1. 05-13-19 12:13 PM #106
    Jill marks
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    Sorry don't wanna give out personal info in a forum
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  2. 05-13-19 12:14 PM #107
    Hman
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    Quote Originally Posted by funnyb25 View Post
    A/S/L, Jill?

    Thanks



    LOL AOL chat rooms?
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  3. 05-13-19 12:15 PM #108
    Jill marks
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    I have read alot of ppl are goin through same thing but they are giving generic responses the contradicting them was told 6 days a go a manager is adjusting my acct as we speak. Guess from his house cause no managers are never there and nothing g has been adjusted.
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  4. 05-13-19 01:03 PM #109
    Optional
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    Quote Originally Posted by Black Coffee View Post
    and they're still not processing any payouts..
    This is not correct.


    If you send in your account ID SBR can ask a manager to check why this is the case for you still https://www.sportsbookreview.com/sportsbook-complaint/
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  5. 05-13-19 01:07 PM #110
    Black Coffee
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    Quote Originally Posted by Optional View Post
    This is not correct.


    If you send in your account ID SBR can ask a manager to check why this is the case for you still https://www.sportsbookreview.com/sportsbook-complaint/

    That's the message customer service gave me this morning Optional. Told me to check back later today.
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  6. 05-13-19 01:19 PM #111
    Optional
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    Quote Originally Posted by Jill marks View Post
    I have read alot of ppl are goin through same thing but they are giving generic responses the contradicting them was told 6 days a go a manager is adjusting my acct as we speak. Guess from his house cause no managers are never there and nothing g has been adjusted.
    If you submit a complaint form with your account ID SBR can have a manager check your account situation and possibly speed things up. https://www.sportsbookreview.com/sportsbook-complaint/
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  7. 05-13-19 02:28 PM #112
    Jill marks
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    I sent a complaint to sbr thru the link how do i know if they received it and the status ty
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  8. 05-13-19 03:15 PM #113
    Black Coffee
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    Quote Originally Posted by Optional View Post
    If you submit a complaint form with your account ID SBR can have a manager check your account situation and possibly speed things up. https://www.sportsbookreview.com/sportsbook-complaint/
    done, thanks Optional
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  9. 05-13-19 04:03 PM #114
    5918mike
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    Talked to CS for an update, gave me the same typical answer they have since day 1, we're still working on getting your missing information and it should be fixed in 24-48 hours.
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  10. 05-13-19 04:09 PM #115
    langelguy
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    Spoke with them yesterday about it and they said it could take weeks.
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  11. 05-13-19 05:14 PM #116
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    Quote Originally Posted by langelguy View Post
    Spoke with them yesterday about it and they said it could take weeks.
    That's not an acceptable time-frame, and it differs from what we've been told so far. We're pursuing more information and were told that most of the players who have filed complaints were reached out to via telephone for an update. Keep us posted.
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  12. 05-13-19 05:33 PM #117
    TheGuesser
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    Quote Originally Posted by John Hernandez View Post
    What is going on with the accounts? It looks like on May 8th they arbitrarily gave back some portions of the missing balances, however today they took it away and now it is missing just as much as before. Has anyone heard any news or gotten any messages from them?
    This is true with me as well. They had restored my balance to what it should have been, except for 2 future bets I made. Now, they have the balance again minus my wins from the NFL draft.
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  13. 05-13-19 05:37 PM #118
    ki dice
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    How is the rating not lowered.This is totally unacceptable being a deposit only book has red flags
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  14. 05-13-19 06:05 PM #119
    Crusherrr
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    They have emailed, texted and called me easily 10 times today possibly more. Their sales team doing their absolute best to get players to deposit with them who may not know all the issues they are having.
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  15. 05-13-19 06:11 PM #120
    Black Coffee
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    Yes, they seem to be going after deposits but doing nothing to attempt to payout.
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  16. 05-13-19 07:06 PM #121
    garyking
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    Anyone got an explanation for returning some of our money and then taking it away again...Perhaps hoping if we have nothing to play with we may deposit again...Hell will freeze over before that's gonna happen.
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  17. 05-13-19 07:11 PM #122
    garyking
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    To a certain extent I can understand being unable to payout. If balances reverted to where they stood two weeks ago many players would have lost since then, and there actual balance could be higher than it should be. In that case withdrawals might have to be frozen. Haven't seen anyone complaining of extra funds in their account here yet, but why would anyone? In any case this is entire fiasco is rapidly becoming a joke, betting and account info should constantly be backed up to a secure server just as in any other business, to avoid incidences like this.
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  18. 05-13-19 07:55 PM #123
    Stallion
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    Seems like this book will never open again. Reminds me of Betislands.
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  19. 05-13-19 08:15 PM #124
    michlafon15
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    I lost tens of thousands of dollars to this group I will never use any of them again
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  20. 05-13-19 08:32 PM #125
    garyking
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    Yeah, same here. Even if they return my balance and i end up losing that, can't see myself ever depositing here ever again.
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  21. 05-14-19 09:23 AM #126
    Jill marks
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    I was adjusted last night 800 towards the 1550 they owed me and had 830 balance already from last week. Was told I could cashout 1k today payouts would be working. But have to wait til system for rest. 1 guess at what happened payout option not available generic answer from max gonna forward to processing just more stall tactics.
    Last edited by Jill marks; 05-14-19 at 09:35 AM.
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  22. 05-14-19 09:27 AM #127
    Jill marks
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    Was told 1000000% payouts be available today just so sick of the lies and runaround and hr a day on chat with no results
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  23. 05-14-19 09:35 AM #128
    Jill marks
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    If this is a B+ site I would hate to play at a B or C
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  24. 05-14-19 10:05 AM #129
    Black Coffee
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    Quote Originally Posted by Jill marks View Post
    Was told 1000000% payouts be available today just so sick of the lies and runaround and hr a day on chat with no results
    that's a whole lotta percent...
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  25. 05-14-19 10:27 AM #130
    John Hernandez
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    At this point we need to accept that we have been fukt in the arse and our shite has been rekt. The site crash may have been just an excuse for not allowing withdrawals. This looks like another Betislands disaster.
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  26. 05-14-19 10:57 AM #131
    Frank
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    This is terrible.

    How can this be going on for multiple weeks?

    If I were SBR, I would downgrade them until this situation gets fixed.

    Losing players data and having zero timetable on when it gets fixed is horrible.

    It is a disservice to new players who don't know the situation and look at the rating.

    Why can't their rating reflect reality?

    Downgrade until they rectify the situation and then upgrade after everything is fixed.

    As of this moment, keeping them where they are, could really screw new players who aren't in the know.

    With this debacle, I would tell people to avoid at all costs.

    That can all change instantly if they ever get it together but their has been no progress at all.
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  27. 05-14-19 11:27 AM #132
    ki dice
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    Why do sites like this back these places.Every day they are saying something different they are saying payout are working and then the next day no payouts available this is total bullshit
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  28. 05-14-19 11:29 AM #133
    ki dice
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    I agree with the other poster some people must of had big money and they probabbly zapped everything out to make it look like a malfunctioning.how can deposits work but payouts not its the same penetrating processors
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  29. 05-14-19 11:37 AM #134
    Jill marks
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    Been told 3 times by max half hour payouts be all set been 3 hrs guess what he just told me again?
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  30. 05-14-19 11:37 AM #135
    John Hernandez
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    How long do you think this deposit-only shambook will stay online accepting deposits and pretending to take wagers before they pull the plug and their sites disappear?
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  31. 05-14-19 11:49 AM #136
    Black Coffee
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    its simple.. taking deposits + offering no payouts = red flag
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  32. 05-14-19 01:20 PM #137
    DaBigShooter19
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    Yeah I doubt we’ll ever see the money from this place. They seem to do the same thing with everyone, give you about half the take it away. I had $300 in there about a week ago they gave me $150 which I wasn’t going to touch until the full balance was back. And today I checked and it’s gone again. This place is garbage, won’t be playing here anymore.
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  33. 05-14-19 01:30 PM #138
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    Quote Originally Posted by DaBigShooter19 View Post
    Yeah I doubt we’ll ever see the money from this place. They seem to do the same thing with everyone, give you about half the take it away. I had $300 in there about a week ago they gave me $150 which I wasn’t going to touch until the full balance was back. And today I checked and it’s gone again. This place is garbage, won’t be playing here anymore.
    Can you submit a complaint form so we can ask a manager to review?
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  34. 05-14-19 01:59 PM #139
    ki dice
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    You keep asking people to submit claim forms but nothing being done.Not one person chiming back in saying they got paid.Our money is not safe in these places that you are advertising here.Were sick that you have there backs more than us the customer.Its been 2 weeks and nothing getting done.They still contacting people for deposits come on now
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  35. 05-14-19 02:01 PM #140
    ki dice
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    Who the penetrate wants to deposit and let winnings sit in account.Its hard enough going on a run and taking a payout.Now we don’t get what’s owed to us to me that is scum
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