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It's just flat out wrong. Its not how you run a business. And the fact that every different customer service employee on the site tells you either a different excuse or a different time frame is just aggravating. Unreal just unreal.Comment -
Oh god what are u worried about they will pay u for sure. Give them a break sometimes, especially nowadays there are processor issues. Don't gamble what u can't wait for seriously, don't make it part of your living money.Comment -
requested a WD Nov 3rd, received it via two letter method Nov 4th
thanks 5Dimes!Comment -
Not the point dude. You don't give a company a break when they give u specific guidelines to follow, tell u a time frame and what happens? They don't follow through with it. Its going to go downhill i guarantee you if nobody receives their money. The wolff or whatever hasn't even received his money in 4 weeks. Enough is enough.Comment -
looks like p2p only for now , is the payout amount something that can be p2p? or is it a sizable chunk of cash?Comment -
SBR Lou, Justin7
WHERE ARE YOU???? WE ARE WAITING FOR THE INVESTIGATION!!Comment -
Lou, please get Tony to refund our accounts and let them wait for the "Processor" instead of the players. This is beyond insane.
From covers site:
Tony: In the end, all anyone wants is to know their money is safe. Wagering options and great promotions can only go so far. If you don’t pay people in a quick efficient manner, you’ve lost their trust and their business. Every online processor 5Dimes uses is properly maintained to insure funds will be available for redemption at any time. Transfers with other sportsbooks are handled immediately. Person to person money transfers are available 7 days a week. Customer trust can only be earned by making sure they are treated fairly and paid in an efficient manner 100% of the time.
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this is getting ridiculous. do something SBR!
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5dimes
they don't allow any withdrawal methods anymore. you can only make deposits.Comment -
really. wow.Comment -
5dimes A+ my hairy assComment -
weird, I can make withdrawlsComment -
Add me as another victim.
Today marks a month for me with no money and no answers...Comment -
You can make p2p withdrawls still... But the point is, we(*************** People) are left in the dark as to whether or not we really are getting our money since this fiasco started. All we get is we have to wait indefinitely for the money to get to us or 5dimes, which is unacceptable. They know it's not coming to us, and proved that by claiming the payouts were resent on the 10/24 date. I get that something went very wrong with the processor and they had to make up a date to stall. And I waited 3 weeks for a resolution, but a resolution never came. So now, as I head into week 4, it's time for 5dimes to refund the money and not make the players (except Ngates) wait any longer. If they end up getting the money back from the processor, great, but in the meantime, the players suffered long enough and 5dimes reputation is going down the shitter. And it's not good business to bite the hand that feeds.Comment -
I wish SBR would start banging people for being an annoyance for weeks at a time. This place is getting over run with so many idiots it's scary to even open some of these threads.
I find it really interesting how I get payouts from "D" rated books as SBR calls them in the time frames posted. I get payouts from A books even faster. If these people had some paitences and intellect in communicating with the other party they might see a lot more money hit there doorstep than they are now.Comment -
Alright Mr. Businessman. Let's just try to be neutral here even though I know you won't.
Say we own a 50 million dollar book. Let's say that we hit a bump in the road for some customers and we have troubles getting out $100k in payments. I'll help you with the math that is .2% of our entire bottom line as a business. Explain to me why the **** I should even bat an eyelash as an owner to go chase them down and make them happy? I think you guys better be greatful for what you are getting because you are nothing to the bottom line.
Change the numbers and the percentages, but you get this idea. This is a business, not your soap box.Comment -
Am I the only one that wishes people like big12expert and tdog get stiffed?
My god....I remember when it was normal to get paid in 3-4 weeks...... now, 5dimes ***** up once and they have to wait for there money and its the end of the world lmao
I can't play there anymore cause I took 5 figs from them 2 yrs ago and tony didn't like the fact that I chased steam....but they are as solid a book as they come and aren't ******* anyone over.
This thread is full of a bunch of babies.....pathetic imo.Comment -
Does it look like I said I received my payout?
ohhhh, no it doesn't say that.
you say, They offer you no payout methods, only deposit. I just said I was offered payout methods, just not a.c.c.h.
dunce.Comment -
I dunno about all this guys doesn't look good at all.... I haven't received my A.C.H from 10/31 yet and I requested a payout via totally different method via check today (Monday) and the money still hasn't been taken out of my account... I am wondering if this processor issue is even bigger then what we thought.
I am by no means people will not get paid b/c 5dimes has been soild but I wish SBR moderator would speak with 5dimes and come in and give everyone an update on the matter.Comment -
Can anyone tell me if SBR has checked or looked into these claims by the players? I know I am new on here but I just spent 30 minutes reading through all of this and not one Moderator has stated any updates. Am I on the wrong website or something? ThanksComment -
Are you kidding with this post. I do own my own business, and I am successful.. If I treated customers the way 5dimes did, I wouldn't be in business long. Have you ever heard of "Reputation" or maybe "Word of Mouth?" True, my couple Grand may not mean anything, but what about the 2,000 people reading the boards that don't post. You do realize you just slammed 5dimes worse than any of us did who didn't get paid. We need to be greatful?? This is such a dumb statement. I need to be greatful after I deposit, win, and cash out?
There are a ton of other places to play. For your info, this happened to me with a wire with another book 2 months ago, after they found the problem which took 5 days, they called me on the phone and told me what happened, and sent me an overnight check after refunding my money INSTANTLY.
5dimes is trying to hide the problem, being very deceitful, and are delaying any kind of refund and it's going on 4 weeks for most. When you get beat out of money, come back and post.
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5dimes should be applauded for many things. Customer service is not one of them, and I speak from experience.Comment -
Island Casino/5D
on 10/17 I requested 2 "2 letter" payouts. The smaller limit was no problem and I recieved it qiuckly. The larger limit however was another issue. The first lie was that you could only withdraw using W* once per 30 days. I normally withdraw with that method a min. of 2x per month. I was forced to accept either *** or check, since I have had check problems multiple times in the past I elected *** which I have never had any issues with....Now i can plainly see why they lied about the W* and forced the other 2 options down my throat.
If this was some kind of freak of nature thing why in the world would they lie about how often W* was able to be used, and force the very method that is suddenly an "issue" on me?
IMHO this is a calculated deception on thier part. Had I requested an *** rather than had it forced upon me, I'd give them the benifit of doubt. BUT why would they refuse to allow the most popular p2p, if they weren't up to something?
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exactly they are lying crooks who will soon be seized by the us government or run off with the money.on 10/17 I requested 2 "2 letter" payouts. The smaller limit was no problem and I recieved it qiuckly. The larger limit however was another issue. The first lie was that you could only withdraw using W* once per 30 days. I normally withdraw with that method a min. of 2x per month. I was forced to accept either *** or check, since I have had check problems multiple times in the past I elected *** which I have never had any issues with....Now i can plainly see why they lied about the W* and forced the other 2 options down my throat.
If this was some kind of freak of nature thing why in the world would they lie about how often W* was able to be used, and force the very method that is suddenly an "issue" on me?
IMHO this is a calculated deception on thier part. Had I requested an *** rather than had it forced upon me, I'd give them the benifit of doubt. BUT why would they refuse to allow the most popular p2p, if they weren't up to something?Comment -
Ok guys popping in again. You know my posts are few and far between, i am with you guys waiting on $2300 from 10/17. I called friday and spoke to Rommel and was told there would be some sort of decision by monday. So i called today and spoke to Mario in customer service and was told i have to wait and they are waiting for the money to be refunded to them from the processor and admitted finally that we wont be receiving it via a.c.h. I have been one that has been super patient on this issue being that i firmly believe 5dimes will make it right. So anyway he told me now that by friday there would be a decision on refunding our accounts (98% chance this decision will happen as he told me). Anyway like i said i have been super patient but at this point they need to refund our money into our accounts and deal with their processor issues without us waiting. As i told Mario they are the ones with the $million business not the small guys on the other end. This money is not life threatening for me as i only gamble what i can afford but at this point the right thing needs to be done. I understand they help pay the bills here at SBR which i'm happy to be a member of and is a great informational and informative tool all online players should utilize but its time to get us some answers here on this issue. If 5dimes would have at least reached out during this delay and kept us updated(even if it was lies and stall tactics) i would have been happier as a customer of theirs, but they have handled this as poorly as possible. Anyway best of luck to all of you that are waiting just as i am.Comment -
Latest Line
Please wait for a site operator to respond.
You are now chatting with 'Jim'
Jim: Hello. How may I assist you today?
: ******************where is my *************** from the 17th?
Jim: allow me a moment please.
: ok thanks
Jim: let me check updates from Management about those *************** pay outs in the limbo
ok
Jim: according by Management
Jim: if at noon eastern time on friday, the funds have not hit your bank account, even if we do not have confirmation where the funds are, the funds will be credited back to your account at that time
Jim: this comes with one very important condition
Jim: should the wire arrive after noon eastern on friday, the amount of that transaction will be deducted from your account balance
Jim: as we still have no way to predict if the funds will hit or be returned
Jim: its clear the odds are not very strong on the funds arriving, but that possibility always remains
Jim: and this is coming from the highest authority in this company, Tony .
Jim: contact us on friday after noon eastern time, and you will be credited
Jim: all the prior stipulations stated will apply.
: I wasa told this exact same thing on saturday....except that the funds would be returned TODAY
: i was garuenteed today
Jim: I don't thing that it would been guaranteed, since we don't know yet what's going on with this issue made by our processor, we still having a chance that the money hit your account, as I said this is coming from the highest authority in this company and if you talk to him you will be told the same thing I just said, we do really apologize but that's how he is handling this issue and it will stand like that .
: ok
**ok so I can't spell when I am fending off objects from entering my #$%***Comment -
Hi guys,
We spoke with 5Dimes today, and have an official statement on the batch of affected A.C.H. payments.
This statement will be posted in a new thread as well, to keep players from having to sift through 7 pages.5Dimes: All clients with outstanding A.C.H. payments must contact customer support in order to arrange for final clearing date to be noted on their account. The sooner customer service department is contacted; the sooner a final clearing date can be defined. If funds are not received by the clearing date, the amount will be posted back to the 5Dimes account along with the corresponding fees charged. At that point the client can request for the amount desired using alternate withdraw methods.Comment -
nm.Comment -
Where is tdog? An apology is in order. They have credited everyones account affected by the *************** delay.Comment -
OK I am physic....got my money back into my account, BUT (as I predicted) it's too late for the $2500 ##. Kim offered just the standard 950 ## when I asked for the other 2 letter also after a long delay she offered the 690 version when I told her I knew about the 850 version she relented after another long delay. But she kept trying to talk me into waiting until Monday for the whole balance via **. And of course I had to remind her of the fee promise (I still lost $10 on that deal b/c of the multiple withdraws, but that's not a problem). W A I T it gets better, I requested a B2B for my balance and I was $10 short of the min. required to do so (YEP that same $10) and they would not waiver. THERFORE they still have 21% of my *** payout and as I predicted, I am positive they are hoping I attempt to hit them over the head this weekend, resulting in their getting to keep a percentage of the money from this nightmare.Comment
