Thanks for the reply. I agree with your analysis as a result of the circumstantial evidence in this thread that the player likely acted with malicious intent and is likely due most of the guilt.
I think that referring to the player ratings as a basis for your ratings is fallacious. Player poll ratings are anecdotal and non-scientific, we can't account for the analysis that went in to the results. I think this is evidenced by what happened with bet islands. Player poll should not be a major indicator for SBR ratings, if any at all.
While your knowledge of offshore business is unquestionably greater than mine, I don't think that discounting my point because "they're all bad" is fair in any sense. I mean, your mission is as a watchdog, to advocate for players. I think that providing information on customer service is an important aspect to this. I also don't believe that "all books would be f" is a fair evaluation. I think if you see a pattern of disrespectful customer service, it cannot harm you to make a point of communicating it to the players you are acting as a watchdog for. Poor csr doesn't need to result in massive, widespread downgrades, but why can't it be apart of your equation when you are mediating a case, and if enough case history indicates that better csr could result in a book having less complaints filed against it, I don't see why this should be discounted so heavily when it can provide efficiencies for all parties.
Typing this on mobile as well as last post. Probably due for several edits again.
I think that referring to the player ratings as a basis for your ratings is fallacious. Player poll ratings are anecdotal and non-scientific, we can't account for the analysis that went in to the results. I think this is evidenced by what happened with bet islands. Player poll should not be a major indicator for SBR ratings, if any at all.
While your knowledge of offshore business is unquestionably greater than mine, I don't think that discounting my point because "they're all bad" is fair in any sense. I mean, your mission is as a watchdog, to advocate for players. I think that providing information on customer service is an important aspect to this. I also don't believe that "all books would be f" is a fair evaluation. I think if you see a pattern of disrespectful customer service, it cannot harm you to make a point of communicating it to the players you are acting as a watchdog for. Poor csr doesn't need to result in massive, widespread downgrades, but why can't it be apart of your equation when you are mediating a case, and if enough case history indicates that better csr could result in a book having less complaints filed against it, I don't see why this should be discounted so heavily when it can provide efficiencies for all parties.
Typing this on mobile as well as last post. Probably due for several edits again.