1xbet blocked my account with 1742€

**Arles** · 05-19-17, 04:18 AM

dear optional can you make a new attempt with the manager please? because the storage period of my letter will end on 24 may and after that i won't have more chances... the letter will be returned to me...

i'm doing every kind of attempt, i'm trying to involve also russian post sending some emails in russian to them asking to inform 1xbet but it's very difficult...

thank you

**kikou01** · 05-19-17, 05:20 PM

I give you news

Visibly 1xbet received my second postal letter
After 2 months of waiting !!!!!!!!!!!!!!!!

I received another mail telling me that I will receive ... another mail

Then 2 days later this mail in Russian (1xbet does not even bother to translate in English, proof that they consider us shit)
"Требуется дополнительная информация.
Уважаемый пользователь! Служба безопасности просит Вас предоставить дополнительную информацию. Зайдите в Личный кабинет и следуйте инструкциям, расположенным в Личном кабинете."

I log on to my account and I have the following questionnaire to complete:

I do not know what to answer
1xbet is a big joke
Personally I'm tired, I'm tired. This bookmaker should be on the blacklist

**kikou01** · 05-19-17, 05:25 PM

Pictures do not appear in my message

I re post tracking the letter

**kikou01** · 05-19-17, 05:27 PM

And the questionnaire

**kikou01** · 05-19-17, 05:29 PM

Images do not appear, you can see them on these 2 links

http://www.cjoint.com/c/GEtwr27VJVe

http://www.cjoint.com/c/GEtwucNJpre

**Arles** · 05-20-17, 03:17 AM

unbelievable

**Arles** · 05-20-17, 04:22 AM

Now i'm getting this message when i enter on my account:

"The information you sent by post has been received successfully and is being reviewed by the security department. Further instructions will be sent to the email address you provided when submitting your claim."

so i think they picked up my letter... but fromthe tracking it's still not picked up, and they didn't tell me "we picked up your letter"

it's everything grotesque

**kikou01** · 05-20-17, 12:50 PM

Arles>
What does your letter follow?
If you received this message from 1xbet, that's ok, they received your letter

You will receive the same form as me normally

One is in the absurd with 1xbet. I do not know if we will ever see our money again

**Arles** · 05-20-17, 02:01 PM

Originally posted by kikou01

Arles>
What does your letter follow?
If you received this message from 1xbet, that's ok, they received your letter

You will receive the same form as me normally

One is in the absurd with 1xbet. I do not know if we will ever see our money again

ok but they don't tell me "yes we picked up your letter" i'm asking all day: can you confirm you picked up my letter? they give me strange answers... it's absurd...

and the tracking link still says "The delivery is ready for pickup at the post office 115114
Derbenevskaya nab, 13/17, k.1"

Почта России

https://www.pochta.ru/tracking#EE396261842IT

so i don't understand, too strange

**Optional** · 05-20-17, 06:55 PM

Originally posted by Arles

ok but they don't tell me "yes we picked up your letter" i'm asking all day: can you confirm you picked up my letter?

This clearly means they have your letter Arles "The information you sent by post has been received successfully".

**Arles** · 05-21-17, 04:07 AM

Originally posted by Optional

This clearly means they have your letter Arles "The information you sent by post has been received successfully".

i think so to... but it's so difficult to tell me "yes we picked up your letter?

**Arles** · 05-22-17, 04:23 AM

from the tracking link the letter it still must be picked up...

Почта России

https://www.pochta.ru/tracking#EE396261842IT

i'm afraid 1xbet is cheating...

UPDATE:

last mail from 1xbet:

"Hello. Your letter is received. You will be informed after we check the documents from your mail package. You will get further instructions in your account."

kikou you filled that form? you have updates?

**kikou01** · 05-23-17, 05:18 AM

Hello arles

I also think that your letter is received
You will have the same form as me soon by logging into your 1xbet account

I have not answered yet, I do not know what to answer, the questions are absurd!
They simply ask me if I sent a false document! They have been painful for 4 months and I think it is not near stopping

For info, Optional had asked 1xbet to refund my shipping costs (the first).
Optional: Did 1xbet say ok?
Because I never received anything

**kikou01** · 05-23-17, 05:30 AM

For info also, I had to contact the Post for my 1st letter sent in registered with acknowledgment of receipt
They confirmed that 1xbet was warned but they never came looking for the letter

I translate: "At the end of the research carried out by your shipment and destined to 1xbet, 1XBET 141014 MYTISCHI FEDERATION DE RUSSIE , we inform you that the letter could not be delivered because: informed and unclaimed

The letter will be returned to you promptly "

**catharanthus** · 05-23-17, 07:04 AM

Maybe Moderator could take an attitude towards questionnaire presented by kikou01 at above screenshots.
The questions are completely absurd in context of receiving documents via post. I agree that 1xbet should be in the SCAM list. They have a plenty of various senseless 'questionnaires' up theire's sleeve to extension of the KYC process maximally.

I don't understand why you're mention at the main page that 1XBet Sportsbook is SBR rating D, although on 06.27.2016 1XBet Sportsbook has been lowered to D-. Since then many complaints have been filed. They even appear on the Worst Online Sportsbooks List THE LARGEST DATABASE OF SPORTSBOOKS TO AVOID - Over a dozen reported confiscations. I thing they deserved F.

I've filled a complain on 28-04-2017. I'm curious what's happen with my case? I see that my story is very similar to the story of main thread.

Regards for everyone.

**ruuudy690** · 05-23-17, 10:15 AM

SBR is winning money with 1xbet (affiliate program), they won't blacklist them.

They even upgraded their rating from D- to D.

**Optional** · 05-23-17, 11:09 AM

Originally posted by kikou01

Hello arles

I also think that your letter is received
You will have the same form as me soon by logging into your 1xbet account

I have not answered yet, I do not know what to answer, the questions are absurd!
They simply ask me if I sent a false document! They have been painful for 4 months and I think it is not near stopping

For info, Optional had asked 1xbet to refund my shipping costs (the first).
Optional: Did 1xbet say ok?
Because I never received anything

No Kikou, they have said no more about it since accepting it. I'll let him know it's happened again and let you know if they tell me more.

**Arles** · 05-23-17, 05:01 PM

yes i got that form too and i filled it... come on just fill it saying you didn't modify anything... and let's see wich is the next step...

**tristan** · 05-24-17, 12:04 AM

Originally posted by ruuudy690

SBR is winning money with 1xbet (affiliate program), they won't blacklist them.

They even upgraded their rating from D- to D.

What do you mean with "affiliate programm" (sorry for english is not my native language), what is the link between 1xbet and SBR???

**kikou01** · 05-24-17, 06:17 AM

I filled out the form on my 1xbet account
I can not click on "Send Query" button does not work

<span id="result_box" class="" lang="en"><span>

Arles, have you succeeded?

The joke 1xbet continues ...

**Arles** · 05-24-17, 08:24 AM

Originally posted by kikou01

I filled out the form on my 1xbet account
I can not click on "Send Query" button does not work

<span id="result_box" class="" lang="en"><span>

Arles, have you succeeded?

The joke 1xbet continues ...

actually i did it...

**kikou01** · 05-24-17, 02:26 PM

This still does not work for me, the "Send Query" button is inactive
I do not know where this can come from, I tried with firefox and with chrome

**kikou01** · 05-24-17, 05:05 PM

I tried again tonight, impossible it does not work. Always the problem of the inactive button

**Optional** · 05-24-17, 11:14 PM

Originally posted by kikou01

I tried again tonight, impossible it does not work. Always the problem of the inactive button

Try a different browser and if that doesn't work try clearing all your temp cache files and cookies.

**Arles** · 05-26-17, 04:28 AM

More details are required regarding the information provided.

The review of your claim is suspended until we receive a letter containing answers to the questions below. Please print the questions and write your answers by hand. Please send the completed form by post to the following address: MAILBOXES PO Box 14, Building 3, 2 Letnikovskaya Street, Moscow, Russian Federation, 115114
1. Your account number.
2. Which device was used for taking the photos?
3. Which applications were used to transfer the photos from the device to your PC? If no applications were used and the files were sent directly from the device, please state that.
4. Did you use any software to modify the documents provided? If yes, please state the programs you used.
5. If any document was modified, please provide a list of amendments and state the purpose of your actions.
6. When printing the photos, did you use the same photos that were sent to us by e-mail? Or did you edit the photos before printing them?
The recipient's address can only contain the following symbols: MAILBOXES PO Box 14, Building 3, 2 Letnikovskaya Street, Moscow, Russian Federation, 115114
ATTENTION! Please only state the recipient's address and the sender's address on the envelope. If any other information is put on the envelope, your letter will not be accepted by us. Do not change the recipient's address and do not make any additional marks on the envelope! Also please bear in mind that registered letters are not accepted.

impossible.... should i spend another 40 euros to send another letter? these people are crazy

**Optional** · 05-26-17, 04:48 AM

Originally posted by Arles

impossible.... should i spend another 40 euros to send another letter? these people are crazy

I don't know Arles. This choice is up to you.

As I said a couple of pages back when we discussed you changing the address... what happens now that it is not delivered? Is it their fault or yours? Is it just an excuse? Who knows for sure when you alter the address. But it is instructive that another person has had one received at the address so at least you know it really exists.

**Arles** · 05-26-17, 04:57 AM

Originally posted by Optional

I don't know Arles. This choice is up to you.

As I said a couple of pages back when we discussed you changing the address... what happens now that it is not delivered? Is it their fault or yours? Is it just an excuse? Who knows for sure when you alter the address. But it is instructive that another person has had one received at the address so at least you know it really exists.

no no you didn't understand, my letter is received and checked... i didn't change anythingon the address...
here they are asking new questions... they want i write by hand the answers i already answered on the last form

**Optional** · 05-26-17, 05:03 AM

Originally posted by Arles

no no you didn't understand, my letter is received and checked... i didn't change anythingon the address...
here they are asking new questions...

Oh, sorry about that.

These are questions about the info provided in the previous letter? And they want them answered by post too??

Ok, that really is stepping over the line of ridiculousness.

I still don't know what to say. Someone has to be laughing and thinking this is a hilarious joke in there. No normal person could seriously think is even slightly sensible let alone reasonable.

I'll ask the question of our contact...

**Arles** · 05-26-17, 05:09 AM

Originally posted by Optional

Oh, sorry about that.

These are questions about the info provided in the previous letter? And they want them answered by post too??

Ok, that really is stepping over the line of ridiculousness.

I still don't know what to say. Someone has to be laughing and thinking this is a hilarious joke in there. No normal person could seriously think is even slightly sensible let alone reasonable.

I'll ask the question of our contact...

after they received and checked the letter the provided a new form to fill in the site, with stupid questions, the same as kikou, i filled it and i was waiting news... Now i received this email where they ask to send new letter with answers wrote by hand... this is too much really... i really don't know if i have to go on...

if they want a new letter they must pay for the shipment... try to tell this at your contact

thank you

**Optional** · 05-26-17, 05:13 AM

Yes. A fair objection by you, without a doubt.

Please check your PMs

**Arles** · 05-26-17, 05:24 AM

Originally posted by Optional

Yes. A fair objection by you, without a doubt.

Please check your PMs

done

**kikou01** · 05-26-17, 05:42 PM

Originally posted by Optional

Try a different browser and if that doesn't work try clearing all your temp cache files and cookies.

I tried with 3 different browsers (firefox, chrome and IE) and it does not work
I also tried on 4 different pc it's the same
This comes from my 1xbet account

**Optional** · 05-26-17, 11:21 PM

Originally posted by kikou01

I tried with 3 different browsers (firefox, chrome and IE) and it does not work
I also tried on 4 different pc it's the same
This comes from my 1xbet account

Ok. I will send a query about this problem too.

**arie1985** · 05-27-17, 04:32 PM

Originally posted by Optional

Ok, that really is stepping over the line of ridiculousness.

I'm repeating what I said earlier in this thread - the way to deal with this Russian mafia is only via unconventional methods.
I'm really sorry but these guys are not going to assist otherwise.

The best thing you can do is to publish as much bad info about them as possible and send it to them telling them this is their "reward" for messing around with you - then you might hear back without all this nonsense.

This is the only way forward, you need to bash them online as much as possible and show them you mean business.

There is no other way, I'm talking from experience of several Israeli customers who dealt with this one.

**kikou01** · 06-02-17, 04:44 PM

I agree with arie1985
There has been no improvement despite the help of SBR, 1xbet is indifferent
1xbet is a mafia and it might be necessary to change strategy and try other methods