matchbook having some delays

[bigboydan]

Still in the process of finding out the current situation Katstale, however MrX is a credible source. So with that being said I would have to say things are improving. I will advise after I get an official statement from Matchbook about this situation though.

[bigboydan]

Below is an official statement from Matchbook on this subject gentlemen.

Lately we started using a new processor for sending courier mail checks. This has led to an increased processing time for courier mail withdrawals. On top of that, an administrative error on our part resulted in a batch of courier mail checks being processed incorrectly and delayed. Unfortunately this error only recently came to light and so we tried to reassure the affected customers and try and compensate them in some small way for the all the hassle this has caused.

Rest assured we are doing everything we can to expedite the delivery of these checks. As soon as we have tracking numbers they will be forwarded to customers and I will also update you on the situation.

If you could please apologise again to your members on our behalf and of course feel free to contact me if you need any more information or have any further concerns.

I think we all pretty much figured this to be the case, however now it's confirmed. So with all that being said this should put everyone's mind at ease. Besides we all know that Matchbook is about as solid as they come.

[Barishnikov]

Anybody received any check(s) today?

[Kaps]

havent heard from my cousin yet if he received anything or not .....but im sure he would have called me if he did

[Climate]

Just received a check today thru USPS. Took about 9 days to receive it.

I requested another payout about two weeks ago and that only took 3 days, and that came Fedex.

I requested one about 7 weeks ago and that took 20 days thru USPS.

Hopefully the system is getting streamlined and we get back to those two day deliveries, but it looks like we're on the 10-14 day plan right now.

[Kaps]

Just received a check today thru USPS. Took about 9 days to receive it.

I requested another payout about two weeks ago and that only took 3 days, and that came Fedex.

I requested one about 7 weeks ago and that took 20 days thru USPS.

Hopefully the system is getting streamlined and we get back to those two day deliveries, but it looks like we're on the 10-14 day plan right now.

like i said the only guys getting checks are new posters ....
do we have any vets in here that we can trust

[Kaps]

checks in waitng ....14 biz. days and waiting

ill update you if he receives it today

[Barishnikov]

Just received a check today thru USPS. Took about 9 days to receive it.

I requested another payout about two weeks ago and that only took 3 days, and that came Fedex.

I requested one about 7 weeks ago and that took 20 days thru USPS.

Hopefully the system is getting streamlined and we get back to those two day deliveries, but it looks like we're on the 10-14 day plan right now.

.

[Barishnikov]

Here's the latest chat I had with Matchbook:

** You are now speaking with Trinity, Accounting. **
Trinity : Welcome to Matchbook, How may i assist you?
xxx: Hi, can I please FINALLY have the tracking number for the $xxx bank check courier withdrawal that I had requested MORE THEN 14 DAYS AGO?
Trinity : one moment please
xxx : ok
Trinity : currently your check is in zip code 98158
xxx : how can you tell that?
Trinity : the processing company has updated their tracking information up to yesterday
xxx : what's the tracking number?
Trinity : that information is not updated

[Kaps]

just got off the phone with my cousin and he told me that he still hasnt received his checks....he called them earlier and told him they were on the way and currently in some zipcode which looks familiar to the above chat:

but he went on to tell me that he requested a b2b transfer and was done succesfully within 1hr....

hes at least somewhat relieved that he can do b2b transfers but not happy with fedex check issues....i told him that other peple are goin thru same thing

[Barishnikov]

I requested my check on 8/24, got a full $39 refund for the courier fees on 9/3, received my check on 9/8 (via regular mail), and I got this same email today.


I am happy I saved/made $89 through this debacle.

Didn't get any check but got the same letter above.

[Barishnikov]

just got off the phone with my cousin and he told me that he still hasnt received his checks....he called them earlier and told him they were on the way and currently in some zipcode which looks familiar to the above chat:

but he went on to tell me that he requested a b2b transfer and was done succesfully within 1hr....

hes at least somewhat relieved that he can do b2b transfers but not happy with fedex check issues....i told him that other peple are goin thru same thing

So the check withdrawal was cancelled in order to do the B2B transfer? Or did he have funds left to transfer?

[Kaps]

So the check withdrawal was cancelled in order to do the B2B transfer? Or did he have funds left to transfer?

he had funds left to transfer ....completely different...
hes still wating for checks though

[TeamPlayer]

I still haven't received any of my 3 requested "courier" checks. The first one was requested on August 27.

I still don't blame Matchbook. Remember that the U.S. government has its tentacles all over the world, including the world financial system. If anything, we should all be applauding the efforts and success of the sportsbooks thus far

[BlueCards]

I have two pending withdrawals from 9/2 and 9/4. I just received the "delay" email and $39 credit (just one) as well.

BlueCards

[jgm1967]

I have had the same problems with matchbook. and the courier checks,not to mention both of my banks,now put holds on all out of country checks because of internet fraud.

I love matchbook and will continue to play there because of b2b transfer but the question I would love dan to ask,though I have asked them many times myself,why are you not using moneygram or western union? It is so much easier than dealing with "the checks in the mail"

My only fear is the liquidity at matchbook from basically problems players have getting their accounts funded will continue to stifle the exchanges growth.This has happened before with exchanges and they have folded.Its already harder getting larger wagers down on many events.

At least non-american players have an easier time at matchbook

[MrX]

like i said the only guys getting checks are new posters ....
do we have any vets in here that we can trust

As I posted earlier, I've received 7 checks in the last month.

[Kaps]

Well I have some great news for you guys, just got off the phone with my cousin and wanted to inform that he just received his checks that were requested on 8/25
got both of them at the same time....... he didnt receive it the usual fedex way but by regular mail.... he called them to notify them and they told him that they are not happy with the way their new processor is handling business and told him that they will get things straightened out asap.

Please let me know if the rest of you guys get yours

[bigboydan]

Glad to hear that your cousin received his funds sir.

[Kaps]

Glad to hear that your cousin received his funds sir.

me too cause i really miss playing there with the low vig so i know i will finally make a deposit to them

[katstale]

Without the Fed Ex angle--its just not an option for some folks. I will be happy when someone posts here that they have received a check via fed ex.

[TeamPlayer]

Well I have some great news for you guys, just got off the phone with my cousin and wanted to inform that he just received his checks that were requested on 8/25
got both of them at the same time....... he didnt receive it the usual fedex way but by regular mail.... he called them to notify them and they told him that they are not happy with the way their new processor is handling business and told him that they will get things straightened out asap.

Please let me know if the rest of you guys get yours

Great News KAPS!
So it basically took 3 weeks and a few days to receive them which seems like the normal time for a "regular mail" checks to arrive.

It might only be a small hiccup in which the idiot processor sent out all "regular mail" checks by accident for a couple of weeks. It's impossible to know what happened.

For now, let's all keep each other informed regarding "courier" check arrivals so we can know when everything is back to normal. For now, everybody has to understand that it could take 3 weeks.

I'll keep you posted regarding my August 27 "courier" check which hasn't arrived

[Barishnikov]

Also got mine via regular certified mail.

[j-e-t-s jets]

Free book to book transfer to thegreek..payout in 24 hours....

[TeamPlayer]

Correction: My August 27 "courier" check did actually arrive Friday afternoon via regular mail. My secretary didn't notice it when I first asked earlier in the day. It took 23 calendar days total.

I have other "courier" requests from Sep 4 and 6. Those are already over due by Matchbook standards. I'll keep you posted

[bigboydan]

Thanks for giving us all updates on your situations gentlemen.

Glad to see Matchbook is getting there processing troubles back on track.

[Barishnikov]

If I make another withdrawal, should we expect the delay or is this a one-time fluke?

[TeamPlayer]

I would expect delays until a couple of members post that they received a timely "courier" check payout.

[Kaps]

If I make another withdrawal, should we expect the delay or is this a one-time fluke?

i spoke to them yesterday and they said for now it looks like the processor is sending them out via regular certified mail ...
which they dont know why but are in the process of looking elsewhere to get back to those 2-4 biz day courier checks

so we have to hang in there

[Barishnikov]

I can live with the 5 to 7 day delivery. But I imagine the 2 week delay will not happen anymore. What do you guys think?

[TeamPlayer]

i spoke to them yesterday and they said for now it looks like the processor is sending them out via regular certified mail ...
which they dont know why but are in the process of looking elsewhere to get back to those 2-4 biz day courier checks

so we have to hang in there

Thanks for the update KAPS.

This sucks royally but we can't do anything about it now. Who knows how long it will take them to find a new processer -could be weeks or months. Plan accordingly.

[Barishnikov]

Anybody planning on withdrawing from Matchbook? It looks like it's all the same for the other books: they all have processor problems.

[TeamPlayer]

I'll do one next week