Bet365 is stealing my money! Help-me, SBR

**Saunders FTW** · 01-19-12, 07:54 PM

Here is a good start

http://www.sportsbookreview.com/Sportsbook+Complaint.aspx

**MSLopes** · 01-19-12, 07:56 PM

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**MSLopes** · 01-19-12, 08:00 PM

I would like that one person of Bet365 team came here and spoke that the letter already was sent, in which day

Only to be registered here, with words of them

**Br0nxer** · 01-19-12, 08:00 PM

speak fukkin english

that'll be a start

why does every person that has a problem being paid talk in fukkin gibberish

**MSLopes** · 01-19-12, 08:01 PM

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**CanuckG** · 01-19-12, 08:15 PM

Used Bet365 and never had a problem with depositing/withdrawal. Took 5 minutes on the phone to tell them the number on my passport and I faxed them my license and all was done.

**wtf** · 01-19-12, 08:23 PM

shanty is that you

**High3rEl3m3nt** · 01-19-12, 08:38 PM

Originally posted by Br0nxer

speak fukkin english

that'll be a start

why does every person that has a problem being paid talk in fukkin gibberish

That's not bad for someone whose native language is obviously not English. Can't believe you're ragging on someone whose being swindled.

**MSLopes** · 01-19-12, 08:58 PM

Hello all, again

I have news about my case, in chat support

Now, the agent support Nicky H spoke me all different of all others agent support

She say that not letter was re-send for me day 03/january

I was waiting this all this days, for nothing, only because all other agent support lied for me!?

I have all logs chats and mail message that they sent for me, speaking that have re-sent this for me and that only need of this PVC to reopen my account

Day 04/january I received this:

Your email to us has been assigned tracking number: - Please do not remove.

Dear Mr Lopes,

In regards to your request via the live chat facility, I can confirm that your PVC letter has been resent to the new address that you provided.

Please allow 7-10 working days for this letter to be received at your address.

Once you receive this letter, please contact us either via telephone, E-mail or live chat to provide this code so that we can update your account accordingly.

We would like to thank you for your cooperation in this matter.

If you require any further assistance in regard to this or any other matter, please do not hesitate to contact us. Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com, or call +44 1782 684757 and we will be pleased to assist you. Please include your username and four digit security number on all future responses.

Kind regards,

Nick M
The bet365 Team

I not am believing is this that happens with me!

Now this Nicky H say this:

Nicky H I am just reviewing your account for you now.
Nicky H In order to complete the verification of your account we will need the following:
Nicky H The PVC code that we sent to the original address you opened the account with.
Nicky H You will need to send two forms of photo ID that have been certified by a Notary Public, you will need to send this through post.
Nicky H The documents you sent were not certified by a Notary Public, you will need to resend these.
Nicky H We require your Identification to be certified by a Notary Public and sent to us through the post.
Nicky H Please also arrange for your ID copies to be certified by a Notary Public and send this through the post to: Customer Services, bet365, Hillside, Festival Way, Stoke-on-Trent, Staffs., England, ST1 5SH
Nicky H Once you have your ID documents certified, please send them to the address above.
Nicky H Once you have done this, please contact us again.

THIS IS ONE COMEDY! She say that the site not sent letter to me day 03. And I waiting all this time

This is ridiculous! Now the site to want docs certified by a Notary Public and sent by post with letter

I will to post here below all logs chat that I have with they, since starts of this problem

All other agent support speak with me normally, trying help-me, but this Nicky H today night, spoke all different of all others

**MSLopes** · 01-19-12, 08:59 PM

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**MSLopes** · 01-19-12, 09:01 PM

Ann H has joined this chat.
You are now chatting with Ann H.
Ann H Hello, welcome to bet365 Live Chat. How may I help you?
Marcelo Hello
Marcelo We couldn't recognise your details. Passwords are case sensitive.
Your account will be locked after three failed attempts
Ann H Your account is suspended and will remain so until your ID has been verified.
Marcelo But I already sent this
Marcelo I sent 3 docs cards photo
Marcelo And 2 bill utility
Marcelo I want to bet in NBA today, please
Marcelo The season NBA started this week
Marcelo I week waiting a lot for this, Ann, help me, please
Marcelo I was waiting*
Ann H Yes we have received your ID and it is being reviewed, we will contact you once this is complete.
Marcelo When this?
Ann H I do not have this information.
Marcelo Reopen my account without option withdraw, then. I only want to bet
Marcelo While not ended this verification
Ann H No your account will remain suspended until it has been fully verified.
Marcelo Is you admin support Bet365?
Ann H I don't understand?
Marcelo Is you admin support Bet365? Gerent, chief, leader, I not know the word correct hehe
Ann H Our email address is support-eng@customerservices365.com.
Marcelo Superior
Marcelo But I already sent mail for this
Ann H Your ID was received yesterday and can take up to 72 hours to verify.
Marcelo But why you locked my account? If I deposited my money to play here?
Ann H We have other customers waiting as well who sent their ID before you, you cannot jump to the front of the queue.
Marcelo This is wrong
Marcelo You was to lock only options of withdraw and others, but never option of to play, I think
Marcelo This is one site to play
Marcelo With this, I am with to can to play in good games NBA, I am losing money with this, is you understand this?
Ann H You have been advised of the procedure and now you must wait for your account to be verified.
Marcelo The site to want that the customer to open account in other site, to play? This is a lot bad
Marcelo Because I deposited and would like to play here in Bet365
Marcelo Help-me, please, Ann
Marcelo Is you supervisor, admin, in support?
Marcelo Transfer me for one, please
Ann H Do you have any other queries, if not this chat will be ended as I cannot help you any further.
Marcelo Why you is making this with me, Ann?
Marcelo When is ended? Please
Ann H Thank you for contacting bet365 Live Chat today.
Ann H has now left this chat.

**Roxxyfish** · 01-19-12, 09:10 PM

and i thought my english is bad

Hey Buddy Bet365 is one of the safest books i use them for 10 years now and never had a problem, once you recieve the letter with the code your payouts will be processed in under 6o minutes

**beermankirk** · 01-19-12, 09:10 PM

Had to do a verification with id and utility bill. Ran $100 upto $2000. Took 1 day, than cashed to ********** no problem. Im in Canada if it matters.

**beermankirk** · 01-19-12, 09:10 PM

why is I nsta Debit blocked out?

**brettels** · 01-19-12, 09:18 PM

**Hareeba!** · 01-19-12, 09:22 PM

Originally posted by brettels

I'd like to see you make yourself as understandable in his native language.

**MSLopes** · 01-19-12, 09:25 PM

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**MSLopes** · 01-19-12, 09:26 PM

Abigail S has joined this chat.
You are now chatting with Abigail S.
Abigail S Hello, welcome to bet365 Live Chat. How may I help you?
Marcelo Hello, transfer me for one admin Bet365
Abigail S Can you please clarify your query?
Marcelo My account is locked still, I already have sent 3 docs cards photo to Bet365 for my verification age and identity and 2 account bill utility with my address
Marcelo Since last week I was waiting to bet in NBA season 2012 that started last week
Abigail S In order to proceed we require your PVC.
Marcelo With my money and my account
Marcelo When? You re-send my letter for what address?
Marcelo For my new address?
Marcelo Avenida T 5...
Abigail S The PVC will be sent to the address you registered on your bet365 account.
Marcelo That is my old address, before I changed of house. I sent to you Bet365 2 bill utility (one CC bill with my old address, and one water bill with my new address. I changed in start december month)
Marcelo Update my address and re-send my letter PVC
Marcelo When I will to receive this?
Abigail S We are unable to resend the PVC to another address. We are required to send this to the address you registered to your bet365 account.
Marcelo This not is true, I already see in forum site SBR (sportsbookreview) a lot cases in that Bet365 re-send normally
Marcelo When the customer ask this
Marcelo If I changed of address house, what I can to make?
Marcelo For this reason exist option in my account area, TO EDIT information personale
Marcelo This is obvius
Marcelo obvious*
Abigail S I can see that yo have requested the PVC to be sent to another address however we do require the original PVC as at the time you registered a previous address and this is the one we require to verify.
Marcelo But I not live more there, you not are understading!?
Marcelo I changed of my address house! I live actually in other house
Abigail S To proceed with the account this is what we require.
Marcelo Is you supervisor?!
Marcelo I will to post this case ridiculous in forum SBR
Marcelo This is wrong
Abigail S One moment please.
Marcelo Why in the site exist option for TO EDIT information personale?
Marcelo Say me this, please, Abigail
Marcelo Why while I live in my old address I not received letter any? I lived there until weeks of november month, in final month I changed for my actual address house, and I am liveing here since of this
Marcelo I waited for weeks to start NBA season 2012, to bet in this with my account and my money, and the site not are allowed me this. This is wrong. Already are in second week of NBA, I already lose rounds of games
Abigail S I am currently looking onto this for you.
Abigail S One moment please.
Marcelo Reopen my account for me to continue betting in sports, while this letter not receive in my new address house
Marcelo Ok, I wait you. Thank you
Abigail S I will be right with you.
Marcelo The strange is what the Neteller allow me normally update my address. My Neteller is verifyed identity and age and address
Marcelo But only Bet365 is with this problem
Abigail S We have not been able to verify the original address you registered as the PVC was always required so therefore the account is not verified.
Abigail S I am currently looking into this.
Abigail S One moment please.
Marcelo Ok, I wait you
Abigail S Thank you for waiting. I'll be with you as soon as possible.
Abigail S I'm sorry for the delay. I’ll be right with you.
Abigail S I will update your new address, one moment.
Marcelo As you make this?
Marcelo You to want my password?
Abigail S Your PVC has been resent.
Abigail S Please contact us once you have received this.
Marcelo But my account is reopened to bet in sports?
Marcelo While this received letter here
Abigail S You must receive the letter first.
Marcelo In what time this is here in my house? The letter
Marcelo how much* time
Abigail S Please allow 7 to 10 working days.
Marcelo Oh god, this is a lot. Exist other form of Bet365 to send this? More fastest. I can to paid for this
Marcelo One service more fastest
Marcelo "Sedex" service here in my country delay 1 or 2 days only
Marcelo I need to bet in NBA, this is the main for me. Reopen her without option withdraw, only to me to play in sports
Abigail S The PVC will be sent by standard mail, we cannot advise on the timescale of your mailing service.
Marcelo But 10 days without to play is a lot
Abigail S Please contact us once you have received this. To proceed this is what we require for verification.
Marcelo Ah not, is you supervisor, Abigail?
Abigail S No.
Marcelo You allow me to post this my case problem in forum SBR (sportsbookreview)? This log our chat
Marcelo This is wrong
Marcelo I never see this is site any
Abigail S In order to proceed we require to verify your account, it can not be reinstated until we have verified your account.
Marcelo You allow me to post this my case problem in forum SBR (sportsbookreview)? This log our chat
Abigail S The timescale is the maximum timescale.
Marcelo You resend 10 LETTERS then
Marcelo For at least ONE I TO RECEIVE
Marcelo Because the sistem of letters in my country is bad
Abigail S The PVC has been resent to your new address, please contact us once this has been received.
Marcelo For this things of bets and gambling/poker
Marcelo You allow me to post this my case problem in forum SBR (sportsbookreview)? This log our chat
Marcelo Because I still to want to speak one supervisor
Marcelo To try reopen the account to bet at least
Marcelo While I wait this 10 days, is a lot time
Abigail S The PVC is a regulatory requirement, unfortunately until this has been provided we will be unable to verify your account. I apologise if this is an inconvenience however every customer is required to submit their PVC.
Marcelo Ok. You allow me to post this my case problem in forum SBR (sportsbookreview)? This log our chat
Marcelo Because I still to want to speak one supervisor
Abigail S One moment please.
Marcelo Abigail, send me one mail message now, speaking that you Bet365 have re-sent my letter for my new address
Marcelo My email
Marcelo And confirmating that re-sent to this new address: Avenida T 5...
Abigail S Please hold while I transfer you to a colleague who is best suited to help with your needs.
You are being transferred...
Abigail S has now left this chat.
Nick M has joined this chat.
You are now chatting with Nick M.
Nick M Hello, you are speaking to Nick, I am the duty team leader today.
Nick M How can I help?
Marcelo Transfer me to Abigail, please
Nick M Abigail is currently unavailable and the chat has been transferred to myself.
Nick M How can I assist?
Marcelo Abigail S I will update your new address, one moment.
Abigail S Your PVC has been resent.
Marcelo Abigail update my address in my account
Marcelo And spoke me that re-send my letter
Nick M You requested to speak to a supervisor so the chat has been transferred to myself.
Marcelo I need to received one mail message in my mail speaking this
Nick M I can see that Abigail has updated the address on your account and we will be sending a PVC letter to your new address.
Marcelo Speaking in message that my address new is updated in my account
Marcelo And what the PVC have made re-sent to this address new Avenida T 5...
Nick M I will be able to send you an e-mail to confirm that a PVC letter will be sent to your new address as requested.
Nick M I can see from your account that your address has been updated already as requested.
Marcelo But I not received this mail message still
Marcelo Send this mail message now to my email please
Marcelo I would like that you re-sent 10 letters
Marcelo For to be right that I receive at least one of 10
Nick M The letter can take 7-10 working days to be received.
Nick M We are unable to send this via e-mail.
Marcelo Yes, send 10 letters similars to this address
Nick M It will need to be sent to your postal address as advised.
Marcelo Not send only one, sent 10, please
Nick M We will only send 1 letter to this address.
Marcelo And if happens problems in way? The letter to lost
Nick M Unfortunately we will not be able to send 10 copies of this letter.
Marcelo By system of letters in my country
Marcelo 3 or 4, can yes
Marcelo 3 is fine
Nick M If for any reason you do not receive this letter then we will be able to resend this, however we will require that you wait the required 7-10 working days to see if this is received.
Nick M As advised above, only 1 copy will be sent.
Marcelo But this will to be more 10 days
Marcelo Send 3, this is paper!
Marcelo Only paper, is simply
Nick M Unfortunately as advised, only 1 copy will be sent.
Marcelo ¬¬
Nick M Please allow 710 working days for this to be received.
Marcelo You send mail message to me?
Marcelo Confirmating this all
Nick M Apologies 7-10 working days.
Nick M Yes, this has been requested to be sent to your new updated address.
Marcelo I am speaking mail message to my email
Marcelo With you confirmating the re-send of letter to me new address and update made in my account
Nick M Would you like to be sent an e-mail to advise we have resent this?
Marcelo Yes
Marcelo Only to I have this registered here
Nick M Ok, I will arrange for an e-mail to be sent once this chat has ended.
Nick M I will send an e-mail to the e-mail address requested.
Marcelo Ok
Nick M Thank you for contacting bet365 Live Chat today.
Nick M has now left this chat.

**MSLopes** · 01-19-12, 09:26 PM

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**MSLopes** · 01-19-12, 09:27 PM

Emily has joined this chat.
You are now chatting with Emily.
Emily Hello, welcome to bet365 Live Chat. How may I help you?
Marcelo Hello, I still not received the mail message in my email of NICK M
Marcelo NICK M spoke me little minutes ago here, will to send one mail message to me
Marcelo But I not received nothing
Emily One moment please.
Emily Please hold while I transfer you to a colleague who is best suited to help with your needs.
Marcelo Ok
You are being transferred...
Emily has now left this chat.
Nick M has joined this chat.
You are now chatting with Nick M.
Marcelo Hello, the chat before disconnected
Nick M Hello, you are speaking to Nick, how can I help?
Marcelo I still not received the mail message by you in my email
Nick M I am in the process of completing this now, please allow a few minutes for this to be received.
Marcelo Ok, now please transfer me to one supervisor
Marcelo Why I would like to reopen my account to play in sports bet
Marcelo While I wait this letter
Nick M I am the duty team leader on shift at the moment Sir and I am able to proceed with your query.
Marcelo You reopen her already? To bet
Nick M Unfortunately we will be unable to re-open your account until the PVC has been quoted on your account.
Marcelo But 10 days without to bet?
Marcelo This is a lot, Nick M
Nick M Your account will not be able to be re-opened until full verification has been completed.
Marcelo I am in vacaciones, season NBA 2012 started last week
Marcelo I need to bet in NBA
Nick M You will be required to wait 7-10 working days to receive your PVC letter.
Marcelo Yes, open her without options withdraws
Marcelo Only with permission to play in bets
Nick M Please accept our apologies for any inconvenience this has caused. However we will require that you receive this letter before your account will be re-opened.
Nick M Unfortunately this will not be possible.
Marcelo

I will to try speak with SBR (sportsbookreview), because I think that him there can to speak with one supervisor or admin Bet365, to try reopen my account to bet
Marcelo You send the that mail message now, please. Thank you
Nick M Unfortunately we will be unable to re-open your account until the necessary documentation has been received.
Nick M Once this chat has been completed I will send an e-mail to the requested e-mail address.
Marcelo You not understood my point view
Marcelo I only would like to bet in this days that I wait this letter
Marcelo 10 days I lose a lot rounds of NBA and other games champioshinps soccer
Nick M As advised above your account will not be re-opened until you have received the letter with the PVC contained.
Marcelo The function of site bet is allow the users that deposited money, to play with him, I think
Marcelo "Nick M Once this chat has been completed I will send an e-mail to the requested e-mail address."

I wait here in the chat open, while you send this
Nick M I appreciate this Sir, however we are able to request ID at anytime to complete account verification. Also the PVC is required to complete the verification of your account.
Nick M Unfortunately I will be unable to keep you on the chat facility whilst I send an e-mail.
Nick M I assure you this e-mail will be sent once this chat has been completed.
Marcelo Speak in this mail this:

Yours docs and photos bill utility are verify. Only with the PVC letter, the verification of your account is ENDED TOTAL and nothing more will be necessary
Marcelo Only this PVC is pending, correct?
Marcelo To end this verification total of my account Bet365
Nick M Yes, the PVC code is what we require to complete account verification.
Marcelo Ok. But explain to me why not can reopen the account without option withdraw?
Marcelo Only to me prejudicate?
Nick M Unfortunately this will not be possible until the PVC has been received. The PVC is a vital part of our verification procedure.
Marcelo I not see as this can to be good for me customer or for site bet365
Marcelo I would like only to understand this procedure
Nick M Once your account has been fully verified then there should be no reason why you will not be able to use bet365 facilities.
Marcelo I know, but this is wrong
Marcelo The new customer Bet365 need to create one account
Marcelo To deposit money
Nick M Again, I can only apologise for any inconvenience this may cause.
Marcelo And to start to play only 5 6 7 8 months after?
Marcelo This is wrong
Nick M Whilst you may open an account and register your details it is not possible for full verification to be completed until a financial transaction has taken place thus making the account truly active.
Marcelo I live in apartament, I ask to you to send at least 3 letters
Marcelo Why in apartament is normal lose letters
Nick M As mentioned on the previous chat, we will only be able to send 1 letter with the PVC code.
Marcelo And other persons arrive for error letter of others apartaments
Marcelo This not is true
Marcelo You can yes, if you to wish
Marcelo Click 2 ou 3 times in RE-SEND
Marcelo Only this
Nick M As mentioned previously we have requested for a new letter to be sent to your new address. Please allow 7-10 working days for this to be received.
Nick M We are unable to just click a button to do this as we have had to manually request this to your new address.
Marcelo Ok, then now I will to close this chat, and you send to me the mail message to my email speaking that only I need of this PVC to ended total verification of my account Bet365
Marcelo And this message mail by you I will to post in forum sbr
Marcelo To other customers future Bet365 see that
Marcelo The person need to verify account months ago to start to bet
Marcelo Why little persons know of this
Marcelo This is wrong, prejudicate the customer, a lot
Nick M Yes, I will send the e-mail to your registered e-mail address.
Marcelo Ok, and you allow me to post this in SBR forum ok?
Marcelo Thank you, Nick M
Marcelo Good work to you, happy 2012!
Nick M It is entirely your own decision if you wish to post this.
Nick M Is there anything else I can help you with today?
Marcelo Ok
Marcelo Say me in what hours
Marcelo Will to have one supervisor Bet365 here in the chat? Please
Nick M Unfortunately there is nobody else available to speak to at present.
Nick M Once this chat has ended I will resend the e-mail to you as requested.
Marcelo Ok
Marcelo Thank you, bye bye

**MSLopes** · 01-19-12, 09:27 PM

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**MSLopes** · 01-19-12, 09:28 PM

Then I received day 04 january this mail message:

Your email to us has been assigned tracking number: - Please do not remove.

Dear Mr Lopes,

In regards to your request via the live chat facility, I can confirm that your PVC letter has been resent to the new address that you provided.

Please allow 7-10 working days for this letter to be received at your address.

Once you receive this letter, please contact us either via telephone, E-mail or live chat to provide this code so that we can update your account accordingly.

We would like to thank you for your cooperation in this matter.

If you require any further assistance in regard to this or any other matter, please do not hesitate to contact us. Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com, or call +44 1782 684757 and we will be pleased to assist you. Please include your username and four digit security number on all future responses.

Kind regards,

Nick M
The bet365 Team

**MSLopes** · 01-19-12, 09:29 PM

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**MSLopes** · 01-19-12, 09:32 PM

And today, for my surprise and unhappy, ridiculous case, this:

Jill T has joined this chat.
You are now chatting with Jill T.
Jill T Hello, welcome to bet365 Live Chat. How may I help you?
Marcelo Transfer me to one supervisor
Jill T What is the issue you wish to discuss?
Marcelo I only speak with supervisor
Jill T You will need to advise me what you wish to discuss.
Marcelo About my account, I already spoke with you and you not help me
Marcelo I want to speak with one supervisor only
Marcelo forum.sbrforum.com/players-talk/1525297-bet365-stealing-my-money-help-me-sbr.html#post13333223

forum.sbrforum.com/sportsbooks-industry/1525315-bet365-stealing-my-money-help-me-sbr.html#post13333243

I want that one supervisor post in this topics in forum SBR that this shit of letter was already sent, speaking the day and hour, and in that address
Jill T One moment please.
Marcelo To be registered there, only
Jill T I am transferring you to my Team Leader.
Jill T Please hold while I transfer you to a colleague who is best suited to help with your needs.
Marcelo Thank you
You are being transferred...
Jill T has now left this chat.
Nicky H has joined this chat.
You are now chatting with Nicky H.
Nicky H Hello Marcelo, I am the Team Leader on shift today, how can I help?
Marcelo You already read my chat before with Jill? Before transfer me to you
Nicky H Yes, one moment please.
Nicky H I am just reviewing your account for you now.
Marcelo Yes, thank you
Nicky H In order to complete the verification of your account we will need the following:
Nicky H The PVC code that we sent to the original address you opened the account with.
Marcelo This are messages custom
Marcelo I already know all this
Marcelo My letter was sent day 3
Nicky H You will need to send two forms of photo ID that have been certified by a Notary Public, you will need to send this through post.
Marcelo And I not received nothing
Marcelo I already sent all my docs and bill utility, the support agent already spoke me that this verifications already ended
Marcelo Only left this letter, but I not received nothing all this days!
Nicky H The documents you sent were not certified by a Notary Public, you will need to resend these.
Marcelo Marcelo Only this PVC is pending, correct?
Marcelo To end this verification total of my account Bet365
Nick M Yes, the PVC code is what we require to complete account verification.
Nicky H You will need to provide the PVC that we sent to: Rua Almiro De Moraes...
Marcelo Not, this is my address old, of months ago
Nicky H I'm afraid your account has been reviewed and this is no longer the case.
Marcelo I not live more there
Nicky H We require your Identification to be certified by a Notary Public and sent to us through the post.
Marcelo And I already explained all and all already this updated
Marcelo Not, is only this:

Marcelo Only this PVC is pending, correct?
Marcelo To end this verification total of my account Bet365
Nick M Yes, the PVC code is what we require to complete account verification.
Marcelo All agent support already spoke me this, and I have all logs chat here salved
Marcelo Only need this letter, but I not received still!
Nicky H As explained, your account has since been reviewed and we will require you to resend this to us once it has been certified.
Marcelo This is lie, I not received nothing! Any message mail speaking this
Marcelo You is lieing and creating this now
Marcelo I will to post this log chat there in SBR forum, and too all the others logs chats with others agent support that spoke me and repeat that only need of this PVC
Nicky H We can resend the PVC code to the original address you registered, you will need to obtain this in order to verify your account.
Marcelo Not, I not live more than and I alraedy resolved this with ANN, ABIGAIL, NICK AND EMILY
Marcelo I have all logs chat with this persons, salved in my PC
Nicky H This is what we require.
Nicky H I'm afraid there is no way around this.
Nicky H Is there anyway you can make an arrangement for you to obtain your mail from your previous address with the new occupants?
Marcelo Not, I changed more than 2 months of there
Marcelo Now I live in other city, same state
Marcelo Before was City Rio Verde
State Goiás
Nicky H I'm afraid this is what you will need to do.
Marcelo Now is City Goiania
State Goiás
Marcelo Then the site and all other agent support lied for me?
Nicky H We will require you to confirm the PVC that we will resend to the original address you registered.
Marcelo And the site is stealing my money, correct?
Nicky H The information was correct at the time, however since your account has been reviewed, this is now what we require.
Marcelo This is lied, because I not received nothing in mail
Marcelo You is creating this now to steal my money
Marcelo I was last 20 days waiting for one letter
Marcelo In my house, for nothing? Only because the support agents lied for me?
Nicky H We will resend the PVC to the original address you had registered.
Marcelo Is you playing with my face?
Marcelo Not, re-sent to my new address!
Nicky H Please also arrange for your ID copies to be certified by a Notary Public and send this through the post to: Customer Services, bet365, Hillside, Festival Way, Stoke-on-Trent, Staffs., England, ST1 5SH
Marcelo Marcelo Abigail S I will update your new address, one moment.
Abigail S Your PVC has been resent.
Marcelo Abigail update my address in my account
Marcelo And spoke me that re-send my letter
Nick M You requested to speak to a supervisor so the chat has been transferred to myself.
Marcelo I need to received one mail message in my email speaking this
Nick M I can see that Abigail has updated the address on your account and we will be sending a PVC letter to your new address.
Marcelo Speaking in message that my address new is updated in my account
Marcelo And what the PVC have made re-sent to this address new: Avenida T 5...
Nick M I will be able to send you an e-mail to confirm that a PVC letter will be sent to your new address as requested.
Nick M I can see from your account that your address has been updated already as requested.

Nicky H As explained, this is an update to the information previous provided.
Marcelo kkkkkkkkkkkkkkkkkkkkk
Nicky H You now need to provide the PVC that we will send to the original address that you registered.
Marcelo You created this now
Marcelo I will in this moment to post all this and all before log chats in forum SBR, to millons of customers see this playing with my face, and think a lot times before to place money and to create account here in Bet365
Marcelo Lie to me, play with my face
Marcelo And stole my money. This is ridiculous
Marcelo Only because I have money in account
Nicky H How you wish to proceed is at your discretion.
Marcelo If have balance 0,00, all is open
Marcelo Nothing locked
Marcelo The site change rules for my account and not spoke me, this is amateur
Marcelo I not received any mail from you
Nicky H You are now aware of what is required, I will arrange for the PVC to be resent to the original address.
Marcelo Only mail speaking that the unique thing that was necessary to unlock my account was this PVC re-send to my new address
Nicky H Once you have your ID documents certified, please send them to the address above.
Nicky H Once you have done this, please contact us again.
Nicky H Is there anything else I can help you with today?
Marcelo Your email to us has been assigned tracking number: - Please do not remove.

Dear Mr Lopes,

In regards to your request via the live chat facility, I can confirm that your PVC letter has been resent to the new address that you provided.

Please allow 7-10 working days for this letter to be received at your address.

Once you receive this letter, please contact us either via telephone, E-mail or live chat to provide this code so that we can update your account accordingly.

We would like to thank you for your cooperation in this matter.

If you require any further assistance in regard to this or any other matter, please do not hesitate to contact us. Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com, or call +44 1782 684757 and we will be pleased to assist you. Please include your username and four digit security number on all future responses.

Kind regards,

Nick M
The bet365 Team

Marcelo This was the last mail, confirmating all
Marcelo Day 4 january
Nicky H As explained, since this there has been an update to the verification required on your account.
Marcelo And because I not knows of this?
Nicky H Are you clear on what is now required?
Marcelo Because not spoke this for me in mail message?
Nicky H Do you understand what is now required of you?
Marcelo I understood that you is wanting to steal my account and my money, and I will to post this comedy case to millons of persons. Thank you and bye

Bet365 not does for merit to have this nivel level rating here in SBR

I see a lot topics about problems in accounts and money locked there in Bet365, here in forum SBR. And I searched little and fast

**MSLopes** · 01-19-12, 09:33 PM

...

(Erasing post repeat by bug forum)

**Coolcanuck79** · 01-19-12, 09:55 PM

I have been with Bet365 for 15 years now and they are solid and have always paid me in 24 hours. I had to go through the verification process too a long time ago. Just give them what they ask and you'll get your money.

**davidchong** · 01-19-12, 09:57 PM

send your documents verified in notary that its.

**High3rEl3m3nt** · 01-19-12, 10:05 PM

This guy needs JJ as an advocate!!!!

**TheMoneyShot** · 01-19-12, 10:08 PM

Seems like way too much of a bother with 365 now? Of course back in the day when the US could wager with them... I had no problem with that book.

**brettels** · 01-19-12, 10:12 PM

Originally posted by Hareeba!

I'd like to see you make yourself as understandable in his native language.

Have a cry poof

**senseionline** · 01-19-12, 10:40 PM

feel bad for op jumping loop after loop

**mathdotcom** · 01-19-12, 10:52 PM

relax
they will pay

**jjgold** · 01-19-12, 11:01 PM

Seems like a copycat case

I am not getting involved in this one

**dj_destroyer** · 01-19-12, 11:52 PM

Originally posted by beermankirk

Had to do a verification with id and utility bill. Ran $100 upto $2000. Took 1 day, than cashed to ********** no problem. Im in Canada if it matters.

Country does matter, Kirk. Threads like these have been popping up all over and they're always from semi-sketchy countries (Lithuania, Greece, etc.) -- they just have to jump through a few more hoops but Bet365 is very legit, everyone gets paid.