Hello, friends!
I need of your help to my account in Bet365
I worked and lived in other city until 2 weeks ago. I have made my account Bet365 days ago, and I still not have my new address where I will to work, I still was searching prices of apartament(house) rent there, before to decide where
In this last days, I was liveing with my father and mother, in house they, but only temporaly in one week, while I was searching my new apartament(house) in my new city
Then, in register Bet365, I need to write my address. As I not have still my new address, I cannot to write "WITHOUT ADDRESS TEMPORALY", and as I not will to live with my father and mother by more than 1 week, I not can to write they address
With this, I thinked: "I will to write here my old address, and when I to have my new address, I will to speak with Bet365 support and to change(update) in my account with my new address. Normaly, without problems"
I have made this. I created my account, and was playing normaly in my account, in days. After I win bets, my balance was with more than 1500usd. Then, in other day, I log in my account, and she was locked
I did in the chat support, and they asked me my code PVC. I sent to my old address where I lived and worked until weeks ago. As I not live more there and cannot to go there, I to explain my situation to they, to update my address to my new address
Then, one people in the chat support said to me that cannot to update my address, because Bet365 not works with re-send of address. And two peoples in chat support spoke to me that I send my informations docs and photo
I am already liveing in my new address in my new house, since starts of week last. I already changed my address in all my utility services, as eletricity, mobile, telephone etc
This week I received my firsts accounts bill utility of my Telephone and Eletricity, with my new address in my new house
In all this services, I already to asked and changed my new address. But because Bet365 not to want to update too?
I would like to understand this, please. I know that one customer more or not, not change nothing to one big site as Bet365, but the situation here is one customer that to want to continue with your account, to continue playing in the site, to continue with your money. This is just. This is a lot hard to Bet365? Only to update one information personale!
Why they locked account only after customer to deposit, to play and to win? Because not locked before all this, and to ask yours docs?
When I have made my register there and deposited with my Neteller in first time, I receveid one mail with issue: "Know Your Customer". There speak my data personale, and spoke: "If they are correct either reply to this email or use this link to Confirm Details". Then, I obvious not clicked in this, because I will in next days to change and update my informations with my new house address
Then, I ask to all you here in Forum SBR: Why in sites of bets exist options in members area "TO EDIT INFORMATIONS PERSONALS" if the site not to want to update this to customer? This is a lot bad
I only need of one change of my date and one re-send of my code letter PVC to my new address house. Only this. And to have my account reopen while I wait my PVC, without option withdraw. No problem to me. I only to want to wait 10 days without to play in her. This is to ask a lot? This is just.
I waited until today my bills with my new address arrived in my new house address (second extract of this bills). This week arrived bill eletricity and telephone
2 agent support, Mark and Albano, spoke to me last week to send my 2 forms of docs and my photo, then today I sent to Bet365. I send all this:
- My doc ID card
- My doc driver license
- My account Eletricity Bill with my new address
- My account Telephone Bill with my new address
- My photo of me and my face holding my ID card
I still not reiceved any answer. I am waiting
What you here think about my case problem?
What more I can to make to have my account back?
I am a lot afraid with all this
Exist peoples here that can help me with my problem and to speak to me what I can to be making to resolve this? One peoples here knows administration of Bet365? Exist one site that regules Bet365 gambling, where I can to make one reclamation?
Because I already sent all my files and photos, then I already proved that I exist, that I am I really What more the site to want to update one simply information in my address and to re-send one simply letter?
Thank you to all friends of Forum SBR!