, to get that issue to a publicity
paul: I am not permitted to do this, nor do I fee that it is neccessary.
Andris: please escalate to a managers
Andris: thats thats
paul: Is there anything I can assist you with regarding your account?
Andris: you all are permited to do so, because previous manager did it easely
Andris: and I have it on mail
Andris: I need my chat transcription!
paul: I am sorry but I cannot help you with this request.
Andris: you can escalate it to a managers
Andris: they will be able to make it
Andris: please DO!
Andris: I am not willing to spend a time on that you can send a chat transcripts
Andris: because I NEED THEM
Andris: you told me a rude words
Andris: I want to send you on court
paul: I have already escalated it to the managers and I have given you the feedback.
Andris: thats that!
Andris: you told me in previous chat that I am a stupid person, I want this chat transcription
Andris: it was either yesterday or today
Andris: so I need a chat transcription
paul: I am sure that you misunderstood the agent.
Andris: NO
Andris: I am sure
Andris: your agent said that I am stupid
Andris: so I need a chat transcription
Andris: to clear this
paul: Andris I cannot give you the transcript.
paul: This will not change.
paul: But I can assist you with anything regarding your account.
Andris: ok, Betway agent said that I am a stupid person, that I need to clear my mind.
Andris: this is an official statement in this chat
Andris: as they cannot give a proof of it, as they afraid of the forums
Andris: to clear this out to all the members - that will read this - I must say that my withdrawal took more than THREE WEEKS.
Andris: in this process will be involved ECOGRA
Andris: and when ECOGRA will finish investigation on this issue and gives me a clear explanation
Andris: I will go to LGA
Andris: and on forums
paul: You are more than welcome tho take up the matter with Ecogra.
Andris: thank you very much, Betway is hiding chat transcriptions, because they have incompetent support and managemnt
paul: I am sorry that I cannot assist you further with this.
Andris: I will for sure!
Andris: you will see

* * *

[superhans]

What country are you from?

[apple774]

Latvia

[apple774]

Update: I guess sbr forum is a good motivation for cheating bookies, FINALY AFTER 25 DAYS BETWAY PAID. But I still urge you to think twice about doing business with BETWAY!

[virtozo]

nowadays small bookies go crazy if you request payouts over 1k (not to mention 5k!), i had ''verified'' accounts and small withdrawals processed at comeon and novibet but both requested ''additional'' documents after I asked big payouts maybe hoping i wouldn't comply with their stupid requests...eventually they paid.
Pathetic behavior!

[timbaland99]

when you request a payout that is considered high by the books standards, they will make you jump through hoops because they are hoping that you will lose the money that you attempted to withdrawal. The books will leave the money in your account and a lot of times, the payouts never happen because the player ends up making bets with it and losing it all

[apple774]

Actually Betway is not that small and they have interesting offers – sometimes good odds, but it is all worthless if your experience is ruined by poor support, unqualified management and inadequately slow cash outs. I still suggest you avoid them.

[onemoregoal]

Betway is a funny one. They have tv adverts here in uk, and reasonably well known. So in terms of actually getting money, im sure they will always pay - as long as theres no fault with ID/Abuse etc.
However, they are registered in malta, which isnt a great sign, and are miles behind Willhill/Ladbrokes.

I can understand you freaking out, Latvia average wage something like 600 a month.

[apple774]

onemoregoal

Yes, 5k is quite a sum here, but I guess it not "peanuts" to anyone in Europe. Also it is not about the size of a sum, but rather about disregarding attitude.

[asdf21]

They should rename themselves to Sh*tway