All Bookmaker.eu, Justbet and Galaxysports issues

**carlmon** · 10-09-21, 10:45 AM

anyone that has had something similar happen to them have any updates? I'm still in the same situation as I was ~10 days ago

**aliosman82** · 10-12-21, 12:34 AM

I read about your story and went to register with them, account was closed within 15 minutes. Not even eligible for their massive bonuses, so why on Earth would they disable? I think they have an issue with their license.

**PrettyBadBet** · 10-12-21, 04:37 PM

Nothing to update, still the same issues as before

**Optional** · 10-12-21, 05:32 PM

I just PMed you three with this problem.

If you contact CS now they will manually approve your accounts.

**Optional** · 10-12-21, 05:33 PM

Originally posted by aliosman82

I read about your story and went to register with them, account was closed within 15 minutes. Not even eligible for their massive bonuses, so why on Earth would they disable? I think they have an issue with their license.

If you contact CS again now they should understand what the problem was and manually approve your account.

**DontTailMe** · 10-12-21, 05:45 PM

That's odd.

**sportskevin744** · 10-13-21, 11:57 AM

Originally posted by Optional

I just PMed you three with this problem.

If you contact CS now they will manually approve your accounts.

Same thing happened to be and have msg'ed you optional, please help.

**aliosman82** · 10-13-21, 02:06 PM

No luck for me, makes me think it's some major internal issue seeing so many people being restricted upon registration. Best of luck guys, plenty of decent bookies out there.

**kakad** · 10-13-21, 02:16 PM

Originally posted by aliosman82

No luck for me, makes me think it's some major internal issue seeing so many people being restricted upon registration. Best of luck guys, plenty of decent bookies out there.

Do you have an account with a sister book? Bookmaker disabled my account there and will not enable it because of my BetCris account.

**Optional** · 10-13-21, 02:58 PM

Originally posted by sportskevin744

Same thing happened to be and have msg'ed you optional, please help.

Originally posted by aliosman82

No luck for me, makes me think it's some major internal issue seeing so many people being restricted upon registration. Best of luck guys, plenty of decent bookies out there.

Originally posted by kakad

Do you have an account with a sister book? Bookmaker disabled my account there and will not enable it because of my BetCris account.

I am told the problem stems from an automated security system that has identified these accounts as bot signups.

Our management contact is liaising with their security manager to get you all approved ASAP.

I'm not sure why CS has still not helped but I have let him know.

Confident he will get you all squared away fairly soon.

**aliosman82** · 10-13-21, 03:00 PM

I am based in Europe so never attracted to any of the BetCris' brands. I know they are big across the pond and I recently read that BetCris have obtained a license in Poland. FIrst I went to galaxy but there was no sign up button (weird) asked the CS and they told me they don't accept customers at the moment and pointed me to register on justbet or bookmaker. Have heard of bookmaker before so I went there. Decided to check that it's OK to register from Europe so first thing was to ask the CS. Funny enough it was the guy from galaxy who I spoke literally a minute before. This was already pretty random for me.

I registered had a look around what the site offer, pretty poor selections on non-US sports, must have been about 10-15 minutes tops when I wanted to check the payment methods and to my surprise I was required to Login again to access the Cashier. At this point my account was disabled.

This doesn't speak well about bookmaker, had I deposited would've been kicking myself. Have just heard horror stories of them holding the money for as long as they need.

Have they got an issue with their license - possible, the red flags are there. Seeing more and more cases of closed accounts popping up would concern me if I was a customer of theirs. It's baffling as they have top rating on SBR, but they act like a third tier bookie. Some of they CS responses were just plain rude, expression of the sorts "We don't want your business" and closing the chat abruptly. Big warning signs. Not fussed as I really don't see them as anything fancy for European players, but how they manage to work with this attitude is beyond me.

**aliosman82** · 10-13-21, 03:07 PM

Originally posted by Optional

I am told the problem stems from an automated security system that has identified these accounts as bot signups.

Our management contact is liaising with their security manager to get you all approved ASAP.

I'm not sure why CS has still not helped but I have let him know.

Confident he will get you all squared away fairly soon.

Thank you for the efforts mate. It's weird they would flag as bot as a bot would never try to chat with the CS, it's just my 2 cents.

**Optional** · 10-13-21, 03:13 PM

Originally posted by aliosman82

Thank you for the efforts mate. It's weird they would flag as bot as a bot would never try to chat with the CS, it's just my 2 cents.

Yes, that plus the deposits are fairly convincing to our contact too

Although something must be still concerning security I guess.

Fingers crossed it is sorted out today.

**PrettyBadBet** · 10-13-21, 04:24 PM

Thanks for all you do Optional, I spoke with CS today and they seem to be pretty snippy when I told them I was directed to them. Was told "There is a note on file that you know your account is under investigation you are supposed to just wait"

**DontTailMe** · 10-13-21, 06:45 PM

Originally posted by Optional

Yes, that plus the deposits are fairly convincing to our contact too

Although something must be still concerning security I guess.

Fingers crossed it is sorted out today.

Since we just started seeing a rash of these reports recently, I'm guessing it's a new security feature they recently implemented. And if that's the case, then it's probably growing pains - their algo isn't yet sophisticated enough to identify these sign ups as legit.

Good to finally have an answer though.

**carlmon** · 10-14-21, 08:24 PM

Im unlocked! Thank you so much @optional. I can only imagine how much longer I would have to wait if it wasn't for you!

**Optional** · 10-14-21, 08:26 PM

Originally posted by carlmon

Im unlocked! Thank you so much @optional. I can only imagine how much longer I would have to wait if it wasn't for you!

Oh that's really good to hear.

They have not told me about this as yet.

**PrettyBadBet** · 10-15-21, 06:59 AM

Mine is also! Thanks fellas!

**Optional** · 10-15-21, 08:52 AM

Originally posted by PrettyBadBet

Mine is also! Thanks fellas!

Thanks for letting us know.

Anyone who sent an account ID to me should be fixed now.

**cornmeal** · 10-15-21, 05:27 PM

Great work sir👍👍

**CoryTimm** · 09-30-23, 12:05 AM

Originally posted by Optional

Don't worry. It won't take months.

Hi my account is also on hold until further notice are u able to help me?

**Optional** · 09-30-23, 12:26 AM

Originally posted by CoryTimm

Hi my account is also on hold until further notice are u able to help me?

WHen did you open the account?

How long ago did they suspend it?

Did they offer any reason?

**CoryTimm** · 09-30-23, 11:46 PM

Originally posted by Optional

WHen did you open the account?

How long ago did they suspend it?

Did they offer any reason?

The account been open for a few weeks until I won in casino tournament last week that's where the review started it been suspended for about 6 days now. All casino told me its being review by the fraud department

**CoryTimm** · 09-30-23, 11:53 PM

To be exact was open 9/05/23

**Optional** · 10-01-23, 02:54 AM

I have PMed you some information.

If not resolved or updated by mid next week I can approach a manager in there to look at it for you.

**CoryTimm** · 10-01-23, 10:10 AM

Alright thank you.

**CoryTimm** · 10-01-23, 10:17 AM

Originally posted by Optional

I have PMed you some information.

If not resolved or updated by mid next week I can approach a manager in there to look at it for you.

Alright thank you

**CoryTimm** · 10-04-23, 11:51 AM

Originally posted by Optional

I have PMed you some information.

If not resolved or updated by mid next week I can approach a manager in there to look at it for you.

Still no updates as of today.

**bjorn247** · 10-04-23, 03:20 PM

Same thing happen to me with layingtheodds.co.uk.

**CoryTimm** · 10-09-23, 06:10 PM

My account is good to go thanks Optional.

**Optional** · 10-09-23, 07:46 PM

Originally posted by CoryTimm

My account is good to go thanks Optional.

Great news.

**Chowen** · 05-11-24, 09:40 AM

Hello everyone.I read quite a few messages here and get the impression that the forum is very high quality. And it seems I found the right topic similar to my problem/
After some time, I decided to return to sports betting and remembered that I had an unresolved problem with bookmaker.eu.
My account is also on hold until further notice
I have over 10 exchanged back and forth with KYC department. They have requested a bunch of verification from me. If I take one more selfie of myself the flash might make me blind. Things have steadily progressed to be more and more concerning. I've messaged KYC 4 days in a row now without a single response. Live chat won't even let me speak with the supervisor on staff.
Evan more, my documents have been aproved one time, and then ....Thank you for contacting us!Your documents have been received and approved. The department in charge on enabling your account will be here after 5 a.m PSTI just made a deposit and didn't even place a single bet. If bookmaker.eu don’t want to do business with me-okay, totally fine.
BUT, Please return my deposit.

**Optional** · 05-11-24, 09:54 AM

What was the unresolved issue about?

**Chowen** · 05-11-24, 10:02 AM

the same as TS. I signed up to bookmaker, deposited $300 USD via bitcoin and when I went to place my first bet they said that I am not able and my account was instantly locked

**Optional** · 05-11-24, 10:04 AM

Originally posted by Chowen

I decided to return to sports betting and remembered that I had an unresolved problem with bookmaker.eu

What was that problem about?