[BigDeem5]

To make a very long story short - I was due for a promotion, Heritage NEVER notified me when they had in the past, so I went on live chat to ask if I was due for it, they said it had past and won't credit me the promotion, I go into about 15 minutes of dialogue explaining how at one point I was notified and now I'm not. The live chat operator told me I have to track my own transactions for the promotion, however they only allow 14 days of history which is ridiculous as is. He was totally in the wrong and didn't bother crediting me the promotion after reversing his story and saying, 'wait after review you were never due for it'

Secondly, I asked about my life time figure with Heritage, I know I am down there. He says 'We don't have that information'. That is a blatant lie because he just told me how I requested payouts and listed them for atleast a year, so I told him why lie? He responded with 'Management tells us to not give out the information'. I tell him it is ridiculous customers only have 14 days of history etc and how them screwing me out of a promotion is bad business, especially to a life-time loser at the book...I was rudely told to basically shove it and he had to assist other customers.

I have RAVED about Heritage, but I am starting to think their Customer Service could be going to shit. This is a fair warning, not saying it is a shit book, but I was fukked out of a promotion then lied to by a live chat representative for 30 minutes. Take it for what it is worth.

[ProfaneReality]

Heritage got too big for their own good. One of the big attractions to Heritage was their customer service and generosity that you really can only offer as a niche shop... when they took on greek/jamaica and hired a bunch of new know nothing clerks, the personal relationship was lost.

Bummer

[easyliving]

the main defense people used to give heritage over 5dimes was their friendly customer service compared to 5dimes. Looks like their losing that as well

[Russian Rocket]

[sourtwist]

Can you tell us what promotion? 8th deposit free ?

[Russian Rocket]

Can you tell us what promotion? 8th deposit free ?

there is no expiration on that promo

[billysink]

grasshopper.

You ain't ready to snatch the pebble from the hand anytime soon.

If you spent as much time reading these forums and learning as you do trying to fukkin be someone you would know this shit.

Looking for a guidance counselor at your book is not a reasonable expectation.


If you are betting, banking or booking in this biz, you better know your numbers and you better be right.

It always amazes me that a fukkin truckdriver getting paid by the mile keeps better records than a fukk throwin his money at the wall.

Brighten up laddie or you be drinkin fukkin OE and mumblin soon.

[rcene]

What a fukkkking crying biatch you are Deema. I lost! I am down there! Waaa waaa waaa! And just like Billy said, you need to take some smart pills or something

[rcene]

Can you tell us what promotion? 8th deposit free ?

Deema a square? No way

[lecubs28]

play with shit books you get shit on your hands

[mighty maron]

play with shit books you get shit on your hands

By no means a crap book.....

Heritage has a different view point then most. I am down at heritage lifetime. I play online casino more than I should. I noted to manager that their first level of customer service has slipped and that if their CS is going to equal that of 5dimes then I will play at 5dimes for the better perks. Mike didnt blink and just shut my account down....

They pay fast but people are correct when they say their service has slipped...

[mighty maron]

some things just dont change it seems

[robmpink]

Possibly casino loss bonus

[robmpink]

play with shit books you get shit on your hands

Aren't you waiting for a payout from Instantactionsports?

[bobbywaves]

Heritage is over rated, their reload bonus of 8% is crap.

[BigDeem5]

Been contacted, will keep updated

[PD77]

Possibly casino loss bonus

I thought that was automatic? I know the birthday bonus parlay you have to request and it has to be on the day. No doubt Heritage doesnt cater to the average player anymore but that was clear as soon as they let in the masses. Heritage got my business by putting $500 cash in my account. They refused to divulge how they obtained my information but it worked. I hit them for over $7k and perks still poured in. After the merger they simply do not care anymore. I emailed about the birthday promo a day late and was basically told to F off, I was late, happy f'ing birthday bitch. I may be back, I may not be back but I can tell you there are better shops out there for US players.

[rcene]

Heritage is over rated, their reload bonus of 8% is crap.

They love losers, love squares. Deema san should be the poster boy for them

[BigDeem5]

Heritage is in contact w me via sbr and have been trying to workout situation, very pleased

[rcene]

Of course Deema.

Why wouldn't they? They bend over for losers. They cater to squares and make sure to keep them happy

[cloverfield]

Heritage is in contact w me via sbr and have been trying to workout situation, very pleased

Sounds like the front line of support wasn't able/willing to answer your questions. I find with almost all sportsbooks they can only answer the very very very basics. If you ask them ANYTHING which they do not encounter on a daily basis you're going to be out of luck.

Sounds like this rep just gave you the company line. They can definitely see your whole history but it may be policy not to divulge that information....even though you are the customer.

Hopefully someone up the line will be able to work it out for you. I've always had great support from their upper level support.

[rcene]

Be honest Deema.

You started this thread to try and score a free play for your troubles

[mozomboking]

heritage is a good book-you win-they pay-what else do you want

[rcene]

heritage is a good book-you win-they pay-what else do you want

Deema is down there. So he wants more

[Fitz030808]

play with shit books you get shit on your hands

also werent you slow paid by Topbet? Not starting an argument but I think calling Heritage a shit book is rather comical compared to instantaction and topbet

[robmpink]

I thought that was automatic? I know the birthday bonus parlay you have to request and it has to be on the day. No doubt Heritage doesnt cater to the average player anymore but that was clear as soon as they let in the masses. Heritage got my business by putting $500 cash in my account. They refused to divulge how they obtained my information but it worked. I hit them for over $7k and perks still poured in. After the merger they simply do not care anymore. I emailed about the birthday promo a day late and was basically told to F off, I was late, happy f'ing birthday bitch. I may be back, I may not be back but I can tell you there are better shops out there for US players.

I'm not sure if it was the casino bonus. I haven't deposited with them in awhile so don't know if their procedures changed. Yes, I remember you in the bb tourny threads when things were fun and we felt appreciated. Their contests, all star, etc, were great. We know it went downhill in that way when they took on the masses. In my opinion they still are a must have book in the us climate. I love reloads and nice perks, so their program now doesn't really work for me when I get great bonuses elsewhere. Still I play every now and then just to be active.

[PD77]

My question is what did Heritage do or not do that the player thought it was necessary to create this thread? It was never revealed or I missed it.

This note is for Heritage Insider since your PM's are full. I wasn't looking for a handout when I posted my last experience at Heritage in this thread. I was trying to explain to those that might not know what a player friendly book Heritage was pre-merger. Things have changed and I understand that, my money is safe at Heritage, but the entire VIP player rep that you made such a big deal out of was a complete failure in my eyes. I will try to PM you again but from the looks of it you are very popular here at SBR.

[bobbywaves]

heritage is a good book-you win-they pay-what else do you want

I want better reload bonuses: 8% doesn't cut the mustard, when I get 30% cash at two other A+ books.

[rcene]

My question is what did Heritage do or not do that the player thought it was necessary to create this thread? It was never revealed or I missed it.

[bobbywaves]

Cliff notes: Basically OP was denied a promotion that he didn't keep track of & didn't qualify for anyway. He's also upset Heritage won't reveal his lifetime figure of -$20,000+. Nothing to see here, move along.