5Dimes statement

[SBR Lou]

Hi guys,

We spoke with 5Dimes (SBR rating A+) today, and have an official statement on the batch of affected A.C.H. payments.

5Dimes: All clients with outstanding A.C.H. payments must contact customer support in order to arrange for final clearing date to be noted on their account. The sooner customer service department is contacted; the sooner a final clearing date can be defined. If funds are not received by the clearing date, the amount will be posted back to the 5Dimes account along with the corresponding fees charged. At that point the client can request for the amount desired using alternate withdraw methods.

[Syndremic]

Haha, you felt the need to still show their A+ rating?

[robmpink]

a + books don't let crooked casino software slip by without being noticed.

[mighty maron]

a + books don't let crooked casino software slip by without being noticed.

Or not refund the losses from it. Their sure took that 32k fast when it was an error.

[blackbeSSt]

Hi guys, We spoke with 5Dimes today, and have an official statement on the batch of affected A.C.H. payments.

lou, what are said dates for "affected a.c.h. payments"? or is pretty much every a.c.h. done since 10/17 no matter the day?

[SBR Lou]

lou, what are said dates for "affected a.c.h. payments"? or is pretty much every a.c.h. done since 10/17 no matter the day?

There have been reported payments normally the week following 10/17 - but anyone who is past or near the expected time-frame should follow up with 5Dimes over live support as the notice says, just to log your request. You can request Becky or Tony via the live help.

[HedgeHog]

Hi guys,

We spoke with 5Dimes (SBR rating A+ because their check to SBR was the only one to clear this month) today, and have an official statement on the batch of affected A.C.H. payments.

Fixed your post.

[blackbeSSt]

HA! talked with becky and according to her my 10/31 payout "has a higher chance of hitting your bank account" and that if it isn't there by 11/25 they will credit back to my 5d account

edit: i do find this interesting:

Becky: now, if by then, no credit has been received
Becky: we will refund with or without the confirmation of the processor of the whereabouts of the funds
Becky: meaning that there is a chance of double payment
Becky: if that occurs, i would expect for you to coming right to us to return the extra money paid

[RebelBAC]

Talked to Tony

Hi guys,

We spoke with 5Dimes (SBR rating A+) today, and have an official statement on the batch of affected A.C.H. payments.

Just an FYI-Talked to Tony on chat. He said if the money doesn't hit my acct. by friday at noon est then to contact them and they will put the money back into my 5dimes acct.

[v1y]

Fixed your post.

i laughed out loud.

[Mikail]

5dimes A+

A must have out.

[GameSaver33]

So as I sit here with CC in hand getting ready to open a new account this is not making me feel all warm and fuzzy, as a small player $10 Units who would you suggest going with?

[galaxyy]

I wonder if things have updated? Here is the response I got from them about my ***************:

We have received confirmation of our processor that every single payout was sent correctly also that the funds were debited from the bank account. In an *************** process there are only two options, one the funds credited into your account or second the funds returned to us. As per our General Manager, Tony Williams, customers need to wait until the funds reach their account. Meanwhile we will forward your account and payout information to our accounting department which will forward it to our issuer in case of a returned of your *************** the money will be credited back to your account.

[NOTGOINGTOHAPPEN]

This is the statement they gave you.With all due respect I called them I tried to arrange a final clearing date-all I got was same story need to wait to see if money is refunded to them.Yesterday I was told that money is going to be refunded to them and it will be back in my account on Friday.Today I was told need to wait until money hits my account or is refunded to them.While I do believe this wasnt an issue with 5dimes they are just not being honest with customers.I think if there was some kind of honesty and an exact date given we would all feel better.There story changes with each CS rep.Honestly how can you keep them at A+ and allow others to open accounts and make deposits when at this time they are definitely not of that caliber.They knew full well when the original ********* were not sent that there was an issue and then they go ahead and resend them.Excuse me but any accounting department would have realized there is an issue.It is the responsibility of SBR to protect the customers and this is not being done at this point.Some of us are going close to a month waiting.What about the complaints about bad checks that in of itself should be a warning and a downgrade.

[SBR Lou]

This is the statement they gave you.With all due respect I called them I tried to arrange a final clearing date-all I got was same story need to wait to see if money is refunded to them.Yesterday I was told that money is going to be refunded to them and it will be back in my account on Friday.Today I was told need to wait until money hits my account or is refunded to them.While I do believe this wasnt an issue with 5dimes they are just not being honest with customers.I think if there was some kind of honesty and an exact date given we would all feel better.There story changes with each CS rep.Honestly how can you keep them at A+ and allow others to open accounts and make deposits when at this time they are definitely not of that caliber.They knew full well when the original ********* were not sent that there was an issue and then they go ahead and resend them.Excuse me but any accounting department would have realized there is an issue.It is the responsibility of SBR to protect the customers and this is not being done at this point.Some of us are going close to a month waiting.What about the complaints about bad checks that in of itself should be a warning and a downgrade.

Hey bud,

Please ask for Becky or Tony over live help. They can help you.

[nosniboR11]

another tactic just to delay some more in my opinion

just another reason never send money overseas to gamble with these places

[hawley]

Lou will 5dimes remain an A+ book?

[RED]

Lou will 5dimes remain an A+ book?

Why?? They had one payment issue from a bad processor effecting only a handful of players on and around a certain date this month. Shit happens, if it happens all the time for the next few months, then there is a problem & a downgrade should take place.

[John Dough]

Why?? They had one payment issue from a bad processor effecting only a handful of players on and around a certain date this month. Shit happens, if it happens all the time for the next few months, then there is a problem & a downgrade should take place.

This.

Guess I'll post this for the 8th or 9th time... all books have processor issues at one time or another, even the highest rated books.

[hankcream]

Still an A+ book for me, trying to get an *************** deposit from any offshore book at this time is extremely risky. stick to P2P and write letters to your congressmen & senators and rip them a new a$$hole for the bull$hit the DOJ is trying to pull.

[5mike5]

5dimes is the best U.S. option by a landslide

[relaaxx]

Why?? They had one payment issue from a bad processor effecting only a handful of players on and around a certain date this month. Shit happens, if it happens all the time for the next few months, then there is a problem & a downgrade should take place.

yep. the price of living in this 'land of the free", is that it is more likely to happen here with the best of our sportsbook options..

[HedgeHog]

5dimes is the best U.S. option by a landslide

By a landslide? No way, but probably still in the top 3.

[Scooter]

By a landslide? No way, but probably still in the top 3.

Who are your other 2?

[Joe Dogs]

I live in Jersey, hope sports betting soon becomes a reality in A.C.

I cant see offshore transactions getting easier for U.S. citizens.

Good luck in obtaining your funds.

[HedgeHog]

Who are your other 2?

Heritage and BetIslands.

[5mike5]

Heritage and BetIslands.

they arent even close....BI wagering options cant hold a candle to 5dimes....they have a LONG way to go to come close to what 5dimes offers...they also dont offer ML on tons of games and you cant even parlay alot of events on BI site yet..plus only getting 1 p2p payout a week isnt top level either...

maybe 1 day BI will get there, but it sure isnt close yet

[Scooter]

For the record - I requested a withdrawal on Monday 10/31, AFTER the problem had supposedly been resolved for x, c, h to the USA, and was told to wait 5 business days for it to be in my account.

It's now 6 business days (not counting the day it was requested), and not in my account.

[Scooter]

Has anyone in the USA received an A,C,H and/or a check via courier since 10/17?

If so, and received a check, did your bank clear it without problems?

[pay on time]

All books have processing issues, but all books don't take a month to pay when their IS a processing issue. It's just not A+ quality to do players that way. The players that give the books the benifit of the doubt are doing fellow players a disjustice in the future. Same tactics will be used next time if the book didn't face any reprocutions.

[Uharrie]

bookmaker.eu

[Uharrie]

OK I just consulted my crystal ball....the same ball that told me to take the Saints and GIVE pts vs. the Colts in the Super Bowl a few years ago.....it says that they will refund the money to the accounts after noon on Friday, then refuse to do 2 letter payouts because unfortunatley you missed the cut off time to request one, therefore you will have to wait until Monday to request a payout. (adding 4 more days to this nightmare) BUT the real hook is that they are counting on pissed off customers to attempt to JACKPOT them over the weekend. The casinos will be tighter than anyone has ever seen them as will the lines.
Tony may be alot of things (as sugested here and elsewhere), but he is not stupid, quite the opposite, he's counting on recovering 30% PLUS over this weekend.

Comments?

[pay on time]

BD: In this day and age player safety has become a bigger factor in selecting a book. What can you tell players to make them feel comfortable sending their money to 5Dimes?
T: In the end, all anyone wants is to know their money is safe. Wagering options and great promotions can only go so far. If you don’t pay people in a quick efficient manner, you’ve lost their trust and their business. Every online processor 5Dimes uses is properly maintained to insure funds will be available for redemption at any time. Transfers with other sportsbooks are handled immediately. Person to person money transfers are available 7 days a week. Customer trust can only be earned by making sure they are treated fairly and paid in an efficient manner 100% of the time. lol

[Scooter]

For the record - I requested a withdrawal on Monday 10/31, AFTER the problem had supposedly been resolved for x, c, h to the USA, and was told to wait 5 business days for it to be in my account.

It's now 6 business days (not counting the day it was requested), and not in my account.

'

This is the 9th business day - nothing in account.

[Scooter]

Has anyone in the USA received an A,C,H and/or a check via courier since 10/17?

If so, and received a check, did your bank clear it without problems?

Anyone????