Bet Atlas - avoid

[Mudcat]

I had some problems there in June/July and from what I am hearing things are only getting worse.

One contact has been waiting 10+ weeks for a payout.

Basically, they are not set up to make payouts. Simple as that. My contact who is currently waiting is willing to accept payment by any method short of going to a foreign country to pick it up, but they aren't getting anything done in any way.

10+ weeks and counting.

Avoid.

[moonbeam]

this sounds horrible for a B- rated book

[gm_mets85]

Took me 8 weeks about in May. Was a complaint ever made?

[magnavox]

Took me 8 weeks about in May. Was a complaint ever made?

Apparently his contacts never complain.

[bigboydan]

10+ weeks is very disturbing to me as well Mudcat. What was the excuse BetAtlas gave when your contact kept inquiring about his payment?

[Mudcat]

Last I asked, no complaint had been filed. Don't ask me why. I have been encouraging people to file complaints here since years before this forum existed - and the ones that do (which is most of them) get better, quicker resolution. I swear I don't see any downside in filing an SBR complaint.

But some people just want to do things on their own I guess - and then bitch and moan to me.



To address your question Dan, there is a long, ranting, venemous answer and a short answer. I'm going to stick with the short answer: processor issues.

[bigboydan]

To address your question Dan, there is a long, ranting, venemous answer and a short answer. I'm going to stick with the short answer: processor issues.

That seems to be the case at most books these days Mudcat.

[Bill Dozer]

Mud,

How much is he owed? Do you know the dollar amount and the day he requested? Regardless we will inquire with mgt. about payout status. The only complaints that have come our way from their players as of late were from two bettors who said the monthly free withdrawals were not honored.

Thanks,
Bill

[Mudcat]

Last I asked, no complaint had been filed. Don't ask me why. I have been encouraging people to file complaints here since years before this forum existed - and the ones that do (which is most of them) get better, quicker resolution. I swear I don't see any downside in filing an SBR complaint.

But some people just want to do things on their own I guess - and then bitch and moan to me.

I must apologize to my old friend because I was inaccurate and slightly derogatory with those comments. I have been corrected and properly scolded.

As I knew (but forgot) he did file a formal complaint - but he did it with The Shrink at eog. It was me, in fact, who suggested that as an option because it is the one forum I know of where Bet Atlas advertises. I still said I would prefer SBR but that was his call.

Nothing happened with that complaint. Apparently the player waited 2 weeks and got, "not even a peep of an update or a hang in there." So he finally withdrew his complaint because you have to agree not to go public when enlisting The Shrink's help, and the player wanted to feel more free to warn players and also to file a complaint here, where he felt he couldn't help but get a better response.

So the warning of players has begun.

And a formal complaint will be filed with SBR imminently.



This all has nothing to do with the main point of Bet Atlas - avoid but I wanted to clarify.

[Mudcat]

Mud,

How much is he owed? Do you know the dollar amount and the day he requested? Regardless we will inquire with mgt. about payout status. The only complaints that have come our way from their players as of late were from two bettors who said the monthly free withdrawals were not honored.

Thanks,
Bill

I was told you will be getting a complaint with all the details any minute now. (Well, let's say, probably the next day or so.)

[Bill Dozer]

Thanks Mud,

I did speak to mgt. and was told there is a processing issue but they can work with the player to send through alternate methods. As soon as the players emails we will put it in his hands.

[Mudcat]

Sounds simple enough so we'll have to wait and see about the execution. The player reports many a gap between what is said and what is done. How's that for some political wording? Fair warning: you are in for a long complaint if he tries to include the whole blow-by-blow.

Seriously in my recent experience they were just very slow but the vibe I am getting now is that things have seriously broken down. But hopefully not.




I have to say, the experience of posting a warning about Bet Atlas slow-pays is a much tidier, more happening thing than doing the same with Wager Web.

[AnotherLoan]

Online gambling world is slowly falling apart.

[Arrrby2]

Ive been playing with bet atlas for a little while and they seem solid... never had any problems...

[durito]

Online gambling world is slowly falling apart.

no, it's not.

[pat venditto]

durito how ya doin pal?

[bigboydan]

Online gambling world is slowly falling apart.

I doubt that sir. If anything it's just a little bump in the road for U.S. players is all.

[robmpink]

I have a question. In the original post it says, "My contact who is currently waiting is willing to accept payment by any method short of going to a foreign country to pick it up."

After Bill spoke with management they said they could work with the player to get paid by another withdrawl method.

Is it that the player didn't communicate to Bet Atlas that he would accept another payout method or he did communicate it to them and they never responded? If he did communicate it and received no response only until Bill talked to them, that is poor. Based on Bill's response here, it comes off as they were unaware that the player would accept another payout method.

[Mudcat]

I understand a formal complaint has now been sent in to SBR.




I also see a round of spam from BetAtlas going around today soliciting deposits.

Danger.

[Mudcat]

I doubt that sir. If anything it's just a little bump in the road for U.S. players is all.

Interesting discussion point here as it relates to Atlas. Apparently when this player was discussing all the different possible ways of getting paid, it was made clear to him it would be easier if he was in the U.S. (He's in Canada, where this is all legal. Weird.)

Apparently he was asked at different times if he was close to the border or if he had someone in the States they could send the money to.

I don't know what's up with that.

[bigboydan]

Mudcat, Was a book-to-book transfer option even offered on this situation?

[durito]

nm

[Bill Dozer]

I understand a formal complaint has now been sent in to SBR.




I also see a round of spam from BetAtlas going around today soliciting deposits.

Danger.

Management is reviewing the complaint and we expect to update today. It sounds like the check has left.

[robmpink]

I have a question. In the original post it says, "My contact who is currently waiting is willing to accept payment by any method short of going to a foreign country to pick it up."

After Bill spoke with management they said they could work with the player to get paid by another withdrawl method.

Is it that the player didn't communicate to Bet Atlas that he would accept another payout method or he did communicate it to them and they never responded? If he did communicate it and received no response only until Bill talked to them, that is poor. Based on Bill's response here, it comes off as they were unaware that the player would accept another payout method.

Anyone w/ knowledge of the situation care to answer my question?

[JoshW]

Glad to see there might be some progress on this.

[Bill Dozer]

I am told the check should arrive today which means it was sent before we contacted Atlas. I am also told a previous payout came through ** and shows as picked up. Mgt. says they offered money orders but the player declined.

Atlas has credited the player with a $200 free play and apologized.

Rob,
Atlas states they are having check processor issues and are in the middle of making changes. There are different accounts of what happened while he was waiting for the check.

[robmpink]

I am told the check should arrive today which means it was sent before we contacted Atlas. I am also told a previous payout came through ** and shows as picked up. Mgt. says they offered money orders but the player declined.

Atlas has credited the player with a $200 free play and apologized.

Rob,
Atlas states they are having check processor issues and are in the middle of making changes. There are different accounts of what happened while he was waiting for the check.

Thanks Bill

[Mudcat]

Mudcat, Was a book-to-book transfer option even offered on this situation?

Sorry I don't know.

[Mudcat]

I am told the check should arrive today which means it was sent before we contacted Atlas. I am also told a previous payout came through ** and shows as picked up. Mgt. says they offered money orders but the player declined.

No. I hope the part about the cheque comes true sometime but the rest is all messed up. I got the rant about that. Looks like Atlas is in spin mode to SBR.

The Western Union has not been picked up. Atlas sent some ** information and the player went out of his way to pick it up but when he got there he was declined the funds because the information was insufficient and ** said the sender would also have to phone them and confirm something before anything could happen.

There was also a Moneygram that went the same.

So what really happened was they wasted even more of the players time after all the other time that has been wasted and also got his hopes up and dashed them.

See if you can guess if he was happy or not.

So, even if the information about the cheque turns out to be correct, they still owe him a 4-figure amount which is 10+ weeks late. Sorry but this isn't over.

The money orders they offered were U.S. Postal Money orders that can only be picked up in the states. I guess you could argue that he was unreasonable not to drive to a foreign country to get them but that seems like a stretch to me.

[Bill Dozer]

Mud,
No need to be sorry but have him write again so we can all make the best use of our time. We can only update with the info provided. Looks like a package should reach him today. They tell me the ** and ** show as picked up.

Aug 13, 2008 8:58 AM

On FedEx vehicle for delivery

**********, ON
8:35 AM

At local FedEx facility

[Mudcat]

So it is a he-said/she-said about the **/**. I can end any suspense about that. The he-said side (the player) is telling the truth. Or else he deserves an Oscar for his fvck-these-guys-never-stop-wasting-my-time performance.

I guess such things can be (dis)proven through documentation if it comes to that. But I suspect Atlas is trying to put on a good face for SBR and they know what's going on.




Nice enough gesture on the $200 freeplay if it's true but it has to be said, they just aren't ready to handle payouts. I believe there are three people in this thread who are reporting 8+ week payouts. I have spoken to/heard from at least a handful of others. It is going back to May and further. That's getting past the "minor blip" stage.

In my case, I never had the feeling they were broke or not trying. It just felt like they aren't set up to make payouts. Take deposits, yes. Payouts, no.

Which is bad. Ya gotta be able to pay out.

[Mudcat]

Player is still owed a 4 figure amount.

It seemed like a good time for an update since I am looking at some new spam saying:

ATLAS INTERNATIONAL HAS BUILT THEIR REPUTATION ON GREAT SERVICE, FAST PAYOUTS AND COMPETITIVE BONUS PROGRAMS AND WE CONTINUE TO EARN YOUR TRUST BY GIVING THE BEST SERVICE IN THE OFFSHORE INDUSTRY.

[Mudcat]

Atlas is sending out a new round of spam and still apparently not paying.

[EddieJones]

Is the only real safe book for US players Matchbook?

[DIF]

1 bet I remember with them. (to win $500)

I bet on it in last minutes. it was hurrry and I never checked my bet as pending but I know it was accepted(it says)

when I then checked it after it was won it was no bet there.

I asked them where my bet was. They told me for betting-ticket number but I forgot to check it up as pending.

They steal that $500 winnings from me( but I have no proof because I have no ticket-number)

Their software is done that way you cant back and check it afterwards.

stay far away.