7000 euros missing from betphoenix account

**OMGRandyJackson** · 02-11-10, 09:20 PM

Originally posted by MrX

I think that the whole "client is responsible for his login information" argument loses a little steam when your website displays username and password in plain text in the URL.

However if you are aware of this and BP makes this known, than it is your responsibility to make sure that you clear your history after logging in.

**Toit** · 02-12-10, 03:03 AM

Originally posted by OMGRandyJackson

However if you are aware of this and BP makes this known, than it is your responsibility to make sure that you clear your history after logging in.

But they don't make this known, do they?
I think less than 1% of their clients is aware of it.

**OMGRandyJackson** · 02-12-10, 11:49 PM

Originally posted by Toit

But they don't make this known, do they? I think less than 1% of their clients is aware of it.

Than that is definitely poor security on their part. I played a very popular browser game many years ago and the URL contained your log in information as it was some glitch in the code. However they made it known right from the beginning to clear your history after you are done playing.

BP should step up and fix this or inform their players of this matter.

**byronbb** · 02-13-10, 03:50 AM

Do you have any kids......

**skrtelfan** · 02-13-10, 09:54 AM

With some browsers, if you clear the history after logging in, it logs you out of your account. And the simple fact that the password is transmitted via a URL in a non-secure log-in (it's an http: URL, not an https: one) means that any hacker who can figure out what URL you just went to already knows your BP password, even if you then delete the history.

**BigDaddy** · 02-13-10, 04:03 PM

where in the **** is Richard?

does he not have a laptop?

its really strange he is not looking into this and giving the OP an update.

**Dark Horse** · 02-13-10, 08:48 PM

You can be fairly certain that BP is looking into this seriously, and that anything related to the security issue will not get an official response until after it is fixed.

**OMGRandyJackson** · 02-14-10, 04:46 PM

Originally posted by byronbb

Do you have any kids......

What does this have to do with anything?

**Joe Dogs** · 02-14-10, 07:58 PM

Richard probably is looking into the situation,Ill give 10-1 he doesn't know what the hell happened......Lack of response is unbelievable.
I hope this has a happy ending for you ,Skrtelfan.....Somthing stinks big time here.

**Dark Horse** · 02-15-10, 05:46 AM

Originally posted by OMGRandyJackson

What does this have to do with anything?

Kids have been known to play games on a parent's computer, without the parent knowing. It's a good question.

**AimingHigh** · 02-15-10, 04:08 PM

So any update on this? It's now well into Monday's business day. If the OP hasn't received assistance from BetPhoenix in sorting this out and getting their funds, they might want to consider filing a complaint here at SBR to get things moving.

**storm70** · 02-15-10, 06:18 PM

Still no news from betphoenix, it look bad as already few ppl fund lost,something wrong

**BigdaddyQH** · 02-15-10, 08:29 PM

This just gets worse and worse. Obviously there are major problems at BP. As Darkhorse said, if this is a major security breach, and it certainly appears to be at this point, you will not hear a word from BP until the problem is resolved, which could be weeks or longer. If this was an inside job, it will take BP months to fix the problem.

**DIF** · 02-16-10, 05:51 AM

This sounds like robbery to me.

**Joe Dogs** · 02-16-10, 06:28 AM

Were is Richard?

**Joe Dogs** · 02-16-10, 06:41 AM

Excuse my spelling in previous post but where the hell is Richard on this....We are not talking about a $10.00 parlay here.

**Chuck Sims** · 02-18-10, 09:05 AM

Why has not SBR commented on this? This is serious. BP and SBR are silent. Not good.

**jayc88** · 02-18-10, 09:49 AM

any updates?
fukk betphoenix , why are they still rated B+????
SBR is becoming a joke , they take the bp banner on top of the website down when they had some server issues , but when multiple customers get scammed in a similiar way they dont do shit .
I wonder how many people got fukked that way by bp, since there is only a very small percentage of sbr posters out of their customer base.

There is absolutely no way i'm going to send them any money soon.

**skrtelfan** · 02-18-10, 10:16 AM

Originally posted by Joe Dogs

Richard probably is looking into the situation,Ill give 10-1 he doesn't know what the hell happened......Lack of response is unbelievable.
I hope this has a happy ending for you ,Skrtelfan.....Somthing stinks big time here.

I'm not out any money, I was just commenting on the security issue. Actually, one of the biggest reasons I've never kept more than a small balance at BP was because of the security issues.

**Marauders** · 02-18-10, 12:54 PM

Not much is new on my side. Richard did respond to my email yesterday and said that he is having his CTO to look into my case. He said he will get back to me sometime next week with an update.

Marauders

**Chuck Sims** · 02-24-10, 07:51 AM

Has this poster been instructed to keep quiet until BP does an investigation? You think there would be an update on Bet Phoenix account money being lost in the casino while the account holder is talking to BP live chat.

**BigdaddyQH** · 02-24-10, 09:33 AM

Does anyone see anything suspicious here? Is it just me, or is everyone else missing the most suspicious thing going on here. Where is the original poster? He has not posted, one way or the other, since the 10th. This appears like a payoff to me. The original poster is refunded his money under the condition that he keep quiet about the whole issue. Obviously BP had a major security breech, or tried to scam players out of money. Either way, if it is made public, they are out of business. Why anyone would continue to play there is well beyond my comprehension. I mean you only have about 500 options other than BP.

**Marginalis** · 02-24-10, 01:52 PM

Originally posted by BigdaddyQH

Does anyone see anything suspicious here? Is it just me, or is everyone else missing the most suspicious thing going on here. Where is the original poster? He has not posted, one way or the other, since the 10th. This appears like a payoff to me. The original poster is refunded his money under the condition that he keep quiet about the whole issue. Obviously BP had a major security breech, or tried to scam players out of money. Either way, if it is made public, they are out of business. Why anyone would continue to play there is well beyond my comprehension. I mean you only have about 500 options other than BP.

this

**Fippy** · 02-24-10, 02:04 PM

Richard just is/was the guy who did spread some confidence around the forums, reminds me of a good + bad cop game...personall i see the chance of this whole thing being planned as a stiff book from the start at around ~50%.

**jonal** · 02-24-10, 06:25 PM

SBR Forum - Sports Betting Talk - Sportsbook Review Forum

http://forum.sbrforum.com/sportsbooks-industry/336986-help-account-problems-betphoenix-p2.html#post3147374

Sports betting and handicapping forum: discuss picks, odds, and predictions for upcoming games and results on latest bets.

Originally posted by chantech

I just got the runaround from their manager.

Him: "We like having you as a customer and we want to do everything we can to help you, but think about it from the casino's perspective if everyone who loses comes back and says they didn't lose"
Me: "I understand that but I'm saying I didn't log in, I've never played in your casino, and you can verify that I only bet NBA sides by going through the account history. Also, if you could get me the IP addresses of who logged in and played at the Casino, I can do my own research and see where they originated from."
Him: "But you understand that if the IP originated from somewhere else, you could just call your friend there and tell him go play roulette and if you win, that's good, and if not, I'll just call up the book and tell them that it wasn't me and not lose anything"
Me: "That's great but I didn't do that. If you could just get me the IP addresses so that I could do my own research and see where they originated from, I'd appreciate that."
Him: "Let me call you back in 5 minutes"

That was 10 minutes ago.

Originally posted by chantech

The right balance just magically showed back up in my account....

I'll keep everyone updated if this changes or I have any issues. For anyone helping me out with this, thanks a lot, I really appreciate it.

Hey OP has the money magically re-appeared back into your account too? Did the Richard guy who posters in both threads were referring to ever come back from vacation? Wtf is going on here?

**landers781** · 02-27-10, 03:08 AM

This really drives me up a fcking wall. You got a serious problem like this then the guy is a silent steven. No word from him or Betphoenix.

**Chuck Sims** · 02-28-10, 03:29 AM

I always wonder about these threads that say their account has been hacked into and large amounts money stolen. Many posts filled with fury, and then the poster disappears.

**tachi** · 02-28-10, 03:46 AM

Originally posted by Chuck Sims

I always wonder about these threads that say their account has been hacked into and large amounts money stolen. Many posts filled with fury, and then the poster disappears.

may be the OP has been advised to not post
til the investigation is complete.
if BP refund the money
and it is posted here
some people may try their luck at roulette
and say ''I've been robbed''.

a very complicated case.

**Marauders** · 03-14-10, 02:03 AM

Sorry for the lack of update in recent weeks, but quite frankly there isn't anything to update. I have exchanged emails with Richard several times during the course of the month and each time Richard said he will need more time for the investigation to be completed. I think I have been more than patient with BP, giving them every opportunity to investigate the problem and get back to me. I have decided to submit a complaint form to SBR with the hope that SBR can contact BP on my behalf to look at the case. If a SBR employee can let me know that they have received my complaint and will work on the case, that would be greatly appreciated. Thanks!

Marauders

**AimingHigh** · 03-14-10, 04:53 AM

Wow. I think you've been very patient, OP, given the sum of money involved. Good luck with the complaint.

**Glitch** · 03-14-10, 12:21 PM

theres no way you can prove anything....watch this im going to produce 3 hands of hand history for you.
4-10h10 (bust) loss 300$
8-8s (dealer 21) loss 300$
5-5-5-5 (push)
i just proved that you loss 600 dollars there, where/how can you possibly prove that you didnt. this book is bullsh*t and they're a buncha scammers, independent of the facts that may emerge with this specific case.

**eavesdropper** · 03-14-10, 12:51 PM

Originally posted by AimingHigh

Wow. I think you've been very patient, OP, given the sum of money involved. Good luck with the complaint.

Just let you know that .. although similar case, Marauders is not the OP, pjesnik24 is.

There was definately a security breach at BP... thinking whether I should post my experience with them....

**Toit** · 03-14-10, 01:11 PM

Originally posted by eavesdropper

J

There was definately a security breach at BP... thinking whether I should post my experience with them....

Go on then...

**Trucker George** · 03-14-10, 01:36 PM

If you only bet on sports this is an example of a good reason to contact your online books and ask them to disable the casino for your account. Less security risk and less temptation = a good thing.

**Chuck Sims** · 03-14-10, 05:40 PM

Originally posted by eavesdropper

Just let you know that .. although similar case, Marauders is not the OP, pjesnik24 is.

There was definately a security breach at BP... thinking whether I should post my experience with them....

Why would'nt you?