5Dimes just did an awesome thing for me

[LostBankroll]

On chat right now, not looking so good.

[LostBankroll]

Gave me the ******* run around. Told me NP then said to chat around 9 AM with managment at which point they will tell me the same thing this cunt just did.

Please wait for a site operator to respond.
You are now chatting with 'Johnny'
Johnny: Hello. How may I assist you today?
Josue: hello, i had a question about the cash back program
Johnny: Go ahead please
Josue: I saw on SBR that one player received 15% of his losses on ALL of his deposits within the first year. He said to be eligable you must have never withdraw from 5dimes before
Josue: I have never made a withdrawal and have deposeted OVER 1000
Josue: http://forum.sbrforum.com/sportsbooks-industry/728941-5dimes-just-did-awesome-thing-me.html
Josue: the link is the thread about this
Josue: my question was,
Josue: would i be eligable to recieve 15% of all my losses if I switch to the cash back reward program?
Josue: I have never won a cent at your book
Josue: i understand its 15% of your losses after you switch but here you guys offered 15% on ALL OF HIS LOSSES SINCE HE WAS A LOSING PLAYER
Josue: I am a losing player
Johnny: Please note that in order to be eligible to receive a Cash Back Reward your account must be part of the Cash Back Program, and only action you registered in your account since the moment you asked to be in the Cash Back Program will be considered.
Johnny: As far as what the other player received
Johnny: I cannot speak about that
Josue: awwwwwwwwwwwwwwwwwwwww
Johnny: Let me check your account
Johnny: Can you please confirm your account number and password?
Josue: please do
Josue: i know its 15% AFTER you switch the account to cash back
Josue: but here you offered to give him 15% of all past losses
Josue: and he osnt the only one
Josue: ot seems you guys have done it for a couple of players in this thread
Johnny: Well please be aware that
Josue: why not me?
Johnny: We have Programs
Johnny: and the programs have rules
Josue: im a losing player there
Johnny: you are subject to the rules
Johnny: any exceptions made in other accounts
Johnny: do not necessarily apply to you
Johnny: But again
Josue:
Johnny: let me check your account
Josue:
Josue: i mean
Johnny: Just a moment please
Johnny: Just a moment please
Josue: if you guys do that for a certain player why not me
Johnny: Just a moment please
Josue: i have never made a withdrawal
Johnny: Sir
Josue: never had a bonus
Johnny: Would you please hold
Josue: always fundeed your book
Johnny: while I check your account??
Josue: sure.
Johnny: Thank You
Johnny: Just a moment please
Johnny: Your account is not part of the Cash Back Program, therefore, it is not entitled to receive the Cash Back Reward.
Johnny: What the other player received, or what you read on that post has nothing to do with your account, accounts are handled individually.
Johnny: If you wish to further discuss this you are welcome to contact us back after 9 am ET when Managers are available, you may explain your request to them and see how they can assist you with that.
Josue: Right
Josue: it has EVERYTHING TO DO WITH MY ACCOUNT
Johnny: ok
Josue: He wasnt in the Cash Back prgram either
Josue: yet not only did you give him 15% on his $100 loss
Johnny: As I said sir, this is not my call or my decision
Josue: you gave him 15% on ALL OF HIS PREVIOUS LOSSES BEFORE HE WAS A CASH BACK MEMber
Johnny: I can only go by the rules
Johnny: you can discuss that with Management
Josue: If it isnt your call or decision then why the **** am I talking to you ????
Josue: Where are the higher ups who run this company
Johnny: Not here at this time.
Johnny: Reason why
Josue: why are certain players getting their dicks sucked while others are arent?
Johnny: I asked you to contact us at 9 am ET
Johnny: when Management is available.
Johnny: Please moderate your language, we do not tolerate this
Johnny: and if you continue
Johnny: I will have to terminate this chat.
Johnny: Please note I am simply asking you to contact us when Managers are available.
Josue: terminate?
Johnny: To see how they can assist you with your request.
Josue: how about you be of a service to me and dig into this?
Johnny: Since I do not have the authority to make any exceptions to the program
Josue: http://forum.sbrforum.com/sportsbooks-industry/728941-5dimes-just-did-awesome-thing-me.html
Josue: everything is right there
Josue: wait till 9 AM right so I can get the same answer
Johnny: That is not what I said
Johnny: You must understand I cannot just not go by the rules
Johnny: I cannot make exception
Josue: so whom must I talk to to get the final verdict?
Johnny: You may speak with Management during business hours
Josue: no I do understand i see where you are coming from
Johnny: they will assist you further
Josue: Management, Is that Tony the BIG BAUWSE himself?
Josue: what will he do for me?
Josue: will he take care of a losing player like he has for several other accounts?
Johnny: I cannot tell what Management is going to do for you
Johnny: That is not a question I can answer.
Johnny: I have already informed you how you can proceed with your request
Johnny: Is there anything else I can assist you with?
Josue: ...
Josue: well thanks alot
Johnny: You're welcome
Josue: ill be contacting tony around 9 am this is what time he comes in from starbucks no?
Johnny: At 9 am ET Management will be available to assist you. As far as Tony, he does not have a schedule I can refer to, neither I know where he comes from...
Johnny: So you can contact us at 9 am ET and speak with the Manager on duty, they will go from there.

[tommygun]

tough titties

[LostBankroll]

LOSTBANK IS BACK IN THE GAME BOYS!!! So what I pay 5 extra cents when I make a US play other than that I still get solid lines for Soccer plus $230.25 to toy around in there with. Fukin right I feel like Brock Landers right now. Thanks for the thread starter you saved me from redepositing with them.

Please wait for a site operator to respond.
You are now chatting with 'Percy'
Percy: Hello. How may I assist you today?
Josue: May I speak to management please
Percy: Can you please confirm your account number and password?
Josue:
Josue:
Percy: Just a moment please
Please wait while I transfer the chat to 'Ernest'.
You are now chatting with 'Ernest'
Ernest: Hello. How may I assist you today?
Josue: http://forum.sbrforum.com/sportsbooks-industry/728941-5dimes-just-did-awesome-thing-me.html
Josue: in this thread you guys gave a losing player cash back program
Josue: not only did you give him the 15% he lost from a 100 deposit
Josue: you also gave him 15% for ALL of his previous deposits aswell
Josue: my question to you is
Josue: can I change to this program and receive 15% of ALL MY PREVIOUS AND NEW DEPOSITS
Josue: if I change to this program
Josue: keep in mind im a losing player there
Josue: I have lost over $100 there if not more
Josue: NEVER MADE A WITHDRAWAL not once
Josue: I should be eligable for sometype of freebie no?
Josue: Why treat a certain group of players c ertain way and not do others the same?
Josue: I understand he recently went into the cash back program and lost $100 deposit he made after switching
Josue: but not only did he get 15% of 100 he got 15% of all loses
Ernest: this is no freebie and not all accounts have the same profile or history to grant this
Ernest: nevertheless
Ernest: Let me check your account, just a moment
Ernest: did you look for the rules on this program on our website, sir?
Josue: yes is did
Josue: says i must be enrolled in the program
Ernest: do you understand how it works?
Josue: he wasnt enrolled deposited 100 lost it
Josue: and MANAGEMENT MADE THE DECISION TO GRANT HIM WITH 15% of ALL HIS LOSES
Ernest: sir, that has nothing to do with what I'm asking you
Josue: I do this still doenst answer the question why are you treating certain players different than othere?
Ernest: I'm not done checking your account
Josue: especially when both these players are LOSING PLAYERS AT THE BOOK
Josue: okay
Ernest: all I need to know is if you read the rules
Ernest: that's all
Ernest: Just a moment please
Josue: thanks
Ernest: ok, this can be done for you as it appears you haven't received any other type of bonuses in the past
Ernest: there are some conditions however
Ernest: I'll move you to the cash back program and you will remain on that program permanently
Ernest: your access to reduced juice lines will be disabled
Josue: will i get 15% of all my previous deposits if I do this?
Ernest: and after this cash back regular cash back rules and policies will apply to your account
Ernest: yes
Josue: and i thought you were still able to get reduced juice even on cash back but just limited to 50$ wagers
Ernest: not correct
Ernest: if you get any kind of bonus you're not eligible to bet on reduced juice lines
Josue: okay
Josue: but will i get 15%-20% of my previous deposits as cash back or not?
Josue: by the way, how much have I deposited at this book?
Ernest: 15%, we don't award 20% in these cases
Josue: I think im around the $1500 range
Ernest: you're correct, you've deposited $1536
Josue: so that would be $1536 15% of this correct?
Ernest: 15% on $1535, actually
Josue: 230.40
Ernest: since you used a dollar on a March Madness poll
Ernest: *pool
Josue: 230.25 then?
Ernest: Just a moment please
Ernest: yes, correct
Ernest: that'll be added soon
Josue: sounds good
Ernest: so if we're clear on all rules and conditions
Josue: okay
Josue: say i deposit $500 will I get 15% of that? if I lose
Ernest: remember the percentage you receive varies depending on how much you wait to request a CB since you received it last time
Ernest: no
Josue: okay
Ernest: that's why I asked if you'd read the rules
Ernest: this is how it worksd
Ernest: *works
Ernest: if you make a deposit tomorrow after this cash back and lose it and decide to request a cash back by wednesday you will receive a 5%
Ernest: 10% is only given on Tuesdays if you haven't received a CB for at least a week
Ernest: 15% is awarded only at least every 30 days
Ernest: so if you wait until november 18th you may receive another 15% on your losses then
Josue: okay so it goes by how long you wait
Josue: makes sence
Ernest: exactly
Ernest: this are the rules
Ernest: http://www.5dimes.com/PopUpsFromRewardsAndPromotions/cashbackreward.html
Ernest: you can also find there the formula we use to calculate it there
Ernest: Is there anything else I can assist you with?
Josue: How long till I see the $230.25 in my account?
Josue: Nothing else
Josue: I apprecaiet everything you did for me just now I wanna say
Ernest: 5 minutes
Josue: thanks alot for your time and effort you put into all of this
Ernest: You're welcome
Josue: Thats all Thanks again have a great day down in Costa Rica!!
Ernest: thank you!
Ernest: same to you up ther in the US of A
Ernest: *the
Ernest: *there
Ernest: sir
Ernest: sorry
Ernest: it'll actually be $229.35
Ernest: since you also have $6 transferred to poker
Josue: its fine
Josue: had me worried for a minute
Ernest: it's in
Josue: thanks
Josue: any rollover to this???
Josue: or is this on the house
Ernest: hahaha
Ernest: no rollover
Josue: thanks alot man



THANK YOU BASED GOD!!!!!!!!!!!!!!!!!

[tommygun]

nice to see bitching and bleating actually gets you somewhere with this book

[Mikail]

Trying to tell you guys 5dimes is the bomb!

[LostBankroll]

5dimes is the shit, funniest thing is I STILL SEE reduced juice. He was a stand up guy too not the Prick Tonie himself. I would of been lucky to get $10 from him if he would of taken my chat.

[Bartmeister]

Oh now 5dimes is the shit, lol. I guess you were the dick with Johnny then, as he asked you to call back during business hours for management to make a decision that we was not authorized to. I'm sure you apologized to Johnny, LOL

[LostBankroll]

Actually I didnt because at the moment he was feeding me shit. Johnny said he couldnt do anything for me after looking at my account, then told me he had no authority to do anything. He should have just said call later instead of saying he couldnt help.

[soxwin1917]

What does it matter for you, LostBankroll? You're going to blow it anyway. Degenerate.

[LostBankroll]

Suck my fukin dick you ass eatin punk bitch. Lifetime im down but never have won anything at 5dimes. I seem to run better at BetPhoenix and Matchbook. 5dimes is my krytonyte.

[OMGRandyJackson]

I still do not get how OP says he is a winner when he cashes in these rebates...Im confused...

[ehp6737]

I still do not get how OP says he is a winner when he cashes in these rebates...Im confused...

1) When they figured my rebate, they didnt factor in my w/d's (I've had 2 or 3 there), just what I deposited. It's supposed to be based on net losses, not net deposits so I believe they made a mistake, but I wasn't going to complain. I didn't add that to my story as it wasn't relative to the issue, which was how they treated a customer, not which player is a loser and who's not.

2) If someone takes a rebate from one book because they're down, it doesn't necessarily mean they're a "loser". I use Legends for most of my wagering on American sports and I'm up a few G's there this year. I use 5Dimes for European soccer and hockey as they offer these lines, Legends doesn't. I'm not as dialed in to european sports yet and it'll take some time, so I am down a little, not a few thou, at that book for that reason.

[The Bet Master]

I'm gonna try and get this now. Who cares about reduced juice, seems like I forget to bet that most of the time anyways.

[OMGRandyJackson]

1) When they figured my rebate, they didnt factor in my w/d's (I've had 2 or 3 there), just what I deposited. It's supposed to be based on net losses, not net deposits so I believe they made a mistake, but I wasn't going to complain. I didn't add that to my story as it wasn't relative to the issue, which was how they treated a customer, not which player is a loser and who's not.

2) If someone takes a rebate from one book because they're down, it doesn't necessarily mean they're a "loser". I use Legends for most of my wagering on American sports and I'm up a few G's there this year. I use 5Dimes for European soccer and hockey as they offer these lines, Legends doesn't. I'm not as dialed in to european sports yet and it'll take some time, so I am down a little, not a few thou, at that book for that reason.

Haha you need to check yourself before you wreck yourself.

1. You trip on me saying I need an education when based on the facts you gave me, I was completely accurate in calling you a loser at 5dimes. By leaving out that they made a mistake, it comes across that you are a loser at 5dimes. So you cannot tell me to get an education when you left information out.

2. I only said you were a loser at 5dimes. Never said you were a lifetime loser or lost at all books you play at.


I am suspicious though because I really do not see 5dimes making a mistake like this on their rebate program. Especially when they are already doing you a favor...

[LostBankroll]

The account now sits at $400 and few cents. With $60 in action still left for the night. Could be up around $300 by the end of the night. And no I didnt go all in like some of you might have thought. Play the cards right and you can be a winner too! Looks like I will be making my first ever 5Dimes withdrawal!

[The Bet Master]

It took about 15 minutes but the manager approved me to get this one time 15% bonus on all previous ones as well.

[goucla]

not a bad deal at all

[GamblingMike]

I chatted with a very nice manager named Emily on live chat and she said she couldn't give me the full amount of cash back from all my deposits because they were years old but she did give me $73.80 cash back from my deposits this year so I got something too!

[sweethook]

when you log on man how long be4 it bumps you off and you have to re-log in again ?

[ToNyyy]

Good book

[VegasVixen]

When I joined 5d I got a deposit bonus. When I cleared that, I asked to be switched to the cashback. Well, after a few months of betting baseball I was up a couple hundred $ and realized it's on NET losses not daily bets and I wouldn't qualify, so, I again asked to be switched, this time to to reduced juice. They said ok but NO MORE changing, ever, so I've had reduced juice which worked out great for baseball but doesn't help in football since I get my bets in earlier in the week before it's available.

[steady hustlin]

Good info.

[Glitch]

i wonder if cashing in sbrpoints for a 5dimes freeplay counts and a bonus and disqualifies you.

[WhyWhat55]

So I deposited peanuts there, (75$) and haven't annoyed them ever. I've made a profit in general so I'm just wondering, I wouldn't be eligible right?

And what the hell is reduced juice? I know it's reduced commission for the book but how do you know if it's reduced or not?

[over5.5]

wow awesome. i want to get in on that program.

[Sawyer]

Professionals should go with "REDUCED JUICE" option.

[Sawyer]

So I deposited peanuts there, (75$) and haven't annoyed them ever. I've made a profit in general so I'm just wondering, I wouldn't be eligible right?

And what the hell is reduced juice? I know it's reduced commission for the book but how do you know if it's reduced or not?

-105 / -105 Reduced
-110 / -110 Standart

Reduced Juice really matters over the long haul. Let's say you bet 1000 plays in a year and your wager size is 200$ for each game.

With %56 winning rate,

If you lay -110, your profit will be 15,200$
If you lay -105, your profit will be 19,600$

Difference: 4400$ in a year.

[WhyWhat55]

Thanks sawyer!

[ThaWoj]

when you log on man how long be4 it bumps you off and you have to re-log in again ?

lol this happens to me all the time, pain in the ass.

anyways, can we get this cashback if we have a current balance? i.e. i usually deposit 50-100 bucks at a time and have probably lost about 800 lifetime (only been there for a few months). My last deposit i'm running good with and my current balance is like 450. Can i still get cashback on that 800 (or the net loss of 350) even though i have money in my account??

[ToNyyy]

Yeah you can request it now but your cash back will be very small because of you still having an available balance. This is their current cashback formula


(new deposits for the period) - (redemptions for the period) - (current & pending balance) - (accumulated winnings from previous periods) X (rebate percentage) = (cash back award)

[ThaWoj]

thank you tonyyy. when you say "accumulated winnings from previous periods" that would be zero for me if i have never cashed out, right?

o and i forgot to ask, does this 15% include casino and racebook wagering or is it only on money lost on sports?

[ucbearcats1027]

dude if u lose so much keep ur money and save it lol

[jasont]

Great program- and great CS by Tony, atleast in my case.

[Jmac926]

I'm down lifetime at 5dimes so I thought I try this, they told me since I've used the reduced juice I wasn't eligable. I probably only use reduce wagering on maybe 20% of my bets, a lot of parlays and future race bets mostly. I'm not that great a bitching to get what i want, I should have put my ex on their with them. Anyway, Has anyone used the reduce juice, and still got this reward?