Bet365 is stealing my money! Help-me, SBR

[MSLopes]

But now the site is ignoring me They not answer more nothing

They want that I send my document certified in notary public to them by post letter! This is ridiciulous. I live in South America, they in Europe. It is 2 or 3 months to receive this, if to receive. While this, I to be without my account and my money, without to play? Really not. I sent by mail message this, and this is more than sufficient!

And they speak that day 03/january not sent this PVC to my new address (but Abigail and Nick spoke me day 04/january that they both have updated this in my account with my new address and sent this PVC to my new address day 03/january, as all you can see in posts before with logs chats and mail messages that they sent to me). And want only the PVC that was re-sent 2 days ago, day 20, to my old address, one address where I not live more, in other city of same state where I live now, only ask this because I spoke that not more live there and cannot back to there because since final november I changed of address to work

This is hard, I am losing one money honest that I deposited to bet in 2011!!! This is ridiculous!!!

[vytasz]

Forget that money and move on.

[MSLopes]

[sharlataans]

MSLopes, sorry to hear your story. But I agree with vytasz, SBR will not help you with this issue. Bet365 is their sponsor.

Deposit in other book and make money there. And meanwhile deal with bet365, it will take a quite some time.

[sharlataans]

I would advise:
European books: Pinnacle and Betfair, they require minimum documents to be verified. I even don't recall if I had to send them any documents.
Asian: SBO

[allin1]

so the cops didn't fix it for you after all?

I think that was a different thread

[MSLopes]

MSLopes, sorry to hear your story. But I agree with vytasz, SBR will not help you with this issue. Bet365 is their sponsor.

I understood



Good times where it was different here, so...

sharlataans: If you know another location, website or forum, where I can be complaining this sportsbook without the impediment of sponsorship, speak me, please. I would greatly appreciate you or anyone else here in this community

A website or forum where players really have a voice and be impartial

[MSLopes]

The problem is that day 03/january the two agents support Abigail and Nick, spoke me that they updated my account with this new address and sent this same day 03 one PVC to this new address. And spoke me that "ONLY THIS WAS NEED TO COMPLETE VERIFICATION OF YOUR ACCOUNT" (they spoke me with this words!)



Then, I waited all this days, until now, and not received nothing


And only 2 days ago, other agent support, Nicky, spoke me that any letter PVC was sent to me in my new address, and sent 2 days ago one, only to my old address


And more: now they too ask that I send one letter to address Bet365 in Europe (I am in South America!) with my ID doc certified in notary public. This have one cust (not is little, by distance, more than 100usd, I am right!) and delay a lot (between 50 and 100 days). I certified this ID in notary public and sent today to Bet365, by mail message. I think that this is more than sufficient! I already have sent 3 docs (driver license, ID and CPF) and bills utility with my old and my new address


I need that they reopen my account while I wait this PVC in my new address (if they can to send)






Other thing: in 2 or 3 days, is making 3 months that I ativate one bonus in my account. In other words: in next days makes 90 days that this bonus is pending rollover!


The Bet365 is making this to end this time of rollover, and part of my money to be retired of my account! For this reason, they ask all this above, to win time and my money expires, without I to end this rollover


This is being obvious, for me

[JohnAnthony]

Now Bet365 is never getting my business. I hope as many Europeans and non-Americans see this. MSLopes' English may be severely lacking and somewhat entertaining, but this is a classic case of ill treatment of a CLIENT.

I agree strict verification should be put in place, but this is beyond absurd. The guy has been asking for an address change for over a month now, change his freakin' address, send again, done deal!

MSLopes, I have an advice for you:

1. Don't give up - talk to someone who knows better English, and send a very very detailed e-mail to Bet365's support, specifying every step along the way.

2. Calm down - I know how it feels to be held a hostage by a bookie after you win, you feel like it's only because you won. Betfair actually held onto my withdrawal request for over a month, and it worked for them. I lost over 12,000 USD in winnings because I was tempted to gamble while the process was on. You need to be calm, your money is going nowhere, it's only a matter of time. They will give up as long as you don't.

Good luck my fellow non-American slave.

[MSLopes]

One people here in this forum can to call to Bet365, for me? I pay by this, if to need

For example, as member jjgold have made here http://www.youtube.com/watch?v=QUXil2MMc-g days ago to one other customer that was being stole by Bet365

As all see, my english is a lot (a lot, a lot, a lot hehehehe) bad, then I am unable to have one chat in phone with one admin/supervisor/team leader of Bet365 in english

If one people can help me in this, please, send me one MP, that I pass my data login Bet365 (username and code security 4 digits, that is the necessary to dialog, I think)

Thank you very much!

[Hareeba!]

One people here in this forum can to call to Bet365, for me? I pay by this, if to need

For example, as member jjgold have made here http://www.youtube.com/watch?v=QUXil2MMc-g days ago to one other customer that was being stole by Bet365

As all see, my english is a lot (a lot, a lot, a lot hehehehe) bad, then I am unable to have one chat in phone with one admin/supervisor/team leader of Bet365 in english

If one people can help me in this, please, send me one MP, that I pass my data login Bet365 (username and code security 4 digits, that is the necessary to dialog, I think)

Thank you very much!

Leave it to SBR to work it out for you
And could you please use an easier colour to read?

[MSLopes]

Hareeba! yes, excuse-me by this colour

I already tryed help by SBR, but without any result

[Hareeba!]

Hareeba! yes, excuse-me by this colour

I already tryed help by SBR, but without any result

You may recall that I also advised exercising a degree of patience for SBR to get you result

[MSLopes]

Is hard

[Justin7]

MSLopes,

I responded to you (twice). I am waiting for B365's response.

[Santo]

But now the site is ignoring me They not answer more nothing

They want that I send my document certified in notary public to them by post letter! This is ridiciulous. I live in South America, they in Europe. It is 2 or 3 months to receive this, if to receive.

Sending it via a courier (FedEx etc) will be expensive, but certainly less than you'd lose writing it off, and would take <1 week. That said, let Justin have a go and see what's going on with the IDs.

[MSLopes]

SPORTSBOOK ASSISTANCE

Are you having a problem with your current Sportsbook?
Tell us about it If it involves an A or B rated book, we can usually have a problem worked out in 24-hours.
Comment on a Sportsbook

I think this are being impossible to me

The site Bet365 nothing more make, nothing more speak. It is ignoring me. Not more let me speak with supervisor, any team leader or manager, in chat. Speak only to send mail message, that as soon possible will be answered, but nothing of answer

I think that is impossible one simply customer wins one dispute fight against one sportsbook that is rating here A, still more sponsor here

[sharlataans]

Justin7 is also waiting for bet365 response (for a couple of weeks). I think bet365 is due for A+ upgrade.

[MSLopes]

I am not getting involved in this one

JJ, can you to make one phone call to Bet365, for me?

And to speak with one manager in phone, to try cleary this my situation? Equal you have make to other customer, days ago here. Please, I will thank you a lot for you

I not knows speak english (as all see )


Mails and chats nothing makes

I think that in phone can be more utility

[Justin7]

Bet365 responded, and I wrote you privately.

[MSLopes]

You only repeat to me the same thing that Bet365 speak me since start year:

"You need original PVC, sent to your original address"

Is this help that SBR say to give? Nothing new about my problem

I need to know the reasons to Bet365 is making all this with me






This the site already spoke me for weeks

If I still live there, I already have get this shit of PVC. Since 14/november/2011 I changed of address, now I live in other city of same state, I not have as go back to my old city, I now work in other city!

This is ridiculous






SBR, continues with this form to work

Continues giveing status vip and level A++++++ to sportsbooks patetics that stole users that wins one money, with ridiculous and hards forms verifications that delays months and never ends

I am right that this nothing changed with "help" SBR only because Bet365 is your sponsor. This now is obivious for me

A lot days waiting one new, and spoke me what the site says since december

[MSLopes]

Stephen B Hello, welcome to bet365 Live Chat. How may I help you?

Stephen B We have not heard from you. Do you wish to continue the chat?

ML Hello

ML Transfer me to one manager or supervisor or team leader duty

Stephen B I can see from our records that you have previously been advised to forward any complaints via email.

Stephen B Our email address is support-eng@customerservices365.com.

Stephen B Is there anything else I can help you with today?

ML I already have made

ML Since days ago

ML And not received any answer!

ML You think that I am crazy!?

ML You are playing with me!?

ML Transfer me to one manager, supervisor or team leader

Stephen B I can confirm that we have received your emails and these have been forwarded to the relevant department.

Stephen B Is there anything else I can help you with today?

ML But this deparment exist?

ML Or your site is only playing with me?

ML Not is possible, that one site as Bet365, not have support

ML To answer mail messages!

ML I am waiting for 11 days! A lot days! I already sent a lot mails! At least 30

ML Transfer me here to one supervisor

Stephen B Is there anything else I can help you with today?

ML I wish to speak with IAN

Stephen B Is there anything else I can help you with today?

Stephen B If you have no further bet365 queries, this chat will be terminated.

ML I have

ML You not are reading?!

ML You are ignoring me

ML Here and mails

ML I never see this

ML I cannot to believe what is happening with me here

ML With my account and my money, and my support that is totaly ignored

Stephen B As you have no further bet365 queries, this chat will now be terminated.

Stephen B Thank you for contacting bet365 Live Chat today.

Stephen B has now left this chat.

[MSLopes]

bet365 = scam

would have rating d-! But is sponsor of sbr, then always will be rating a

[shari91]

Justin7 is also waiting for bet365 response (for a couple of weeks). I think bet365 is due for A+ upgrade.

For which case? This one that the poster first came to SBR on Jan 20th in this thread... a week ago? And Justin7 has already provided the poster with a response from bet365 as well as a couple of emails? Or is there another one you're referring to? Because if you search Justin7's posts... which I just did back to the beginning of December, he hasn't even posted in another bet365 thread until this one.

I understand from your recent posts that for whatever reason you're not happy with bet365 and maybe even SBR. You made that very clear when you were attempting to use sentences from the UK Gambling Act to try to prove a point but you changed your tune when it was pointed out how irrelevant those statutes were to the actual issue at hand. But please at least be factual with your statements. Show me - because I'm curious - where Justin7 indicates he's been awaiting a response from bet365 "for a couple of weeks". Before you respond, keep in mind this thread is 7 days old. You're an awesome source of info for the Sportsbook and Industry forum when you want to be but there's a fine line between discussing and trolling.

MSLopes: If you keep trying to contact Customer Service via live chat, you're not going to get anywhere. Stephen told you that you've already been advised to forward all correspondence via email. You're only going to make yourself more frustrated if you keep contacting them that way.

[sharlataans]

For which case? This one that the poster first came to SBR on Jan 20th in this thread... a week ago? And Justin7 has already provided the poster with a response from bet365 as well as a couple of emails? Or is there another one you're referring to? Because if you search Justin7's posts... which I just did back to the beginning of December, he hasn't even posted in another bet365 thread until this one.

I understand from your recent posts that for whatever reason you're not happy with bet365 and maybe even SBR. You made that very clear when you were attempting to use sentences from the UK Gambling Act to try to prove a point but you changed your tune when it was pointed out how irrelevant those statutes were to the actual issue at hand. But please at least be factual with your statements. Show me - because I'm curious - where Justin7 indicates he's been awaiting a response from bet365 "for a couple of weeks". Before you respond, keep in mind this thread is 7 days old. You're an awesome source of info for the Sportsbook and Industry forum when you want to be but there's a fine line between discussing and trolling.

MSLopes: If you keep trying to contact Customer Service via live chat, you're not going to get anywhere. Stephen told you that you've already been advised to forward all correspondence via email. You're only going to make yourself more frustrated if you keep contacting them that way.

Alright Shari, I exaggerated about 2 weeks.
Justin7 himself boasted on forum that he has an excellent communication with bet365 and all problems are solved within 2 days. And that's why they got A- rating in such a short span of time, unlike others. But that is not the case. People win and then are getting screwed endlessly. They ask for certain documents and then suddenly change their mind and start asking for all kinds of different documents, notarized copies, send KYC codes to wrong addresses and do not listen.

And Justin7 keeps quiet, sends private messages and does not communicate to the rest of us unlike in other cases. Why? If he explained MAYBE we could understand and agree. Maybe you know more than me.

And then you come and tell that they do not break THEIR terms and conditions. But are their terms and conditions fair? Can you compare their TC with Pinnacle, for instance? And can you imagine how these people feel?

Did you know that users rate Bet365 a D- book:

http://www.sportsbookreview.com/player+reviews/bet365/

and SBR A-? Why is there such a discrepancy?

And I personally like bet365 I admire the work they have done to build everything they have. They treat me right. But I also can imagine how is to be in shoes of others that are mistreated.

[MSLopes]

The books simply can to speak anything, to invent a lot reasons, to justify one attitude

Are words them against words of customers

Is one fight unequal. Sites as SBR, exist to try help us against this injustices, but when they pass be in partnership with the book, all changed

When one book alegate have irregularitie or fraud in one account, that give us prove of this. Who accuses must prove is that

I bet in there since october/2011, always normmaly

I have Neteller and Moneybookers, e-wallets bigs and famous, that I use to deposit. All this are registered, verified, all procedures security I have made a lot time before

Then, after times betting in my account Bet365, always normally, winning, losting. Days after, when I get bets and give up one good balance, they locks the account?! Only after I win? Because not before I to deposit?!

After this, they ask all my docs. I sent all, 3 docs, bills utility, doc certified in notary public. They speak me that all was verify complete, this docs, and that only I need now to receive my PVC, to completar full the verification account and reopen her (they speak this and confirmating this with this words, as you can to see in logs in this topic)

Because they not sends this shit of letter PVC last year, still when I lived in my old address? I created my account in october, I bet a lot days, and only in half november, day 14, I changed to my current address in other city, to work reason

Then, I was in november, december, all normally, with my account, betting

Only when I win bets and up my balance this year, in january start, my account is locked. Then, I go in the chat support, and they spoke me about this PVC. I speak that I changed 2 months ago of address, and that his impossible I back to there in next months, then they think little and now this have one thing to steal my account and my money:

Make me do something that is currently impossible, back to my old address, other city in same state. They only ask this because I spoke that cannot this

The worst of all is that in 03 january, all agents supports not speak nothing about this. All confirmate to me that my account is verified in documents, and that only need this PVC. And all spoke me that my address was updated in my account with my new address and that the PVC was sent to this new address (I have this mail message and pasted before here in topic)

I wait 3 weeks this shit supposedly was sent to me, and not received nothing. Then, I back in chat, and they speak that not send nothing! This is ridiculous, is patetic

I am idiot? We, customers, are stupids?!

This shit of sites books exist to play, have fun, can too win one money with this

And not to get sick mediocre stupids problems, or to have money stole

I not want withdraw nothing, I only want my account reopened and continues playing for weeks, months, years, here. I am a just man, honest, I not understood because this all happens here, without reason. If exist fraud or irregularitie, because never spoke me this since october?! Are 4 months, only now the site see this? When I lost money, all this normally. But when I win, not?

This makes no sense. If you will invent, invent something that makes sense. All this time, lied a lot to me in chat, email. And now just ignore me

To where go my money they stole? For poor childrens in Africa? Or to increase the wages of these agents support who lied to me for a long time? Or to pay the sponsorship of review sites and forums as this?

No more comments

[Hareeba!]

[COLOR=Black]

No more comments

Hallelujah!

[sharlataans]

Hallelujah!

There you show your true face.
You admitted you are a shill I hope soon you will admit the rest.

[Hareeba!]

There you show your true face.
You admitted you are a shill I hope soon you will admit the rest.

wtf are you talking about?

the OP is simply wasting his time and annoying everyone with his never ending posts about his tale of woe and loser's attitude towards SBR rather than taking sound advice and showing a bit of patience

[MSLopes]

Hareeba!

My friend, if you still not knows, more above I posted the answer by Justin7: he spoke me by mail that I wish of my PVC sent to my old city where I lived last year. The same thing that Bet365 spoke me, without to considerate my change of address

All continues in same thing of before I to try help here in SBR

The site can to have created, invented, something to Justin7 and he try believes. I think this happened here

If never he will believe in me, customer, what more I can to wait? Nothing



But ok, I am sorry for all futures customers that will have money stole in Bet365, with all this procedures verifications with all docs possibles, letters and asks that never ends, only end if the customer to be loser

If before times the customers have here VOICE against a lot books, actually this not happens, I think, at least with books that are sponsor of SBR




Rating A for one book that have 200 requires forms to verify accounts and that never ends?

Rating A for one book that all days have topics here with issue bads about him?

Rating A for one book that ignore in mail and chat for 13 days (until now) one customer?

Rating A for one book that have agents support that lie a lot, for days, to customer? That spoke sent one letter, but not sent nothing, only make this customer to wait for 3 weeks, to nothing

Rating A for one book that not let the customer to speak with one manager, supervisor ou team leader in chat, mail or phone call?


RATING A FOR ALL BOOKS THAT BE SPONSOR!

PLACE YOUR MONEY, AND WILL BE RATING A. RATING C- TO RATING A IN ONLY 7 MONTHS? THIS IS FINALITY OF SPONSOR

[pellumb341]

you hareeba are always very sceptical ,you always think that people who complain here are lying ... bookies have never cheated you ? try to be in his position ... i am putting myself in his position , i don't have a bet365 account , but if i open it i will have a lot of troubles because i am from albania (if you where it is) ... they will require me a lot of things , so thanks bet365 but i am going somewhere else .


anything new mslopes ?

[Hareeba!]

you hareeba are always very sceptical ,you always think that people who complain here are lying ... bookies have never cheated you ? try to be in his position ... i am putting myself in his position , i don't have a bet365 account , but if i open it i will have a lot of troubles because i am from albania (if you where it is) ... they will require me a lot of things , so thanks bet365 but i am going somewhere else .


anything new mslopes ?

You are totally misreading what I've been saying mate.

My beef with this thread is that the OP hasn't let up and allowed a reasonable time-frame for the issue to be dealt with. Instead, he was posting his lengthy complaint and unwarranted accusations again and again and even opened up at least one more thread to say the same thing.

I sympathise with any genuine punter from countries which it seems Bet365 treats with extreme caution. Perhaps they have good reason based on the past behaviour of fellow countrymen. I really don't know. I have had accounts with them in the past an had no such difficulties. They limited me to a waste-of-time level but that's normal for Euro books. They are one of the biggest and most reputable firms in the UK and are not cheats.

No. I've never been cheated by a book. I've had the odd issues with a few but never had funds stolen.
But then I take a lot of care which ones I deal with.

[MSLopes]

you hareeba are always very sceptical ,you always think that people who complain here are lying ... bookies have never cheated you ? try to be in his position ... i am putting myself in his position , i don't have a bet365 account , but if i open it i will have a lot of troubles because i am from albania (if you where it is) ... they will require me a lot of things , so thanks bet365 but i am going somewhere else .


anything new mslopes ?

Hello, my friend

Nothing more. All days I try in chat support, now they only say: "your account is in review by manager. please, wait one contact by email"

And this manager no speak nothing to me, no send any answer, and I am waiting this contact of manager since 10 days. Conclusion: the site now ignores me =/ Not help in more nothing, chat, mail, phone, nothing. I ask to transfer me one supervisor ou manager ou team leader duty in chat support, and they not transfer me more, only say to wait contact by mail, contact this never is sent

My unique chance was SBR...

[Justin7]

MSLopes,

Your account is suspected of fraud. As I told you in email, you need to get the PVC code from your original address.

Is the US the only country in the world with mail forwarding?

[han]

MSLopes,you need this PVC.
Just pay to those who live in your original address to take the letter
and call you with the code.

from your case I understood why Bet365 mocked with me.
I also didn't received the first letter.
the mistake was mine-I forgot to write a tiny detail of my address in Bet365:
"vh.B"
Then I added this in my Bet365 account and the second letter arrived.

But even with the PVC, Bet365 will refuse the reopening of account.
They want ID till you give up.
even if you send by post notarised ID,they will want something else,you'll send it,then they will want another...
They'll never reopen your account.
They think like this: "He didn't received the first verification letter.Something is not OK.
Why we (bet365) should take a risk?"

I am a EU resident and I sent my IDs to the police in their town.
Only then Bet365 understood they don't take a risk.And they reopened my account.
Because the police told them my ID is real!!!

MLS,you should make the same thing.
But as you're not a EU resident,
I'm not 100% sure the UK police will want to do something for you.