BetDSI to Relocate to New Facility & Statement on Move

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  • sportsfanatic
    SBR MVP
    • 03-10-07
    • 3967

    #176
    Originally posted by Optional
    I just ignored that and used my regular password and it worked fine. Have you tried that?
    I used my regular password but it won't login me in. It keeps giving me the message:

    "The username, pin or password is incorrect."

    Then when I try to get BetDSI to send me a new password to my e-mail address, it gives me the message "Error trying to send recovery information

    Your request has been blocked by a system error."
    Comment
    • sportsfanatic
      SBR MVP
      • 03-10-07
      • 3967

      #177
      Originally posted by Optional
      I just ignored that and used my regular password and it worked fine. Have you tried that?
      Does BETDSI live chat work for you? I get an error message for that too.
      Comment
      • Optional
        Administrator
        • 06-10-10
        • 61445

        #178
        Originally posted by sportsfanatic

        Does BETDSI live chat work for you? I get an error message for that too.
        Yes it is working for me right now
        .
        Comment
        • NYGMen09
          SBR High Roller
          • 05-26-14
          • 150

          #179
          Called and spoke with the CS team, the only withdraw options are:
          1. ACH aka e - c h e c k: Around 40-50 bucks for a $500 check
          2. Bitcoin = free, but then you gotta pay for the transaction fees when using coinbase
          3. M G/W U = Around the same as ACH transfer

          So apparently, they currently DO NOT offer paper. I was thinking of making a withdraw of $2,000 tonight, but I'm looking at a fee of roughly $150-200 if I used options 1 or 3. I think I'll spend roughly around $50-60 for Bitcoin. And since I've never used Bitcoin before, I'm a bit hesitant on using that. At the end of the day, I might just use Bitcoin to save all these fees attached with options 1 and 3.

          Btw, I think one of you mentioned that live chat works, can you link me to it? I can't seem to find it. Thanks.
          Last edited by NYGMen09; 07-15-17, 12:14 AM.
          Comment
          • Optional
            Administrator
            • 06-10-10
            • 61445

            #180
            Originally posted by NYGMen09
            I think one of you mentioned that live chat works, can you link me to it? I can't seem to find it. Thanks.
            In a pc browser there is an icon floating bottom right of the screen with a "talk bubble" icon on it.
            .
            Comment
            • NYGMen09
              SBR High Roller
              • 05-26-14
              • 150

              #181
              Originally posted by Optional
              In a pc browser there is an icon floating bottom right of the screen with a "talk bubble" icon on it.
              That's weird - I don't see it. And I don't think I'm blind nor computer illiterate...
              Comment
              • Optional
                Administrator
                • 06-10-10
                • 61445

                #182
                Originally posted by NYGMen09

                That's weird - I don't see it. And I don't think I'm blind nor computer illiterate...
                .
                Comment
                • allwater334
                  SBR Sharp
                  • 09-20-08
                  • 303

                  #183
                  This continues to be my favorite sports betting site. Fast bitcoin payout and now they have more live betting options as well. The only thing I'm concerned with is security of the site but I personally haven't had any issues with it so I will continue betting at dsi.
                  Comment
                  • Goatman
                    SBR High Roller
                    • 06-27-17
                    • 166

                    #184
                    Originally posted by Optional
                    FYI to anyone who can't see the chat icon, just pause your ad-blocker and it will show up.
                    Comment
                    • NYGMen09
                      SBR High Roller
                      • 05-26-14
                      • 150

                      #185
                      Thank you. I had originally thought the live chat button would be there once you log in.
                      Comment
                      • Goatman
                        SBR High Roller
                        • 06-27-17
                        • 166

                        #186
                        Originally posted by NYGMen09
                        Thank you. I had originally thought the live chat button would be there once you log in.
                        Yeah, it's weird that it's not there after you log in. Hopefully they'll fix that as they continue making tweaks.
                        Comment
                        • TheMoneyShot
                          BARRELED IN @ SBR!
                          • 02-14-07
                          • 28672

                          #187
                          Originally posted by DISTROYA
                          think people need to calm down as the dsi group one of the more solid books out there in regards to getting paid. As for me, dont like the new format at all, and they dont have alternate lines anymore for MLB.
                          Galaxysports still has the old format, if anyone can offer another book that still has the old platform I would appreciate it.
                          Yes... very solid book. But if it isn't broke... why were you fixing it?

                          Companies that do sh#$ like this.... = retarded
                          Comment
                          • Laker_crazy
                            Restricted User
                            • 02-08-09
                            • 9669

                            #188
                            The cashier has never worked ever since it came back up.. at least for me.. whenever i click on payouts..bitcoin.., enter the amount and submit, it shows me an error saying no e wallet option available, its weird.. not been working ever since the website came back up
                            Comment
                            • Laker_crazy
                              Restricted User
                              • 02-08-09
                              • 9669

                              #189
                              Has anyone been experiencing the same issue?
                              Comment
                              • sportsfanatic
                                SBR MVP
                                • 03-10-07
                                • 3967

                                #190
                                Anybody know how to change your password? The "My Account" section doesn't seem to have that option.
                                Comment
                                • DroopyDog
                                  SBR MVP
                                  • 11-03-16
                                  • 1255

                                  #191
                                  I made this mistake of not listening to my own advice.

                                  They seemed to get the website running smoothy so I sent a bitcoin deposit.. waited overnight, still was not credited in morning despite several confirmations in blockchain.

                                  emailed support, no reply.

                                  emailed bryan, he passed me onto Irene.

                                  Irene told me she cant find the address I sent to in their system anywhere. And theres nothing she can do.

                                  So poof, $1200 gone, I sent it to a ghost apparently.

                                  Bye DSI.
                                  Comment
                                  • rockmvp1209
                                    SBR Wise Guy
                                    • 09-27-13
                                    • 755

                                    #192
                                    Originally posted by DroopyDog
                                    I made this mistake of not listening to my own advice.

                                    They seemed to get the website running smoothy so I sent a bitcoin deposit.. waited overnight, still was not credited in morning despite several confirmations in blockchain.

                                    emailed support, no reply.

                                    emailed bryan, he passed me onto Irene.

                                    Irene told me she cant find the address I sent to in their system anywhere. And theres nothing she can do.

                                    So poof, $1200 gone, I sent it to a ghost apparently.

                                    Bye DSI.
                                    damn, thats crazy.....id be pissed as fukkk
                                    Comment
                                    • NYGMen09
                                      SBR High Roller
                                      • 05-26-14
                                      • 150

                                      #193
                                      Originally posted by rockmvp1209
                                      damn, thats crazy.....id be pissed as fukkk
                                      That penetrating sucks, bro. Hope you find a way to get it back.
                                      Turns out that DSI still offer paper check... You just have to call them and ask to speak to Irene about it. I put in a withdraw request just earlier, hopefully this will get processed in the next few days.
                                      Most of my winnings have been through the casino, and after I requested a payout, they decided to lower my casino max limit from 500 to 100 lol. When I asked the CS via live chat, they told me that it's due to all the changes they're implementing right now, which sounds like BS to me.
                                      I also asked them why the complete overhaul, the CS person told me it's because the company has been growing at a fast pace, and they decided to go independent, free from their parent company - Bookmaker. Take it for what it's worth. I, for one, am not really enjoying this new layout and all the changes that come with it such as the bonus system, withdraw methods, parlay options, and basically the whole UI.
                                      Comment
                                      • Optional
                                        Administrator
                                        • 06-10-10
                                        • 61445

                                        #194
                                        Originally posted by DroopyDog
                                        I made this mistake of not listening to my own advice.

                                        They seemed to get the website running smoothy so I sent a bitcoin deposit.. waited overnight, still was not credited in morning despite several confirmations in blockchain.

                                        emailed support, no reply.

                                        emailed bryan, he passed me onto Irene.

                                        Irene told me she cant find the address I sent to in their system anywhere. And theres nothing she can do.

                                        So poof, $1200 gone, I sent it to a ghost apparently.

                                        Bye DSI.
                                        It shouldn't be that simple.

                                        If you shoot in a Sportsbook Complaint form SBR might be able to ask a manager to have a better look at this one.
                                        .
                                        Comment
                                        • MBENZ
                                          SBR Hall of Famer
                                          • 01-07-07
                                          • 5238

                                          #195
                                          They should just shut down until they fix everything.Takes forever to log in if it lets you log in at all then you can't even bet because it wont give a betting screen.Hope they get it straight by football,like somebody else said"if aint broke,why fix it".
                                          Comment
                                          • KGambler
                                            SBR MVP
                                            • 07-09-09
                                            • 2404

                                            #196
                                            BetDSI, dangerous bug for bitcoin withdrawals URGENT

                                            When I went to make a bitcoin withdrawal, their new site was changing all of the letters in the bitcoin address to capital letters. Bitcoin addresses are CASE SENSITIVE. This means:

                                            1. it looks like there is currently no way to receive bitcoin withdrawals from DSI

                                            2. If you don't notice this issue and proceed with a withdrawal, is it going to send the coins to the wrong address?

                                            I will contact SBR and DSI but wanted to put this here so that no one will try and withdraw to the wrong address.
                                            Comment
                                            • DroopyDog
                                              SBR MVP
                                              • 11-03-16
                                              • 1255

                                              #197
                                              Originally posted by Optional
                                              It shouldn't be that simple.

                                              If you shoot in a Sportsbook Complaint form SBR might be able to ask a manager to have a better look at this one.

                                              Alright, I didnt plan on it, but I submitted a complaint. I was just ready to let it go after 2 days of being completely stressed and frustrated, wasn't worth it to keep stressing out about it.

                                              Thanks
                                              Comment
                                              • KGambler
                                                SBR MVP
                                                • 07-09-09
                                                • 2404

                                                #198
                                                I've emailed SBR and DSI (their live chat won't work on my computer).

                                                I would recommend that you DO NOT try any bitcoin withdrawals from DSI if you are seeing the same issue. If you are able to input a legit bitcoin address, never mind.
                                                Comment
                                                • DroopyDog
                                                  SBR MVP
                                                  • 11-03-16
                                                  • 1255

                                                  #199
                                                  If they tried to send to that address, it would get rejected as invalid. I read somewhere you have a better chance of hitting the mega millions than a btc transaction getting sent to an address with a typo/capitalization error
                                                  Comment
                                                  • Darkside Magick
                                                    SBR Posting Legend
                                                    • 05-28-10
                                                    • 12638

                                                    #200
                                                    Originally posted by KGambler
                                                    I've emailed SBR and DSI (their live chat won't work on my computer).

                                                    I would recommend that you DO NOT try any bitcoin withdrawals from DSI if you are seeing the same issue. If you are able to input a legit bitcoin address, never mind.
                                                    I talk to someone in chat about this issue and they said they was not going to fix it
                                                    Comment
                                                    • KGambler
                                                      SBR MVP
                                                      • 07-09-09
                                                      • 2404

                                                      #201
                                                      Originally posted by DroopyDog
                                                      If they tried to send to that address, it would get rejected as invalid. I read somewhere you have a better chance of hitting the mega millions than a btc transaction getting sent to an address with a typo/capitalization error

                                                      You're right. I thought it only checked that the rules for addresses were followed but it's more than that.
                                                      Comment
                                                      • KGambler
                                                        SBR MVP
                                                        • 07-09-09
                                                        • 2404

                                                        #202
                                                        Originally posted by Darkside Magick
                                                        I talk to someone in chat about this issue and they said they was not going to fix it
                                                        I don't see how they could send btc if they don't fix it.
                                                        Comment
                                                        • SBR Forum
                                                          Administrator
                                                          • 12-02-06
                                                          • 4559

                                                          #203
                                                          Are you still seeing this? BetDSI has told us many BTC payouts have went out without incident, so it's strange for sure. There is a dedicated email contact for forum issues; you can contact Bryan@betdsi.com to report anything you see.
                                                          Comment
                                                          • KGambler
                                                            SBR MVP
                                                            • 07-09-09
                                                            • 2404

                                                            #204
                                                            I can check again later. I'll email Bryan when I do. Thanks.
                                                            Comment
                                                            • SBR Forum
                                                              Administrator
                                                              • 12-02-06
                                                              • 4559

                                                              #205
                                                              Originally posted by DroopyDog
                                                              I made this mistake of not listening to my own advice.

                                                              They seemed to get the website running smoothy so I sent a bitcoin deposit.. waited overnight, still was not credited in morning despite several confirmations in blockchain.

                                                              emailed support, no reply.

                                                              emailed bryan, he passed me onto Irene.

                                                              Irene told me she cant find the address I sent to in their system anywhere. And theres nothing she can do.

                                                              So poof, $1200 gone, I sent it to a ghost apparently.

                                                              Bye DSI.
                                                              DroopyDog,

                                                              Can you confirm that your deposit was applied?
                                                              Comment
                                                              • DroopyDog
                                                                SBR MVP
                                                                • 11-03-16
                                                                • 1255

                                                                #206
                                                                Originally posted by SBR Forum
                                                                DroopyDog,

                                                                Can you confirm that your deposit was applied?
                                                                No it was not.

                                                                they said they cant find the address I sent to in their system, and I am certain I copied and pasted directly from their cashier.

                                                                Irene said she cant do anything about it, she checked everywhere.

                                                                I advise everyone to start taking screenshots when depositing with BTC to DSI
                                                                Comment
                                                                • allwater334
                                                                  SBR Sharp
                                                                  • 09-20-08
                                                                  • 303

                                                                  #207
                                                                  Everything was in all caps when I tried requesting a Bitcoin payout so I contacted live chat and sent them the address and within 3 minutes my withdrawal request was submitted and 13 hours later I got paid. Usually much faster than that but this was also right after the big change so live support rep told me to expect it to possibly take a little longer. It was still paid way in advance of their 24-36 hour time frame. A+ book
                                                                  Comment
                                                                  • 4nic8ing
                                                                    SBR Hustler
                                                                    • 03-19-08
                                                                    • 94

                                                                    #208
                                                                    Originally posted by DroopyDog
                                                                    No it was not.

                                                                    they said they cant find the address I sent to in their system, and I am certain I copied and pasted directly from their cashier.

                                                                    Irene said she cant do anything about it, she checked everywhere.

                                                                    I advise everyone to start taking screenshots when depositing with BTC to DSI
                                                                    I am sure you did this but did you confirm the first 3 and last 3 characters of the address before sending after doing the copy/paste? I have heard of instances of doing copy/paste and then having a different address populate in the SEND field.

                                                                    I personally had BTC sent to me where I thought I never received and it ended up being in an old address that my wallet archived. After finding the address I was able to reactivate so that my funds then showed up. Best of luck on finding this as it sucks to have the funds stolen/missing.
                                                                    Comment
                                                                    • 4nic8ing
                                                                      SBR Hustler
                                                                      • 03-19-08
                                                                      • 94

                                                                      #209
                                                                      Originally posted by MBENZ
                                                                      like somebody else said"if aint broke,why fix it".
                                                                      This wasn't a scenario where they looked at the software and said it was better. This situation arose due to cost and differences in company vision.

                                                                      --Pay CRIS a % to stay with them or pay less via PPH with IDSCA
                                                                      --CRIS wants to tackle more Euro market like Pinnacle while DSI would like to be similar to Bet365 model
                                                                      Last edited by 4nic8ing; 07-16-17, 12:57 PM. Reason: typo
                                                                      Comment
                                                                      • KGambler
                                                                        SBR MVP
                                                                        • 07-09-09
                                                                        • 2404

                                                                        #210
                                                                        Originally posted by SBR Forum
                                                                        Are you still seeing this? BetDSI has told us many BTC payouts have went out without incident, so it's strange for sure. There is a dedicated email contact for forum issues; you can contact Bryan@betdsi.com to report anything you see.
                                                                        Yes, it is still happening. No matter what you do, it converts the lowercase letters to uppercase. I tried manually typing, pasting from various sources and using a browser drop down. In all cases it converts to uppercase. This means no one can use their cashier to get paid out in bitcoins.

                                                                        According to what poster allwater334 posted here today, he had the same issue and had to give the address in live chat.

                                                                        I'll email Bryan just to make sure they are aware of the bug.
                                                                        Comment
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