BetOT enters the SBR Rating Guide

[bigboydan]

What is with the change of rule from you can request payouts weekly to you can request a payout "every seven BUSINESS DAYS" Alex?

I can't speak for BetOT regarding this type of issue at all, however I can tell you that Jazz has the same policy implemented. They installed that when their players were starting to do mutable withdraws ever week which caused their processing services to become potentially red flagged.

[Peep]

Maybe BBD.

Or maybe they should just pay what they owe all at once? The way The Greek and Pinnacle do?

Then they wouldn't have to worry about "weekly requests". BTW, moneybookers and Neteller don't flag books for paying.

[bigboydan]

It's more pertaining to overnight checks at Jazz. I don't know how they have their processing setup at all there, but I'm sure it's probably not like TheGreek at all. I mean Spiro is always out there hunting new processing methods for his U.S. players (hence why things are probably running so smoothly).

[alex001]

What is with the change of rule from you can request payouts weekly to you can request a payout "every seven BUSINESS DAYS" Alex?

Hi Peep I believe we have not change the policy you can still requested weekly I believe you are confuse and may be miss informing in the forum what is says on the site is the following:

General Withdrawal Rules
All new accounts must wait at least seven (7) business days after the first deposit, or complete all bonus requirements, before making a withdrawal.

This only applies to New accounts it refers to new accounts,

and we still have this quoted in the site under site terms and conditions.

We can send a maximum of $4000 per week. Any amount greater than $4000 is divided (no part can be larger than $4000) and sent on consecutive weeks until the total amount has been delivered.


We have not change the pay out terms there still the same.

Thanks for your concern Peep

[Peep]

Thanks for the post Alex.

I was told twice this week by BetOT customer service I could NOT request weekly.

Once Richard helped out, I got back on the list to be paid, since a week had past

But when I called today to see where my money was (48 hours had past) the CS rep said my request had been denied and I couldn't apply again until seven days had past.

I want out.

[potless]

Just out of interest - Alex are you the same Alex who works on live chat at OT ?

If so you repeatedly told me you know nothing about payouts because its not your department ?
Of course there could be a whole host of Alexs working there - although I never got one in the 'payout' department - and strangely enough I'm familiar with a lot of the names as I had to make that many requests to get my money out

Just wondering

[simmmy]

Thanks Betot, i got my payment tonight to Moneybookers for about $4K ... it came from Pheonix but the main thing is ... I got my payout. Thanks Alex who i quizzed tonight and probably p!$$ed him off, and to Frank who was very helpful on Wednesday.

[Peep]

Liked the lines here, good selection of offerings.

But I can't stand being jerked around by CS who tells me one thing one day, another the next, and moves to a third position as is convenient.

I have twice had payments promised and then cancelled. They never notified me of the cancellations, I had to find out by calling back when payments did not arrive, only then was I told that the payments had been cancelled.

They were cancelled for BS reasons. One for a rollover I met (they claimed I hadn't, I had it in writing from them that I had), the other for applying for a payment again a second week in a row (this is where I got the you can only apply for a second payment after seven BUSINESS DAYS story)

I am having my balance transferred over to BetPheonix. Problem solved. I am done with BetOT.

[0biwan]

Liked the lines here, good selection of offerings.

But I can't stand being jerked around by CS who tells me one thing one day, another the next, and moves to a third position as is convenient.

I have twice had payments promised and then cancelled. They never notified me of the cancellations, I had to find out by calling back when payments did not arrive, only then was I told that the payments had been cancelled.

They were cancelled for BS reasons. One for a rollover I met (they claimed I hadn't, I had it in writing from them that I had), the other for applying for a payment again a second week in a row (this is where I got the you can only apply for a second payment after seven BUSINESS DAYS story)

I am having my balance transferred over to BetPheonix. Problem solved. I am done with BetOT.

They are very good on changing the rules for they convenience!

They own me 820$ and don't pay (as affiliate), they have suspended my account because I won't agree to post were that I was wrong and that they pay bla bla.

Be carefull people we are dealing with thiefs!

[skilos]

If they dont want pay you maybe is your fault because they are paying to all customers, as afilliate maybe you broke some rule to take advantage, you dont need to put 3 posts here.

Everybody now want make easy money as afilliate

[0biwan]

Yes, I've broke rules that didin't exist and change day by day if it is conveniente!

[rufcut]

Hi, is SBR helping players with BetOT payout problems please?

My problem is just having had to be on livechat for literally hours to arrange previous payouts, and now having been promised a payout today by three separate CS agents, someone "forgot to approve the payout before having left the office.
It was categorically promised for today, and I'd offered to be flexible and have moneygram instead of moneybookers if they were still experiencing gateway problems with the latter.

[Mudcat]

I can't comment on your problems. My payout only took one pretty quick phone call.

[rufcut]

I've submitted my complaint form and supporting emails to SBR to show what is happening to UK players who request payouts.
I think my case is fairly typical, except that I probably hassle harder than most for my money.
It's a timewaster chasing promised payments that don't turn up, and a great service you offer here to help. I think SBR is also based in Costa Rica so that is all the better.

[NDongle]

Hello,

I'm here to tell my story with betot and as far i can see i not the only one.
Since the last week i have been left in payments live chat without answer, ignored and chats closed. In the middle of that chats the agents told me that i have fullfilled the terms but they cant pay me because of technical issues.
In the next day i request again to withdraw my money, and again the person in the live chat, confirm me that the terms is fullfilled. Then i asked my money and my account closed because i was very upset with the way that i was treated until now. They process the payment and ask me to wait another day.
After waiting and checking that there is no money from them in my moneybookers i go to live chat again. Then i was told that Frank Fernell refused my payment with the reason that i don't fullfill the terms. Then i send one e-mail to Frank. Now Frank is never at the office and don't answer my e-mails. This is a very good way to stall and don't pay to the people that have the money there.
I just want my money and my account closed.

[Leesurewin]

Hello,

I'm here to tell my story with betot and as far i can see i not the only one.
Since the last week i have been left in payments live chat without answer, ignored and chats closed. In the middle of that chats the agents told me that i have fullfilled the terms but they cant pay me because of technical issues.
In the next day i request again to withdraw my money, and again the person in the live chat, confirm me that the terms is fullfilled. Then i asked my money and my account closed because i was very upset with the way that i was treated until now. They process the payment and ask me to wait another day.
After waiting and checking that there is no money from them in my moneybookers i go to live chat again. Then i was told that Frank Fernell refused my payment with the reason that i don't fullfill the terms. Then i send one e-mail to Frank. Now Frank is never at the office and don't answer my e-mails. This is a very good way to stall and don't pay to the people that have the money there.
I just want my money and my account closed.

I hope that SBR can be there to help us out as regards to the withdrawal issue with BetOT. Seem like quite a number of us are having problem with BetOT. Please be there for us SBR, Thank You.

[bigboydan]

Hello,

I'm here to tell my story with betot and as far i can see i not the only one.
Since the last week i have been left in payments live chat without answer, ignored and chats closed. In the middle of that chats the agents told me that i have fullfilled the terms but they cant pay me because of technical issues.
In the next day i request again to withdraw my money, and again the person in the live chat, confirm me that the terms is fullfilled. Then i asked my money and my account closed because i was very upset with the way that i was treated until now. They process the payment and ask me to wait another day.
After waiting and checking that there is no money from them in my moneybookers i go to live chat again. Then i was told that Frank Fernell refused my payment with the reason that i don't fullfill the terms. Then i send one e-mail to Frank. Now Frank is never at the office and don't answer my e-mails. This is a very good way to stall and don't pay to the people that have the money there.
I just want my money and my account closed.

First off, Welcome to the SBR forum

BetOT representatives have been very active in this thread. Hopefully they will provide you with some answers you are seeking. If they can't and you need further assistance, please feel free to fill out a complaint form and one of us will inquire to them on your behalf and find out the details surrounding your dispute.

[ae2000]

Add me to the list of UK players still waiting for a payout despite being promised it on livechat. Is there actually a definitive "yes / no" as to whether betphoenix will pay out if / when betot don't?

[Peep]

And here we are, post superbowl, when action traditionally drops off and all the American Football players all cash out.

Should be an interesting week for BetOT. Hope they can get everyone paid, they sure talked a big stick coming in.

[DMTexas]

If you are having an issue with your payout, please send me an email to cs@betot.com, include your account number and date of your request, give me about 24 hours to look into the situation for you and I’ll have an update on the status of the request for you.

[0biwan]

If you are having an issue with your payout, please send me an email to cs@betot.com, include your account number and date of your request, give me about 24 hours to look into the situation for you and I’ll have an update on the status of the request for you.

affiliates too?

[casinojack]

I'm a "super affilaite" over there ( and a few other books, of course) , and am curious of your deal, if you dont mind sharing, can you pm me ?

[0biwan]

Its all some threads down:

http://forum.sbrforum.com/sportsbooks-industry/137328-betot-bad-management.html

If you want I can tell you more details, just ask

regards

[ae2000]

Hello everyone I first want to apologize for the delay on my reply.

I just wanted to make things clear on the 50% Cash Bonus terms to cash out, just like it says "Cash bonus" these means it is cash, cash means it could be withdrawn. After the 12 time rollover you will be able to withdraw.

Remember we only have 1 more day left for our 50% Cash Bonus , make your deposit today and we will guarantee you a 50% Cash Bonus in the account.

To answer the 2nd question the 12x rollover is deposit+bonus, I did not have a chance to post an answer because our site has had a lot of movement today and yesterday so I did not have a chance to post the reply, don't think I have forgotten about you guys and your questions. I will try to manage be quicker with the replies.

Just logged into my account now to see that despite the above post and despite my having wagered well over the 12x rollover the bonus awarded in Novemeber has been removed as "non-cashable" despite being assured several times, as above, it was a cash bonus. I'm hoping DMTexas will be able to sort this one out too.

[GodofGamblers]

I am concerned with this.

I signed up on the 31st December with the K100 (8xD+B rollover) 100% freeplay, both my deposit (£500) and freeplay bets lost.

I got on live chat on the 11th Jan and asked if there was a reload of K100 available, I was told K100 finished but they had a similar one (NEW100) available but this had a 12xD+B rollover. I said ok and made my deposit of £500 and got £500 freeplay.

I placed my freeplay immediately and won £2400 with it and have wagered about £6000 of my £12000 rollover.

Nowhere on the site on the 11th before I deposited did it mention anything about rolling over freeplay winnings 12x, it doesn't even mention it today. Surely you can't just apply new rules and make no mention of them to customers.

I am not happy about being forced on to a £28800 rollover just because my freeplay won when there was no mention at all of freeplay winnings being rolled over before I deposited or even now on the site.

Hopefully SBR can help me.

I'm in a similar situation. I signed up to OT in December.I took two K100 bonuses and lost all my money and freeplays both times.

I took a third on December 27 or 28 which is earlier than when John took his. Livechat said K100 was still 8x deposit and bonus which I thought was reasonable. This is also backed up by John's post who got K100 at least 3 days later and still with 8x deposit and bonus. This time I did well on the promotion and won a large amount for me.

I completed the 8x deposit and bonus wagering within a couple of days of claiming the bonus. I requested a payout for the GBP equivalent of $4000 in the middle of January. OT staff checked my wagering in great detail - the customer service rep was away for about 20 minutes checking that I had bet enough! They agreed I had made the wagering requirements. I received my payout, but after that I still had nearly £4000 remaining in my balance.

I was told I had to wait a week to cashout the rest and now I've waited two weeks and OT are now saying I have got to wager another £36170!

OT are trying to enforce new rules they've added for bonuses in retrospect. I don't think anyone can think it is reasonable to ask me to wager another £36170 when the week before they were happy enough to pay me because I had met the terms of the offer I accepted.

I would have never accepted a bonus with getting on for £50000 of wagering attached to it! I'd rather play with no bonus.

I was happy with what I won, I don't want to rollover my money anymore - I met the terms of the offer. If they change those terms at a later date that's fine, but people who took the offer before should get the terms that applied at the time.

Alex has tried to help me, but the people in the payout department won't budge. They seem to think what they are doing is acceptable!

Also they are saying that because my freeplay won, I have to rollover the winnings amount from the freeplays 12x as well! This is also a new rule that did not apply to K100 at the time. K100 was 8x deposit and bonus when I accepted it - whether you won your freeplay or not was irrelevant to how much you would have to wager.

I can post my chat session with the payout manager in here, but I'll give them some time to come back to be with a solution, before I criticise them further

[johns75]

GodofGamblers, after I posted that which you have quoted above I got on live chat and the manager agreed that I should have been on the old rules and I had a rollover of just £12000 and not the freeplay winnings x12 (£34800).

He made a note of it in my account and I also took a screenshot of the chat.

I posted in this thread a couple of days later saying they had sorted it for me and they agreed to put me on the rules I should have been on and I was happy they sorted it.

After putting in a withdrawal request on friday yep you guessed it, they have now rejected my withdrawal request because I have not done the £35k rollover as I have only done the £12k.

They are not honouring the notes they have put on my account even though I have a screenshot of the chat telling me they will.

1. I should not have have been on 12x freeplay winnings at all as that was not the rule when I deposited.
2. Even when they correct their mistake with me they refuse to honour it when it comes to withdrawing.

[HeeeHAWWWW]

They do get a bit confused about rollover, it seems. Kinda inevitably when they've had so many different bonus types, then changed the rules in January.

If it's any help, others who got bonuses before the January change have been allowed to use the old rules (ie straight 8x, not the rollover on freeplay winnings).

[ae2000]

The cash bonus was and always has been, as Alex from betot pointed himself, precisely that - a cash bonus. Having met the wagering requirements and made a withdrawl already it beggars belief they've now contradicted themselves and removed it. As for imposing insane wagering requirements retrospectively...I'm just hoping someone from what appears to be the much more competent betphoenix steps in and sorts this out for everyone as it's doing their own brand which clearly they've worked hard on establishing no favours at all.

[GodofGamblers]

They do get a bit confused about rollover, it seems. Kinda inevitably when they've had so many different bonus types, then changed the rules in January.

If it's any help, others who got bonuses before the January change have been allowed to use the old rules (ie straight 8x, not the rollover on freeplay winnings).

They're being very stubborn and rude in the chat. Leaving the session in the middle of a discussion. Maybe I'll do back in there today, but could be just wasting another 30 min to no avail. Like John says even the person I speak to will agree they are in the wrong someone else further down the line is probably going to reverse the payout.

I've had my 2nd payout reversed already even though another member of staff has said everything was fine before

[rufcut]

CS will tell you that Phoenix and OT are not the same company, but when I spoke with the the new OT manager asking for a transfer to Phoenix, he told me Phoenix owns BetOT. By the way he told me OT transfers and payouts had been "temporarily" put on hold by the owner of the company over the weekend. Nice man he must be, refusing to payout customers their own money, and having his CS staff (who are just ordinary people needing to keep their jobs) lie constantly on his behalf. I asked for the owner's name and contact details but got nowhere.

[RJbetphoenix]

Greetings,

I will be handling the Betot issues here moving forward. Please Email me to Richard@betphoenix with details of any pending withdrawals so I can have them expedited. This includes affiliates as well.

With regards to rules. Whatever the rules were at the time of your last deposit is what will stand. There was an update to previous rules effective Jan 22nd. This notification of rule change was posted for a 24 hour period before deployment for all clients. That being said, and deposits after posted rule changes will have the new rules applications.

Thanks,

Richard

[trytrytry]

richard do you encourage players to get accounts at both places? any rules against that?

will the lines be identical at all times?

[RJbetphoenix]

That choice is yours. Just remember that they each handle a lot of their own CS items. In cases where I need to step in I will.

There are reasons to be in more than 1 place ex: Betmania teaser odds. However, you will see some similar lines sets in all places.

[pukbt4110]

I would like some help from sbr please

signed up with betot 22 dec, did the k100 (8 x dep and bon ....NOT bonus winnings), i met all rollover requirements, and indeed have had 2 $4000 equiv payouts up to now. I have an outstanding payout of £2870 from 22 january. I emailed DMTexas for help with this payout as he indicated above. I have not heard from DMtexas, but have just now received a curt email from Alex at betot saying i have £13600 wager requirement????????. Just spoken to Gus on live chat who has already told payout dept for me on my first requested payout(when they tried to make out it was 8 x dep + bonus winnings) that i had met ALL rollover requiements from my Dec 22 sign up and to action my payouts. Extremely annoyed about this...

[katstale]

Hey Richard,

what happened to the previous poster is not uncommon right now. CS (alex) Telling people who are well past wager requirements (and those who have already been paid) that they need to achieve some bogus wager requirement to get paid. The confusion is near as bad and frustrating as the not getting paid.

I said near....