5Dimes Refuses To Reimburse My Payout Fees

[SBR Forum]

If you asked for a free payout in the correct window, just ask for a manager via the chat. Becky or Tony can resolve if it's as you say. Mistakes happen.

[jtoler]

That's weird because I've never added any comments ever, I just made a monie grampayout on Monday and they waived the fees. It's just a headache their giving you, for years I had debit withdrawal to my bank then all of a sudden they said no more withdrawals to my particular bank. Good thing I play at 4 books I'm leaving 5Crimes once Ive withdrawn all my money.

[muldoon]

#1 - A live chat session which always involves your account AND password - insane.

#2 - What year is it that every live chat session doesn't end with "Would you like a transcript of this chat emailed to you"

#3 - Forcing people into a narrow window of time, on a specific day, and then still having them specifically ask (during that window) to have their fee waived, is kind of a weasel move.

[jtoler]

I can ask a simple question about a line or even if a certain match will have odds on it and like robots they ask for id and password, very annoying.

[TheMoneyShot]

5Dimes resolved the issue. Everyone can bash me all they want... you'd be a little pissed off too... knowing they've done this countless number of times since I've been a client there. It gets on your nerves a little bit. Why can't they just place the fees back in the account once they deduct the amount immediately? Makes no sense to me.

A poster claimed they do this intentionally. I agree. But it wastes time. And why would they want to waste customer service reps time in handling this??? You could be taking in deposits... not screwing around with this mess.

I also give Jane a lot of credit... one of the best CS reps ever. That's how you handle the business side to things.


info: Please wait for a site operator to respond.
info: You are now chatting with 'Jane'
Jane: Welcome to our online Customer Service! How may I assist you today?
Me: Good afternoon. I'm sorry to bother you but there seems to be a misunderstanding in regards to a payout request done this past Monday. My fees weren't reimbursed for the payout. I contacted customer service last night... a gentleman named George looked into it... he said there's nothing he could do. He said please try tomorrow and ask for a manager. So could you please look into my situation?
Jane: Good afternoon, allow me to help you.
Jane: Can you please confirm your account number and password?
Me: ******** *********
Jane: Just a moment please
Me: Thank you
Jane: Let me check the transaction.
Jane: You're welcome.
Jane: I appreciate your patience, as soon as I have an answer I will get back to you.
Me: No problem. Thank you.
Jane: You're welcome.
Jane: I will check back with you every 3 minutes
Me: Ok. Thanks again. I'll be here.
Jane: Thanks to you sir.
Jane: All set sir, I apologize for the inconvenience
Jane: I placed the fees back in the account.
Jane: Is there anything else I can assist you with?
Me: Thank you for looking into the matter. I appreciate your time. Have a great day.
Jane: And I your patience.
Jane: Thanks for choosing us, have a great day.

[TheMoneyShot]

If you asked for a free payout in the correct window, just ask for a manager via the chat. Becky or Tony can resolve if it's as you say. Mistakes happen.

There's only one window. It says "Additional Comments". I always put... "This is my Free Payout for this month. Thank you."

I do it every single time. I double check everything... the amount... address... etc.

Once you hit the send button you get a confirmation. Once you double check the confirmation... on the client's end.. it doesn't state the message you typed. I just assumed no one ever reads the comments in the "additional comments" section. Or their system is screwed up.

[muldoon]

Big difference between

George: As I said, I reviewed your request made on internet, there are no comments about processing for free

and

Jane: Thanks to you sir.
Jane: All set sir, I apologize for the inconvenience
Jane: I placed the fees back in the account.


Great news they reimbursed you though. Good job 5-dimes.

[Ted Sheckler]

Yep, wouldn't be shocked if they did it on purpose...But you usually don't hear about it, because the people do as they are told and talk to manager and all gets taken care of rather than run to the forums to vent.

[Ra77er]

Mudslinging campaign, Money is a shill for the betting_island

[Ghenghis Kahn]

they often do this shit. you have to go to chat and tell them. they will reimburse you $40 not $80.

[TheMoneyShot]

Yep, wouldn't be shocked if they did it on purpose...But you usually don't hear about it, because the people do as they are told and talk to manager and all gets taken care of rather than run to the forums to vent.

What is this Forum here for then? This was an ongoing thing. They need to correct it.

And sometimes Managers don't work things out for you. They are headstrong. They test the limit. I would have to bother Tony because of this? It's like an insult. Honest to God... if they didn't reimburse me... I was gone. I already made up my mind. I didn't even care anymore. No one needs to deal with this sh#$ every month.

[TheMoneyShot]

they often do this shit. you have to go to chat and tell them. they will reimburse you $40 not $80.

Yep. True statement. This has happened to me several times as well. Nice point Kahn.

It's like they play spin the bottle... whatever it lands on... that's what their going to do.

[SharpAngles]

#1 - A live chat session which always involves your account AND password - insane.

Didnt catch that the first time around. Unbelievable.

[gauchojake]

Glad you got your money (shot)

[Ted Sheckler]

#1 - A live chat session which always involves your account AND password - insane.

#2 - What year is it that every live chat session doesn't end with "Would you like a transcript of this chat emailed to you"

#3 - Forcing people into a narrow window of time, on a specific day, and then still having them specifically ask (during that window) to have their fee waived, is kind of a weasel move.

#1 don't mind it
#2 They do have that after every live chat.
#3 agree, weasel move ehh I dunno, but inconvenient to the working man for sure.

[Ra77er]

Money just busting your balls, glad they did the right thing here.

[TheMoneyShot]

Money just busting your balls, glad they did the right thing here.

No problem man. I knew you were messing around. All in good fun.

[sneakerhead]

#1 don't mind it
#2 They do have that after every live chat.
#3 agree, weasel move ehh I dunno, but inconvenient to the working man for sure.

I dont feel comfortable giving my password on chat. The reps can easily mess with your account on the side and there is nothing you can do about it.

[Ted Sheckler]

I dont feel comfortable giving my password on chat. The reps can easily mess with your account on the side and there is nothing you can do about it.

Have thou ever noticed any funny business? I haven't I'm the many years I've been with them.

[jjgold]

There are some paranoid people here I have never heard of five dimes screwing anyone

Let's all calm down and play ball

[tatddy]

These have to be the most thoughtless responses I've ever seen from an SBR mod let alone an SBR admin. Nice work, Shari. Taking professionalism to a whole new low. Remember what this site was initially advertised to be...."the players advocate" and a go between for "the player and the book"? Now not all of us are weak-minded enough to believe that's really where revenue is generated but still. Just blindly backing a book and accusing a player of "trying to get a freebie".

I know you're real proud of yourself for being an admin now. Carry on. And feel free to "ban" me. See the non-pro next to my name? That means doesn't give a fukk.

Some of Shari's chest-thumping below....

Try it again and see what it means.

Take that horseshit to another place.

If I get proof that you or another poster has chargebacked to a book with a banner above, you're banned.

If I get proof that you or another poster is considering chargebacking at a book above, you're banned.

If I get a hint that you're trying to be a disgusting oyster, you're banned.

I'm sure you understand why it's a "bad word" Big Bear

If not, you shouldn't be gambling ffs

Reread above BITCH

If it's a legit thing, 5Dimes will never f anyone over.

MoneyShot above knows that the truth... he's hoping for a bit of a freebie but it's not going to happen.

Anyone who has been here for a length of time, you do you want to be with... i love the aussie/uk books like 365, but ask me who i'd trust the most... it's that guy at 5Dimes

he doesn't hide

[DiggityDaggityDo]

Jane > George

[Sdotbold]

Classy responses from SBR in this thread. A valuable poster has a legit issue with one of the main books and is told to sit down and shut up. Why should he accept getting reamed by 5D when he jumped through every stupid hoop they use to make payouts a penetrating nightmare? Here's an idea, how about someone from SBR assists moneyshot instead of making him seem like a bum?

Ever since the bet islands fiasco, You should know they are only looking out for themselves, def not players advocates.

[STAX]

Books are always trying this crap.... its just part of the business... shady MFers at every turn... if you thought otherwise you are niave

[dance1959]

5D is great book,but Shari you can never say that they are more secure than Bet365. Even tho people say Tony is bad,i dont have that opinion. But still he can decide one day just to close the shop and take all the money,its just Costa Rica after all,on other hand bet365 is safe as any reputable bank.

[jjgold]

I think there's a lot less red tape at Five Dimes vs bet365 with different verification methods

Even the top your Euro books at times make it very difficult to get withdrawals because of verification

The bottom line is as long as the money shot has issue resolve that is all that matters

If you polled most people five dimes is one of their top two books ever

[shari91]

These have to be the most thoughtless responses I've ever seen from an SBR mod let alone an SBR admin. Nice work, Shari. Taking professionalism to a whole new low. Remember what this site was initially advertised to be...."the players advocate" and a go between for "the player and the book"? Now not all of us are weak-minded enough to believe that's really where revenue is generated but still. Just blindly backing a book and accusing a player of "trying to get a freebie".

I know you're real proud of yourself for being an admin now. Carry on. And feel free to "ban" me. See the non-pro next to my name? That means doesn't give a fukk.

Some of Shari's chest-thumping below....

It's not chest thumping. It's years of watching the same thing over and over and over. People coming on here hoping to shame a book into a freebie, books sharing the real chats with us where posters try to extort them with threats of posting on SBR, etc.

If you're in the US, these are your options. I know who I'd put my money with and I have money with them even being in Australia.

Enough with the hysterics for once. Bloody hell. Money Shot has been around for years. He knows how it is. Yeah you have to write in to get the fees reimbursed sometimes. Who cares??????

At least y'all can bet at a book that isn't going anywhere. Weigh things up and stop whining ffs or stop gambling if you live in the US and can't handle having to put forth a bit of effort.

Anything else?

[jjgold]

It's not chest thumping. It's years of watching the same thing over and over and over. People coming on here hoping to shame a book into a freebie, books sharing the real chats with us where posters try to extort them with threats of posting on SBR, etc.

If you're in the US, these are your options. I know who I'd put my money with and I have money with them even being in Australia.

Enough with the hysterics for once. Bloody hell. Money Shot has been around for years. He knows how it is. Yeah you have to write in to get the fees reimbursed sometimes. Who cares??????

At least y'all can bet at a book that isn't going anywhere. Weigh things up and stop whining ffs or stop gambling if you live in the US and can't handle having to put forth a bit of effort.

Anything else?

[Rajeev Ram]

How the fukk was OP asking for a freebie? Saying 5dimes is safer than Bet365 shows you have no clue about offshore.

[shari91]

How the fukk was OP asking for a freebie? Saying 5dimes is safer than Bet365 shows you have no clue about offshore.

lol yeah I have no clue

come back to me with your 23rd account and we'll continue this discussion then xo

[sourtwist]

never realized how much of a kiss ass
pussy you were

[shari91]

never realized how much of a kiss ass
pussy you were

It's called he's bet at books all over the world and knows how it goes for US residents. Idiots crying about 5Dimes have no bloody clue.

*PS - MoneyShot isn't an idiot in this case. He's not who I'm referring to. The rest of you though...

[sourtwist]

that's not who you're referring to when you said he just wants a freebie?

[Sari Baba]

lol yeah I have no clue

come back to me with your 23rd account and we'll continue this discussion then xo

I've had way more than 23 accounts.

Now if you'll excuse me, I have a charge back to go do at 5dimes.

[shari91]

I've had way more than 23 accounts.

Now if you'll excuse me, I have a charge back to go do at 5dimes.

Thank you for proving my point darling xo