Originally Posted by
JayTris07
I'm done with 5dimes as of Jan 1, 2017 and from my recent experience with them I would not encourage anyone to do business with them. Been with them about 12 years. They were my first off shore book and although I have others I stayed loyal to them and did 95% of my business with them. This last year was very good for me betting the horses and college football. In June I requested a Bitcoin payout and it was approved. I got my money no problem. Two weeks later I requested another Bitcoin payout but this time I was no because I needed to make my deposit with bitcoin. OK, fine I understand. I requested a payout with check and after 3 weeks finally got the check. I deposited into my bank account and after 1 week the check bounces. I spoke with CS and was told to send copies of the bounce check and bank letter which I did. Two weeks later I was credited back the money but not the bank fee for the bounce check. I was told by CS that I could request a wire payout. I submitted all the info and was told that it would take 4-6 business days to reach my bank account. Seven business days pass and nothing. I contact CS again and they say there is a problem with my bank account number. I tld them I've had this same bank account number for over 20 years and never had any problem before. Submitted the wire paperwork all over again, waited again and the same crap happens. CS is horrible and everything is the fault of the customer. I called CS and told them I was tired of this BS and I was a very loyal customer. I don't want to do business with a book that treats customers like crap. They can keep the money in my account and to please close my account. From June to December I could not get any of my money. I'm done with them. I will go back to my local and I will try Nitrogen.