tony if you read this thread. go fukk yourself pal.
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that's all US Government's fault..Comment -
This is really surprising, keep us updated...Comment -
That was a funny read. Thanks for posting. I'm sure you will get your money as much of a dick Tony maybe he is smart enough not to stiff someoneComment -
Yea, we know Tony can be hard to deal with, but 5Dimes pays out.Comment -
You'll get your money and I don't know why there is so much shit about Tony, he runs a book, he is not here to make friends.Comment -
Thks for posting. Anything from Tony is classic material. Tony is not much in the CS dept, but don't worry you'll get paid. Unfortunately 5D offers the best range of betting options/props and will let you parlay anything, so a lot of players will put up with the BS like this.Comment -
Wow,first time i read a complaint for 5dimes,and i could say i am really shocked!
Tony is something different than 5dimes?Of course not!
He is acting as a employee of 5dimes.He is not acting by his self.
Very disapointing all that situation.Comment -
it seems as though you will be paid. your previous conversation and you admittng you wanted to "phuck " with him has left him irritated with you. in conversations i have had with tony he has been respectful but blunt. he is not good at customer service that is clear . but one thing is clear to me from both conversations you posted . you need 5dimes more than they need you !Comment -
Yet the rest of the A+ books don't have these problems. That would tell me that the books that are having "problems" aren't making a good enough effort to get around these problems in order to prevent slow pays. Their reputation will suffer as a result and their lack of effort to find a solution will cost them in the long run, as it rightly should.Comment -
I was paid within 30 minutes via Moneybookers on Monday. Tony might be a dick at times (though sometimes it is warranted) but this place is not going broke.Comment -
Maybe 5Dimes should start charging $50 per check with no free check withdrawal options every monday like the rest of the A+ books do and maybe they can stop offering reduced juice and offer .20 cent baseball lines
Tony needs to get this straightened out but everybody knows that people only come to forums to complain so 2 people complaining about a slow pay over a 3 month period is not going to do much damage.
Look at the OP for example a month ago he was praising 5Dimes payouts and now he is crying "refuse to pay" when Tony clearly told him the money is coming that they are having processor issues right now.
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So Tony thinks he is God still and is now and always be an asshole.
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I think the free check option is gone,it is 60 bucks now for fedex.This is just from what I've seen elsewhere.Maybe 5Dimes should start charging $50 per check with no free check withdrawal options every monday like the rest of the A+ books do and maybe they can stop offering reduced juice and offer .20 cent baseball lines
Tony needs to get this straightened out but everybody knows that people only come to forums to complain so 2 people complaining about a slow pay over a 3 month period is not going to do much damage.
Look at the OP for example a month ago he was praising 5Dimes payouts and now he is crying "refuse to pay" when Tony clearly told him the money is coming that they are having processor issues right now.Comment -
Reading threads/chats like this just reminds me every time of how I miss Pinnacle as a US player.Comment -
To be 100% honest with you, it sounds like this:
You did not get your payout and its been 14days
Sounds like 5dimes thinks they sent the payout, so they are just double checking with there accounting department to make sure the payout they sent was not cashed or withdrawn by you. Which I can't blame 5dimes here, they are just making sure they cover themselves here to make sure they do not double pay you.
Sounds like you touched base when they told you too, they responded by saying they will sent you a e-mail when they have your issue sorted out.
Sounds like 5hrs later you call and harass them because your issue is not solved yet. (why not give them a few days to sort through the mess)
Sounds like you just annoyed the shit out of there customer service and managers.
Im sure they will pay you, but it sounds like you lost your account there because you couldnt relax.
I think your thread title and this complaint is garbage, you should have gave them time to sort the issue. Yes 14days is long by todays payout standards. but you don't have to drive the book crazy. Give them a chance to sort out the issue.Comment -
wow it is just never ending with that guyComment -
I respectfully disagree..dealt with all 3, None is above making a mistake or having a processor delay or 2, and all 3 have given me a feeling of indifference when calling to get a feel for when they will be resolved. But this is beside the point.
Point is the OP requested funds 14 days ago and they were not delivered as promised. He sends an e-mail to an account rep, then demands to speak with tony because he doesnt have an answer within 4.5 hours. A bit unrealistic if you ask me. Once being made aware of the issue, 5D deserves sufficient time to look into an issue. 24-48 hours is reasonable..if after that they arent responding then the complaint has some credibility.
Say I request a payout from BetJm..they process and I dont receive. I call them 2 months later complaining and demanding Scotty pay me immediately because they have delayed payment for 60 days, do you really think they would just pay me again and then track down the original payout..of course not. The chat makes it clear they expect a response within 24 hours. IF after 24 hours, then the OP has a legit beef..but not until then.
Tony is as forthright as you can get in this chat..he cannot guarantee no processor issues in the future (no one can do that in this industry). No matter how much cash you have, there will always be issues causing you to deliver it in this industry to various countries. The US govt spends billions to combat money laundering..I doubt many sportsbooks have similar bankrolls to spend on processors. Its clear the OP is the complaining type..Tony has been quite clear of his views in the past on these types...he's got plenty of customers who trust 5d and who are more understanding of processor issues and are easier to service.
In my opin, better for the majority of us they drop people like the OP. It free's up their CS, it reduces overhead and in turn they can continue to offer reduced juice and offer sharper lines as more time is focused on actual bookmaking and less on customer service.Comment -
I like 5 Dimes.
Will continue to play there.
OP ******* around with 5 Dimes "because it is fun" is at best stupid.Comment -
Mistake 1: Asking for Tony
Mistake 2: Trying to be-friend Tony
Mistake 3: Rushing Tony to get answers he's still waiting on.
Despite all the drama, OP will be paid, and it will certainly happen before XMas as Tony promised. All that was accomplished is that the OP sabotaged his privilege to play at 5D. Please post when paid, so we can have an ending to this matter.Comment -
grantingyou - at no time did Tony "REFUSE TO PAY" you as you insinuated in your thread title.
I as well as many others on this forum have been using them for years and the bottom line, they pay. Maybe not as fast as you personally would like but they pay.
Your thread title is very misleading. FYI, Tony and his staff read these threads and you aren't doing yourself any favors to speeding up the payout process and you managed to get your account closed in the process.
Why ask for Tony in the first place? As per reading the many threads here, he isn't the most pleasant person to have a conversation with. Did you just want your ass handed to you? Why piss him off personally when he has the ultimate control over your account and your money? I just don't get it.
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it is true. tony can come off bad but you get paid in the end. all that matters.Comment -
Aren't you the same person who posted that chat log you had with Tony here a few days ago where you admittingly were just messing with him to entertain yourself, and even told Tony you enjoy pissing him off? If yes, than I think I have to agree with tony here, you do seem like a "pain in the ass", I would of shut down your account after the last chat.
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Tony seems pretty funny to me. Clever too.Comment -
the OP shoud have started a thread similar to this one
as it seems to work for you.
this guy has waited much much longer than you peep (what did you wait 3 hours?) but yet he doesn't have a right to express his concerns about getting paid?
he might not have been smart on being funny with tony but i find that chat pretty disturbing for an owner of a A+ rated book.Comment -
Before I realized u made another thread about fukkin with tony, I only sided with the book a little bit but after reading the other thread , I'm sorry buddy tony is right about booting you. Stoip being such a pain in the assComment -
Yep, he should if that would work for him.the OP shoud have started a thread similar to this one
as it seems to work for you.
this guy has waited much much longer than you peep (what did you wait 3 hours?) but yet he doesn't have a right to express his concerns about getting paid?
he might not have been smart on being funny with tony but i find that chat pretty disturbing for an owner of a A+ rated book.
To say "a book refuses to pay" is far dumber, if you want to get paid.
Speaking of dumb, are you as dumb as you act Big Daddy? I find that hard to believe, but the evidence is mounting up.
You pretty well have me convinced you don't have a clue.Comment -
yes i am dumb peep
you are 100% correct.
keep up the good work
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Matchbook, just answered my phone call. I got another five dime check today. I got the tracking number on monday. I have found it positive, to be patient, and straight foward with their customer serrvice. I believe they truly do careComment -
Isssue resolved. Although I never got paid, my money has been refunded back to my account. Not sure why the instant deposit didn't go through as my banking information was correct.
I am requesting Cashier's Check.Comment
