Petition to force SBR to change Betpheonix rating to C

[acarmelo1]

acarmelo1 Signs petition

1 sign so far

[BackDoorCover]

Sorry, the only way BP's rating gets lowered is if (when) their check to SBR bounces.

[Chuck Sims]

I sign the petition.

[Eagle1958]

Sorry, the only way BP's rating gets lowered is if (when) their check to SBR bounces.

LOL sad but probably true.

[midnight777]

are they that bad???

[Hareeba!]

C's too generous
they should be blacklisted

[RogueScholar]

Sorry, the only way BP's rating gets lowered is if (when) their check to SBR bounces.

Couldn't have said it any better myself.

[amarkle2]

they arent going to change it but if this petition thing works im in!

[KGambler]

Count me in.

BetPhoenix is nothing close to a B+ book.

I would also like to know if SBR has an agreement with BetPhoenix to not put customer complaints on SBR's front page.

Serious issues SBR posters have experienced with this "B+" book:

1. A customer requests a payout via Moneybookers through the live chat. A scam artist posing as the customer later goes into livechat and requests that BP change the Moneybookers payment to a different account with a very similiar email address. BP inexplicably goes ahead and sends the money to the second account. Just one of many inside job/rogue employee thefts that you will see in this list. The customer was eventually reimbursed in full, but it took months.

http://forum.sbrforum.com/sportsbooks-industry/443831-betphoenix-my-story-related-security-issues-slow-payments.html

2. Currently slow paying. Currently unable to send checks, although their website claims that check withdrawals are still available and that they only take 3-4 business days.

Too many current threads to list!

3. This is what happened to me. Someone logged into my account (you will see that this happened to at least three other people) and made enough 3, 4 and 5 team parlay bets to bust my entire available balance. BP initially said my account was not hacked, then said it was, then went back to saying it wasn't. Despite the fact that many of these parlays consisted entirely of games which were not close to starting when I alerted BP to the hacking, they waited until all of the parlays were losers, then informed me that they would not cancel any of them.

http://forum.sbrforum.com/sportsbooks-industry/402441-my-betphoenix-account-has-been-broken-into.html

4. A customer opens his account to find 7,000 Euros missing. It turns out a hacker is playing like a maniac (hitting hard 18s, soft 20s, etc.) in the casino at the same time the customer is contacting CS to find out where the hell his money went. Months later, this customer was able to get a full refund. This, after BP told lies that only his IP address showed up in their system as having logged in. Poster "Marauders" also posts in the thread to say that the same thing has happened to him. BP has refused to reimburse Marauders for his phantom casino losses. Also in this thread, the amazing revelation that a customers password is contained in the URL when they log into BP's website.

http://forum.sbrforum.com/sportsbooks-industry/337651-7000-euros-missing-betphoenix-account.html

5. A pending bet simply disappears from a customers account. Have you ever heard of something so ridiculous? Other than having your money simply disappear from your account (see above), this is one of the worst problems I have ever heard of occuring at any sportsbook. How can you trust a sportsbook where bets disappear from their database. BetPhoenix actually admits that the bet did disappear from their database. They tracked down the bet and put it back as pending. Amazing! Multiple people (including myself) had earlier had experiences where winning wagers seemingly disappeared into thin air. You can read about that in this thread too.

http://forum.sbrforum.com/sportsbooks-industry/331355-more-bet-phoenix-skulduggery.html

6. A player logs into his account and notices that $3,400 is missing. He contacts CS and is told that he lost it in the casino. Sound familiar??? Again, it was a hacker who played crazy in the casino. This customer received a 100% refund. Actually, this thread is where Marauders first posted that his account was also hacked - all the way back on February 8th. They gave Marauders the run around until June 2nd and then told him they wouldn't reimburse him for his "losses".

http://forum.sbrforum.com/sportsbooks-industry/336986-help-account-problems-betphoenix-p2.html

7. Many posters question this guy's story, but here it is... This guy became a BP agent. His players won a bunch of money, and after only 4 weeks the agent requested a complete withdrawal of all funds. It's safe to say that this behavior must have pissed off BP. Take my advice, don't make BP or any of their employees mad if you have a nice balance there. This agent made arrangements to personally pick up his $24,470 withdrawal in CA. He then asked BP if his brother could make the pick up instead. BP said "no problem". BP informed the agent that he needs to use a password at the pickup. They gave the agent the password over the phone. 30 minutes later, before the agent even has a chance to relay the info (including password) to his brother, the agent calls BP to inquire if the money is ready yet. BP informs him that the agent's "brother" has already arranged a meeting, provided the password, and collected the $24,470.

http://forum.sbrforum.com/sportsbooks-industry/324199-betphoenix-com-scammed-me-24-470-a.html

That's all for now, but I'll look for more when I get a chance.

Not one of these serious issues has ever made SBR's front page. Does SBR have an agreement with BP to keep complaints off of the front page? Any one of these extremely serious complaints should have been on the front page, with a link to the relevant thread. You know, just like all the non-paying books are treated... Take a look at SBR's current front page and tell me how in the hell none of these doozies made it.

[mtneer1212]

7. This guy became a BP agent. His players won a bunch of money, and after only 4 weeks the agent requested a complete withdrawal of all funds. It's safe to say that this behavior must have pissed off BP. Take my advice, don't make BP or any of their employees mad if you have a nice balance there. This agent made arrangements to personally pick up his $24,470 withdrawal in CA. He then asked BP if his brother could make the pick up instead. BP said "no problem". BP informed the agent that he needs to use a password at the pickup. They gave the agent the password over the phone. 30 minutes later, before the agent even has a chance to relay the info (including password) to his brother, the agent calls BP to inquire if the money is ready yet. BP informs him that the agent's "brother" has already arranged a meeting, provided the password, and collected the $24,470. http://forum.sbrforum.com/sportsbook...-24-470-a.html That's all for now, but I'll look for more when I get a chance. Not one of these serious issues has ever made SBR's front page. Does SBR have an agreement with BP to keep complaints off of the front page? Any one of these extremely serious complaints should have been on the front page, with a link to the relevant thread. You know, just like all the non-paying books are treated... Take a look at SBR's current front page and tell me how in the hell none of these doozies made it.

Please do not include this if you have any credibility at all..................... this story has more holes in it than a swiss cheese factory.

[KGambler]

To be honest, I never took that post too seriously when I first read it. Then BP stole $3K from me and lied through their teeth about it. Then SBR acted as an apologist/defense lawyer for BP when I filed a complaint with them. Now I tend to think that that guy has more credibility than BP. His story was certainly not invented out of whole cloth. He knew way too many names, phone numbers and addresses. BP never disputed that he was an agent and that they paid the $24,470 to his "brother" at a Best Buy. They admitted that part.

So we can believe that this man worked as an agent for BP, had his brother collect his $24,470 balance, and then decided to try a cockamamie scheme to - what? Extort money? Get paid $24,470 twice?

Or we can believe that some Bet Phoenix employees saw a chance to make a nice score and decided to steal this man's money.

Given the record of insider thefts and malicious hacks at BP, including my own experience, I know which one I believe. And I would love to know how it all ended up.

Edit to add: I edited my initial post to say that many posters don't believe that agent's story.

[KGambler]

People signing this petition should also probably "nominate" acarmelo1's post. At least I think so, not 100% sure what that nominate button does (next to quote button).

[sq764]

just really weak

[acarmelo1]

3 signs so far

[acarmelo1]

thanks for the points, I just dislike how they handled Kgambler situation. All the lying was just really stupid.

They could just had cancel the parlays and safe them self some bad propaganda

[KGambler]

Almost forgot another real doozy...

8. A Bet Phoenix customer has his credit card charged by BP's credit card processor, even though he never made a deposit. ttaylor89 cut and paste this, apparently from another forum. He pasted all of the thread comments (again, from some other forum) in page 4 of the "My BETPHOENIX ACCOUNT HAS BEEN BROKEN..." thread. It's kind of messy though, so I am just putting the pasted live chat here.


michael : this one on the 3rd of march i need to know about

Kathy: That transaction does not have an amount on it?

michael : yes it was deposited from my account for $500

Kathy: ok thanks, please allow me one more minute, I am with accounting on the phone

michael : the thing is that i didn't approve this transaction at all!

michael : let them know that

michael : i use a debit **** card and i check my online bank balance this morning and it showed a transaction from you guys for $500 on march 3rd

Kathy: Ok Michael, the situation is the following

Kathy: There was a system error at the processor that provoked a few charges by mistake, they are aware of this and they have started the process for the money to be credited back to your bank account / credit card

Kathy: You can contact your bank to know exactly when the money will hit your account, please do not mention that this transaction is for gambling purposes

michael : are u serious?

Kathy: just tell your bank that you are expecting a credit back from Virtual Web Card Luxemburg from a online purchase that you made

Kathy: and that you need to know when will it arrive

Kathy: I apologize for the inconvenience, the processor is taking care of that

michael : can u forward email to sam

Kathy: sure, I can inform Sam about the situation

michael : this is unreal

michael : if i never caught this you would have taken 500 from me

Kathy: as I am telling you there was a system problem at the processor

michael : this is very unprofessional of you guys

Kathy: and they fixed it right away

Kathy: the money is on the way back

michael : i am really upset that you guys would do this to me

Kathy: unfortunately we do not handle the processor's situations

michael : how long will it take to get my money back

Kathy: it is a total different company

Kathy: that will depend on your bank, you can contact them for that information

Kathy: tell them that you are expecting a credit back from Virtual Web Card Luxemburg from a online purchase that you made

Kathy: you should be receiving it this coming week

michael : i need that money now

Kathy: The money is already on the way, I apologize for the inconvenience







They also flat out told me in chat (when I was asking about my account being hacked) that several customers had their credit cards charged when they hadn't deposited! Look for the red quotes...

Please wait for a site operator to respond.
You are now chatting with 'Wendy'
Wendy: Hello. How may I assist you?
Mike: Hi Wendy. My account was broken into. I am supposed to talk to Derek about it.
Wendy: one sec please
Mike: Thanks
Please wait while I transfer the chat to 'DerekB'.
You are now chatting with 'DerekB'
DerekB: Hello Mike, let me transfer you to my one of my managers who was looking into the matter.. thanks
Mike: OK, thanks
Please wait while I transfer the chat to 'Jason'.
You are now chatting with 'Jason'
Jason: hello Mike
Mike: Hi Jason. Can you tell me what you see for the IP addresses?
Jason: XX.XX.XXX.XXX
Mike: Any others??? What are your findings?
Jason: give me a sec
Mike: OK, thanks
Jason: i cant see anything else
Jason: but i dont have that kind of access either
Mike: What is being done about this?
Mike: I want the $183 in losses refunded. I want the pending wagers that I did not place cancelled. I want my account closed
Jason: this issue just happened today..and we need to investigate
Jason: it
Jason: i just need your patience
Jason: inorder to rectify this situation
Jason: i understand how you feel
Jason: i have clients that feel the same way
Mike: OK, so you are still investigating. Sorry, I am getting worried because you tell me you only see 1 IP address.
Jason: but they all are giving me the time
Jason: like i said i only see a limited access to Ip addresses
Mike: I have no problem with giving you time to investigate.
Jason: give us some time
Mike: Do you know about how long it will take?
Mike: Also, could you do me a favor? I can not log into my account now, which is how I want it. But I would like for you to email me the wagers that were places on Tuesday and Wednesday.
Mike: *placed
Jason: ok hold on
Jason: ok i have to get access to copy that from your account from our IT dept
Jason: give me an hour or so
Jason: ok
Mike: OK, thanks
Mike: Did this happen to more clients this week???
Jason: thats what we are finding out
Jason: some are having issues with credit cards being charged
Jason: so we need to see if these guys have the abilty to hack us
Jason: so bear with us
Jason: i have a few more clients to talk with
Jason: you need anything else
Mike: OK, thanks for telling me. I will check the card I used. I see now why you need more time to investigate if there are other cases. I will look for your email later. Thanks for the help and I will contact you later
Mike: goodbye
Jason: good bye
Chat session has ended.


Incredible! This is a B+ book??? These are some of the absolute worst problems that I have ever heard a book having. I mean, does it really get any worse than this? This book couldn't hold a candle to flotsam like sportsbook.com, let alone Matchbook!

Downgrade this POS.

[acarmelo1]

Betpheonix is a Joke

[Climate]

What about Matchbook's rating. That is important also.

[Marauders]

signed.

[sportscash]

c- sounds beter

[acarmelo1]

4 signs so far

[Santo]

Whilst I applaud the intention, rating by petition is a recipe for disaster.

[HedgeHog]

I agree with Santo. The OP's rating is dead-on with my assessment--BP is an average Book at best. However, rating by petition opens up a potential "shill-fest" whereby crap Books can get undeserved top ratings.

[big joe 1212]

Sorry, the only way BP's rating gets lowered is if (when) their check to SBR bounces.

[Fishhead]

signed

fishhead

[saints7011]

BP is highly rated at osga as well , do they not have any credibility ? every book will have issues , just like everyone of us , I only hope they can get this oil leak fixed really soon , gas is gonna go through the roof if not...

[kkkkk]

i also sign this petition. i never used this house, however when i read all this threads/cases about scaming players, i really think this is a poor book, far away from a B-rating. and i believe those cases are real and players have right.

[Holtgetsback]

x. Holtgetsback

[philswin]

Yes they should be lowered

[acarmelo1]

8 signs so far including magnavox

[pokerplayer22]

Im in...Signed sealed and delivered!!!

[Chuck Sims]

BP is highly rated at osga as well , do they not have any credibility ? every book will have issues , just like everyone of us , I only hope they can get this oil leak fixed really soon , gas is gonna go through the roof if not...

Nope. OSGA was started by sportsbook owners to give their books high ratings and steer unsuspecting players to shit books.

When BetUS was stealing money from players and stiffing winners, Jim from OSGA would tell players asking about BetUS, that they were a top book and no complaints against them.

OSGA also ruled in favor of sportsbooks that stole money from winners because they were not "recreational players".

OSGA is garbage. SBR for the most part looks out for the player. Bet Phoenix is an exception. SBR has bent over backwards to protect them. Serious money must be going to SBR.

[BatemanPatrickl]

Not signed. You listed no reasons.

[Peeig]

Why does a subjective rating made by a site that is not impartial, make that much of a difference to all of you?

[The MAC]

Not signed! Just sounds like another hater fest to me.