Can any mods help with a Matchbook issue?

Albert Pujols · 07-12-10, 10:08 PM

Actually just checked the DVR, and he had 8 homeruns and 2 outs at 10:20pm.

SBR Lou · 07-12-10, 10:10 PM

Albert,

Can you shoot the details of that along with your account by filling out a sportsbook complaint form? We will follow up for you.

Justin7 · 07-12-10, 10:12 PM

Albert,

Did you contact Matchbook and request that they cancel your bet? If the facts are as you describe, they should void your wager.

Albert Pujols · 07-12-10, 10:16 PM

Originally posted by Justin7

Albert,

Did you contact Matchbook and request that they cancel your bet? If the facts are as you describe, they should void your wager.

I called them. They said that the bet was matched before the event was taken down. Not true. The event was taken down before they threw the first pitch to Ortiz. He had 8 hr's and 2 outs at 10:20pm. They told me that the bet was matched at 10:21pm. So no, the bet was not matched before the event was taken down.

And if they want to close an event and then decide to reopen it, they can't put back unmatched bets into the pool of offers. That is ridiculous.

Justin7 · 07-12-10, 10:20 PM

Originally posted by Albert Pujols

I called them. They said that the bet was matched before the event was taken down. Not true. The event was taken down before they threw the first pitch to Ortiz. He had 8 hr's and 2 outs at 10:20pm. They told me that the bet was matched at 10:21pm. So no, the bet was not matched before the event was taken down.

And if they want to close an event and then decide to reopen it, they can't put back unmatched bets into the pool of offers. That is ridiculous.

Fill out the complaint link Lou gave you a few posts earlier. If the facts are as you described, you have a strong case.

Albert Pujols · 07-12-10, 10:31 PM

Originally posted by Lou

Albert,

Can you shoot the details of that along with your account by filling out a sportsbook complaint form? We will follow up for you.

Thanks, Lou. Compaint has been sent to you.

biggie12 · 07-12-10, 10:43 PM

albert i got scrwed on a live in game betting play myself. Except in my case it was an under 8.5 -165 i thoguht the bet was cancelled

7 minutes later after 3 runs are scored and the under is +385 my bet gets matched at -165 after it was already canceled and not showing up in my unmatched betting slip.

I think the site has house players that just pound the erroneous lines even if the wager isn't big. It was only $145 but still sickening to get (angle Shot at like that)

biggie12 · 07-12-10, 10:43 PM

they said there is no way they can do anything about canceling Live in game Bets. So GL i also filled a complaint i will let you know how it goes.

cinpls081 · 07-12-10, 10:44 PM

I had ortiz as well and wanted to buy the other side. I was so pissed when they took down the odds. I had ortiz so it was cool I did see the odds come back up wow thats really not right they should have made NEW odds start. I can 100% verify that the market came down and then came back up as he was hitting. What a bunch of B.S.

Albert Pujols · 07-12-10, 10:46 PM

Originally posted by biggie12

albert i got scrwed on a live in game betting play myself. Except in my case it was an under 8.5 -165 i thoguht the bet was cancelled

7 minutes later after 3 runs are scored and the under is +385 my bet gets matched at -165 after it was already canceled and not showing up in my unmatched betting slip.

I think the site has house players that just pound the erroneous lines even if the wager isn't big. It was only $145 but still sickening to get (angle Shot at like that)

This was only for $100, but I would fight for $10 on principle alone. You can't close an event and then decide to re-open it and put all unmatched offers back up as current offers.

Albert Pujols · 07-12-10, 10:49 PM

Originally posted by cinpls081

I had ortiz as well and wanted to buy the other side. I was so pissed when they took down the odds. I had ortiz so it was cool I did see the odds come back up wow thats really not right they should have made NEW odds start. I can 100% verify that the market came down and then came back up as he was hitting. What a bunch of B.S.

Exactly. How can you close an event and then re-open it and resume like nothing happened. That's bullshit.

Albert Pujols · 07-12-10, 10:50 PM

Originally posted by biggie12

they said there is no way they can do anything about canceling Live in game Bets. So GL i also filled a complaint i will let you know how it goes.

Sure there is. You cancel all bets that were voided in the first place.

biggie12 · 07-12-10, 11:03 PM

Originally posted by Albert Pujols

Sure there is. You cancel all bets that were voided in the first place.

right but the accounting dept will tell you otherwise. Hopefully works out for both of us.

Ill keep you updated.

Fishhead · 07-12-10, 11:07 PM

Thanks for the offer

Matchbook is the nuts

trumpdown · 07-12-10, 11:08 PM

Obvious error by MB. No reason to stop in-play action to begin with since the event was far from over.

Extra Innings · 07-12-10, 11:15 PM

OP should be paid....this whole thing about events closing/re-opening is awfully suspicious IMO

Albert Pujols · 07-12-10, 11:27 PM

Originally posted by biggie12

right but the accounting dept will tell you otherwise. Hopefully works out for both of us.

Ill keep you updated.

Well, it's pretty obvious to see the error. If they won't void the bet, then they should reach into their own pocket and pay all the people that they ******.

cinpls081 · 07-13-10, 12:02 PM

there was a software glitch in the system. why else would they take down the odds before the event was over? Clearly a mistake and the put the market back up 10 minutes later but left all markets. They need to make good to you on this. in the form of credits or credit your account.

bubba · 07-13-10, 12:42 PM

also, if you have an offer up on an event and the event closes they wont let you cancel the offer. if you go to umatched bets you will sometimes see it sitting there for a few minutes or much longer. if you click on cancel, it will say market is no longer available for betting but it wont get cancelled until someone on there end properly does something. soo this really was unavoidable.

Doug · 07-13-10, 12:48 PM

Originally posted by Fishhead

Thanks for the offer

Matchbook is the nuts

Ballbuster !

Justin7 · 07-13-10, 01:44 PM

I have this dispute. I'll tell you more when MB makes its position known.

lyon804 · 07-13-10, 02:50 PM

It does sound like some rogue employees of MB pulling the strings. Can't have that. They make it right or take your business elsewere.

jayc88 · 07-13-10, 02:59 PM

matchbook could be so much better if the owners would actually give a shit
i don't get it

Herky · 07-14-10, 12:17 PM

Any update here?

Doug · 07-14-10, 12:22 PM

Originally posted by lyon804

It does sound like some rogue employees of MB pulling the strings. Can't have that. They make it right or take your business elsewere.

There is no "elsewhere" for US players.

Maybe avoid live if not made right but boycotting MB is like throwing away the bathwater with the baby.

Stacocakes · 07-15-10, 02:40 PM

Was just reading this post about matchbook and I pretty much know exactly what you are referring to Albert. The live betting was up for the homerun derby and towards the end the betting all went off and it said the betting was closed which was weird because the homerun derby was still going. I then went out of the screen and tried to get back into the baseball portion of the site and the HR derby was there and I clicked on it and the market was back up.

I am surprised that they didn't void your bet because if the market is closed then all outstanding bets should be voided, kinda like when the site is shut down for maintenance. Unfortunately I think they will tell you that the bet may have been matched before the market was suspended and say that there is nothing that they can do about it. I've been on the wrong side of some live betting errors before and I know how you feel. Let us know if anything results from this.

Trucker George · 07-15-10, 05:21 PM

As mentioned earlier in the thread, it seems like whoever was pushing the buttons at MB basically screwed up and closed it too soon. "Oops!" "Shit, we ****** up." "Quick, put the market back up." [somebody gets cuffed upside the back of the head with an open hand.] "Don't press that button until I tell you to, dummy!" The 3 Stooges are running the show at this point. The player(s) ought to receive compensation for these blunders.

robertg · 07-15-10, 05:59 PM

Originally posted by Doug

There is no "elsewhere" for US players.

Maybe avoid live if not made right but boycotting MB is like throwing away the bathwater with the baby.

actually, unless you don't like babies, the saying is "like throwing the baby away with the bathwater."

Albert Pujols · 07-15-10, 10:41 PM

Originally posted by Stacocakes

Was just reading this post about matchbook and I pretty much know exactly what you are referring to Albert. The live betting was up for the homerun derby and towards the end the betting all went off and it said the betting was closed which was weird because the homerun derby was still going. I then went out of the screen and tried to get back into the baseball portion of the site and the HR derby was there and I clicked on it and the market was back up.

I am surprised that they didn't void your bet because if the market is closed then all outstanding bets should be voided, kinda like when the site is shut down for maintenance. Unfortunately I think they will tell you that the bet may have been matched before the market was suspended and say that there is nothing that they can do about it. I've been on the wrong side of some live betting errors before and I know how you feel. Let us know if anything results from this.

They can't day that, because they already told me it was matched at 10:21pm. That was after the market closed, and Ortiz had 8 homers and 2 outs at the time it was matched.

Fishhead · 07-15-10, 10:42 PM

Albert, stay on your toes at MB

Extra Innings · 07-15-10, 11:06 PM

Doug · 07-15-10, 11:15 PM

Originally posted by robertg

actually, unless you don't like babies, the saying is "like throwing the baby away with the bathwater."

don't like human babies.... too noisy and messy and smelly, etc.

Justin7 · 07-16-10, 11:05 AM

Matchbook has fixed this. The three players affected by this glitch have had their bets voided.

Fishhead · 07-16-10, 11:07 AM

Originally posted by Justin7

Matchbook has fixed this. The three players affected by this glitch have had their bets voided.