BetPhoenix confiscates $5K Freeplay

HedgeHog · 03-02-09, 04:45 PM

Originally posted by RJbetphoenix

Hedge,

I can fly you and Big Joe down to visit the facility sometime if you would like to see the operation. You two seem to have the most issues with us. PM me anytime for arrangements.

Regards,

Richard.

Is that how you bought out Casi? FYI, Sportsbook.com has a decent facility, too--so what? I'd be more impressed if there were less complaints about BP and its affiliates (ie BetOT).

durito · 03-02-09, 04:47 PM

Originally posted by RJbetphoenix

It is a standard T and C on 99% of all betting sites including Europe where it is legal. That means all of us do it according to your definition, and I am saying this in a non-confrontational stance by the way. Not looking to argue, it is just a very real fact.

You are right it is.

Now point me to one case where an A or B rated SBR tried (except for BetOnline and now BetPhoenix) tried this. It doesn't happen at the best books.

Then ask yourself, which group of books do you want to be in.

durito · 03-02-09, 04:49 PM

Originally posted by RJbetphoenix

For the record, an A or B Book usually does the right thing w/o the voice of the public. It seems that you steal first and see if the issue goes to SBR's Forum.

Plain to see you bought your B rating. Maybe you need to steal more so that you afford to buy an A rating.

Hedge,

All very untrue. I try to treat each client situation as if I was the client, and look at the complete issue. Forum or no forum. I see you in this thread a bit, and you seem to be upset. The player with the situation is good with us and continues to play daily now. He requested payment and got paid. What else can I do to make you happy?

I realize you did the right thing. The issue is that your manager stands by his move, which means he will do it again sometime. This player never should have gotten this bonus in the first place or he should have been put on a delay. Problem solved.

Casi · 03-02-09, 04:56 PM

It happens at other A books, you guys just dont know shit.
They do not write this in their rules just for fun, the fairy tales here are amazing.

durito · 03-02-09, 05:00 PM

Originally posted by Casi

It happens at other A books, you guys just dont know shit.
They do not write this in their rules just for fun, the fairy tales here are amazing.

Links?

You apparently think you know something about wagering, but judging by your posts, you don't.

JohnnyC · 03-02-09, 05:02 PM

Just to clarify - I was put on a delay and had limits cut prior to freeplay confiscation.

Casi · 03-02-09, 05:03 PM

Did you make more than 1 million USD since you started with sportsbetting?
If not i beat you easy forum troll.

RJbetphoenix · 03-02-09, 05:09 PM

"This player never should have gotten this bonus in the first place or he should have been put on a delay. Problem solved."

100% correct, but he did, and we have to live with that and will. I have to deal with that rep here. At the end of the day these issues will make us a better place for all players.

Hedge,

We actually own ours, not rent. You will see plenty of complaints along the way, as this forum is filled with them. Even from Bwin, Bookmaker, etc. I do come here to provide you a point of contact which is a big difference. And, as stated before, we have an open door policy with SBR as well.

HedgeHog · 03-02-09, 05:10 PM

Originally posted by Casi

Did you make more than 1 million USD since you started with sportsbetting?
If not i beat you easy forum troll.

And you say tomcowley is a story-teller?

You're a legend in your own mind, Casi.

durito · 03-02-09, 05:12 PM

Originally posted by Casi

Did you make more than 1 million USD since you started with sportsbetting?
If not i beat you easy forum troll.

.

Originally posted by Casi

That is the most hilarious thing in the whole thread

Go home story teller.

Casi · 03-02-09, 05:14 PM

If you would spend less time here (and with drinking) you might be able to do it too

HedgeHog · 03-02-09, 05:19 PM

Originally posted by Casi

If you would spend less time here (and with drinking) you might be able to do it too

I already accomplished what you claim prior to the BOS and Neteller incidents. So I now have the time to throw back a few and laugh at losers like you.

durito · 03-02-09, 05:21 PM

Originally posted by Casi

If you would spend less time here (and with drinking) you might be able to do it too

I'm not laughing at the amount. It's not that much. Nor is it that difficult, especially if you started 10 years ago.

I'm laughing at the newbie discounting someone like Justin's advice on how much one can keep in sportsbooks like Pinnacle and then coming in here claiming to have made over a million.

Casi · 03-02-09, 05:22 PM

You did? Cool, so you know it is possible.
Amazing that you love to make a fool out of yourself here afterwards, money didn´t make you happy i guess mate.

Casi · 03-02-09, 05:23 PM

Reading isn´t a strength of yours obviously Durito (maybe the beers are too much again?).
He said B- upwards, not Pinnacle. Do your homework at least before you go on with your negative posting.

HedgeHog · 03-02-09, 05:25 PM

Originally posted by durito

I'm not laughing at the amount. It's not that much. Nor is it that difficult, especially if you started 10 years ago.

I'm laughing at the newbie discounting someone like Justin's advice on how much one can keep in sportsbooks like Pinnacle and then coming in here claiming to have made over a million.

Exactly. Making 6 figures annually was viable not that many years ago.

HedgeHog · 03-02-09, 05:27 PM

Originally posted by Casi

You did? Cool, so you know it is possible.
Amazing that you love to make a fool out of yourself here afterwards, money didn´t make you happy i guess mate.

True, but screwing with you does surprisingly give me a chuckle.

katstale · 03-02-09, 05:28 PM

ok, lets get this out of the way!! lolol everyone knows i am not a shill. i am shameless in that i want a 105 place to play that has plenty of bucks to pay me. always on the lookout for this. I admit to that.

My real problem with this thread (and several lately) is this:

when i have a problem with a book i wait a respectable amt of time in trying behind the scenes to work it out before i make it public. in fact, even submitting to SBR the complaint before i would bring it out in the open. I am on a couple of private forums and we have a general saying "how smart is it to piss off some place that has your money AND you might want to keep doing business with?"

EVEN if you know you are a ho and don't plan to go back, it still makes no sense to first thing run to an open forum and unload on a book who has your money.

Now i realize that hoping gamblers would get some common sense is counter productive to the way I make my living, but man....

can we not give a place a chance behind the scenes to make something right with a player before we jump on them? I hear people comparing these guys to BOL which actually cares nothing abt SBR opinion or this forum and DID buy their rating. Come on now--no comparison. BOL extorts money from players EVERY DAY and there is little or no negotiations involved with their management at all.

ok, i kept saying i was gonna stay out of this and i really am gonna try. lolol I play there every day and i hope i still can 1 year from now.

durito · 03-02-09, 05:35 PM

Originally posted by katstale

when i have a problem with a book i wait a respectable amt of time in trying behind the scenes to work it out before i make it public. in fact, even submitting to SBR the complaint before i would bring it out in the open. I am on a couple of private forums and we have a general saying "how smart is it to piss off some place that has your money AND you might want to keep doing business with?"

EVEN if you know you are a ho and don't plan to go back, it still makes no sense to first thing run to an open forum and unload on a book who has your money.

Now i realize that hoping gamblers would get some common sense is counter productive to the way I make my living, but man....

Agreed completely. Until this BetOnline deal, I'd never brought an issue to the forum and I even regret that I did on that one.

durito · 03-02-09, 05:35 PM

.

Dark Horse · 03-02-09, 06:14 PM

Richard, flying people out to check out the facility? C'mon. Just let it go man. There was no cheating or stealing. You've made it clear that bonuses and steam don't go together. Fine. No reason why anyone would continue to have a problem with that. This thread is becoming absurd.

Thremp · 03-02-09, 06:41 PM

Originally posted by HedgeHog

Exactly. Making 6 figures annually was viable not that many years ago.

Since when did it become not viable? News to me.

HedgeHog · 03-02-09, 06:49 PM

Originally posted by Thremp

Since when did it become not viable? News to me.

I meant for me. With the inabilty to move money w/i seconds (loss of Neteller), my profits are down considerably. I "work" twice as hard now to make 30-40k a year.

noyb · 03-02-09, 07:45 PM

the book was clearly in the wrong, the book corrected the mistake, all ended well. this thread should have died off 4 pages ago. reading it i feel people here are really overly harsh on this book if you compare it to a lot of the other complaints on this board with maybe five or six posts in total. the only reason people keep bitching here is because someone from the book is actually responding in the forum unlike the normal complaints.
for me this is a good thing, it would be a shame if this thread would discourage books from posting here in the future, since it only seems to give an issue like this much more attention.

also, i fully agree with katstale. running to the forums should be anybody's last resort, way too many people come bitching here with silly complaints that would have been settled anyway with a little more patience.

tomcowley · 03-02-09, 07:56 PM

Phoenix did do the right thing *in this case* by replacing the bonus. The thread would have died if the supervisor hadn't come on here, said jacking the bonus was appropriate, and said that he was going to do it again in the future.. because the survival of the book depended on it. He made it open season again with those comments.

Thremp · 03-02-09, 07:58 PM

Originally posted by HedgeHog

I meant for me. With the inabilty to move money w/i seconds (loss of Neteller), my profits are down considerably. I "work" twice as hard now to make 30-40k a year.

I'm kidding

THEGREAT30 · 03-03-09, 03:42 AM

Originally posted by katstale

ok, lets get this out of the way!! lolol everyone knows i am not a shill. i am shameless in that i want a 105 place to play that has plenty of bucks to pay me. always on the lookout for this. I admit to that.

My real problem with this thread (and several lately) is this:

when i have a problem with a book i wait a respectable amt of time in trying behind the scenes to work it out before i make it public. in fact, even submitting to SBR the complaint before i would bring it out in the open. I am on a couple of private forums and we have a general saying "how smart is it to piss off some place that has your money AND you might want to keep doing business with?"

EVEN if you know you are a ho and don't plan to go back, it still makes no sense to first thing run to an open forum and unload on a book who has your money.

Now i realize that hoping gamblers would get some common sense is counter productive to the way I make my living, but man....

can we not give a place a chance behind the scenes to make something right with a player before we jump on them? I hear people comparing these guys to BOL which actually cares nothing abt SBR opinion or this forum and DID buy their rating. Come on now--no comparison. BOL extorts money from players EVERY DAY and there is little or no negotiations involved with their management at all.

ok, i kept saying i was gonna stay out of this and i really am gonna try. lolol I play there every day and i hope i still can 1 year from now.

Very smart if u care about anyone other than yourself. Which forums are supposedly for sharing info that may help out fellow posters.

shantystar · 03-03-09, 05:05 AM

Originally posted by JohnnyC

Hello SBR,

I signed up for Phoenix a couple months ago, deposited 5k (EDIT I DEPOSITED 5K, I forgot, thought it was 10k), busted my account. Then I reloaded 10k and was given a 5k freeplay. I ran up my account, they took me off red juice and limited me to dimes. Bookk becomes pretty useless to me and I decide to withdraw.

After contacting live chat yesterday to withdraw my funds, support reminded me that my fp would be voided if I did so. So...I said of course I will not withdraw now, I will use my freeplay first. My account rep called me an hour later, he wanted to keep me happy so he convinced wagering to give me 2 dimes instead of 1 dime limits but still with 20c lines. Ok I'm happy at this point, whatever.

I wake up today to see my freeplay gone from my account. Live chat says it was confiscated because I am "not a recreational player".

This is not cool right? I am waiting to hear from my account rep but this is grounds for a formal complaint right?

thanks in advance peeps.

scam book! they steal my 450$.

Casi · 03-03-09, 10:27 AM

I prolly shouldn´t bump this damn thing again, but i forgot to ask:
If iam a BP shill, why did i vote for Pinny/greek/MB in the best book poster poll?
I doubt i can get any shill money out of those guys...

dlw902 · 03-03-09, 01:08 PM

nothing to see here, let's move on guys. The problem was taken care of so it should be end of story.

SSLP · 03-03-09, 01:09 PM

yeah for real , let it die

fiveteamer · 03-03-09, 01:10 PM

I don't think I would ever defend any book the way Casi defended BP here.

Casi · 03-03-09, 01:41 PM

Fiver this wasn´t so much about BP, but about principles.
I agree let´s move on, we gamblers are hotheads

I will even hug Thremp!

Thremp · 03-03-09, 02:46 PM

Originally posted by Casi

Fiver this wasn´t so much about BP, but about principles.
I agree let´s move on, we gamblers are hotheads

I will even hug Thremp!

I don't care about you. I don't care about BetPhoenix. I don't get worked up over someone with an illogical argument on the internetz. I just think truth and clarity should be components of posting, but typically that isn't the case.

big joe 1212 · 03-03-09, 03:46 PM

Originally posted by RJbetphoenix

Hedge,

I can fly you and Big Joe down to visit the facility sometime if you would like to see the operation. You two seem to have the most issues with us. PM me anytime for arrangements.

Regards,

Richard.

Hell ya I'd come down! Just afraid you might "whack" me!

Seriously though....I dont have issues anymore cause I choose not to play there anymore! I just expressed my feelings on the situations that were posted, along with my experience. All true, nothing made up!
I always express my true feelings, both good and bad, about all books. You seem to have a pretty good following, so their experience with you guys must have been better than mine!