Heritage Sportsbook making big moves. Feedback wanted

[Bill Dozer]

We visited Heritage today. The book looks a lot different than even a few months ago. The training room was full, they have a new soccer lines department, CS has doubled and they are hiring. They are making big investments to keep levels of service up with quadruple the business while bringing up the wagering menu in line with TheGreek. It looks like BetJam players are going to be pleased this football season. Heritage also told us to expect free payouts per month by different methods come September.

Too often in a takeover you see the book just take whatever players stick and don't adapt so it was goo to see the growth in house to go with the database. How has Heritage been for you compared to BetJam? Heritage wants the feedback, positive and neg.

[wrongturn]

great to know

[gomiamigo]

Hi Bill,

Been waiting 2 weeks for Heritage to make good on my withdrawal they messed up, or credit my account back. They never contacted me or called me back no matter how many times I reached out to them to let them know about the problems on their end.

I know you guys are looking into it for me, but compared to BetJ and Greek where I was very happy this level of CS is quite poor -- esp as I was already a Heritage customer.

I am also worried about the possibility of ID theft.

Thanks for all your help in this matter. I'm glad you were able to visit Heritage in person.

best,

[Bill Dozer]

Yes, we've had hundreds of questions about what to expect so we were glad to finally get over there and say things are looking good. Of course what matters is the results in September.

[increasedodds]

Are they going to have all the offerings Greek had as they initially said?

Im surprised to see they are not cloning Greek's lines.

[iQon]

We visited Heritage today. The book looks a lot different than even a few months ago. The training room was full, they have a new soccer lines department, CS has doubled and they are hiring. They are making big investments to keep levels of service up with quadruple the business while bringing up the wagering menu in line with TheGreek. It looks like BetJam players are going to be pleased this football season. Heritage also told us to expect free payouts per month by different methods come September.

Too often in a takeover you see the book just take whatever players stick and don't adapt so it was goo to see the growth in house to go with the database. How has Heritage been for you compared to BetJam? Heritage wants the feedback, positive and neg.

Only reason I deposited. Could use more soccer leagues and props, though. At least 2nd divisions of the new countries they're carrying.

[minet123]

Did you just copy and paste your post about Bet Phoenix from 3 years ago....

[wantitall4moi]

sounds like a typical August getting ready for the NFL rush. Might be a little busier than usual since so many shops have left, but spinning t like theyre going above and beyond is maybe laying it on a little thick.

I half expected to see the words "they have deep pockets' and are 'as solid as any book I have ever visited' typed in that statement.


These things arent negative or a criticism, just looks like business as usual to coin the favorite phrase of this board.

Once free pay outs hit and multiple withdrawal options or something like that then that might lead the way for some backslapping. Seriously if any book jut went back to what people got just 5 years ago it would be something.

Bill: Sounds negative to me since you are saying my post is insincere. I'm answering specific questions and stating facts about free payouts and a soccer lines department that has not been there before as we start EPL. Heritage doesn't fire and hire seasonally. I know, especially for posters from Shrink's boards, there will be questions when an admin makes a positive post under banners. It's fine.

[Bill Dozer]

Hi Bill,

Been waiting 2 weeks for Heritage to make good on my withdrawal they messed up, or credit my account back. They never contacted me or called me back no matter how many times I reached out to them to let them know about the problems on their end.

I know you guys are looking into it for me, but compared to BetJ and Greek where I was very happy this level of CS is quite poor -- esp as I was already a Heritage customer.

I am also worried about the possibility of ID theft.

Thanks for all your help in this matter. I'm glad you were able to visit Heritage in person.

best,

Oddly this is actually from BetJam's provider. Mgr. Mike is auditing it to see how one of 3 didn't reach you. He's noted this is the first time this has happened. We'll update you by tomorrow.

[robmpink]

let me guess, they will be a sponsor in 3 weeks.

Bill: They have turned down the offer to be a sponsor as they don't take any new players.

[blackbox]

AS long as the checks are GOOD- mine was not??

Bill: Yea, thats the check company that came over with BetJam players. I'm told they will be as normal. But we wouldnt tell you it can't happen. Every book in that market has had to resend checks in the past.

[BeatTheJerk]

Yeah so Bill why are they charging 20% for ** withdraws ? That's not right. It's not costing them that much to send it.

[ProfaneReality]

Ask them to invest a little time and effort in adding new deposit/withdrawal methods.. they have been stagnate in this area for years.

Bill: I hear ya, times are not convenient for books. I do think they will have more than BetJam....That's one of the reasons why Heritage has your acct now.

[ProfaneReality]

Yeah so Bill why are they charging 20% for ** withdraws ? That's not right. It's not costing them that much to send it.

they arent... you are just repeating things you have heard. I play there regularly.. its not close to 20%

[gomiamigo]

Oddly this is actually from BetJam's provider. Mgr. Mike is auditing it to see how one of 3 didn't reach you. He's noted this is the first time this has happened. We'll update you by tomorrow.

Thanks, they were unforthcoming with that info when I spoke to them. Also, 2 of the 3 were missing, I only rec'd one....I asked for a check in the first place but that didn't happen either. Never had a problem with BetJ before in many years. {They better know how many were stolen by now...]

I find it odd after 2 verbal promises by Heritage CS to at least email the info within minutes [so I could at least verify if they were cashed elsewhere as they are now alleging] they never did respond at all. Mistakes happen to everyone, but refusing to communicate with a good custy is bad business.

Thanks again for your help with this, it is very much appreciated.

Bill: Youre welcome gomiamigo. I'm sure it'll be sorted out here soon.

[ebbearsfb1]

bill your recommendation heritage or Legends ?

Bill: I'd say guest demo their software because they are different styles. Both are known for CS. Legends gets the nod with 33% bonus.

[flyingillini]

No surprise, they have had the #1 guy in the industry running the book for years, Mike.

[Extra Innings]

let me guess, they will be a sponsor in 3 weeks.

Bill: They have turned down the offer to be a sponsor as they don't take any new players.

You just got buried there pal.

[ebbearsfb1]

thanks bill.. locked in at legends

[BettingGeek]

I feel very pleased with Heritage. If they could lower the Soccer juice, I'll put in another Dime
Other than that, everything is good

[mtneer1212]

Yeah so Bill why are they charging 20% for ** withdraws ? That's not right. It's not costing them that much to send it.

They are not charging 20%. I just called today to ask, and I was told one free payout a month by check, or $70 on a same-day Wallyworld withdrawal of $799.

[BeatTheJerk]

they arent... you are just repeating things you have heard. I play there regularly.. its not close to 20%

Wasn't there a chart that shows this info on their website ? Yes you are absolutely right, this is what I read on SBR.

[jjgold]

Fine so far

I see little difference with Greek, BetJamaica and Heritage.

[KGambler]

I am a happy customer so far.

[Brock Landers]

no complaints

[BigDaddy]

i wish they would lower the juice on their quarter lines

not having greek and betjam to bet 1st qtrs

sucks.

[mtneer1212]

Always been good to me. I do wish they would get the new website working, or even better, make the old site a little better.

[ProfaneReality]

i wish they would lower the juice on their quarter lines

not having greek and betjam to bet 1st qtrs

sucks.

arent they -130 or something insane like that?

[9nickel]

I second the lowering of the Soccer juice..
Maybe they can look at 5dimes and pinnacles lines on soccer and adjust a bit from there

No problems so far here though

[Microphone]

No problems here either. First withdrawal will tell story. Look forward to that September withdrawal info.

[Scooter]

Just wrote a long post with feedback, then got "Database Error" when I sent and it disappeared.
Will not bother to write it up again.

Getting "Database Error" page frequently tonight when trying to log into the Forum.

[mozomboking]

no problems yet

[Scorpion]

i wish they would lower the juice on their quarter lines

not having greek and betjam to bet 1st qtrs

sucks.

me too, juice is too much

[Bill Dozer]

Just wrote a long post with feedback, then got "Database Error" when I sent and it disappeared.
Will not bother to write it up again.

Getting "Database Error" page frequently tonight when trying to log into the Forum.

sorry scooter. we had server update for tonight

[onlooker]

Just wrote a long post with feedback, then got "Database Error" when I sent and it disappeared.
Will not bother to write it up again.

Getting "Database Error" page frequently tonight when trying to log into the Forum.

sorry scooter. we had server update for tonight

http://forum.sbrforum.com/players-talk/1224224-sbr-posting-forum-downtime-2am-edt.html