All Broker, Agent and Offshore Exchange Issues

[Optional]

I will keep disturbing Betfair, until now they kindly reject all my complaints saying that it is their responsibility.

You must be handling it badly. Others with the same problem manage to get help. Every time I can recall it being posted on here.

[yellowstorm21]

They are unlikely to do anything more than make excuses unless their relationship with Betfair is threatened.

Show Betfair the fake account entries and demand that they investigate THEIR agent.




Talk to Betfair like it is 100% their problem and cannot be palmed off to any third party.

That is what works.

I will keep disturbing Betfair, until now they kindly reject all my complaints saying that it is their responsibility.

[yellowstorm21]

this happened to me 3 years ago. after all that was said and done. it was a BIA employee that stole the money. ultimately they refunded my money.

really? As you have read my friend, I am very suspicious about BIA as well. but how they admitted someone insider stole your money after 3 years? how you managed to get your money back and after such a long time you managed to keep your case alive? in my case they said that lost funds is not their responsibility. how do you believe I should proceed?

[Optional]

They are unlikely to do anything more than make excuses unless their relationship with Betfair is threatened.

Show Betfair the fake account entries and demand that they investigate THEIR agent.

Talk to Betfair like it is 100% their problem and cannot be palmed off to any third party.

That is what works.

[Foosball Champ]

this happened to me 3 years ago. after all that was said and done. it was a BIA employee that stole the money. ultimately they refunded my money.

[yellowstorm21]

hi to everyone. here is a short update to my situation. BIA has informed me that according to Orbit's investigation there wasn't any fund passing caused from my bet, so the 2900 euros stolen from my account happened because my credentials were hacked and this is my own responsibility...Of course I strongly disagree with this statement, since they never answered directly to my questions:
1. from which IP the bet was placed?
2. have they traced any account which immediately matched that bet (everything was organised and executed in 30 minutes)
3. why the odds of that bet are displayed differently in my betting history at orbit? (in "my bet" section the bet's odds are displayed as 2.00 and at the same time , in "my account" section the same bet's odds are displayed as 132.50, please check the screenshots that I have uploaded)

https://ibb.co/6ydD7xh

https://ibb.co/T15y1t3

Is this normal? Have you seen such thing in orbit betting history?

Guys, really I would appreciate any help, any guidance, it is against my consciousness to give up, because I know that I didn't do any mistake from my side.
thanks a lot for the time you spend to read my posts.

[oscark43]

If you plan to use OrbitX, use them but with severe caution (don't keep much funds there overnight), otherwise there are better brokers out there.

Alfie, which brokers would you say are better?

[Optional]

This guy does not like them

https://www.sportsbookreview.com/forum/sportsbooks-industry/3710007-violated-orbit-account.html

He thinks they placed fake bets in his account to steal his funds.

[flyingillini]

I am just curious about them. Pinny is my main book. I don't know a thing about them

[Alfie White]

If you plan to use OrbitX, use them but with severe caution (don't keep much funds there overnight), otherwise there are better brokers out there.

[flyingillini]

Betinasia.com

Anyone have any experience playing here?

[yellowstorm21]

This happened before with BIA's Orbit accounts, it smells as if it is inside job as even before we have seen reports exact same thing happening where losing bet is smashed on cricket.

Eventually, none of the funds are repaid and ball is bounced all over the place shifting the blame from one side to another. They will claim your PW hasn't been secure and that you leaked it somehow, somewhere.

From what I know bet-football is mastermind behind orbit, so you might want to contact them as well and see if they can do something, but I wouldn't get my hopes up since that bet might've been matched somewhere else rather than Orbit (directly on BF, or any of the brokers offering BF liquidity.

Anyway, best of luck.

thanks. can you recall in the past similar issues with so high staked losing bets on cricket?

[yellowstorm21]

just to add another possible explanation: did you ever (try to) use the Orbitxch (without "e") site to login instead of Orbitexch? There's aa explicit note at the top of the site saying that you should absolutely never use your credentials elsewhere, so I guess they have experienced phishing issues in the past - and that could easily lead to something like this to happen of course.

I do not think so, BIA answered that they did not notice any phising attempt in my account...I am really desperate, I do not know how should I proceed with this issue.

[yellowstorm21]

This happened before with BIA's Orbit accounts, it smells as if it is inside job as even before we have seen reports exact same thing happening where losing bet is smashed on cricket.

Eventually, none of the funds are repaid and ball is bounced all over the place shifting the blame from one side to another. They will claim your PW hasn't been secure and that you leaked it somehow, somewhere.

From what I know bet-football is mastermind behind orbit, so you might want to contact them as well and see if they can do something, but I wouldn't get my hopes up since that bet might've been matched somewhere else rather than Orbit (directly on BF, or any of the brokers offering BF liquidity.

Anyway, best of luck.

thanks a lot. I contacted with bet-football, they said that I will have to find a solution via my agents, since they have no access to my account.

[infotimbo]

I am pretty sure that the fraud comes from their side. My IP wasn't hacked, neither someone hacked my account, they did it themselves.

just to add another possible explanation: did you ever (try to) use the Orbitxch (without "e") site to login instead of Orbitexch? There's aa explicit note at the top of the site saying that you should absolutely never use your credentials elsewhere, so I guess they have experienced phishing issues in the past - and that could easily lead to something like this to happen of course.

[Alfie White]

This happened before with BIA's Orbit accounts, it smells as if it is inside job as even before we have seen reports exact same thing happening where losing bet is smashed on cricket.

Eventually, none of the funds are repaid and ball is bounced all over the place shifting the blame from one side to another. They will claim your PW hasn't been secure and that you leaked it somehow, somewhere.

From what I know bet-football is mastermind behind orbit, so you might want to contact them as well and see if they can do something, but I wouldn't get my hopes up since that bet might've been matched somewhere else rather than Orbit (directly on BF, or any of the brokers offering BF liquidity.

Anyway, best of luck.

[Optional]

thanks again! I contacted with Betfair and they told me that they do not have any connection to Orbit, Betfair is just providing Orbit with software. I found this link

https://www.xn--orbtexch-vkb.com/contact/

but the message I am trying to send , cannot be sent, "please try later" it says. I wonder how I will be able to reach directly Orbit.

I don't know. Betfair is who I think you need to work on speaking with.

But good luck with it.

[yellowstorm21]

you will find an internal account ID in your betting history they can use. Or the agent will find you from the exact bet time.

No need to mention BIA... Orbit is Betfairs partner in this. Just explain a mystery bet appeared and you want BF to check if Orbit isn't the one messing with you. keep it simple.

https://support.betfair.com/app/contact_us/?launchMessenger=1&msgCategory=unauth-dispute&_gl=1*187dmp7*_ga*MTI2Mjk5NTIzMi4xNjY0NDAxMzg4*_ga_K0W97M6SNZ*MTY2NDQwMTM4OC4xLjAuMTY2NDQwMTM4OC42MC4wLjA

Wait for the robot chat to load and answer the screening questions.

thanks again! I contacted with Betfair and they told me that they do not have any connection to Orbit, Betfair is just providing Orbit with software. I found this link

https://www.xn--orbtexch-vkb.com/contact/

but the message I am trying to send , cannot be sent, "please try later" it says. I wonder how I will be able to reach directly Orbit.

[Optional]

Here are betfairs full instructions for all countries in case you need more info about how to proceed

https://www.betfair.com/aboutUs/Dispute.Resolution/

[Optional]

thank you for your reply my friend. You mean that I can contact with Betfair, although my account is at Orbit , which was created via BetInAsia? At Orbit I am only a username, would Betfair still be willing to deal with my problem?

you will find an internal account ID in your betting history they can use. Or the agent will find you from the exact bet time.

No need to mention BIA... Orbit is Betfairs partner in this. Just explain a mystery bet appeared and you want BF to check if Orbit isn't the one messing with you. keep it simple.

https://support.betfair.com/app/contact_us/?launchMessenger=1&msgCategory=unauth-dispute&_gl=1*187dmp7*_ga*MTI2Mjk5NTIzMi4xNjY0NDAxMzg4*_ga_K0W97M6SNZ*MTY2NDQwMTM4OC4xLjAuMTY2NDQwMTM4OC42MC4wLjA

Wait for the robot chat to load and answer the screening questions.

[yellowstorm21]

I think your best option is to go to Betfair directly and make the accusation to them.

They can quickly see if the bet was logged from a different IP, who matched it, and if that account/s look suspicious.

Don't try to explain all this stuff about I dont bet cricket. You only need to say I did not place this bet and think your agent did it to steal from me.

And before someone chimes in to say they won't help you, I know that they will. There are other threads here about BF Agents who did get help from BF.

Give them the account ID/s you can see in your betting history and they can find you.

thank you for your reply my friend. You mean that I can contact with Betfair, although my account is at Orbit , which was created via BetInAsia? At Orbit I am only a username, would Betfair still be willing to deal with my problem?

[yellowstorm21]

so was their goal to win and then withdraw to themselves?

i would escalate as high as you can go

yes my friend, I am pretty sure that the fraud comes from their side. My IP wasn't hacked, neither someone hacked my account, they did it themselves. I would like to hear ideas and thoughts about how I can react to this crime!

[Optional]

I think your best option is to go to Betfair directly and make the accusation to them.

They can quickly see if the bet was logged from a different IP, who matched it, and if that account/s look suspicious.

Don't try to explain all this stuff about I dont bet cricket. You only need to say I did not place this bet and think your agent did it to steal from me.

And before someone chimes in to say they won't help you, I know that they will. There are other threads here about BF Agents who did get help from BF.

Give them the account ID/s you can see in your betting history and they can find you.



https://support.betfair.com/app/cont...TM4OC42MC4wLjA.

[yellowstorm21]

I know it is difficult. I immediately contacted with BIA, they said they forwarded the message to their relevant department...I gave them an exact picture of me as a player. They can see all my bets (back and lay), usually small amounts, only on soccer, tennis and e sports...Betting 2900 euros on cricket is madness, that is why I asked them to investigate the IP which was used to log in to my account..

[yellowstorm21]

someone who follows cricket events and markets could tell me perhaps. I would appreciate it!

[yellowstorm21]

that is why I would need the help of someone who knows about cricket. I bet only on soccer, esports and tennis

[Foxx]

That sucks. I think it would be important to know if that was fair odds or not.

What were the odds matched?

[yellowstorm21]

thanks for your replies guys.

[infotimbo]

so was their goal to win and then withdraw to themselves?

I have no clue about cricket either, but I'd guess it was used to transfer the money to another account, using a bet which was never going to win anyway. Or was "133 1st Innings 30 Overs" (whatever it means) a fair pre-game line for that match?

[infotimbo]

Hope a solution can be found for you to get your money back, but it sounds like it will be difficult indeed.

Did you set your own password on Orbit, or was it still the one they created the account with? Because as far as I can remember from the agent I use (not BiA), those used for Orbit looked like they were the same for everyone, and also the username easy to guess for everyone who'd knew your real name. Is this the case at BiA as well?

[pologq]

so was their goal to win and then withdraw to themselves?

i would escalate as high as you can go

[yellowstorm21]

violated orbit account

Hi
On the 24^th of September 2022, at 14:29 CET while I was logged out from my Orbit account (which I keep via BetInAsia), someone put a 2900 euros bet on a cricket game from my account, on a bet type stated as “YES”. I have no idea about cricket, I do not know the rules of the game and I am not interested in that sport. Of course, the bet was Lost after 30 minutes…
When I realized what happened , I immediately contacted with BetInAsia, I provided them with all the necessary information about the way I play, the bets I play, the IPs I use to log in to my account.
· My maximum bet the last 18 months that I play at Orbit has been 400 euros. I have never put a 2900 euros bet in my life nowhere.
· I play only “back” and “lay” bets, I have no idea about “YES” type bets.
· I use only two IP addresses to log in to Orbit, my home address and my fathers’ in law home IP address. I have never used a VPN service to log in.
· This type of bet is totally against my profile as a bettor , so I believe that somebody hacked my account or someone insider from Orbit or BetInAsia put that bet to create a market and made profit by stealing my money.

BetInAsia sent me this answer on the 28^th of September:

Thank you for your email.
Unfortunately, we were not able to detect a security attack on your Orbit account. No warning has been registered in the system, and these types of warnings are usually triggered immediately when one’s account is accessed from a phishing site.
We have reported your bet to our related department for further investigation. But, with no warning in the system, it will be very difficult to confirm if the bet was truly placed via fraudulent activity or not.
We have updated your Orbit password to secure the account. You are welcome to adjust the password to a personal one.
Once there is an update, you will be informed right ahead. There is no specific time frame regarding this type of situation, so in the meantime, we greatly count on your patience.
Be rest assured that we will be keeping in touch with you regarding further updates. Once again, thank you for your cooperation.
Kind regards,
Benji

As you can understand they do not believe me, although I asked for evidence, to have information about the IP which was used to log in to my account and make that bet. I asked them to track all the bets which were played on that game from 14:29 until 15:07 when the bet was settled. I am sure that all the people, Orbit , Betfair player, arbers, who had put bets on that market in these 30 minutes made profit, and I am victim of a huge fraud.
The game which this money was bet on is the following
England Women v India Women
Total Runs 133 1st Innings 30 Overs Line
Womens One Day Internationals | Bet ID: 86290282
I am in a shock. I feel that I did not do anything wrong and I do not know how to defend my rights. Have you guys ever heard of something similar happening to players at Orbit via betting agencies? I do not believe that someone hacked my account, this fraud was done from people who have access to my account, people who create the passwords, who execute the withdrawals , the deposits. I have been online betting since 2004, never had such an awful experience.
Could you please guide me what could be my next step?
Thank you very much, and sorry for my long post.

[Ruifgalmeida]

There's a lot of complaints of Orbit closing account with different broker's, so I guess the problem is with Orbit, they definitely don't like arbs, all Betfair white label are shady.

[Arbol99]

Update:

After weeks of my emails being ignored by BetInAsia, I received an email on the 12th of September saying: "Please be informed that the rest of your available balance will be eligible for withdrawal, as this kind of investigation can usually take 12-24 months. Keep in mind that the funds that are offset under investigation will stay on hold on a separate Orbit frozen account until the full investigation is finished."

Therefore, I was able to withdraw my original balance but not the money I won on that particular match, and now I have to wait for 12-24 for the end of the investigation and I am not allowed to use my account even though they informed other players that the investigation is over (Please see this other post here https://www.sportsbookreview.com/for...l#post30974741).

My experience with BetInAsia has been terrible and I would never ever recommend them to anyone. They have no idea what they are doing and they give accusation without having any justified proof. I have provided them with all the proofs of my arbitrage bets but they just ignored me and kept me in the dark regarding what would happen to my money. This time it happened to me but in the future this can happen to anyone using their services. If you are a serious player who bets big money, stay away or you'll end up with a suspended account and not knowing where your money went.

[maxaud]

Hello everybody. I’m here to ask what things I can do in this situation.

Personnaly, I have an Orbit account on Asian Connect. I’m doing just legal bets. My all time profit and loss are in the loss, no doubt about that.

August 11 I receive that email from Asian Connect :

Greetings!

Thank you for choosing Asianconnect.

We have received update from our upline. As your orbitx account is suspend due to your bet in this match Meerbusch Challenger 2022- Milojevic v Moraing (11/08/2022) is under investigation.
As this match is under investigation, any member who has placed the bet for this match will suspend their account and pending our upline decision for any update.

We are sincere apology for the inconvenient cause. As we are continue making follow up with our upline on this issue, we will be kept you update regard of this issue.

If you have any concerns in the future, please do not hesitate to get in touch with us.
Thank you!

As of today, September 13, I receive no news no updates. Each day, I go on the asian connect support chat and they answer me always the same thing : no updates from the upline.

What I can do ?

All my money, near 5000$ are on the account but I can do nothing. I can log but I can’t place a bet. I have the EX009 message saying that my account is suspended and to contact my broker.

Do you have solution ? Tips ? Everything that can help me, I will take it.

Thank you everybody.

Great forums